My little was admitted on Monday night into the Paeds Ward 9, discharged today. I honestly can say, what excellent excellent service. From the Admissions, the Cleaners, Housekeeping Staff, the Nursing staff, I really honestly and truly cant complain. Thank you for making our stay pleasant and completely stress free.

Shocking experience by all. No consideration at night time, quiet time. Maybe someone will come check on you if you push your buzzer.I was admitted for 5 days, discharged and re admitted at a more professional hospital where I went immediately for an emergency operation.

Unfortunately i cannot give 0 stars. Very unprofessional, unhelpful, useless. I have been admitted to Arwyp couple of times before and no problems. Same can not be said when my 9 year old child was admitted to ward 9. Pediatric ward. No one attends to alarms going of all night. No one cares about the mothers staying with there kids. Absolutely disgusted. Kids vomiting not attended to.

NO STARS!! The service here is shocking to say the least! I would like to express my dissatisfaction in detail but it would take a few pages. In summary, there are hundreds of staff in the wards (definitely not understaffed) but no-one does anything and there is no communication whatsoever. Staff do not tend to the patients and they are left to their own devices. Drs/Specialists have to come looking for their patients because they are late for theatre! The hospital gowns/pants and bedding is threadbare and torn. It does not help having a lovely ground floor reception, coffee shop and a great Admissions department with the latest technology and absolutely horrendous or no service! I am surprised people still go there. They will never see us again even if it is the last hospital on earth.

On the 25th May I took my son to casualty at 9pm and we got back home at 12:30am because of the poor service when opening the file. Casualty staff take their time to assist and when they ultimately do you have to wait for the blood results and by the time you get to the prescription and are allowed to go home its the next day. I wouldnt recommend ARWYP to anyone, they need to work on service and professionalism.

If there was a zero I would allocate a zero...... But the Arwyp Casualty service is soo bad. After being given a run around while in pain, I was ready to drive all the way to Unitas hospital since they have the best casualty client service......whether you are an existing nor new clientI shall never ever set my foot at Arwyp Casualty and I shall never recommend Arwyp Casualty to anyone........

Excellent service from all staff. Speedy recovery.

How is awryp different to trying to make your child sleep at home, to push time to see a reputable doctor the following day,? I have been here since 20:16pm, its now 11pm. No drip, no oral medicine, nothing. Is this a place to make conditions better, or its a place to idle while cash is being claimed? So tiring and emotionally draining

The staff at the Maternity ward was amazing and the food was delicious. I am happy with the service I got at Arwyp, only thing I was not happy with was the visiting hours for fathers but understand they have to be strict due to covid.

Great environment, where hospital takes care it’s patient with ease and care until recovery. These doctors are great at their job and are patient. Appreciate all the effort shown there and their support is exceptional. Really appreciate Dr. Mbaya, and I recommend him if you’re looking for a great doctor.

In time of crisis, where the hospital is severely under pressure, staff have been excellent. The incredible kindness show to my mom is so appreciated.

Service not good. Bedding in a terrible state.

Terrible experience on the 18th April 2021. My nephew was very sick having breathing issues and he is 1 year and a month old. They were lazy and unprofessional. They couldnt admit the child yet the medical aid allows the allows the child to admitted. They sent us away. Then we went to Sunward Park. There we were helped then we got a referral letter back to Arwyp. When got there the stuff continued to be rude and unprofessional. They dont even show humanity and apologize for their mistakes.

Being someone that is not fond of a hospital and quite scared to spend time in one, my stay over at the Arwyp was great. Their staff is super helpful. Everything is perfectly clean. I al honesty i have stayed over in hotels that could learn something from this Hospital. And to all the staff on the surgical floor, thank you for making this scary experience a positive one for me. I hope i never have to spend another night in hospital, but if i have to i hope it is with you.

They are so quick to issue you with a quote when you have to pay cash but take over 4 hours to issue a quote for your medical aid. If I could give a 0 star I would!

The worst service i received.my first time being admitted here the whole day i have not eaten anything and being at ICU. Not even a glass of water on my bed side.i asked several times that im hungry but i only got food now(18:20)how can one regain strength without food.even public hospital r way better

My partner was referred to Arwyp with a dislocated shoulder. When we arrived he was in extreme pain and in a matter of minutes he was taken into casualties to get treated. All the staff was extremely helpful and friendly and made it a very good experience. Thanks to the casualty admin staff, nurses and doctors for your great service.

