I sent a cancellation request on 19th December 2019 and until today I have been trying to sort out the 4 debit order that went through my account in January and Febuary. (2 from Paybay and 2 from Bidvest, in total R1863)Jade Arries was assisting me and had promised to contact Bidvest (their partner) and revert back. However the moment your card machine was returned to them, this company just vanished from earth, no one answers my calls, no one replies to my emails.I had sent Jade Arries numerous emails in June and requested my original contract to view, he had ignored all of them.DO NOT USE THIS COMPANY, all they want to do is to steal your money.

It is absolutely pathetic how poor this service is. Due to faultiness on their system, I have had payments rejected several times in stores using this service. Today I even had my card blocked as it was run several times to try and make the payment go through - this alerted my bank to fraudulent activity and I am now left with the bill to fix that, without the products I wanted to purchase, and a deep feeling of annoyance. This kind of shoddy service irreparably impacts businesses and their reputations. Surely, this cant be acceptable!

My business has been making use of paybay since 2015, had no real issue. The response from the help desk when needed and other staff has always been speedy without any problems.The facilities offered are amazing. Service fees are very reasonable. The terminals operate on a battery which means when the powder goes down we can still operate as fully functional retail outlet, THIS IS A BIG PLUS for a SME such as myslef.

Great service, fast secure payment terminal solutions