I ask the waiter at 12 pm to please sanitize my table. She gives me a attitude and said she already done it this morning. What a way to chase away customers. The food and customer service was better at PIZAeVinoHorrible service at Rock Mamas
Very rude and sassy waiter who looked like we were ruining his day. Asked for a recommendation, he was cold and matter-of-fact. When it came time to pay, I had a little crisis cause I had lost some notes (but still had bank cards) and he immediately acted like I was running away from paying. Would definitely not recommend. If youre having a bad day, do not take it out on patrons.
An incredible establishment! Delicious and generous portions as weve come to expect from RocoMamas coupled with exceptional service. This branch has hearts as generous as the food they serve! They supported i4118foundation and allowed boys from the charity to shadow their waiters. An excellent way for the boys to learn about work and responsibility!
Was great, been there twice this year, relaxed atmosphere and good waiter service, food ordered arrived in time
Very bad service we got here, the waiters look at the color of your skin before helping you. We were the first to arrive but it took 10 minutes for a waiter to attend to us then another group of 4 arrived after us it took long for them to be attended to but when an Indian couple arrived they were assisted in 30 seconds. The waiter was only checking the Indian couple if they are still okay but with us we even finished our food without being checked even once and then they have the NERVE to ask for a TIP. We will never go back to this RocoMama... 👎🏾👎🏾👎🏾👎🏾
Thank You Bafana for taking care of these foodies. The service you provided was amazing. I wasnt feeling well but you were patient with me, the promo you suggested was a great pleasure to the tastebuds (sick and all that I enjoyed my meal). I could not stay till the end of the last lunch with Clan (familia).Thank YouThank YouThank YouRocoMamas rocks
The best waiter ever @neo #neo ke star #thank you !!yall should consider giving her a bonus !thank you for the flowers🥺💜😭!
We had an awesome experience myself and my family. We were served my Mandla, his level of professionalism is point.
Thank you so Neo, she is very nice and the best waitress thank you so much ❤️
Service was great. Neo was a friendly Waiter. The food was nice. 👌
Mandla our waiter was very effective and efficient, gave us a good service on mothers day, will definitely call again
Neos service was absolutely outstanding. This particular RocoMamas serves the best ribs
Really enjoyed the service given by Neo !Highly recommend eating out here.
Great food. Neos services was exceptional. Neos service is 5-star.
Absolutely amazing service and the food was amazing. Definitely will come back
Perfect service,i was never disappoints by neo vibe thank you roco mamas rosebank
I definitely recommend RocoMamas(Rosebank) Neos service was amazing ❤❤Great personality definitely coming back 😌😌
Amazing service and food. We got roses which was special and got to try their new custard milkshake. Will definitely be back..
Never ceases to make you tummy smile, and you heart happy. Great for a lovely meal with the family, or a night out with friends. Really awesome vibe, thanks Rocomamas.
Stale chips. Super salty burger that just tasted like salt and is otherwise tasteless. Very disappointed. Will definitely not be having rocomamas again. Steers is waaayyy better quality for your money.
I had thee most delicious wings (they werent hot as I had expected). And the burger was out of this world 🤤
Thank you to Neo for the great service and the food was scrumptious 😋
Great place, great food, great prices.
Best service from Neo was awesome as always i like her vibe
Mandla was awesome! Delicious food as always!
The food was great and I loved their fries. The service was excellent. I had fun and good time with my girlfriend.
Update:Thank you to Michelle from RocoMamas Rosebank for the great and speedy response to our complaint!We were given a replacement to the meal, and the new meal was the quality we are used to from RocoMamas - the milkshakes were great, the cheese bombs were crisply fried, the patties good and the burgers delicious overall. Thanks to RocoMamas Rosebank for the redeeming second experience!Original review:We got takeaway from this Rocomamas branch today, as our usual branch (Fourways) was not accepting orders.The service was ok, but the food was disappointing on all counts. The burgers (particularly the patties) were far from the quality were used to with Rocomamas, and the Feta Bombs were an absolute letdown after what we usually get from the Fourways branch - being less crispy, and more just a dense and vaguely warm cheesy lump.The milkshakes were poorly mixed - by the time I reached the car in the parking garage, the milkshakes had fully separated into a layer of syrup, a layer of watery milkshake, and a layer that was halfway between melted ice cream and slush. The coffee milkshake flavour was good; the strawberry was ok but forgettable.
