Dr Candice is AMAZING!!! She is meticulous in her investigations to understand what the underlying problem is. She took incredible care of my Higgins, who was in ICU for 6 days plus and 3 after surgery. Her communication to us as parents was outstanding, she phoned us twice a day to give us updates on how Higgins was doing,giving us such peace of mind and comfort. Thank you Dr Candice we appreciate everything you did for Higgins. X

SURGERYI would just like to thank Bryanston Vet and recommend them. Our Rottweiler had been limping for some time due to a fracture in the shoulder. We had sent him to our local vet and Fourways however it was not certain that he needed surgery or if he would always have a limp .We consulted with Bryanston vet and they recommended surgery.Our Rottweiler got the surgery and its many months down the line he is now walking and running just fine.Rambo is now happy as always.

Have a little of compassion and kindness wont kill them specially when people are hurting because of a pet. This is not just about money and business if they are in this field it is also for love to the animals and that should be showed from the receptionist to the veterinarian. I was very disappointed to see they dont care for certain animals at all.

I am so impressed with BVH. Dr. Greg Irvine-Smith who has treated my daschund Kimi over the past 5 days. Job well done as I was never in the dark about his condition and was contacted every day on his progress. And they know what they are doing ! Excellent work guys keep it up ! The best animal hospital around !

Thank you BVHWeve had to take all of our dogs here at different times, two of them needed surgery. Everyone we dealt with was helpful and they gave us all the options upfront. Our dogs are happy and healthy now so thank you for everything!

Vet did not provide any feedback as to what could be wrong with my pet or discuss whether my pet actually needed to be checked in. Spent a great deal of time explaining to me exactly how much it would cost. Very much felt like the bottom line was more important than my pet - and given the limited options for after hours care in Joburg that feels like exploitation.

Dr Jandre Pretorius is an absolute blessing. He is highly intelligent and super helpful. His communication is impeccable on every level. The best care for animal lovers possible! Thank you for helping my Daphne.

Thank you Dr Cameron and reception for really being kind and professional. Max and I are grateful for how you handled us

Excellent service and very kind. Our puppy has received an excellent care and all the staff from the receptionists to the vets have been extremely helpful, available and kind. Thank you very much for all you have done for our baby Watson!

I took my dog to Bryanston after he had surgery at another animal hospital. He didn’t take the surgery well and was in a lot of pain, so I took him to Bryanston, so he could get specialist 24/7 care. Even though it was a Sunday, I was helped immediately. Dr. Chad was wonderful and efficient and quickly worked out a plan to manage his pain. Dr. Pretorius continued his care and phoned me everyday with detailed updates. The hospital itself is impeccably clean and the facilities state of the art. After 5 nights in the hospital we got back a different dog. Happy, his operation wound healing nicely, and no more pain. I highly recommend this animal hospital!

I took my dog Frankie to the BHV on Sunday 16 May 2021 because my vet was closed. Doctor L said he had a liver problem, she then called me later that day saying it was chronical liver disease so I said OK I will come fetch him, she said no to leave him. Then she called me on Monday morning saying it was no longer chronical liver disease and they can help Frankie. I left my dog there for a week getting everyday updates from the doctor saying his improving and eating well.On Friday 21 May 2021 Dr L called me early in the morning and said my dog is doing well and that I should come fetch him, that I should feed him chicken and rice, she also said I should change my dog food brand to Royal Canal and buy some by their shop when I come and pick up Frankie. I did as the doctor said and took my dog home. He only ate chicken, was still stumbling and looked very weak. He didn’t even eat the dog food they said I must buy.When I called and tried to make an appointment with Doctor L, she was not available and another doctor could check him out, when I saw the name I when to the website and discovered that she was an intern. When I asked for a senior doctor, they said they will call me back (FYI: if you ever sent a message through their web side keep a copy of your message because if they don’t like what you say they will not reply to you).Hours later I was still waiting for that call and my dog was suffering. I took him to my vet and he said Frankie had internal bleeding so I decided to put him out of his suffering and black stuff came out of his rear (which indicated no liver function). Till today they have never called me back. I just wish that BHV was truthful with me about my dogs’ condition and that they cared about him, now I missed the last couple of days with Frankie.

