Super impressed with Garmin SA. My watch face was badly cracked and out of warranty. Couriered the watch to them on Tuesday, they received it on Friday and early Monday morning I received a quote. Super efficient discussions on the phone and confirmation of proof of payment was sent immediately. They basically replaced my device for a fraction of the price. Keep up the good work Garmin SA!

What awesome service! Had an issue with my Forerunner 45. Friendly staff assisted me. Couriered the watch to Garmin. 2 Days later and a brand new replacement was delivered! Service like this needs to be complimented. Well done Garmin SA.

Great service! Firstly the technician who initially tried helping me sort out my issue. Then the technician who tested the watch promptly and found it to be irreparable, and then the sales staff who helped me in replacing my watch with the newer model at a very decent price. Thanks Garmin!

I Brought my Watch for gps signal problem n i was told i wont pay anything but i was emailed to pay R2500

What a breeze!Handed in my watch for repairs with their friendly technician, got feedback that same afternoon and have my watch in hand 2 days later.Their customer service is impeccable. Absolutely recommended.

Fantastic Stuff and Outstanding Service! Had a problem with the heart monitor on my Fenix 6 Sapphire. Booked it on a Monday and received a replacement on Thursday. Loved the place as well! I felt like a kid in a Candy store with all those devices on display. Made me feel as if I was in a istore as well! Garmin for Life! 💪😍

Great Service!Received a new machine a day after I was informed it needs to be replaced. Wasnt expecting it to even arrive.

Received excellent service from very friendly and helpful personnel. Booked my device in to assess the reason for the screen that wouldnt turn on. Received the assessment result and a quote the same afternoon. The device could not be fixed and I received a free replacement from Garmin. The new device was delivered to my door in less than 24 hours after booking in the original device.Would recommend to anyone looking to buy a new device, device accessories, or for device maintenance to visit this store.

Staff is friendly and well trained. They live the brand and wear it proudly.Their knowledge about the Garmin products is clearly visible in the way they answer questions.They love the brand and serves the client will passion.The shop is well laid out and all the products are on open displays. You can touch and fiddle with it.And best of all, they offer support along with the sales.

Absolutely shocking service, handed my device in to see if it could get repaired. Received an email stating that a replacement unit would be dispatched to me within 24 to 72 hours. 2 weeks later, still no unit, phoned to find out where it was, was told they were still waiting for stock. No communication happened to say that there was a delay with stocking, was advised to rather upgrade to the next model and pay the difference. If I had wanted the next model, I would have bought it in the first place.

Service centre phone etiquette is horrendous. The guy Interupted me at every question. No help in what should be done about repairing my watch other than “Just go to Sportsmanswarehouse and they will sort you out” before hanging up

Great place to visit , makes no difference if you buy a Garmin here or at another shop no change in prices still expensive.Why do still have to update mapping? If the device is still in the box according to the sales people Yes its all fine , when actually its not cost another R200 for an update . Not playing the game Garmin.

Very friendly staff.Very good service.Well done guys.

Excellent service. We handed in my Garmin Instinct at 16h00 on Wednesday, they tested it and informed us it will be replaced by Friday afternoon, and Tuesday morning a brand new watch arrived at our doorstep. No hassles and no fuss. Thank you for the excellent customer service.

I went to the Garmin office/shop in Rosebank today and found nothing. Where is this store? drove all the way there to find nothing, it is not even on the Malls info board.

Great service, took my device to get fixed. Received a replacement device within 7 days. Thank you.

The 2 guys behind the counter are very knowledgable and friendly!

I am really thrilled with the assistance I received from Tshepiso and Garmin SA - I had an issue with my watch on the 31st of December and even at a time when most companies arent operating I received such swift service - well done and thank you!

Excellent service and top showroom

Aftersales service rubbish, Turnaround time on warranties is rubbish, Will be switching over to other brand

Fantastic customer service at the Rosebank walk-in centre. Garmins after sales service is an unbeatable example!