Incredibly friendly, kind and professional staff. Dr Rauf, the orthopedic surgeon is always available for his patients even when he is not on call. Clearly informs patients of what is wrong and discusses management plan and options with them. Highly recommended.

I was on the 3rd and 12th floor and was treated with such care and I also had the nicest nursing staff who took good care of me.

Day staff thank you..... Sister Queen, Thato and Raquel....They helped me up until I came back from the theater and I found horrible sisters.... Monsters at night.... Wow when I was in pain, calling for help one sister came a short sister, and I told her to please help I was in pain.... The feedback I got from her was that they havent received a script from the Dr yet and she does that while walking away. A few minutes later I tried to call for help via other patients because when I checked my bell it was far, I had to ask the other patient to call the nurse for me because she was the one concerned about the my pain. There comes a nurse short nurse again not wanting to hear what I was saying, the short n dark nurse said I told the other nurses mam they will attend to you.... I pleaded with her to atleast listen to me, because I needed toilet and I was very pressed, I could hear them talking on the passage and giggling while short one was busy discharging other patients not wanting to know my struggle. After a few minutes Nozi comes with a horrible attitude and says mmmm... I said sister can you help me please Ive been calling for help n no one is willing to help me, she said wat do u want.... I told her I was in pain, if the Doctor hasnt sent the script cant they calling him coz I was dying with pain, I also asked her to help me to the toilet because Ive been pressed and its causing much pain.... She said In Zulu that you see how big you are I cant carry you otherwise if you fall I will not take responsibility because you yourself know that you are dizzy. I told her cant she give me a potty or something to help myself, she pushed the trolley my that had food, to the other side. I cried because of pain and that ladys treatment.... She brings the bed pad and puts it on the bed, she showed me with her eyes, and said in Zulu still there you go... I said sesi, I really dont have strength please help me, she said like I Said I wont carry you, then I held the side of the bed with one arm trying to lift myself up.... I tried until I felt like I was in then she left,😭😭..... While I was still asking them help me with painkillers, I overhear the other nurse saying Ah Dr is not picking up.... Maybe hes busy n we cant give anything before the Dr gives an order..... Nozi then brought something I can use to vomit in as I asked for it..... The other lady that was helping the kitchen lady ran with ice n told me eat this mama when you feel like vomiting.... Thank you for your help..... The vomit kept on coming, as I was vomiting because apparently I was forcing since I was making noise, the sister for medication comes and says Dr said we must not give you anything, they gave you too much in theater, then she walks and says why are you forcing that vomit, do you want to vomit your intestines as well her name is: Aluwane.... 😳😳😳😳😥 I said God Im paying for this services for such rubbish.... She would come n give me medication without explaining until I asked.... If I was okay to walk the same night I would have gone home. I had to call my husband to come and pick me up at 6am because I couldnt stand those people 😭😡....Arwyp Medical Center I dont know where you got those night nurses but trust me if they are doing this for money, they dont deserve to be there and to serve people.. later when I was looking for food, it was nowhere to be found, because Nozi decided to push my table to an empty bed. The lady that helps the one thats working in the kitchen said we took the food thinking its for the other patient.... I ordered that before thats what I wanted to eat, then Nosi calls or went to the kitchen to find me some left overs that looked like they were from someones plate... I didnt eat I just waited for the morning tea to ask for rusks.....

Was admitted overnight to both the general and maternity ward, and I had a great stay. The nurses are so friendly and meet all your needs. Hospital is extremely clean!

I am in Ward 6, the surgical ward. The staff are friendly, very helpful and kind. The food is excellent and well made. I have no complaints.

The worst and confused people starting from reception to the medical staff, would not recommend this hospital to anyone, worse experience ever

Thank you to the nursing staff for a job well done. The nurses were very friendly and caring from wards 5 and the maternity ward I was treated so well. Above all a special mention and a great thank you to Sr Jenevive and Sr Mashudu from ward 5. I will always remember your excellent care. A job well done.

Arwyp was our saving grace many times with my husband illness. The staff are miracle workers and they should be given golden wings by God for what they do from Doctors to cleaners.To the staff on the 5th floor special thank you for your dedicated nursing of Piet Labuschagne the staff amazing I dilute you all from Head Nurse to cleaner your compassion knows no limits.Thank youHis Loving wife Lorraine.

