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ZA Support - Apple Upgrade, Repair, Support Specialist
BY APPOINTMENT ONLY, 22 North Rd, Dunkeld West, Johannesburg, 2146, South Africa
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An
Review №1

The help from ZA support was amazing. They were so accommodating for my needs and were quick with all responses and repairs. Within 24hrs I had my laptop back and throughout the whole process they kept me updated with how the repairs were going! All staff members were so helpful and nice and made me feel very comfortable leaving my laptop with them. 10/10 would recommend.

Lo
Review №2

ZA Support were absolutely amazing. The service was excellent and the repairs were done in record time - Everything ran extremely smoothly from booking my apple in to drop off and then pick up with updates too. Extremely friendly, helpful and responsive. I would highly recommend ZA Support and will definitely be using their services in the future. Great service with a smile too. Thank you.

ch
Review №3

Amazing professional service, best communication, thorough and fast turn around time. Honestly could not have asked for a better team to sort out my MAC. They knew exactly what to look for and how to fix the problem fast. Thank you for such spectacular service!!!!

Vi
Review №4

Very grateful for the service I received form ZA Support! Super fast, friendly and efficient.

Mi
Review №5

The best in the area, in the business , quality service. At reasonable prices

Ho
Review №6

I am most pleased with the level of service I received from this organisation, especially from Elise and Courtney.They were always professional in their dealings with me and their knowledge in this space is unexampled.I strongly recommend this company to anyone seeking to upgrade their Apple products, as service excellence is what this business is all about. 10/10

Zj
Review №7

Getting brilliant service at competitive rates is something rarely seen. ZA Support has exceeded all my expectations, they are professional, they are super fast and efficient. They have done an excellent job in upgrading my Macbook Air SSD, within a couple of hours it was ready for collection. Would definitely recommend them to anyone looking to service their Mac.

Bj
Review №8

The team at ZA Support operates in a highly professional manner and kept me updated every step of the way. Dealing with the ZA Support team was an absolute pleasure.

Be
Review №9

ZA Support swiftly assisted me with an appointment to diagnose the issues with Mac. They then presented my options and the costs thereof. They were also able to assist me in answering any queries. The communication at every step is excellent, and the hand over works very smoothly. Appreciate that customer care. 10/10 would recommend.

Ha
Review №10

Great service, prompt response and quick repair. I had a cracked screen for my Macbook Pro and had to get the screen replaced, ZA Support fixed it within 2 days. I highly recommend their service.

Pu
Review №11

Amazing customer service from Elise and Courtney. Amazing quality. Breaking a mac screen is a traumatic experience and ZA support make it an extremely efficient and pleasant process- updating you at every point. Extremely happy client!

TJ
Review №12

Fast, efficient and friendly! We had our water damaged Mac back in 2 business days. The MacBook was collected and delivered back to us which was super helpful! Would recommend 100 times over

Ta
Review №13

Courtney and Ellis were super friendly and professional. The whole experience of getting my machine repaired was a smooth experience. Thank you Team.

Bu
Review №14

Really good experience with ZA Support. Problem with the Mac was sorted without any issues. The guys are very friendly, professional and knows their stuff. Will be recommending them to anyone that asks.Thanks guys! Much appreciated.

Oz
Review №15

What a refreshing experience. My macbook had been acting up and I found you guys. The team made such a great effort with accommodating me over the weekend, constant updates and genuine advise on my repairs. Loved the fact that they were so transparent on options and didn’t force the more expensive option on to me. Keep up the great work guys and I would highly recommend the team!

Su
Review №16

Simply brilliant experience. From the communication all the way through to the actual repair, I always felt informed and reassured. The overall experience smooth and quick. Dont think Ill be going anywhere else from now on for my Mac needs.