Burgers are awesome as always. Ribs and Wings are sometimes not the greatest. We do visit quite often regardless. :)
Thank you to the best waitress , Neo ❤
The best Rocos branch by far. Excellent covid social distancing protocols, removing masks only when eating and drinking, not while waiting for food. In house wash basin keeping your hands and others clean and safe. Delicious burgers, ribs, wings. Waiters always checking on patrons guaranteeing great service. Would always recommend and return to this branch in the future.Personal preference: this branch is not Halaal so getting that juicy bacon is a plus
Great service and food
Hugely impressed with the friendly and efficient service! Thanks to the caring staff for making a sunny day even brighter today
One of the better Roccos around Jozi. Nice outdoor seating area
What an awesome night out. Brilliant staff and an Amazing burger - these guy roc
Same great quality and service you expect at Rocomamas and covid compliant.
On arrival no one welcomed us, waited for 30 minutes to be attended to and decided to leave when we were about to leave some guy only came and begged us not to leave and only then we were given attention ...
Great customer service here.... Enjoyed myself.
Nice service, but outside seating can be unpleasant due to passing traffic and strange smells👍
I love this place when I get there one of the waiters gave me a rose🥀 to welcome me. In my life I never received such warm welcoming in a restaurant. Their service is quick and waiters are loving when in Gauteng again shall visit the place is rocking. Please people visit this place their food is superb 🍮🍜🌮🥪🌭
Guys if you are going to sell your customers a bacon burger for R72 please have the courtesy to tell them that it doesnt come with chips.....just saying..... Deeply disappointed when I opened my package at home shortly 💔
Mandla is perfect in everything
This is such a great little spot. Good atmosphere and particularly nice outside. The staff are friendly albeit sometimes a bit slow. The food is great (if you like this type of sloppy comfort food) and reasonably priced.
I truly enjoyed my meal, great staff.
Food was amazing the 99 special wings and burgers great. But during covid get better thermometers
Awesome and awesome service. Queen is the best.
Reasonably priced, welcoming staff.. felt the premises were a bit tatty/ dirtyService and food was good
A very clean place that has efficient and friendly service. The food is amazing and I love that you can create your own burger filling from their flexible menu. Also, the prices are not too wild. I would recommend it any day!
The food is amazing and the atmosphere is incredible regardless of the noise outside due to constructions nearby. We were met by a sweet staff.The use of cardboard straws should be reconsidered though, it gets soggy and degrades the integrity of the drink after a while. Its a good attempt at being eco-friendly since theres always the option to not use a straw; but it wasnt a good experience to drink milkshake with paper...
Never crowded. Same great Rocomamas taste
Everything was really good. Though the music seems loud.
Food was really good and the staff is so pleasant and helpful. . .Love the vibey area its in as well.I made a mistake on my order and the manager pointed it out in a calm and cool tone . . .
Friendly staff and fast service. The food tastes great. I like that you are able to customize your burger. Food delivery through Mr. D or Ubereats works well.
Good wings in a lot of different styles. Good wine and very friendly service. At lunchtime you can choose a la carte or lunch menues. Nice place
One of the best RocoMamas around. Great service & devine food. The only suggestion is to add some topping to the second waffle (full portion) else it is quite dry.
Service is poor, the food is expensive and not that great. The slice of cheese on my burger was so thin it was see-through
Good food. Super friendly staff. Was a bit windy outside but still a pleasant experience.
Great place. The service is amazing. The food, cant even complain. They offer the best service in town 😅.
The food is great. And the staff is nice even though the service can be slow. Both times Ive been helped by lovely ladies really willing to please