Useless... They offer assistance as you walk in, you explain your requirement, in my case they send me to the technical counter, after a 15 mins wait to be assisted, you are asked a series of questions only to be told that they do not have the equipment or software to assist you... huge waste of ones time !!!

Wow... What a horrible service I Got. The lady didnt want to help us from the time we arrived you could see she wasnt interested. She then gave us form to fill after we waited a long time. After she told us that they dont take a phone that has a dent. I mean, I brought the phone for software problem and the phone is not even a year old. The small dents she talks about O had never even noticed them before. If im supposed to put my phone in a pouch why doesnt it come with it or if I was told to do that. This is really unfair. My phone still looks new and only removed the pouch because it was ruining my phones with those little scratches it was getting from the pouch itself. No more Samsung for me. I mean I still have 3 old Huawei mobile phones that never ever gave me problems and also took on contract. I dont know why that shop is there because wow. Its very very bad service.

We had an issue with an online purchase and instead of sending us to the service center they made us pay R500 to update the firmware on the phone and assured us the watch would work. It still didnt work and they gave us the runaround. They ignored my emails asking for assistance and didnt call back when they said they would. Absolutely shocking service. Clueless staff and made us spend R500 unnecessarily to update the phone.

Service was bad, the staff looked and acted nowhere near professional. The staff were leaning in front of the Samsung S21 series and I almost missed them. I asked about the Standard Bank credit card promotion and they knew absolutely nothing about it. They should have told me that it was only exclusive to online purchases or offer to find out for me. No wonder the store was empty on a Sunday afternoon, whereas the Istore just the corner was super busy and the staff very exceptional

Shop is located in a nice place though it’s starting to get a bit overpriced but still I do like the store and would still recommend this shop to everyone

Over priced. Found exact item at other store for one 3rd of the price.

Absolutely disappointing 😕.I bought a samsung A31 in December, and now in March it stopped working. When my husband dropped the phone off to be repaired he told the staff it was very important that we save the images on the phone, the staff advised they might be able to save it, not only did they not save the images but lied about what was wrong with the phone. When they called to say my phone was ready to collect they said the phone had disconnected from the software and when I collected it they said they replaced only the LCD, when I asked why they erased my phone if it was only the LCD my question was met with silence. After all the trauma I have endured from this incident I insisted the store give me a screen protector free of charge as its the least they can do after the poor service and taking my screen protector off. I asked to speak to the manager and what a pathetic experience that was, he didnt even greet me or talk to me directly, it actually took another customer telling him about customer satisfaction for him to agree to giving me a screen protector.As it stands I still dont know exactly what was wrong with the phone but I lost precious memories that can not be replaced and this was met with lies, no compassion and no explanation. I am very disappointed that I moved over to Samsung and would definitely change brands if given the option.Shocking service, poor management, no compassion and absolute liars.If I could give less than 1 star on this review, I would.***EDIT***The below reply to my review is just as useless as the store and its staff 👇👇

Excellent, I bought a Galaxy S21 ultra. The people there are so nice and helpful will defiantly have my family come and buy a Samsung device here

Only one sales person in attendance who did not even bother to look up from his phone when I looked at a number of phones on display and only when I approached him and spoke to him did acknowledge me. I will now buy my next phone at another store.

Fantastic service even though i was only browsing. It made want by directly at the store.

Dont buy Samsung. After sales service is lacking!!!

Perfectly layed out. Nice variety of products and helpful staff.

*Come on guys. Ive had great service here before, whats going on now?*Im actually quite upset by the service Ive been receiving regarding a phone repair. My phone was booked in a week ago on tuesday for the usb c audio port not working. This is really easy to diagnose, just plug in any headphones, but the phone wasnt even looked at till I phoned on Friday (the second time I phoned that week) and asked them to please check the phone. I was then told that the parts would be ordered and the following Tuesday (today) but got a call yesterday that because of the public holiday on this Friday, I wouldnt be able to get the phone till next week. I dont understand how the public holiday in 4 days prevented the parts from arriving today... Ive phoned a few times and have been told that I would be called back and nothing.I have actually asked for the phone back so I can take it to another authorised repair centre and was told that I couldnt do that either because the part had already been orderd.Im actually super upset that the turn around time on a repair for a phone is almost two weeks compared to the one day that SSS cellular near the Eastrand offered to do for me.Seriously guys, come on. Your service has been much better in the past when Ive been to you before. Whats going on?