An
Review №17

My iMac needed an upgrade, ZA Support is not just professional, but very quick to respond and assist with pricing as well as a variety of options. Had a direct call from the technical staff, that provided immediate answers to any questions I had. My Mac was booked in, and I could fetch it within 2-3 days (mine was over a weekend). Everything is working beyond expectations. Pricing is really good and affordable, with quality products. An overall excellent experience, and will gladly recommend them to ANY Mac user in need of assistance / upgrades etc, your machine will be in great hands!

Kh
Review №18

The team was fantastic! I brought in my laptop with liquid damage and a day later I knew the diagnostics. They were great at giving me updates throughout the day. I will continue bringing my Apple repairs to them!

Yo
Review №19

My relic of a Mac had become unbearably slow and was due for an upgrade. Upon Googling who can do a Mac upgrade outside of an istore (they no longer work on relics...) , ZA Support was the first one to come up! I tell you from making that random inquiry on their website contact form to confirming booking my mac in, was all of just a few hours. The efficiency was incredible and the upgrade was done with no missing files on my previous system - it was as if I got my old mac back, just a faster and better version!! I got updates on the process eveey step of the way...Incredibly relieved to have found ZA Support so quickly - definitely my new go-to place! Thanks a lot!

Ni
Review №20

ZA Support has offered me one of the most personal yet professional service I’ve ever experienced. They went above and beyond to provide me with the most fitting service and accommodated for my continuously changing schedule. Not only was the process extremely quick but they ensured that the delivery to and from the company occurred as fast as possible.Extremely satisfied with my service and would highly recommend to anyone who is looking to fix/ service/ upgrade their MacBooks.

Al
Review №21

Very knowledgable, quick turnaround, we were kept in the loop all the way and professional. Will definately use them as our goto support guys.

Si
Review №22

Very happy with prompt response and speed to resolve my mac. Also the engineer kept me posted on the progress almost realtime. Big Kudos to this team.

Se
Review №23

Great experience, kept me up to date on progress throughout the process. Very happy!

Ju
Review №24

When I was looking at a service provider to fix my Macbook Pro 2012, I looked at several companies and settled on ZA Support purely due to the Google Reviews.I am happy so say that Elise and Courtney lived up to their reputation, and it is an honor to contribute to the raving reviews.The efficient manner they dealt with everything from the admin side of things to the level of communication from their side is unmatched.My 2012 laptop is running like a new model after a highly technical mother board part replacement was done.I can highly recommend ZA Support.Thank you once again Elise and Courtney.Juan

Gu
Review №25

Excellent service throughout the process. Successful repair completed in 2 days. Highly recommend.

Ve
Review №26

Great service and attention by the ZA Support team. Apple specialists - and they pay attention to the detail and don’t give up until the problem is solved.Well done guys!!👏👍

Br
Review №27

Thanks guys for a great job getting the MacBook back to life. Highly recommended.

BM
Review №28

Great service from ZA support, although their prices are a bit steep. Next time I will probably shop longer for better prices, but of you want your job done quickly and price is not a limit - then I highly recommend.

An
Review №29

Dealing with ZA Support was one of the best experiences I ever had with a company! From the moment I requested a quote, I was kept in the loop all the time! They are extremely professional and their communication is really unbelievable!! Thank you for the superb service! Much appreciated!

Ch
Review №30

If you are an Apple fan, living in South Africa and need fast, friendly professional and highly effective service with lighting fast turn around times to fix your Mac, there is but only one place to go: ZA support

Ni
Review №31

The ZA Support teams customer service is amazing. I got a quote in under 10 minutes, communication was clear and fast at all times, and my Mac was booked in for a new battery in no time at all. All aspects of the drop-off and collection was handled efficiently too. My battery was replaced in about 4 hours. I wish more businesses could take customer support as seriously as these guys. If you need a Mac repair done, youd be silly to go anywhere else.

