The service at this centre was so exceptional, I had to write a review. Recently opened centre. Very kind and helpful staff. The service was excellent. Literally took me 15-20min to renew my driver’s license. Highly efficient and definitely recommended. Let’s hope the service remains this great as time goes by.

Went to renew my license card last night at 20h30, and what a pleasant experience!The staff were very friendly and helpful. A lady named Sarah assisted me for the most part and she was very lovely! Thank you so much for making me feel a bit more comfortable with this process, Sarah!Location is in an office park, well lit offices. I felt very safe for the time in the evening!Great service!Fantastic job, you guys!

I was thoroughly impressed with the service I received - and that is not something that happens often. Employees were friendly, helpful and welcoming. 30 minutes in and out! After battling for over a year to get an appointment closer to Kempton. Please keep it up guys; dont drop the ball! And thank you for the quick service. Ben

Best experience I have had in my life with renewing my licence. Service was exceptional from the lady and gentleman security officers outside to the friendly and smiling front desk lady to the efficient gentleman who conducted my eye test and last but not least the cash desk lady who patiently allowed me to take pictures of my application before processing payment. They all delivered an astonishingly great example of what public service delivery is supposed to be like for us citizens. I salute these amazing people and their manager. I would encourage other licensing officers to use RTMC Waterfall staff as trainers for the whole country.

I renewed my Drivers License at the new RTMC Office in Waterfall Midrand. Usually renewing a vehicle license is such a stress and inconvenience, however not this time. My booking time was at 17:00, yes this facility is open until 21:00, there were quite a lot of people but I was in and out in just over an hour and a half. The team and facility was well organized, safe parking, clean, Covid guidelines adhered to, staff was organized and friendly. Thanks to the staff, your efforts are appreciated, keep it up!!

Best service ever! The staff was extremely helpful and efficient in doing their jobs... Have never experienced a group of people so professional! Saying Im impressed is an understatement!

Went in for a drivers license renewal. The staff were extremely friendly, welcoming and unbelievably helpfull. I was helped, and my application processed in less than 30 minutes without any inconvenience or delays. Absolutely amazing experience for any organization, let alone a license renewal.

Oh my goodness! Im still dumb struck by the kindness, the patience, helpfulness, friendliness, efficiency, neat officers and the tidy building. I give you guys🌟 🌟 🌟 🌟 🌟Clinton, thank you for explaining the eye test so patiently 🤓All of the people who worked today, thank you for making a difference, you guys rock!!!

I couldnt leave the parking lot without writing a review about this place. I went in for a drivers license renewal and I thought it was going to be hell as with most government departments. I have to say this place is absolutely brilliant. Clean and organized. The staff are incredible, super friendly and make the process easy and quick. 30mins in total to do a renewal. Officer Monyane is hilarious, the guy was the best thing to happen to my day! I hope they stay this awesome and the department takes care of such awesome staff!!!!!

I would like to say thank you to the staff that helped today. From the security guard ,reception area and all the staff. Efficiency and nice people. Well done team and we can do with such excellent service

5 October 2021 my husband had a appointment at the RTMC Midrand Station for the renewal of his drivers licence. It was one of the best experiences ever. All the staff were friendly and very efficient. We would recommend any one in Gauteng to contact them for their drivers licence renewal

Excellent service from staff, theyre very friendly and helpful. Went to renew driver licence, was done in 20mins. Really efficient and well organised.

Welcoming team at every interaction. Professional, patient and very helpful team. Process is fast and efficient. All offices should operate like this.Renewal took less than 20 minutes.From booking a slot online, receiving confirmations, bring alongs, to the actual process,….all was as smooth as can be.All I needed was my ID, copy of my ID, my current drivers license and my bank card (no cash payments).Photo’s and Eye test for renewals can be done onsite. Although you can get your eye test certificate from an approved optometrist.SMS will be sent when new license is ready for collection.

Excellent service very helpful. Just make sure you book online and get all your papers in order plus your eye test at optometrist and everything will run smoothly at the RTMC - NaTIS Facility.

The most efficienct and quick service. Manager Lulu is a star! Only using this department for the rest of my life lol.