I made the gross mistake of taking my cat to this hospital on a Sunday, she had cystitis which was nothing serious at the time! After assuring us that they checked her kidneys and that they were fine they gave her an incredibly high dose of metacam which if they had done proper diagnostics on her kidneys would never have given her, we tried everything to get her well again and I spent over 10K on her in and out of my local vets hospital, I lost my beautiful Ming on Monday this week she just never came back from those meds! I want the world to know what happened to my cat because of these people, please dont take your animals here not ever, I wish I could go back in time! Ive heard so many terrible stories about this vet and I feel like not enough people know! I cant bring her back but I can try to let everyone know what happened in the hope that this does not happen again!

We just want to say thank you to Dr Michelle. You are GOD blessings!!! You are just amazing and got a special talent! We can not have words and love and appreciation. Thank you for not judging and saving our little KEANU live!!. You will always be in our hearts and no money and thanks will be enough to Express how much we appreciate you. You are simply one in a trillion. Dont know how to say thank you!! When everyone believed there is no way You stayed calm and made it possible!!! Can never Express how much we appreciate and say GOD bless and thank you!!

They were very compassionate towards me when my old girl was in their care. Whilst the results were not what is hoping for. I can say that they did their best.All the staff seemed to really care, and that made it a bit easier on me.

I am horrified to see that I am not the only one that had such a terrible experience in this vet hospital. Some of the receptionists are rude , even my daughter who is quite shy normally couldnt stand it and told them . Indeed it is just a money making machine , out to get the most. I sincerely regret to have taken my beloved cat there . She died after an operation on Wednesday and I really think they didn t care for her properly, I am going to seek advice and file a complaint . I should have taken her out of there . First time I write a review, but this BVH is just too horrible , people should know .

I can only say excellence to dr Elge Bester. Mia a maltese poodle, was accidentally run over and dr Elge operated on her, Mia did get a infection and was hospitalized and treated. After 4.5 month we are there and Mia can walk again and be herself. Thanks dr Elge and nurses that took care of Mia when she was unhappy and mised her home, you were always be there for her and us. The cost was not to bad as she was in hospital for 3 months. Thanks to dr Elge you are the best.

My lab had a torn ligament and Dr Greg made it all better and suggested we keep her there for kennel rest.Every day they call with update and are so caring

STAY AWAY!! DO NOT take your pet to this hospital - My 8 month old puppy was taken into BVH for back pain - They admitted her, in order to run some tests (CT scan and spinal tap). The next day at approximately 13h00 I spoke with Elge Bester. She said everything looks okay after the CT but the spinal fluid looks yellowish and will be sent away for tests. Olga asked to keep her another night for observation, I agreed. I called in at 20h45 to make sure my puppy is still okay - I was told she died in the afternoon because of a possible reaction to the anesthesia, but they arent sure. Not a single phone call was made to notify me or my wife - they said their phones couldnt call out and they said that an email was sent but it bounced. I had to keep calling BVH for updates. My puppy went in to get help with her back pain, but died because of a seizure and cardiac arrest... How?!? Please look at the all the reviews on here, and see for yourself. Save yourself the heartache and stay away from Bryanston Veterinary Hospital.EDIT - April 7 2021 : BVH has sent me a lawyers letter, threatening to take legal action if I do not settle the outstanding balance, even after one of the owners, Remo Lobetti had admitted that they were wrong.

Phoned Bryanston Veterinary Hospital after hours after our puppy got spayed at another veterinary clinic. I was a bit worried because she was whimpering, but the receptionist was so friendly and helpful; she advised me on warning signs and explained what I can expect for the next couple of days. Will definitely make use of their services in the future.

We have always received such excellent, loving and professional support from the entire BVH Team with our English Bulldogs over the years. English Bulldogs have inherent health issues and the BVH have always provided the best support and knowledge in dealing with them to provide them with the best quality life. From, Dr. Ross Elliot who expertly handled Gustos emergency bladder stone surgery, and turning this boy dog into a girl dog to allow him to pee, to Dr. Chad Berman who helped with Gustos chronic heart failure for the last few months of his life, to Dr Jandré Pretorius and Dr. Remo Lobetti who have recently helped with diagnosing heart failure in Mister Higgins and for cautiously and thoroughly preparing him for soft palate surgery to give him the best possible quality of life for the little longer he has with us, and lastly to Dr. Greg Irvine-Smith who has performed a successful soft palate surgery on both Mister Higgins and Boellie - we are incredibly grateful. To all the unnamed nurses - we appreciate you. And lastly, to Vivienne, who always provides such professional help and care at the reception - Brad and I are thankful.

