To whom it may concern,It is once again up to CAMOSA as a paying client to follow up on the matter of our fault logged under SAGE Reference Number HD13814313. We have now reached out to SAGE on numerous occasions with requests for support directed to both the Support Centre and this media platform and having raised our concerned to the confined environment between only out two companies.The lack of response on both counts and without having the ability to make direct contact with a SAGE employer to discuss this directly and to resolve this matter is compelling us to now explore methods of public media expressing our dissatisfaction on the way our Company has been treated on this instance. We would have preferred to not engage SAGE in a public domain but feel that have been given no alternative as the matter reported from the onset has had a crippling effect on our business responsibilities and day-to-day functioning.

Love the system, when it is actually working. The system has be down for three days now, we cannot process anything. A month ago the system was also down and we could not update our bank feeds. I will definitely be looking to go over to a new accounting system.

Sage One is absolutly shocking, we have not had access to our invoices or quotes, neither been able to process invoices for three days and counting, technical support initially responded on day one With regards to the above , we are not aware of a general issue being experienced or any technical issues at this time on the server, however , you might still have an older active cookie / cache on your browser 24 hours later they acknoledge there is a major outage. they are holding my invoices hostage and crippling my ability to run my business. but then still are able to tell me to renew my licence in 5 days time.

Average performance, its what Ive come to expect from Sage.....average

Untrained CallCenter.You better hope you don’t get a problem because they won’t be able to help you.

Horrible accounting software we cant operate a business like this where we cant do invoices or quotations definitely moving to QuickBooks!

Terrible Company to deal with - Poor or Non-existent Support for Smaller Companies - It is obvious that their focus is on supporting their larger big ticket clients. Repeated Billing issues, with down-time at the most critical times of the month. Rather look at ANY alternative company, to host your business accounting solution.

If at all possible opt for another system, not only is the software extremely unstable with a million and one little excuses for falling flat on its face, the support is poor. The support agents are knowledgeable if you do get hold of one. An hour to hour and a half is no exception and they’ve always got an excuse why you have to wait so long. They keep on trying to get you to try and use Sage City which is frankly comply useless. If there is a possible alternative please for your own sake I beg you use it.

Unable to attend my email request for over 4 weeks. 4 emails sent in total to 3 email addresses. No response whatsoever. We have taken our business elsewhere.

Zuma can count to a hundred quicker than Sage can load an invoice. (even on a 40mb line)

Non existing support. After waiting for your call to be answered Everyone makes excuses and no one helps.

Completely useless support. Florence is atrocious with her vague and utterly useless responses. PATHETIC!

Absolutely shocking, its month end and this is really affecting productivity. Poorly designed system if it takes 2 and a half weeks and still no resolution!!!

Deserve a 0 star rating. This company has zero support - I have been trying for days and keep holding on for hours on end. Pathetic

Never ever purchase Pastel / SAGE - useless support!!! For months and month they still can not sort out our problems with syncing, speeds, pastel users and many more problems!! ………. last week we were promised someone would come sort Pastel Software errors and registration and users out YET STILL NOTHING!!!!! ABSOLUTELY USELESS DO NOT PURCHASE THSI SOFTWARE ---- NO SUPPORT!!!!!

Very difficult to get hold of anybody at Sage Pastel online. We are experiencing high caller volumes blah blah blah. It has been like that for the last year.

We are experiencing high caller volumes. you just cannot get hold of them. Why do they even have telephone lines because they will never even bother to return your call. They are so dodgy. They dont even deserve 1 star rating. ZERO RATING IS ENOUGH FOR THIS COMPANY

Did a short course there. Very professional. The facilities are modern.

Looks trendy, but they treat you like another number and assume you know what to do and where to go. Training sessions too long with no breaks or water available.

The best place ever if you want to advance your career. Very clean and the food is delicious

Terrible service and attitude. A company that bullies you into paying R8000.00 for support but offer terrible support

Transferred back and forth from one person to the other the whole time!!! Absolutely terrible service...... Not a happy Pastel customer!!!

TOTALLY DISGUSTING INCOMPETENT SUPPORT!!!! After spending hours holding on for support, then get told we are at the wrong department and then proceed to give us a direct number which turns out to be non-existent!! ZERO RATING FOR YOU GUYS!! Will choose another accounting package shortly for 43 packages!

Dont get stuck with this software. You will regret it. Very unstable and service is poor even though you pay for support.

Pathetic in every single way. No customer support. 1000s of voice prompts to speak to a human.Just appaling.

USELESS SUPPORT! DISGUSTING FROM YOU!

Best place to get a modern ERP and accounting package

Pastel online seems to be offline a lot recently. 2 Years on and still the problems continue.

Cant get hold of anyone except for sales department.

This is a wonderful place to go for Accounting, Bookkeeping and BBBEE training.

Your call centre is useless!!! To call in for 2 days and each time we get pushed to the call options!!!!!!! That is really poor service!!! Your customer service doesnt deserve one star!!!!

This is a badly designed system. Their call centers and accounts staff do not actually care about customer service. Avoid

Bad service every time and you pay taht service fee of R7000 and i never get a service form these people

What a joke to get an invoice to renew!!!!

Best accounting software

Not the best support

As software companies go

Best accounting packages yet

Great customer care

Just love Pastel.

Best training ever!

Best payroll

Good

I am forced to give one star ....in order to be allowed to post. And that is too much. Seeing that we pay an annual renewal fee every year, your support SUCKS!I am very disappointed with Sage support. It is non existent. We are always directed to links and if it still not working we are directed to get an IT person in to help. What has happened to personal support?

Extremely poor service. You are always waiting to talk to anyone and then that person is of no use either. Fantastic program, but the customer service makes you not want to use the program. Unfortunately, people need the customer service because the program is quite complicated with all its features. One can easily mess up and cause big problems for your business !!!