Most amazing facility. People are awesome and service is beyond compare.

We managed to make a booking all 3 of our family members it didnt take long at all we booked for waterfall testing station to renew our drivers... will let you know how it goes we very impressed so far

Was in and out within 30 minutes.Staff were super friendly and helpful, service was amazing and for the first time I didn’t dread having to be in a government institute

I went for my driving license renewal, I was served in less than 30 mins although there was quite a long que. These guys are awesome. They are professionals. I have never experienced this kind of service at any other Traffic department.Keep it up!

I visited the Waterfall DLTC yesterday. I was served extremely by the team in that site. I was done in minutes compared to previous visits in a licensing center . The team must keep up the good work they are doing there.

Efficient and effective staff and processes. Done in 30 min with the most energized team there.

Went there today for drivers license renewal and the service was just top notch. By faaar the best experience Ive had ever at a drivers license center.

Exceptionally friendly staff but more importantly very efficient. Did a renewal in just over 30 min from walking in to leaving

Excellent, excellent service! Would gladly recommend to anyone!

The system is not working. For 3 weeks in a row; no slots available except Mabopane. Ridiculous. You should send your staff for training at SARS. There system is superfast and always online.

Clean place and they very fast.

It seems like the system is not operating properly. The latest reviews talk about 0 slots being available and that is exactly what i have been experiencing for months now. I just dont know what to do anymore. Please advice me on what measures to take. I sent an email looking for advice a few weeks back...but it was not answered. I dont know if i should go to the centre only to be told to apply online .

This system creates more problems than it solves, it is an inconvenience and more, heres why:1. My first experience with the system I thought it was a great Idea, I booked for the Xavier Junction, I got there I was made to join the queue with the rest of the people that did not book any appointment, and South African style they cut the queue before I could renew my licence two hours after my booked appointment. At this point it was a month before the expiry date.2. Tried booking again about a week later none of the centres had slots, I decide to go to Edenvale licence department, Im make a booking, the very same system that has 0 slots even for any date in 2022. The disturbing event here is that outside these licence departments theres individuals selling temporary drivers licences about R300, at Edenvale theres offices disguised as driving school selling Temporary licences.3. In the 5 weeks that my licence has expired, I have the bad luck of being stopped at road blocks and being harassed by metros telling me that Im driving with a expired drivers licence and have two traffic fines already.Whoever developed and approved this system is a con, this system does the total opposite of its purpose by making life difficult for us the end users

Online Bookings - it is going good for 1 week, just one week then we are baxk to square one. What is going one there, are people not doing there work or what!!?

I booked online and they said that payment is done at the venue. However my booking was automatically cancelled because I did not pay within 3 days. How am I supposed to pay 3 days after the booking if slots are not available in the week of booking. Very disappointed.

How on earth are we supposed to book to renew a drivers license when there are never slots available? When you show up to queue, they tell you to make a booking online. I give up. I really give up.Get this system working, because it sure is broken.

This is so ridiculous have been trying for weeks to get booking, no open slots, when you get a slot you wait in line in any case, trying to make a booking today the site keeps on kicking you out no reason why. Then thy still want to give you tickets when your licence have expired. the joke of this country .

Based on the website, when booking learners license no matter what day or time or venue you choose, once you have entered the on time pin, a message saying internal error will appear and take you back to the home screen . Please advise on what to do. Thank you.

Good day. I would like to know if there is a problem with the booking because when I get to the last step to get the step to insert the OTP number . It just loads and stops and that step never comes but I have received alot of OTP numbers on my email now. This is frustrating as I went to the internet cafe, tried on my phone and on other computers since 5.20pm. This is unfair as I check the whole day and finally when I see dates i dont get the option to insert the OTP number. I tried google chrome and uc browser but nothing. Can someone please help with this

MOST USELESS INEFFECTIVE INEFFICIENT SYSTEM. TOTAL WASTE OF TIME AND TAX PAYERS MONEY. Even on days allocated for slots releasing there are Zero slots made available for Renewals. Get rid of the people who thoughtup and developed this ridiculous system. Go Back to the old system of waiting in line. THIS IS WASTING OUR MONEY, AIRTIME AND EFFORT.

