Been trying to contact for a week and when I speak to anyone, no one has a clue whats going on or how to locate my parcel. Its been sitting at JIMC for over a month. What a joke.

Pathetic service, no one answers their phones. Still trying to figure out what is going on with my parcel. The UPU tracking says that the parcel is with the post-office however the post-office dont have record of it, their system shows that it is still at the JIMC...

No one replies to the emails we keep sending, its really disappointing, my package has been with them for 6 months now

Slow poor services, no phone gey answered, 6 month delay in delivery!Parcel sent back without reason!

Useless!!!!!! More than 2 to 3 months. Does anyone actually work there?

Pathetic and disgusting service .....Their phones are not being answered ....my parcel has been stuck there for months now ...is there any1 working there ?

No service form JIMC A. Phone keeps ringing and then goes dead. Called numerous times to find parcel that was scanned in more than month ago.Sick of the service in this country.Should actually be zero stars.

Thanks Rodney MacKenzie for answering my email regarding my delayed parcel. Hopefully i receive it the soonest.

Ive been waiting for my parcel for the longest time. Its way past delivery date and no new information has been given. So basically my parcel is stuck there.

Slow, 6-8 month delay.

My package Arrived in South Africa on 24 December 2020 and When i track my parcel it shows that The consignment has Arrived in country of destination till today

My parcel is still there its been a month now,poor customer service.

Your office is always on leave? no one answers calls. Why cant we close and start afresh with new management and stuff, there are a lot of people out there who would appreciate and enjoy this job and make sure people receive an ok service.

If I could give a negative amount of stars I would. Rubbish service. Ive been waiting for my parcel for 4 months now. They never answer their phones and never respond to emails. Kak service.

No one ever answers calls at JIMC, the service is horrific. I need to urgently find out where my parcel is, I sent an e-mail with the tracking number one week ago, but no one has come back to me.

I have a parcel sitting at JIMC for over a month now, surprisingly got one reply to an email that said they have a 4 week backlog and the parcel will be processed. Phone the number on the website and there is just no answer. The staff is nothing short of incompetent and like most government run departments in South Africa they will do as little as possible. Mark Barnes made a million promises, just shows how little control this man has over his employees and the post office in general. Nothing short of pathetic.....

Have 3 parcels at customers for almost 2 months now, I’ve called, emailed, drove to branches with no luck. Somehow I’m glad I’m not the only one going through this however I will not accept losing my items to these people.

My parcel is stuck there. I paid for it. Now I cant get it.

I posted an item to Botswana on 07NOV in CPT and the tracking shows it has reached JNB JIMC today. Two weeks .... I could have walked in that time. I suppose that the good people working for SAPO need time to check that theres nothing to steal inside the packet, but the good news is at least it hasnt (yet) been stolen.

This is pathetic, I have my phone on Auto redial for almost 5 hours now. Just another example of poor service. TIA.. The funny thing is they dotn even deserve the 1 star it takes to allow you to post a review.

Bunch of thieves!!Worst post system across africa with full of incompetent personnels!!Shoud be rated ZERO star!Never received my parcels! I had four parcels stolen during transition from Johannesburg International Mail Center to Mauritius.

No answer on provided number, also customs number on their webpage belongs to a private company.

I wonder who can help this department, We are getting frustrated , I have been waiting for my parcel it is a month now every time I call my parcel is only captured bit accessed yet, sometimes I dont even get a reply, I decided to come personally still I have been waiting by the gate since 9am, every time security calls customer service they are telling him they are busy trying to check my parcel. My observations since I came here these plp are not working they are doing in and out buying lunch outside some doing shopping as I see when their cars are being search at the gate some are just standing outside the gate buy insurance from the lady from Sanlam who is selling policy.. Where the hell is the manager I am sure he or she is doing the same if employees can fool around during work time.

My parcels are still there since January and they not doing their jobs

Completely rubbish. You phone them and after a while they cut you off. My parcel has been sitting in customs for 3 weeks. Still have no idea if or when it will be delivered.

Useless bunch. No replies - no action - why not just close the doors of this organisation and redirect all mail and parcels via a private company....

SAPO get a ZERO rating from me. I am trying to transfer a property for a client and their original documents arrived at JIMC from Great Britain on 19 Jan 2019 and its still waiting there. Waiting for what?? I have no idea. What is the government going to do about ALL SOEs??? No wonder this country is going to the dogs, just like ZIM.

My package came into SA by the 28th July 2019, it was supposed to be delivered by the 5th of August 2019, it is the 14th of August 2019 and I am still waiting and no matter how many times I try to phone, I still get no answer, (that is if the phones get answered) this is absolute BULL!!! Hallopeter will be hearing about this and JIMC will be seeing me soon

Phone gets put on the side and one has to listen to their chit chats and laughter or rings and then goes over to a voice message...that they are experiencing high call volumes and that goes for HEAD OFFICE as well ,dial the contact number on their website only to be given an instruction that their number has changed....dialed the NEW number and NO RESPONSE.

JIMC where is my parcel? A very simple question that I would like answered.

NO ONE ANSWERS THE PHONES AND THEN THEY CUT YOU OFF AFTER WAITING FOR EVER.

The worst possible service ever. A package has arrived from India a month ago, and to date, I am unable to trace the wherabouts of it. When one calls JIMC, there is never an answer. So, why bother with having a telephone account. Even the website was not working for 2 days. Pathetic, Pathetic, Pathetic!!

The most corrupt entity in Southern Africa? Quite possibly. PLEASE save yourself the frustration of guaranteed theft of your parcel and opt for DHL or Aramex Global Shopper shipping.

Never reply to emails. Cant get a response. No1 answers calls . Parcels are held at customs for over 2 months

No one cares to pick up the phone.

Worst customer service ever - Items sitting at customs for months and months - Phone rings and is never answered - these people are getting paid for doing nothing - terrible service. Does not even deserve a star

Its takes 4 times longer for a package to travel from Jhb to the Free State then for it to travel from Singapore to Jhb. Clearly there is misconduct going on there Where is the media exposing these frauds pretending to deliver a service.

My Parcell has been sitting the from 16/03/2019. ....today its the 14/042019..Bad service..👎👎👎👎

Picking up phone call is like wining the lottery.

My parcel has been kept at these premises for the past month,Im trying to get a hold of a consultant to for reassurance however there is no answer ,its really frustrating that you would take time to call them yet no answer at all,how are we to track our Items if there is no answer ...Pathetic service,

They never answer the phone and when you go to their website you get the Windows IIS default page...

My parcel has been there for 6 months. Just told to wait.

... I have no words but this: They are lazy idiots.

Staff needs to be replaced, clearly no one is doing there job there.

These guys never pick up . They are very useless !!!!!!!