I have just called to find out the price to euthanize my cat and I was told +/- R1070. What is +/-? What does it depend on? Why is there no fixed figure? Its to euthanize my cat with no ashes. This is already a traumatic event and I dont want to be further traumatized when i get the bill!

To say they were amazing would be an understatement! We were completely blown away by their service, kindness and professionalism. They listened to our story of how India wasnt acting herself and treated her like a princess. Afterwards, they gave her a bravery award and bravery treat.

We had a pet emergency on a Sunday eve and took our pooch to the BVH where she was admitted for the night. I was hesitant due to some of the negative reviews, but I found them to be reasonably priced (for an emergency) and Dr Knowledge was very helpful. They come across as very clinical and business-like, but this also means that theyre timely and efficient.

Took my two tea cup poodles here for a dental and teeth extraction, the doctors are professional and kind and treated my dogs better then you would expect from any private hospital. They were discharged the next day and have healed well.Two days after the procedure the Dr called to check in them and showed genuine care. I won’t go to any other vet ever !!!

I am absolutely appalled by the service at this vet. My dog went in for surgery and ended up staying there for 5 days all while I was being told shes doing very well with no explanation of why she must continue to stay there. My dog is also on chronic medication and is on a special homemade diet. I was told I can bring her food and medication and that theyll give it to her. However, after bringing her home I see that they did not give her any of the food I was bringing daily (while being lied to that she was eating the food) and they did not give her any of the medication I supplied. I consider this to be gross negligence and highly recommend you seek the services of a more competent vet. I cannot help but think that this vet is not concerned over the wellbeing of the animals they take care of and are much more concerned about lining their pockets.

Doctors, nurses and receptions are all very kind and helpful. Louis was completely relaxed with them and he is a very anxious dog. Dr Ross and Dr Greg were great during the surgeries. Aftercare is wonderful as well

Ver safe fo Covid nd the place is ver clean

My story not good. My doggie broke its leg. Took him to Partktown vet for assessment, where I was told to a operation is needed. Unfortunately they could not do the procedure, and they recommended Bryanston. I agreed but need to get an estimate. After the vets discussed the procedure I was told OP will be between 12K and 14K. I agreed to price and OP was done. Everything 💯, until I fetch the dog. I received invoice of almost 19K and disputed this. Dr Irvine Smith approach me and said he never agreed to this price. I said we should phone the vet at Partktown to discuss ( they discussed the PRICING with HIM).He became very aggressive and said pricing got nothing to do with the other vet. He argued and become very hostile. I said I am phoning the other Vet to get an understanding of where they got the price, which he said aggressively I should not phone them as he dont care what they said. In this heated argument I received a urgent phone call and asked to be excused. I walked to a deserted part of the hospital, to take the conversation, and took my mask off(yes I maybe was wrong here, but there was definitely no one close to me 10 m radius when I took off the mask.He started talking aggressively to my daughter (which is 10years old)which I feel is unwanted as she was not part of the argument. When I walked back into his office to continue our conversation, I apologized for taking the call.He verbally attacked me for taking of my mask in a deserted area at the hospital. You see he tried to use a different angle, because he knew he as fault with the pricing.At this stage I lost it and was getting tired of his bad behavior. I stood up and defended myself and daughter. I said I am phoning the other vet Now to resolve the dispute, but he did not want to do this. After several minutes of intense arguing and the other doc phoned him, and he took the call in the other room. He came back and said he spoke to other vet and there was a breakdown in communication. He wanted to settle now, and move on. I HAVE Never Expierence such bad behavior to a client and money hunger aggressive doctor.I want to take this further, could somebody direct me to where I can lay a formal complaint

Worst service ever! Waited 35 mins to see the specialist for which we had a booking. The Receptionist I was dealing with made no effort to keep us in the loop and was visibly annoyed when I enquired about the waiting period. When the Vet eventually saw us, he was rude and abrupt. No apology for keeping us waiting. As if our presence was an inconvenience. I get the emergencies happen but common decency in keeping your clients up-to-date and informed are a must. Bad service and high fees - It is highly unlikely that we would be using their services again. The only helpful and friendly member of the staff was, Tina.