Always helpful and friendly. Show room should be better and bigger

Absolutely love their after service and the brand! I bought a venu garmin late in Nov 2020, in December 2020 , a few weeks of having the unit, I noticed some scratches and a faulty pixel, rather dissapointed as I hardly used the device ( only running , yoga and swimming) and had not fallen or done any rough sports etc, I returned the device to Garmin SA for inspection and they replaced the unit within warrenty the very next day ! New device was delivered to my home - no hassles. I want to thank Ibraheem & Khumbulani for their proffesional service that they provided me with.Super happy with my choice in the Gramin brand.Tamara

The Office hours states 8am - 4:30pm, yet when you try to call them within these office hours in the morning it automatically goes to their after hours voice mail.

Excellent service!! Quick and efficient. i will remain loyal to Garmin, as their aftersales is really good.

Useless. You cant contact for advice.Garmin need to find a better option in South Africa. No one answers their phone.

Efficient service, the technicians are just great. They definitely know their products

Staff very friendly, knowledgeable and helpful, only drawback is no parking readily available nearby

Dropped off a faulty Garmin Vivoactive 4 which wasnt connecting to Bluetooth anymore on Monday and received a replacement delivered to me on Friday. Only criticism I have is the time taken to respond to emails is long but otherwise great after sales support.

I handed in my Forerunner 645 for repairs with a faulty display pix lines on a Friday afternoon. On Tuesday the following week I was couriered a new replacement watch. The service was beyond my expectations.

Absolutely outstanding service

Wow Garmin is the best. My watch had a faulty screen and though it was 2 years 6 months they gave me a new watch under 24hrs and the beautiful part is that they deliver to you. Thank you Garmin SA for such an awesome service. I am surely gonna buy Garmin 245 in 2 months.

Received GREAT customer service. Thanks to the team, Angie, Kenneth, Jacques and Dalton.You rock ❤️

Friendly and professional staff. Great experience.

Amazing service. Got my watch from the Multiply on line shop in July last year. In early December the strap broke so I had to wait until they reopened this year to send it back. Contacted th Multiply online store, they arranged a courier to collect it on Thursday and I had a new device on Monday. Great service from both Multiply and Garmin. I am impressed.

Garmin are by far the best!My device had a waterproof malfunction and I took it to the walk-in center. The service I received was spectacular and my device was replaced, despite it being out of warranty.Absolutely happy with Garmin 😁😊👌

When you buy a garmin product, you can be sure to experience some of the best after sale service around.

#friendly #helpfull #coffeemachine

Garmin HR monitor got water damage. Even though the warranty had expired 2 months before it was replaced without question. New on delivered to my house within 24 hours. Amazing service. Garmin highly recommended.

Very efficient and helpful place. Lovely customer care.

I am thoroughly impressed with the service I received from Garmin -- the screen on my vivomove HR started fading/disappearing, so I took it in to be fixed. They completely replaced the device no questions asked (even though I had bought it through a third party website) and couriered it to me 24hrs later.

I had an issue with the watch face that seemed like water damage. I took my Garmin to the repair shop in Rosebank and received a brand new watch the next day delivered to my door - no questions asked! This is also not the 1st time a sent in a repair to a Garmin watch. I am super happy with Garmins service - it is absolutely superb service!!Ill remain a Garmin fan due to their after-sales service.

Great service from Siya in the technical team. .. Went above and beyond his duties to assist with repairs to an old Garmin watch. Thank you sir!

Amazing service

A customer experience that many companies can learn from! Very refreshing and completely blew me away in terms of response time and outcome!Well worth the effort to go past here rather than the outlets!There are many good competitor products out there but this type of customer service has certainly won my loyalty!Well done Garmin and thank you!

Simply the best service Ive experienced in some time. Well done.

You great your own programme on this watches and tells you your progress on fitness.

Promptly repaired my devices

I purchased a Garmin Fenix 5X last year in March 2019. The watch developed a heart rate sensor issue, not picking up the correct heart rate. My driver dropped off the watch with Garmin in Rosebank on Tuesday the 17th of March 2020. The watch was tested and replaced under warranty. Garmin SA even delivered the watch to my work premises - I received a brand new watch on the 20th March 2020. Best support and service ever from an SA company. GARMIN ROCKS!!! Best brand ever! I will never purchase another brand of fitness devices ever! Well done GARMIN!! #garminsarocks

Had problems with my Garmin watch, and the service related to that was awesome!

