Love the showroom,all things I dream of in one place

Service was decent but the wait for a new appliance was horrifying. Waited over an hour just for a single item to be replaced because the guys couldnt find it. Should have better stock management in place.

Am just not soo happy, I bought a stove, hobb and ove in November 2020.after two month the glass on the hobb just detached. The oven glass is loose everytime you open the oven it moves. Oven rubber is burning every time am using the oven just not too happy with Defy. I bought the brand because I knew it was a strong and trusted bran but not anymore.

Good morningI would like to thank your technician for his prompt service and assisting us effectivelyAlso want to thank him for taking the time to explain certain queries we had of our fridge.The new part also fits perfect and we are extremely happy that certain features of the fridge are working again.

Useless, why could you not update the website to say that the showroom is closed..... Drove all the way there, only to be told showroom is closed....unprofessional.

I bought a fridge last year January.. its bulgging inside (Factory Fault). I gave them everything they need.. proof of purchase & everything but still no fridge... its 3 weeks now with no fridge.. Disgusting service ever.. i regret buying this brand

A great place to be

Substandard products that just do not last and when they do give up the ghost Defy really could not be bothered. Our microwave had to be attended to twice in the first three months of ownership and has now finally given up the ghost. First thing out of the blocks a regional manager told me is that the microwave is out of warranty. So what? Not even a question on what is the problem, how may I assist, nothing like that. Its still not working and its fairly new and it needs to be fixed but with such a attitude I most vertainly will never buy Defy again - it seems you CANNOT rely of Defy.

Absolutely useless like their appliances. This place can give no service, no parts, no assistance.

Products good. After sales and service agents atrocious.

It was actually Vodacom, not Defy.

Ill recommend all to go there

They produce affordable appliances and good quality... spares parts department still closed though

I wish I could trust this brand but I am disappointed in their 13kg washing machine it stops everytime I use it the technician keeps coming but nothing helps at all I wont advice anyone to buy it disgusting

Cant get spare parts from the offices and store referred to never had them, website parts not clearly defined for the model so from an excellent company for spares they have become shocking

Out of stock

Its very good

Excellent service

I AM DISSAPOINTED,MY FRIDGE DEY F640 WAS AT MIDRAND FOR MONTH +, THEY FIXED THE PLATE IN FRIDGE SIDE, BUT MY FIANCE TOLD THEM TO CHECK AS THE ALARM LIGHT COMES ON, AND I HAD TO THROW AWAY LOT OF MEAT & STUFF SINCE BEFORE LOCKFDOWN, I SEND A EMAIL TO FRANS @ DEFY NO RESPONSE, NOW I HAD 3 TECHNICIAN THERE AND IT COST ME R1000.00, FOR REPAIRS AND NOTHING STILL DOING THE SAME I AM FED UP I CALLED LAST WEEK WITH REF 1346956 NO ONE RETURNED THE CALL - THAT NOT GOOD

Very bad communication. No emails available anywhere, would be useful when requesting quotes and being able to attach pictures for example. They say they will call you but dont so have to continously follow up. I ended up driving by daily and talking to them in person to get things done.

FANTASTIC SERVICE

Counter staff are a bit slow but other than that a great experience, excellent prices for very good products.

Great service, professional staff.

We really enjoyed ourselves me and my kids. Kids friendly place. Nice appliances

Will not recommend this brand. We bought a defy washing machine and its not working for 3 months. This machine is only 11 months old. Its been a struggle to log a call, the technician eventually pitch and informed us the motherboard went. 2 months later and yet to date no response, no courtesy calls. Each time we phoned, we got they will be there tomorrow. The technician isnt much help either, he will check and see if the parts is there... Apparently he is still checking!! Rather refund us so that we can buy a brand we can rely on. #very bad customer service.

Distribution Centre for Defy along with repair and returns customer service centre. Great showroom. Energy efficient building. Solar Powered along with grey water installation. Well done Defy!

Good experience. Got what I needed. Good service.