We were blown away with the BVH. We phoned them 5 minutes before arriving at the hospital in the case of an emergency, the nurses were waiting outside to take our dog straight to the back and immediately started working to save him. The vet came into the waiting area and explained very kindly and courteously what needed to happen, and let us in on every step of the procedure. They phoned with updates often, letting us know what is happening and how our dog was doing. As I said, completely blown away by BVH!

Since living nearby, Ive only ever taken my pets to BVH. They are friendly and professional and their advice is always sober and to the point. They have compassion for their patients and their patients owners. Whilst not cheap, you get what you pay for. Their equipment and facilities are cutting-edge, as is the knowledge of their vets.

Worst vet I’ve ever been to. Receptionists are rude, and the vet who helped us was just concerned about money, and paying multiple deposits the whole time. After an emergency expensive and invasive surgery, we were completely ignored when fetching our dog after 2 days. The vet walked past us and didn’t even greet us, and no one spoke to us about post op procedures or the state of our pup.Their bedside manner is appalling, and they are just in it for the money they make. If we had another option, we would’ve DEFINITELY gone somewhere else.

So disappointed. My dog was unnecessarily hospitalized for 3 days, contracted kennel cough. Passed it onto my other dogs. Vet bills for days. Over hospitalizing pets, is not an ethical business strategy!

Prices are really high and to be honest I was just made to feel like padding their pockets was more important than doing the right thing.We took our cat in after he had been hit by a car. I knew as soon as I saw him he would have to be put to sleep.The vet took xrays they apparently couldnt read so did them again the next day and charged for it along with all kinds of other treatments all along telling us his jaw could be broken but we cant be sure, his nose could be broken but were not sure, give him another day, give him another day 5 days in hospital later we were told that only a R6000 cat scan would give us definitive answers and then he would likely need surgery after.Our poor cat sat for 5 days in pain, not able to close his jaw and not able to eat while the vets gave hope to two heartbroken owners.R10000 later we left with no cat.We now live with the guilt of having kept him suffering for 5 days when we should have trusted our instincts but you think the vet knows best.

Shocking service I booked an early apt they said it would not be extra. I arrived the receptionist had a shocking attitude she claimed there was no booking then told me to sit down 20 minutes later I asked her to check what was going on she did nothing. She then informed me of the extra charge. I left and she ignored me completely.

It is very apparent that this company only cares about the money they make and not about your animals. For the safety of your animals and your own potential trauma stay away from these monsters. Am still fathomed as to how rude the after hours people are and how little interest they had in actually helping us. Please take your beloved animals elsewhere it will cost less and your animal will be treated as it should be at a vet.

BVH is one of a kind. The facility is spotless and the staff are wonderful. My dog had to stay in their hospital over two nights and he was treated so well. They even have visiting hours!

Thanks to Bryanston Vertinary HospitalThey did a back operation on my dachshund. Thanks to dr Greg and the team for the operation that was a success and the after care that was super. I will recommend them any time to take care of your animal baby. I will use them againThanks again for the good service and phonecalls to update me on how my boy was doing.

Dr K Taonezvi is amazing. The doctors at our regular vet struggled to diagnose our Maltese poodle - and after our Yorkie started showing similar symptoms, we took them to Bryanston Vet. After a thorough examination, Dr Taonezvi had his diagnosis, prescribed antibiotics, and they’re doing so much better.

Thank you from the bottom of our hearts to Dr Chad Berman for the caring, compassionate way he treated our little French bulldog and us. Sadly she had to be put down but Dr Chad was an angel. The fact that he called us the next day to see if we were okay was so heart warming.

Overcharges. For a 5 minute consult I was charged R756,00, and the vet did not sort the issue out! On top of that I made an appointment , was 10 minutes early to be courteous and vet was 15 minutes late.

Amazing service from the team at BVH. Dr. Chad Berman looked after our furchild as his own and is kind, caring, professional and realistic. Cannot thank you guys enough.

Our beloved dog was diagnosed with Intervertebral Disc Disease recently. We were helped very quickly by the vets at Bryanston Veterinary Hospital. Dr Bester was his surgeon, and she provided detailed feedback to us every step of the way. The staff at the hospital were helpful, friendly and we could see the animals being treated really well by all the team members. Being able to phone any time to find out how he was doing gave us peace of mind. He also received care from the physiotherapist to aid in his recovery. This was exceptional care and service. Thank you to the whole team for nursing our furry child back to health.