Staff trying to force me to buy floor stock private.When I Asked whats the price I was quoted 2 time the real price and when I asked for a written quote I was again quoted cost of the Quote is R250.Shocked the staff working together in misleading customers and Samsung handling the bill.

Quoted on a TV, quote does not show how long its valid for, and it was not told to me the price quoted was a special price, day I decide to go in to purchase the product, I call in to ensure price is still valid, manager then told me it was a special and this specific day is the last day for the special, on my way to go pay, I decided to call again and make sure that there is stock available, im told by the manager that it is sold out.....and I cannot come in to pay for it until a TV is sourced for me. I still want this TV. But Samsung eastgate dont seem to want to help.

Excellent service 👍

How to change my old sumsung phone to a new one?Is it possible.

The worst service ever! This branch is run like a spaza shop. No help on aircons. Staff know nothing about aircons and then solicit undeflr table deals!

I have received a message to collect the phone that I have won at the post office but I need to know bat which post office must I collect

Nothing but disappointment from this branch.I went there about 3 times with a phone to ask if they would fit a screen I bought elsewhere and the lady I spoke to told me that they do do that and that I would be charged R650 labour, which was cool. I then got everything ready and the day I took the phone there with money in hand, I get there and am told that they dont do such. After ordering the screen overseas and confirming with them THREE times.Also, Repent and believe in Christ as your saviour.

Perfect environment the people are knowledgeable here.

Could not assist me with my problem.

Did not find what I was looking for 13 kg washing machine

Went to this useless store 2 weeks ago to arrange and paid for my phone to get fixed, the uninterested staff told me they had no stock and Ill have to wait a week. Now 2 weeks later I still have no feedback or when my phone will be repaired.

Pathetic service. Trying to return a device is beyond painful. Never ever order online from Samsung Electronics. Their call centre is incompetent.

Your no care attitude is pathetic! not a care in the word.

Excellent service 5*

Poor Product knowledge and cant get hold of anyone phone numbers on website doesnt even ring (black Friday staff or Temps I dont know)cant even track your delivery guySurely for such a great Brand you can do Better

Not sure what the purpose of this store is, unhelpful staff and no stock.

To whom it may concernVery bad service and no communication or feedback received by the Samsung staff at your Eastgate storeWe contacted Samsung and Telkom (contract) where to take a phone with a speaker problem. We were adviced to take it to Samsung Eastgate, where technicians are on site and the phone will be fixed on the same day.When we took the phone on Thursday, 2 January, the lady at Customer service was not really interested in assisting and immediately said we should come back on Monday the 6th of January, as the technician was on lunch. She had no intention to provide a service. After insisting that we will shop and come back later that day on the 2nd to give the technician time to look at the phone and replace the speaker.The same lady was supposed to phone us, which she did not do as promised. When returning to your store later the afternoon we were informed that you do not keep parts instore. And that the part will arrive on Monday, 6 January. We were also informed that the technician cant give the phone back as it is in pieces. The part can only be ordered if the phone is taken apart and in pieces.When phoning on the 6th, no one knows the status of the repair. They will return the call, needless to say, we received no call back.Is this a service you are proud off?Why advice customers to go to your Eastgate Store, if the problem cant be sorted out on the same day as you do not keep stock of parts and something as stupid as a speaker?Once again, no feedback received from your Eastgate StoreWe had to phone again today, apparently they will call back tomorrow. Still no parts in store.The service of Samsung as an entity and the Eastgate Store is pathetic.Raising this issue with Samsung just to get a respond to send an email - 3 hours later no reply.How can it take 24 - 48 hours for the case to be assigned to someone. I doesnt help you phone me to say you received the query. I would like to receive a solution for the problemYour turnaround time and staff is a jokePlease phone me with a solution to resolve the problemOnce again we have to deal with incompetent Samsung StaffStill no solution to the problem, no confirmation if the part in question is in stock. Service staff that dont have a solution to the problem. Service staff that cant perform their job. Service staff that are to lazy to think out of the box. From the bottom of your staff to Supervisor position. No turnaround time provided, depending on the Eastgate Store, which do not answer the phone or call the customers backAfter 14 days, eventually the phone was fixed, no job number received by die Samsung Store, no service received by the case manager in charge of the case - Nonelahla Nqaqu. No supervisor in sitePlease advice what Samsung will do to fix these problems in their system.