Not able to purchase spare part from Defy office on Midrand

Dont want to work

They never answer your phone calls been calling for a hole week different times and all they do is play music and tell you about defy no one picks up the phone. The worst service in the world

The management and staff are exceptional. I was so pleasantly surprised to receive such on point service, in a world that lacks the service standards that we require. Well Done Defy Midrand!✔️✔️✔️👍👍👍

The technician, Quinton, that services the West Rand area has excuses and empty promises every day. We logged a callout 10 days ago for our washing machine. The turnaround time is allegedly 2 - 3 days. The service centre has to date never called us to confirm the appointment date. Today is the first day that I have received a call back from the service centre and this is only due to lodging a complaint. The techician is always on his way to you. Then he has car problems or is stuck in a thunderstorm. When contacting the service manager, Jan van Zyl, about these ongoing problems he merely relays messages between the client and the technician. As the client I can call the technician myself. It would be nice if he could sort out the problem instead being a message man. Send us another technician instead!

Was closed on 27th if March 2020 when lockdown started even today its still closed.

The were of great help. They managed to sort my stove in 2 days.

True Definition of Customer service, the staff members, the management everyone is happy and willing to assist at all times. Im not a big fan of Defy, but the service there change my choice of household appliances......Thanks to John Diane.

Great customer service, staff was friendly. Thanks Mr Danny Diane fora technical advise.

Really love the fact that defy is closer is easily accessible. They only dull side is the service delivery by specific consultants. Otherwise easy to obtain you various defy parts needs.

In December a Defy technician came to our home. He damaged our kitchen floor whilst working on our oven. I afterwards escalated the matter to Jan van Zyl a manager. He told me to get quote for the repairs of my damaged floor. I did so. Afterwards I was advised that I must take up the matter with the technician. Wow..... That is pathetic. I must now deal with their technician whom I did contact but this chap doesnt seem to have the money to do the repairs. What it seems to me is that Defy uses eternal contractors who doesnt have the nesseacary insurance in place when they come out to do jobs at once home. BEWARE if your property is damaged or affected by their poor workmanship they dump the problem on their employees or contractors. The forms I got from the technician was however forms saying he acts for Defy.Besides the oven issue I also had a Defy fridge that gave me frequent trouble. I decided to buy Bosch fridge now in instead. The Bosch has much longer compressor guarantee and is also more effeciant on electricity. Before this ordeal I was a typical client that just believed in Defy. Now I tell everyone where I go what Defy do to their clients.Defy is not the top notch company I knew years ago. Where everything in my house used to be Defy I will now never buy any of their products again.I will give the Defy technician two more weeks to see what plan he will make on behalf of his big bully employer and if the issue isnt resolved I will escalate this matter further.

Lazy staff especially from call center..they dont want to listen to customers and they cant wait to hang up the phone.... I had to dig deep to get help! Donovan pls exercise patience with customers, they pay your salary!

Very helpful.

Very easy to find - just off the highway in Midrand. Staff very efficient and friendly. I was in and out in 5 minutes

The service is very slow but the guy at the gate was very friendly and helpful.

I purchased and stocked a defy fridge from Makro which did it work since Day1 .After numerous 🤙, spoilt contents, and 3 days later, I discovered that Makro did not log the fault with Defy. The job, which has a 2-3 days turnaround time, is assigned to a defy technician,who according to Defy call center, is meant to come out today. NO contact. Shocking and disappointed with Defy and demand a refund for spokit freezer contents

A very well equipped warehouse for all your Defy appliances parts and service.

Only one person on duty. Long queue! Long wait. Bring your own picnic basket for the loooong wait.

Good one

Funtastic

Avoid the DEFY brand if you can. Worst after sale service on thier products. Bought a washine machine and it stopped working after a month. Been waiting for a service technician since forever despite their assurance that he was scheduled to attend my service request.

Tried to get replacement knobs for the dials on a Gemini Gourmet Thermofan...was told they are no longer available and a replacement option doesnt exist...really?? Poor show Defy...been a brand loyal customer for decades but I think its time to move on now

My wife complaint for more than a year that sometimes the oven does not bake the cakes in preset times other times it bakes same cakes perfect.I used the oven myself now for some time with meat to find that forsure sometimes perfect othertimes not now I try to get it sorted to be told it is for my own account.I dont think buying a defy was a good choice as they claim there products is.

Although did not get every thing I wanted.

The Best Is Yet To Come...

Big variety

Brilliant

Ordered a part and received it within 2 days. Very happy.

Bought my glass stove holders here and the service was fast. Didn’t expect to be helped so quick

Very clean

I have faulty fridge that Defy are not replacing even though it is under a 5 year warranty. Very unhappy with their service and customer support.