AWESOME service!

I booked in a Vivosmart for a replacement band. I was told it would be delivered to my home repaired the next day. It was not delivered even a day after that expectation. After they were paid, their communications dried up. I have now heard this simple repair took a week in two other instances. Beware.

I am glad other people received great assistance, I didnt. Technical support, useless. Youd expect Garmin Southern Africa to assist you with your Garmin item from a reputable retailer - yet nothing. Wont be recommending this to anyone.

Great service as you expect from Garmin, friendly staff.

The after sales service on repairing a broken watch band was fantastic!If you think on buying Chinese cheapies, think again. I will rather pay a premium for such superior after sales service.

Great friendly service

Wow! Super service!Took my watch in on Wednesday and got a service exchange on Friday. These guys need to run all Government service centers...

Great products, great service

Pathetic effort of unhelpful staff. Unprofessional. Went for another gps after being loyal to their product for years

Went to exchange unit and purchase additional items but did not expect such a long wait so had to leave for another appointment before being serviced, however, everything seems good and professional, just a busy service/repair centre.

High end office and showroom where you can get some expert help and look at most of Garmins amazing range of products, get items serviced or repaired or buy new items and or accessories

Very knowledgeable and good service by staff

Great service at Garmin Southern Africa! I had a Garmin Edge 500 which came off my mount and the screen cracked. I took it in, and they offered me a great discount on a new Garmin Edge 520 bundle. I paid less for the newer model than I originally had for the older one.

Phoned for a quote to replace a Forerunner 235 screen that is lifting. Was told they wont give me a quote unless they have the unit inspected. When I asked for nothing more than a ballpark or a range I was adamantly told that info wont be given out. Really?

Wow ! Great service. Fast and professional.

Great customer service face to face. Now train the call centre agents to be equally patient and polite.

The service today was exceptional and what I liked about it it wasnt in a crowded shopping centre. Well done Rosebank

Staff is very helpful and its nice to have a walk-in centre to drop things off. The repair and delivery was quick The service centre also has a shop for Garmin accessories and a bargain bin for old watches

Brilliant service- thank you guys -

Just an update, they contacted me and we came to an agreement that is fare and I can honestly say they didnt disappoint, thank you for the service I will continue to buy your brand.Kind RegardsPetraHi GuysI’m really disappointed in your product vivosmart 3!I both this in the first week of May 2019 and it is now 4 months later Aug 2019I love everything about it but tech side but the strap just broke yesterday!When I looked closer I can see it is a design flaw cause the plastic that keeps it in place is so thin, the other side is also starting to tear.I contact your support center to find out where I can buy a new strap, I was informed that the whole unit will be replace cause it is still under warranty.And when I inquired what will happen if the straps break again after a couple of months, I was informed I have to buy a whole new unite cause the vivosmart 3 doesn’t come with replacable straps!!!!I WAS SHOCKED!I both a brand name cause I trusted that Garmin will provide me with a product that will last.Your brand stands for a sporting product and sporting activities that is supposed to withstand rugged activities, not break under everyday wear and tear!I’m and admin person I don’t even climb walls and mountains, I just wanted to count my steps!I wanted to know if I can give the watch back and buy another that I can replace the straps, and your support guy just told me I must go and ask the people I both it from: TakeaLot.In all honesty, you guys are the maker of the product and when I come to you with a problem about your product I get sent back to the vendor.The vendor is going to tell me it’s under warranty they will only replace it and send it to you. BUT I DON”T WANT something that is just going to break again.I’m really really disappointed in your product and service.I want it replaced by a product that if something on it breaks even if it is only everyday wear and tare I want to be able to replace the part not the whole thing. AFTER 4 MONTH!Come on guys, the brand Garmen must at least have more integrity then that?RegardsPetra

Friendly staff and a lot of tech on display, however the technical dept does not seem to try and fix faulty products, rather a quick check, then the unrepairable report and a quote attached for a complete replacement

Great serviceFree coffee and teaQuick waiting linesGood stuff

Excellent service. Im actually quite surprised by the negative reviews. I purchased a Garmin Dash Cam online/ overseas. When it stopped functioning, I took it to them. They gladly took it in and then the next day couriered a new replacement unit including accessories to me. So now I have an extra memory card, charger, mount, and USB cable! Thank you, Garmin South Africa!