When you are sick, this is hospital to visit if you are around Kempton ParkIt is open 24/7

Very friendly and helpfull staff

40 min in the queue at the Pharmacy. Horrendous.

Thank you to all involved. Excellent service from the beginning until end. Noma @ floor 11 and Karon @ floor 6 keep doing the good work.

Coffee shop not open 24 hours as per webpage

Much improved since the last time we visited this hospital. Clean. Revamped. Friendly staff. Special mention of MK on 4th floor High Care for her friendly, helpful service. 12th floor can learn a few things from 4th floor staff. 4th floor staff, you are amazing. Keep up the good, friendly & professional service.Parking lot across the street a little on the expensive side. There is alternative street parking. Just be careful...

Good overall service

Waiting hours for a drip for pain killers to be given. Call bells go un answered. And staff are rude. 10th floor you have a bad reputation

Great Dr (Dr Adedipe_neurosurgeon) but terrible after care. Everytime an appointment date is given he runs away to theatrrWhen you phone no one can assist. Waited 4 months for assistance on final medical report and waisted so much money going in when we were suppose to. Waited hours in his consultation rooms but no show. Terrible terrible terrible aftercare.

So, it might be a very hectic time for nurses and staff, but they were very hostile and dismissive at casualty.In terms of being admitted. The nurses in the ward have so far been friendly and very accomodating.The Drs have really helped a lot, and have been the best.In terms of the food. So far I have had 3 full meals, and all of them disgusting. Seems like everything is just boiled in water. Not properly seasoned. The chefs at this point dont seem to care at all. Pics to follow.Those 3 stars go to the Drs and nurses alone. Thank you ladies.

This is the worst service I have ever seen.. They treat you like a child i wont even give you guys 1 star because that is too much will never come back to arwyp again

We have just received the best service from Arwyp Medical Centre. My 4 month olf baby was admitted in the pediatric department and the service was absolutely fantastic. From the people at the doors, at casualties and even the service guy at the lifts. Then specially the staff at the pediatric department; the nurses, the cleaning staff and the staff that brings coffee and tea. They are all such nice and friendly people and really treated us amazing. The were all so helpful and nothing was an issue or to much for them. I have been at at a couple of hospitals in the last 4 years and not one of them were as good as Arwyp. I woul recommend them to all friends and family. Well done guys and especially again the nurses. Thank you for everthing.

Since lockdown this hospital has deteriorated dramatically, long wait to find a bed in an almost empty hospital. Long wait to be admitted from casualty. Staff were mostly completely disinterested, unhelpful to my mother who was admitted there. They removed her emergency buzzer/ remote. Just ignored her and left her to lie for most of the night. Also took hours to discharge her looking for a porter. Overall a very bad experience for her.

Excellent service and nice food serviced at The Coffee Bean shop. Always something new and different served. Friendly staff

This hospital is clean and neat and the staff is so friendly , helpful and professional. This is the best hospital in South-Africa!!!

I was once admitted in arwyp after being involved in an accident , the services they provide are amazing ,this is one hospital u can trust

Today I had to go to the emergency rooms. I was met by friendly and helpful personnel. They each tried their best to make me feel as comfortable as they possibly could in the ER. The only not so hot thing was the terrible pillows but hey, at least there was a pillow. Thank you for doing your best*

What an absolute amazing hospital. So caring, helpful, friendly and so efficient. Thank you all for taking such good care of me.

This is such a great facility with all the state of the art equipment. Nursing staff very friendly and helpful. The problem is that there is only one doctor on duty in the ER. I have been here with my ill mother since 11am this morning and have seen so may people come through the ER. There is no way on earth that one doctor can handle that amount of patients. It is now 6pm and can see that the doctor is exhausted. Dear Mr Wypkema, avoid ratings like this and get your level of service to the same level as your facility.

Thank you and job well done to the casualty staff of Sunday night (14 July 2019) you guys were amazing. Professional yet friendly service. Came in there unable to walk. Was out the same night with a spring in my step and feeling healthy. 5 star medical service.

Fantastic newly renovated and upgraded hospital facilities. There is a huge lack of parking space. It would be fabulous if they upgrade the parking to a few floors to accommodate for the additional people who are now using their facilities. Great nursing staff, reception very helpful. Extremely professional.