Very difficult to get a online booking, and staff at the centers are incredibly rude!

Absolute nightmare. No social distancing. No management or help at Marlboro.

Beeeeeeeeeen trying to book online , pure garbage, most frustrating process by far, no one answers the helpdesk telephone!Who said we have an issue of joining queues anyway? We been queuing!

Their natis system is terrible unable to make bookings no slots available and when they become available you cannot book because the site becomes unresponsive. I got to the otp step 4 times and then it just routes me back to the home page without an error or anything 0 stars would be appropriate.

Poor eNaTIS system and a lack of communication to test centres cause a lot of unnecessary frustration. Spent the morning at Kempton Park Testing Centre with staff wheel spinning and taking alot of slack.

This system is a total failure to be honest we cant book or do anything..why was this system created anyway

I have been checking the Sandton Licensing Department slots the whole day today and they have been on 0. The website says you update every Tuesday, but none of the Johannesburg areas were updated. Actually all areas were not updated.

Absolutely horrendous service. Insufficient time slots available. Between booking and waiting for the snail paced OTP to arrive half the bookings disappear. You then advised to get to the DLTC an hour before your booking and then wait over 3 hrs before any processing gets done. Whats the point of a booking time slot ? Horrible process !! Website doesnt say CASH not accepted..they only tell you when you have to pay. If there were - numbers I would assign them. Rubbish service

1 because i cant give 0.The WORST system ever developed. Cant get a booking. In less than 1 min from when it opens, i have 3 PCs running to just try and get a booking.Never get an OTP or email.The old method of walking in and waiting in a line was much better.

Absolutely terrible online system. I have tried to book a learners licence test 5 times now and each time their incompetence, pointless bureaucracy and useless booking system have prevented me from completing what I assumed would be a simple task. Their customer help lines are not answered and anyone you do manage to reach just directs you to someone else who then doesnt answer their phone. At this point it would be easier (and probably less frustrating) for me to battle a giant squid to the death with both hands tied behind my back and no oxygen tank than get my learners.

I booked twice on line managed to get a booking when I get to location only to be told no driving license renewal today Sandton and kagiso go book on line again I am not happy it cost me to go to location, I am scaredI might get a ticket, if I can be in accident now I am not covered with my insurance the system is failing me 😞😞😞

Firstly they dont tell you ro print your booking, secondly there is no cash payment on site only cards accepted and yet its not mentioned on their site when booking, kak place, never coming back!!!

Useless does not even come close... three months and still no appointment for a learners...I think we should all start driving around without it.... you cant get an appointment anyway...

Pleasant Staff. Nice and neat. Bathrooms are in need of repair

There are never slots available online, WTH??????????? when you go to the branch they want bribe for you to get a slot!!!! online system is the waste of time.

Th ***** worst online booking system ever created, absolutely useless!

You treat us like kings, thanks for your commitment

Service is excellent

Worst online booking service. I have been trying to book for a license renewal for 2 weeks and still no openings in any of the areas, only outside of jhb which is an hours drive, the customer service number for Natis only rings

In architectural language, it is all about class. That side, buildings are different and noticable

Staff are helpful. Once you have submitted your request, you receive your document within 20 minutes. If you can, apply online. Then they call you to collect.

No one answering calls

Dis online service is one of de poorest system Most traffic centers r always fully booked.We have to run around de province like headless chickens

So far it worked for me coz I managed to book for my driving licence.

Staff not very friendly. But service is good

THE WORST BOOKING WEBSITE EVER CREATED!!!!

Staff was friendly and competent! What a pleasure to visit this facility!

Useless online facility

Nice systems to serve our people

Nice service from the security @ the gate

Friendly helpful staff

Great place

Very helpful

Better when it was TASIMA

Drivers licence confirmation, friendly staff and service

Building looking old

Getting my salary

Excellent service

Development

Baie vriendelike en vinnige diens en bedagdame personeel, dankie!!

Drilling

Very fast service, but the staff is unfriendly. In addition, they like to make mistakes with the application, so just confirm that all your details are correct before you drive.