Great service!!! Thank you Garmin SA for sorting out my watch!

Not great customer service. they are only open on a weekday and they were ot really willing to help

The customer service is great and the response time is good. The downside is that they dont seem to test the watches for functionality before dispatching to customers. I was given two faulty replacement devices after booking in a watch with a battery problem. I was given a watch with the same problem, then another one with a back-light problem.

Excellent customer service!!I brought a watch from sportsman warehouse and it became faulty still under its warranty,it was sent to garmin to be assessed and I was surprised when I was contacted within less than a week to come collect my watch from sportsman warehouse and again to my surprise you guys had replaced it with a new one!!thank you very much garmin I appreciate it and the awesome customer service!

Friendly sraff, great service and facilities, but might be tricky to find the office without Google maps

Excellent service from the team and was in and out in 30min which is great.

Not bad

Received excellent service from Garmin. My 3-month old vivoactive had pixel issues - I took it in to Garmins offices in Rosebank and 36 hours later, a brand new watch was delivered to my office. Thank you, Garmin, for excellent customer service.

Pros:- Can buy and view Garmin devices and accessories here.- Can (try to) have your Garmin products repaired here, usually for a fee.- Couriered my unrepairable Garmin unit back to me, which was convenient.Cons:- Ridiculously overpriced - they are more expensive than several local retailers. Was personally offered a special price at a reduced rate for a car GPS, but it was more expensive than just walking into another retailer and buying it outright. They dont seem to know what is going on outside their offices.- They couldnt repair my gps - all I needed was the right new cable really.- Sales staff I dealt with werent entirely competent, or hard of hearing with a non-existent attention span.- Sales staff I dealt with were reluctant to assist in answering questions about the Fenix 5 range. They didnt seem to know anything outside of the booklet they have and even rehearsing that appeared to be a challenge.- Unclear where to park to visit the building where Garmin is - either way, you pay for parking and you have to cross a dangerous road.- For a place that sells fitness accessories, you cant visit them if you arrived on your fancy bicycle. Ironic right?Would I or have I gone back after my first experience? Of course not, I find it more convenient and efficient purchasing and repairing my garmin products overseas. Go figure.

Very good experience. They make you feel upper class. Its a bit hard to navigate to their office, but worth the struggle. Will return again

Poor service, and waited such a long time. No support.... shame on you Garmin.

Perhaps a once off but i had a very different experience on my visit compared to the comments below (or they are just not used to people returning a watch....). Seemed totally disorganised, long queue, trolleys full of open returned items so at least 30 min for a hello, and then only to be redirected to the back office. Still waiting on a month for a reference number or receipt confirmation, that i was told to expect 10 min after my visit. Worst is having to try get hold of someone via their call centre first to pick a line that does not disconnect after 5min then if its answered, pray that you dont get disconnected 5 minutes later while still waiting for a pick up... (any time of day or day of the week). Definitely not what i expected from my first experience dealing with Garmin. At risk of going through a process like this again, ive decided to avoid for a while longer...

Friendly staff will resolve all Garmin repair and parts issues

People are very helpful. Soon a sales area in the Garmin Headoffice 2018 January. Nothing to much trouble Thanks

Friendly staff. Easy entry system.

A bit slow on getting back to you via email when you enquire about your garmin being serviced. The collection etc was very professionally done and happy with tbe outcome.

Tested Garmins after sales service twice this year and am totally chuffed. Garmin for life.

Excellent service

Decent customer service just be careful they dont misplace your device like what happened to me

Support for Garmin aviation watches is useless in SA and very very expensive. Not buying a Garmin watch again and seems I am not alone having talked to other people who have to deal with after sales service

Friendly helpful service. Substituted my Fenix with a replacement after a chip in the screen.

Service I expect was good.

Good service but still had problem with old garmin. So much for updating as they got stolen two days after and leaving for Kzn

Excellent service ! Needed a small part of my Garmin watch to be fixed, was done in 3 minutes 👍🏽

Great service and friendly staff.

Replaced my watch with no hassle

Great telephone service and package delivery faster than promised. Excellent!