I have been taking both my dogs to Bryanston Veterinary hospital their whole lives ( 6 and 4 years ). THEY ARE THE BEST. Kind caring and always quick and efficient in any emergency. Would recommend them to anyone and everyone. :)

Bryanston Vet Hospital has always helped us with whatever we bring in. Theyre kind, gentle and always treat our animals to the best of their ability. The work they do has always been top class and our animals come out looking like theyve been on holiday. Happy to call them my go to vet

Today I had to say goodbye to my dapple daxie, Sebastian. On my way there I spoke to Jacqui who works at BVH and she offered to come to work on her off day to support me. A blanket was put on the lawn at the back and I peacefully held him while he was put to sleep. Kudos to you Jacqui. Thank you from the bottom of my heart for your love and care always

Phoned for advice. A rude lady says the consultation fee is R1380 and thats not including anything else. Extremely rude!!Its actually ridiculous...Where have all the caring vets gone. I wish @bluebush vet was open. They the only vet that cares about the animal. Money money money Bryanston. Make me sick

This place is amazing! My dog Bella ate a whole box of Eco Rat- a clacium based rat poison which causes calcification of the body. Through intensive care, skill, love and skill they saved her life. Its extremely difficult to treat, which a high mortality rate. They are awesom

I have been using BVH for 3 of my dogs. They have been so amazing! They found the problems when no other vet could.I was lucky enough to go behind the scenes and see their hospital. Its better than a human hospital :) so clean and efficient.They are super professional, explaining every detail.There is nowhere else you should go!

I couldnt have asked for a more superb, caring and efficient vet. My 6month old puppy was run over by a car and broke her leg. One month later, thanks to the excellent medical care and attention of Dr Ross she is a happy fully functional puppy :). It really is the best place for your pet, words cannot Express how grateful I am.

If you love your animals please do not take them to this horrid place. All they care about is making money and pumping your poor animals with as much medication as they can even if they know nothing can be done for them.Its really sad because you leave all your hope in the hands of these vets and they do not have your animals best interest at heart. Not to mention they havent a clue whats going on in the ICU unit. Your animals are left without supervision, drips not properly put in, messed cages and no water if the animal has accidentally pushed it over on account of being in a small space. The only time they come to check on your animal is when you come to visit them and you have to call and wait at reception while they scramble to clean cages and get things in order( I have witnessed this a number of times) not to mention whenever I visited my animal and asked the nurses how they were doing or if they had eaten and non of them had a damn clue.The only compassionate vet I dealt with was Chris, in my experience the rest did not care at all and had no way of speaking. I did not expect miracles or to speak to my dogs vets because I understood they were busy and I paid upfront without a hassle close to R60000, all I wanted was for them to be honest and do what was best for my dogs.Disgusting place! Be better for the animals as they are helpless!

Lost my dog with very little assistance after spending close to 65000. After initial visit was asked by Dr Lobetti if I was over reacting or the dog was. Then waited for him to get back to me about a liver stent for trachea collapse only to find no response from him. Stent was eventually placed and took dog home. He panted constantly and didnt sleep. I called through numerous times day and night with very little guidance. Was advised to get tramesic. Dog had reaction to it and I was advised it was given to him before. Meaning he reacted before and no one noticed while he was there. Im sorry I took my dog there and should have gone to onderstepoort.

This place will be sure to take as much money as possible all while giving the worst service.

The facilities are great and vets are professional but quite pricey, consulting charges are definitely exorbitant. I would give 5 stars if they reduced these consulting charges by about 25%. Youre looking at about R2000-R3000 for consultation plus diagnostic tests in an emergency (after hours). Thereafter, overnight charges and medication are reasonably priced and they do monitor your pet well.Most important, their kennels are kept very clean and admitted dogs in there seem quite happy.

It is refreshing to have an Afrikaans speaking receptionist who greets you as you walk in while the rest ignores you and does not even make eye contact.I am new in the area and brought my puppy for her first vaccinations. The Afrikaans receptionist Minky was absolutely amazing. Bryanston Veterinary Hospital is lucky to have such a friendly respectful lady in the front. Doctor Jayde Berman was another breath of fresh, positive air thank you for the advise and brilliant service you provided us. Because of two great people I rate my experience 5 stars!!!