I have just experienced the most harrowing time trying to admit my husband who had broken his bones in a bike accident. We arrived at 4pm and admission took very long. When it became apparent that our medical aid was suspended I was told I need to pay in full (90k) to which I had to agree to as I had no choice it being Sunday and Discovery only available on Tuesday. I then said I would need to use their computer to do an EFT to which they said ok. I then signed enough surety documents to buy a house and waited for the invoice. 2 hours later it came at 170k. Horrified I asked the supervisor how this nearly doubled and she very flippantly said that it was only an estimate. With my husband in so much pain I needed to get this done so I asked which computer I could use to make the payment to be told oh, no we dont have internet at allOnce again I got someone to help me out to make the payment but realised that the daily limit for payments was R150000,00. I beseeched them to please accept the 150k as the operation would not take place before Tuesday and by then I would have resolved the medical aid. I was met with a shrug so again made a plan, only to be told afterwards by the supervisor Ayanda that I must pay the shortfall on Tuesday. By then we had already mailed both POPs. On looking at the quote I noticed a prosthesis for 50k which surely could have been removed until it was decided exactly what was to be done.The surly attitude of the admission nurses is only enhanced by the very arrogant Ayanda. We nearly left as this was beyond frustrating but under the circumstances needed their help. Eventually 2 and a half hours since arriving he was taken to the ward.I realise our medical sector is under immense pressure due to Covid but the lack of empathy toward a man in such pain and myself reeling from shock is not acceptable.

I had on operation at Arwyp and was pleasantly surprised. It looks like a hotel more than a hospital, even though I shared a ward with others, the ward is set up in such a way that you have your own space and dont even see the other patients. The staff were all friendly and efficient and so neat and tidy. All in all a good experience.

Worse than a public hospital. My dad got admitted to ICU on Sunday 9 Feb 2020 and left for dead! Cant get any feedback from the hospital. The doctors at Arwyp do unnecessary procedures to get money from Discovery Health before the patient dies. It is absolutely ridiculous; however Discovery doesnt have a problem with this at all....must be honest, doesnt surprise me at all! Discovery and Arwyp Medical Centre...same WhatsApp group!

The casualty center (ER) is worse than a public hospital. The clerks and nurses enjoy chats while we wait for 3 hours for admission. And this is whilst the center is empty.

I was involved in a car accident yesterday and the ambulance took us to Arwyp ,the doctor did a few X-rays and we were discharged with pain medication. I got home the pain was just too,I had to go to another hospital where they immediately admitted us.I still fail to understand how did the doctors discharge us I couldn’t even walk or move.Arwyp should be regarded as a public hospital.Nursing staff is okay but the service from the doctors is awful and disgusting.

A very good service in the casualty department. Friendly and caring nurses as well as the doctor. Not to forget the administration people at the front desk 😊. Front desk lady Nthabiseng, nurse Precious and nurse Octavia, I forgot the name of the doctor but well done guys

Its a better medical centre,the problem is they dont attend a patient without payment.

Very clean. Staff is super friendly on 3rd floor and ICU. They took very good care of me and Dr L Vambe is the best. Wil definitely recommend!

Not the most modern or even well kept set f medical suites, especially from outside, it looks a bit dodgy, inside doctors rooms were nice, clean, well maintained. Coffee shop is not awesome, but ok.

If you want quick service go to the coffee shoppe. Casualty has three gears: dead slow, stop & reverse. Hopefully that was just our experience coz it wasnt life & death. The hospital itself is beautiful & immaculately clean.

This hospital continues to disappoint me time and time again.My niece broke her tibia bone and was rushed to hospital at 4pm yesterday. Due to all the paper work and God knows what other reasons she was admitted at 10pm last night.She is a 1 year old and so her bones are fragile, meaning that some complications occurred within the bones of her foot and therefore she needs to go in surgery.The doctor stated that she isnt aloud to eat until they begin with the surgery at 10am.It is now almost 2pm and the doctor still hasnt shown up and keeps delaying the surgery.My niece is very hungry, out of energy and frustrated.This hospitals inconsistency is taking a toll on my nieces health which is pretty ironic seeing how this center is built for treating and improving ones health.Im very disappointed.