I would rate them 0 star but there isnt a option for that, Staff had me sitting in the waiting area for an hour not telling me whats going on with my collection, It was a Staff purchase made in KZN however pick up was for JHB, My wife called them yesterday asking what documentation would be needed and i went to them with what they had told us, An hour later i get the paperwork to go collect the order only to wait a further 30mins, Time is money if this is how you deal with a simple pick up i dont want to know how the rest of the company operates. Furthermore to that there should be allocated smoking areas for this company as it isnt very hygienic or professional to have people smoking at the entrances of the building. I hope i never have to use the Midrand branch again ever in my life.

Cool facilities, hope their offerings grow from here.

Newly buit world class showroom of Appliances including DEFY, Beko and Grundig

Fast efficient service...highly recommended.Thank you.

ABSOLUTELY USELESS! Defy doesnt even answer their phones.. EVER!

Quick and easy. Elderly gentleman by parts knew his thing.

Excellent experience, wonderful facility and friendly staff

Great staff and good advice.

DEFY is the worst brand you can purchase. It has the worst after Sales service ever. We bought a Defy fridge on the 08/10/2016. On Delivery the units door didnt want to close they replaced it with new unit. New unit didnt last 3 months then this and that broke we called Defy few times every time they repair something and the fridge work for a month or two then it is broken again. They replaced it again in 2017 new one broke in December we called them on the 19th of December 2018 and only on the 09 of January 2019 a technician came to just see that we are not lying the thing is broken. Service Manager Lucas phoned and said he is not happy with the report he wants to send out a other tecnician and the Tecnician would come today the 15th of January 2019. I tried to phone them few times today they just dont answer or they put you through to someone and then just simply hung up. DEFYs Slogan you can Rely on Defy. And that is a lie.

Very bad service. Rather buy a Chinese product. I couldnt even get through to the spares department for 3 days now. And the helpdesk simply doesnt care if you get through to spares or not. They simply say transfering you now every time.useless bunch. Sorry to say but thats my opinion.

Very bad and unprofessional service.I ordered a part for 3 weeks and whenever I call either somoene answer and put on old or either they dont answer and is just ringing and counting until you will decide to drop the call.I manage to get somoene after alot of attempts, the guys make me wait for long and he was busy talking if somoene close to him, until he decided to come back to me and tell me that my order didnt came......

Its nice...my nice

Good and quick customer service

Best of the best..Loading

Best place to view Defy appliances

Not enough parking. Waited 15 min for a cashier to appear in the cash booth. Really looked like she didnt want to be there at all. Not at all friendly.... think she thought she was doing me a favour attending to my invoice.

Worse service ever. Midrand branch doesnt answer their phones or they answer just long enough to drop it. I live in Johannesburg and I had to call the Durban office for a quote then I had to drive to the Midrand offices. I purchased a part for R1200 which wasnt even in packaging but put into a sandwich bag.

Loved the place defy gr8

The service was superb.

Big warehouse with a lot of variety for Defy spares

Do not buy defy products! their service is bellow terrible. Their products break. their slogan should be you can never rely on defy

Pathetic! when you do get through, then you ask for a specific part. they take 10 min to look it up. then tell you they dont have stock. at the same time you walk into front door and buy it at the counter! its as if the people answering the phones, dont want to help. I am going to put this up at Hello Peter!. it is pathetic!

Busy, but fairly efficient.

The museum is inspirational.

Heaven help you if you want to phone these people. JUST NOOOOOOO ANSWER

Great service. Cant understand why they want to move.

Terrible. Every option I select tells me that they can not connect the call. I am wanting to speak with a manager Fanie

Place is very clean and also the store manager is friendly

If you retailer or client service by technicians is good and you will get the help you need in terms of products you will need

3 days ago I called Defy Jhb looking for information on a spare part , a promise of a call back never materialised. Today I phone Defy Pta spoke to Sandra, most helpful immediately could provided the details and a call back to confirm part availability .Well done .

Waste of time. Dont carry electronic spares

Pathetic service. Service technician 78416 do not live up to the standards set out under customer relations in the Our Ethics Policies of Defy.

They service is quit and also sells quality products since started business with them

Went to get a part for defy tumble dryer.Service was slow and they dont always answer the telephone. But I got what I needed.

Customer service is good

PLEASE JUST ANSWER YOUR PHONE> BEEN BATTLING FOR 20 MINUTES

Useless phone service. All managers unobtaibeable

No dispatch section. Wait very long for spares

Friendly service from the staff

SERVICE ON THE PHONE IS NON EXISTANT

Terrible service, waiting period too long to mention

Great professional service