My girl Allie had the most wonderful compassionate care by Dr Chad Berman. She is an old girl (12 year old boxer) but got the time and attention she deserved. She had major surgery to remove growths in her mouth and was sent back the same day and in good spirits. This is the only vet I found that is not in it for the money, as she could have easily been kept in hospital for a day or two but they decided to rather send her home where she is most comfortable. This is true compassion. I would highly recommend.

We have recently had 2 of our dachshunds in for separate spinal operations to fix disc problems.However upon insisting on seeing a surgeon, the risks of the operation where marked out very clearly (it was an extremely risky operation). We received phone calls throughout the day letting us know the progress of the recovery. In both cases our dogs made a full recovery.The surgery is quite pricey, but they use the last technology and 3D scanning models to ensure the best possible outcome for your dog.We have also had 3 separate vets say that BVH is good and the best you will get in terms of spinal surgery.

This is honestly the best vet I have ever been to. I usually see Dr. Chad and I am more than happy to pay for the professional service that I receive. Not only does Chad care about your dogs, but he cares about you as well. I had to have my Chihuahua of 15 years put to sleep last year and the entire BVH team was nothing but kind, caring, and compassionate. Chad even phoned the next day to see how I was doing! I had an emergency with my other Chihuahua this year and the care was excellent - especially since it was after hours! Ive had the pleasure of interacting with Dr. Tara and Dr. Remo when Chad has not been available and they were just as lovely! I highly recommend BVH.

Dr. Ross and all the staff I dealt with at BVH have been nothing short of SUPERB! They know their stuff and I’d recommend them to anyone, hell even if I have flu i’ll go see them!

Highly confused how ANYONE could not give them 5 stars. Their customer service is 10/10 and their care for animals is endless. My kitty has been there for 3 days... its clean, hes well taken care of and loved.I cant imagine how anyone could have offered better care.

Highly impressed with Dr Singh and his team. We brought our Maltese in for vomiting and extreme pain from ingesting bone bits after a long 11 hours of seeing him decline by the hour.We didnt have to wait long at all to see Dr Singh and after one look at him he took him straight to the examination room and started him on drips, fluids, painkillers, anti-nausea and anti-inflammatories. He checked every part of my dog, including vital organs, bloods and all mineral levels, X-rays and ultrasounds.When we had to then book him in, I became hystericall and the reception staff (a lovely brunette lady specifically) comforted me with some tissues, which was wonderful as I tried hard not to make it noticeable.The phone call updates have been wonderful and we are very grateful for the expert insight Dr Singh has, not only on treating and helping a sick animal, but also on after care and the likelihood of specific symptoms recurring if he is brought home too early by eager dog moms and dog dads.If anything, we preferred the late shift staff compared to the late morning staff - but nothing at all to complain about - apart from missing our little boy so much.

Dropped off two strays last night. Was met by Shandelle, who was very happy and willing to accept these two little pups. She called their owners who came to collect. Such a good vibe.

Very good service and feedback. The staff are very good with the animals. No complaints 😊

10/10 for MINKI at reception. She always goes the extra mile with the pets. She is always friendly. Bryanston vet will not be the same without her.If the pets needs to stay there se will always see how they are and send pictures. Our little yorkies just love minki.

Caring, friendly and very helpful.

We rushed our kitty all the way from Benoni, she had fallen out of the tree her back legs were completely lame. The minute we arrived the nurse came to take her straight away we were very inpressed the receptionist was lovely. The vet we dealt with was phenomenal. Thankyou for helping us and i know you will save our babies legs.

Came in to collect script - 45 mins later still waiting....... Were they busy manufacturing the drugs????? Wont EVER USE THEM AGAIN

This place is a disgrace... Its a business and nothing else. No feedback, no care and definitely not top notch veterinary care. Fourways Veterinary hospital has always been just a business and since Bryanston revamped itself 18 months ago they have followed suite. When you have 10 high earning vets on board you realize its never going to be about service but rather $$$. Dont just stay away... Run away....

Ross Elliot saved our little boys leg. We have a ferret that got attacked by a dog. He was wrongly diagnosed by a vet in parkwood. If it wasn’t for Ross and his amazing team our Tysons leg would have been amputated. We cannot express the gratitude in our hearts for Bryanston Veterinary Hospital and also for Mark from Craighall veterinary hospital for doing the anesthetic.