Friendly service from staff and excellent food. Will always recommend Arwyp. Best hospital i have been in in a long time. Keep up the good service! 👍😊

My son has been here at casualty since 4:30 and its now 7:10 still not attended, even worse there is no sort of communication between us and the nurses as to why we are waiting for so long. Im really disappointed

Dont go to this hospital, you waste time completing uncessary forms instead of receiving medical attention. There were more than five forms we had to complete asking for the same information. The radiology staff were watching series at work.. Some public hospitals are even better.

It took me 4 hours to book a patient in at Casualties. Its the second day after booking him in, trying to find out what happened to him, they say that the patient is not in their hospital?! Did they lose him or what? Phone call after phone call......no one can help!

Negative points:- I did not have access to the WiFi and also didnt get the notification from the dispensary when my medication was ready on the day I got discharged. This means there was a problem maybe with how my cellphone number was captured.- The anesthetic doctor made a mistake resulting in me having to take the shot twice.Positive points:- Apart from one rude nurse, literally everyone else was very friendly.- Very clean environment.- The food was not bad at all for hospital food.Based on the reviews, I was dreading my stay but overall it was pretty good.

My family have been using this hospital for over 10 years. The staff are impeccable. We have spent some time here admitted collectively and all of us have had pleasant experiences with all the staff from cleaners, to nurses to specialists. Everyone is helpful and friendly and the care is very good.

Worst place ever. Friend went in for BROKEN ARM. Dead the next morning. Still open investigation. STAFF VERY RUDE TO CERTAIN GROUPS OF PEOPLE

Yolandi Enslin - Debtors Clerk at ARWYP hospital is really friendly and helpful. I had a payment query and Yolandi went out of her way to help me sort it out. It was such a pleasure dealing with her. Thank you for the great service Yolandi.

Had one of the best Neurosurgery wards on 4th floor with dedicated theaters and ICU. Staff are dependent on mood as to how friendly they want to be. Must admit though, from the humble stages of 1998 to today, the board have increased space occupation, wards have all been well reconstructed to an almost semi-private environment compared to before when it was 6 per room with no tv. Outside has been remodeled a few times to keep with the trends. Today, one of the best in Gauteng itself. First ISO hospital accreditation in Africa and have done on of the successful 16hr non-stop surgery (tag team surgery) to separate conjoined twins from the head. Just need to beef up security on the outer section of the building. More space coming I have heard ;) Been in and out of this hospital and theatres well over 23 times over my life span to date.

Nurse Judith is very rude....agent of satan

The best Hospital ever....i was admitted for almost 2 months and i was well taken care of and i must complement Dr Adedipe...what a great specialist and a God fearing Doctor. I am walking again because of him. I will definitely refer people to Dr Adedipe and to the hospital. Keep up the good work

Staff is friendly and help full thanks to u guys at arwyp medical center u save my dads life and Much more people lifes thanks for u good service

Admitted Dad today for gangrene in foot. So far excellent experience with clean facility & friendly staff. Just admittance procedure is repeatedly filling in same information & very slow. Arrived +/- 10am, he was finally settled in bed in very nice room with a cup of tea at around 3pm.

I absolutely love this Hospital, staff is always nice and helpful, you might get one that is rude or so but that you will always find no matter what. But Ive only had good experiences here. 😛.

Weve always had wonderful treatment here, from ICU to the surgical ward.

Great service

Very rude security

Good hospital, except the waiting area by reception they are so loud. While I waited to be collected I could here the ladies at reception talk about each other. Had no regard of the noise they were making absolutely loud and hitting on the counter. One other thing I requested food while I was waiting for my IV fluid unfortunately the food never ended up calling the cafe myself to order, you could be left to die waiting for food. But its still a good hospital just need to improve on staff manners especially the reception ladies.

After doing a pre-admission my father in law arrived at admissions with the hospital totally unaware of his admission, all the pre-completed contracts and admission paperwork missing and nothing on the system. Totally unacceptable!

The receptionist at the Casualty is judgemental. She gives patience using medical aid a hard time before checking with her seniors. Shes too quick to say your medical saving doesnt have funds whereas she didnt the reason for the error. Some people!!