What a worst store to be still kept at east gate mall , I took my s6 edge phone last year December 2018 for water damage and new battery upgrade. They charged me r4300.00 for repairs and till today my phone has been there for over 5 months with the same feedback saying they are waiting for one part . I am starting to believe they have misplaced the phone and buying time . I dont even want to start with describing the staff , Incompetent with a nature of undermining people , I dont know if its a retail thing or they are selective in measuring clients with visual observation on what amount of respect should they give. If I were to take back the day I took my phone there I would , I dont know why the store is still open rather make more space for another sneaker store.Pathetic.

Have the latest ranges

Clearly bad ratings and bad service is how this branch is run. I came in asking for assistance on my tablet and its clearly was a huge effort. Never again!!

Can u guys tell me why do samsung j1mini phone batarys die so fast.

The staff are not helpful and dudnt even try to assist me. I love Samsung but this store is being let down by the people that work there.

Ummm.....your branch phones mailbox is full. Maybe the staff should try answering the phone so potential customers can buy from you. Its the most basic principle in business.

I only dealt with the manager and he was extremely helpful and accommodating. As for the general staff, I got the impression that they were attendees, just there for the pay cheque.

This place is pathetic!! my phone has been here for a month ONLY sent in for the screen to be replaced, now the motherboard is damaged, my phone has failed quality checks, and they cant give me any answers on how this happened, the staff is poorly educated and they are rude as hell!! this place is in need of proper management URGENTLY !!

Wouldnt assist us in finding a hardware solution. Store assistant was more persistent in closing his store and reminding us that its closing in 15 minutes.

Poor sales Team. Not clued about about Mobile phone accessories. The lady I spoke not very eager to help.

Terrible... I have been trying to get hold of them a couple of times. No one answers the phone and their mailbox is full. Pathetic.

Samsung eastgate mall is the worst, do you guys hire the most imature idiots that are drop outs? They make rude comments about my breasts as they have never seen a woman. Dont ever go there as they harass woman. Disgusted

I have never come across such inept, inconsiderate, and unhelpful staff before. Its truly unbelievable.

Excellent service

They replaced my broken screen same day

Expensive

Great staff.

My experience of my Samsung device has been ruined after visiting the Samsung store, the prices were high and the product given to me did not meet my expectations for the high price.

Nobody knows how a phone works there ! Useless

This store definitely needs friendlier staff!!!!!!!!!no answers the phone!!!!its crazy!!!how busy are these people

The service is appalling.To many staff that knows to little.Also phoned to get info on a 65 Nu7100 which they could not help me on.Asked for manager, Hendry, ti call me back, which he did not.

Poor service, no knowledge of products or warranties, major inconvenience caused to clients.

Store is no longer there..... its gone!

Pathetic service.

Pathetic, I was travelling and forgot my charger, popped in and night and asked for a s8 charger and they gave me the wrong charger despite me asking twice for the s8 one and I was stranded with a wrong charger and a dead cell phone for the night

I got the help I needed

Never available on the phone!

Terrible service

Awesome

Amazing