I sincerely hope this email finds you well and creates awareness and a positive outcome.On Monday we went through an incredibly upsetting time when our first dog passed away very suddenly and unexpectedly. We were devastated and It really felt like we had lost a part of our family.Our vet recommended that we bring him to your rooms because it was after hours and they are not a 24 hour practice.I phoned your rooms ahead and came in with my husband. When we got there, the rooms were completely empty, but we were instructed to go down to the basement parking...bare in mind it was 19h00, dark, cold and empty down there. We were met by a black gentleman who merely instructed me to put my dog, my baby into the deep freeze, which he pointed out. Really?????I did not bring him to merely dump him at your facility! It was a very very sad, cold way to end an amazing journey with our dog.Not one person questioned the fact that he was actually dead, he was not assessed or looked at in any way. I am not a vet, and although I strongly believed he had passed away, I think that someone should have at least checked and confirmed it.A vet (I think) then joined us in the basement and I queried whether someone is going to actually check. So he half heartedly put his hand on my dogs chest and said no theres no beat.Its not the type of service I would expect from a very reputable vet such as yours.Nothing will change my experience and you cant make it better but I certainly hope that future pet owners will be treated in a better way, with more respect and just a little bit of compassion.

If you love your pet please don’t take them here. These people (Vets?) don’t. This place should be closed down.

Most disgusting institution I have ever experienced. Neglect and zero compassion show to be the name of the game here. Dont just stay away, run away. To much to to post here but completely shocked.

Just spent 2 hours in the waiting room. I do understand there is another emergency but my dog is in pain and there is not clear communication that maybe my dog would be better off elsewhere? He has already bitten both of us and he is desperately sore.. get more staff. And advise he ones you have to stop talking unprofessopnaly about other pet owners in our presence.. did we become that invisible?

I have see Dr Reno Roberto with 4 of my dogs for various ailments. He is patient, he explains everything including drawing pictures. He has got an awesome bedside manner. I get the impression that he really does care about our 4 legged children. I always feel more calm and informed after leaving. Dr Remo Lobetti...my go to vet in serious situations.

Thank you Ross Elliott and team for getting Sophie on her way to recovery again with a massive infection in her hind leg shortly after a knee op.Shes now making a good recovery at home after 5 days in hospital.Thank you RossDave and Jo WattersJukskei Park

Shocking Institution!!!!!! STAY AWAY horrific experiences at this place.My story is too long fora review but shocking non the less. What shocks me even more I was reading very bad reviews on their Facebook Page and within days you cannot review them . This tells me they know people are unsatisfied and are covering the bad publicity. Motives and lack of transparency are very questionable if you ask me. Its about the animals but not this place, from reception all the way to the arrogant and uncaring professionals . Truly people, it seems more and more people are making there grievances known, but at what cost to our animals.

Just go to Fourways. Theres a reason BVH has a 3 star review. The place is an utter disaster after hours. Disinterested, incompetent, inattentive reception staff, ridiculous wait times (20min for a basic triage check to check if the emergency case we went in with was still breathing, then a further 45min with no updates and no consult despite the place being empty) and callous, unprofessional, belligerent vet staff who seem to be under the delusion that theyre doing you a favour being on duty. Cant speak to the quality of care because we gave up and had our emergency swiftly and professionally cared for at Fourways 24hr Veterinary Hospital .

They dont care about your pet, they care about money. Cost for Scan R6000... vets in Pretoria R3500. We all love our pets, dont take advantage of that.

Staff are fantastic, passionate and caring towards animals, highly recommended BVH

I have never met receptionists that are so inconsiderate, unprofessional, displeasing, but yet so self centered! My first time there and also my last. Thank-you!

Awesome team of people caring for animals. Anytime of day/night

Nearly 2 YEARS AFTER THE FACT, Im still TRAUMATIZED by the way they handled my dogs emergency , THEY WOULDNT WAIT FOR ME TO COME SAY GOOD BYE ! AND I WAS 5 MIN AWAY ! Service from the female receptionist over the phone was uncompassionate and condescending when she refused to assist in taking a picture of his paw for a memorial and NOT TO MENTION THEY WOULDNT EVEN WAIT FOR ME TO COME SAY GOOD BYE ! AND I WAS 5 MIN AWAY ! And if that wasnt enough JUST CHUCKING HIS ASHESH ! Driving past or seeing an advert makes me feel physically SICK ! HEARTLESS. Clearly the only concern was their bottom line and have no disregard for the emotional trauma caused by Bryanston Vet ! How does the employees of bryanston vet sleep at night ?! Reading the reviews Im clearly not the only one whos been scarred by bryanston veterinary hospital . I wish that I could give a negative rating .