Very cold, very very cold, but all hospitals are so yahh thats kinda cool

Daughter admitted for Appendicitis procedure, admission time 10h00am theater pick up 23h00pm. So you can imagine the 16year old lastly ate breakfast at 07h00am. Not sure why was the child not referred to another medical Center. Worse no update from the unit staff why such delay. You are expected to request such update. Not sure if I will use the Centre again.

Im there so often with my boys, they have the best pediatric unit and always make sure that the boys are fine.

Nurses were very helpful this time. I was impressed with the medical care

Really friendly staff with quick response from Doctor and staff. Convenient and safe. Staff was really helpful.

Giving this institute a Star at all is a sin. My son was sprayed with chemicals in his face while in slow traffic in his car and was blinded and burnt. Took him to Arwyp casualty and he was made to wait for 5 hours with the burning chemicals in his eyes face and hands whilst we repeatedly asked nurses if we could just get something to clean his eyes even if we did it ourselves. We were repeatedly told that they are very busy and we had to wait our turn.....if Im not mistaken this is the hospital who are opposed to the Kempton Park hospital being reopened.....why when you are clearly too busy to help people......or is it so that you can hold the people of Kempton Park hostage to this money hungry establishment.

One of the good health facilities in Ekurhuleni.

Service was fast and efficient, place is clean. Most of staff friendly...

Went in for an op and from the checkin staff to all the nurses at the hospital were fantastic. The lunch was excellent. In general an all round pleasant hospital. 10 out of 10

Worst service ever its now over 5hours since m in casualty. The dr has only seen me 1s nd they r apperently waiting for results from the lab.... its been 3 hours since anyone checked on me. Ive been here for 5 hours + and i still dont know whats wrong with me. It took forever to get me a bed nd forever for the doctor to come and check me. I wouldnt recommend anyone to use Arwyp. I coulsve went to a GPs rooms and id be home by now. They r just wasting my time

Absolutely Clean facility. Friendly staff.

Chronic lack of parking, poor road surfaces & dangerous potholes at one traffic light directly adjacent to Medical centre Centre parking, S West side.Noisy refurbishmend/ building for months.

The service I got from the staff members is excellent, but the person responsible for your IT infrastructure does not deserve his/her salary. I got admitted on Saturday 24 Aug, got sms for wi-fi on Sunday which did not stipulate that Im only being allocated 1G data which got depleted at night.Surely your allocation of data should be linked to the number of days you will be staying at the hospital. There is nothing as relaxing as having free wifi access in places like hospitals it removes the anxiety.

Always good. No one likes hospitals. But they go out of there way to make you feel comfortable.

Great service

They strive to be the best. They have always taken good care of the children when admitted there.

Faster service than netcare.. They really good

The hallways of a hospital should not smell like smoke or urine and also most certainly should be super clean... here, well... here its just plain filthy.If you are at your last and hoping to die, go to this hospital...

One step away from being a public hospital with the patient care and attention

Not happy. Battle to get information from drs. Wards good.

They slow but mean well the nurses r very caring

Briefly my Father. Although +- 2 years back my family have not recovered from the terrible experience and ordeal. From a simply hernia op. Septicemia set in within a day. Dr was away to treat this? After 3 days it was to late ICU Dr gave the awful news it was shocking.The nurses say he called out to my mother all night on 2nd night. We were not informed even by a simple call, to find out the next day. He was dying. My father had to wait almost 8 hours for his op. as an elderly man. On a visit I observed how the ICU nurse treated him and hurting him. As the day s went on they added more and instruments and more and more drugs to no avail his soul was gone, I could see this. I expressed to Dr and Matron he is dying! The undertaker said they have never seen so many holes and blood on a deceased and had to clean him for burial . This traumatised me on hearing this. My poor father,it was hell before dying.ICU waiting room was like a play ground and very noisy. No control . I will not return to this hospital ever. There was no respect for the ICU patience. A patient next to my father sat waiting for a glass water in ICU. I assisted him and he was a stranger to me. No compassion. Poor show. Arwyp.

They are always short staffed which is quite irritating. The maintenance guys dont fix broken stuff on time. Unit managers are racist and they treat their staff members like slaves. Administration of Health records is very poor. The bells are just an accessory. The maternity ward midwife is Rude and Unprofessional. Sad experience. They are getting 3 stars because of the gynae, Dr E.B Assan, 2 maternity ward sisters, 2 NICU sister and 1 lady who deals with catering