Best vet hospital to take your pet to in case of an emergency in the WHOLE of Jhb. We had to take our dog to get her nose stitched up on a Sunday and they had a whole team attending to her. Well done guys, this is what professional animal healthcare should be all about.

Ive been through four spinal operations with two dachshunds, and they were amazing!

Really good vet. Can be a bit pricey, but the service and care of the animals is top class.

My dog was referred there recently by my wonderful vets on a Friday afternoon for a disc problem. On a arrival at the hospital we were told the specialist was busy so we saw a vet who then told us this was not an emergency as our dog was still walking. We insisted on a scan and left our doggie there as nobody could tell us when the specialist would be available. Being in the medical profession my self I understood that. Once the scan was done the specialistphoned and immediately operated on our old man....Got phone calls from the specialist twice a day and on visiting him on Saturday was happy to see he was well cared for. Discharged on a Sunday by the specialist who told me telephonically to bring him in ten days for a check up by himself and removal of stichesAppiontment made specifically for the specialist and was told he was on leave but would be seen by the other specialists. On arrival for follow up appiontment and after battling traffic at 08h45 was told my appointment was erroneous. No apology but they did offer to get his stitches removed if we would wait while they tried to find someone to help us. (Seemed to have inconvenienced them dreadfully ). A vet came and fetched him then alleged that he saw a specialist briefly and that he was doing well.... So during this traumatic experience we never saw a specialist once...... Found this very arrogant with very poor front desk support....

Disgusting treatment of our 9 week old puppy. He was vomiting and not eating. The vet gave him an injection which when we took him home made him shake, increase the nausea severely and gave him diahorrea. She did not test for parvo nor did she do any scans to get to the bottom of the issue. She just sent our puppy home. Her demeanour was callous and uncaring.We then took him to fourways vet who immediately did a parvo test and scans. He had an inflamed intestine and they kept him overnight to rehydrate and monitor him.I dont know what would have happened if we had listened to the bryanston vet and taken our puppy home.Seen many reviews further down with the similar experience/story. Seriously not on.

Horrible service at the front desk, overpriced and money grabbing, no one could tell me what was happening with my dog for three hours, care for animals should improve, STAY AWAY

It is not acceptable to run an after hours vet, charge additionally for it, and have people then wait more than 2,5 hours to see someone because its not being run properly. Where are the vets on call for situations like this?

Awful experience with both my dogs. Most of their staff have no compassion at all. They also mislead you about your pets condition while your bills are escalating . Dont ever leave your dog in the ICU there.

Great friendly service and very sympathetic employees, it is not hard to tell that the staff here have a genuine love for animals

Absdolutely horrified by the experience I have had at Bryanston Vet. I took my beagle of 2 years old to Bryanston on the 7th of February for constant vomiting, he was admitted for 2 days and discharged after various testing being done, a week later he was admitted again with the same symptoms more tests were run and he was discharged again two days later with no sign of improvement, rushed him to Fourways vet this morning who was able to diagnose a foreign object in his intestines within 10 minutes and now my pet is in emergency surgery. I will NEVER use this vet again.

The rooms are currently being upgraded (2017) and when completed will become a large facility. I hope this will not detract from the compassionate and helpful service I received in the past.

My dog had an operation at BVH. The staff was very helpfull, I managed to get an appointment easily and the operation was successful.

Absolutely appalled at the service received at BHV!!

Unprofessional and incompetent relative to the extortionate prices you have to pay for the shocking service.

Very expensive but the care and expertise available is top notch.

I have brought my dog here several times over the years ranging from after and during hours visits under various circumstances. I honestly dont know what it is; each time I visit I have dealt with different veterinarians there is always a bad attitude from all of them. I dont expect to be treated like the queen, but when Im paying R900 just for a consult I expect consistent professionalism. Each time I have received poor service and most times inadequate treatment which had to be followed up by a different vet.

The take excellent care of my furbabies

Excellent customer care and very friendly stuff