Wa
Review №32

I’ve had several interactions with the ZA Support team so far. The most important was to upgrade my ageing iMac’s hard drive to a 1T solid state hard drive. I was immediately taken by the responsiveness and professionalism.From laying out the options that were available to me, to helping me assess the most practical and cost saving solutions, the team helped me to understand (in layman’s terms) what the key issues to consider would be. As a result, I felt extremely safe and comfortable with my decision, particularly because of my cost consciousness in the last 12 months.I have already recommended ZA Support to some of my friends and would confidently do so to anyone else.

Ch
Review №33

To notch, world class service. They did exactly what they said they would do on time. Highly recommended!

Sa
Review №34

Very helpful, kept me updated all the time, efficient service.Clear communication

Fe
Review №35

Pristine communication, all promises kept, everyone kind. Absolute pleasure to work with. Thank you.

Hi
Review №36

ZA Support we’re a pleasure to deal with!! Speedy response to my issues-my Mac is as good as new!! I highly recommend them!!

Ra
Review №37

Great job guys ! Fixed my water damaged macbook pro 13 in no time . Much appreciated !

Ka
Review №38

The guys at ZA Support assisted me greatly in increasing space on my home system and most importantly the data recovery which really saved me from being stuck in rock and hard place. Transition was swift and precise. Constant updates kept me in the loop regarding the progress of the transition and recovery process. Courtney & Elise, thank you for the great service! Definitely would recommend contacting them for any of your Mac needs! Thank you ZA support for your personal attention and amazing, caring engagement.

St
Review №39

I was very happy with the work done by ZA Service on my Mac. Efficient, quick and secure. (And they even did a follow up call like my doctor). I recommend them!

Ju
Review №40

Offers an outstanding service. Quick and pragmatic in solving issues and suggesting upgrades. He knows the ways to breathe new life into a Mac. After 1 day of service my MacBook Pro is like a new one.

As
Review №41

Great service from Elise and Courtney. The turn around time was amazing as my unit was sorted out in less than 24 hours.You will not go wrong by using them for any Apple support

Th
Review №42

To ZA support team especially Elise and Courtney thank you so much for all the work you have done on my Macbook. these guys keep you up to date with the progress of the work they doing on your computer, it felt as if we were in the same room all this time, they value their customers. I must be honest that at first i didnt feel comfortable leaving the computer with them but all that changed when i met Courtney. Big up guys and wishing you all the best.

Fr
Review №43

I sent in my MacBook Pro to be repaired and after keeping it for over a month they could not fix the problem or provide a reason with what was wrong with my machine.

Li
Review №44

Very pleasant experience from a helpful team. Communication was great!

Sh
Review №45

ZA support provides attentive, friendly and efficient service. It’s a great rejuvenation for tired Macs.

Hi
Review №46

The team were very communicative and transparent about the repair process from check in to collection. One is informed of the actual issues and the costs of repairs before any decision is made. Would recommend them for any repair services.

Ro
Review №47

Courtney and Elise were amazing. They kept me updated throughout the process. They made an otherwise stressful situation much better to manage by how attentive and responsive they were. The turnaround time was the best I’ve ever experienced. I’m definitely a customer for life now!

St
Review №48

Thank you Elise and Courtney! ZA Support breathed new life into my iMac, and the machine handles like a dream. Great service across the board, and they kept me updated throughout the process - from diagnostics up to additional hardware added. I would definitely recommend them for anything Mac related.

Ge
Review №49

Really quick response and fixed my Mac without too much hassleUse them!

Mi
Review №50

Excellent professional advice and service, giving new life to a tired iMac.

Pi
Review №51

It is seldom these days to receive such good service provided by Courtney and Elise. They tick all the boxes for excellence in customer service and workmanship. I will definately make use of their services again in future. Well done.

Ta
Review №52

ZA Support were amazing to deal with. They kept me updated the entire way as to the progress of my computer. They sorted me out within 2 days. Excellent turn around time and the cost was so much less than other quotes that I had received. They have also followed up with me constantly to se. if everything is ok. I will definitely be using them again

Ga
Review №53

I had my MacBook’s keyboard replaced by ZA Support and discovered why Courtney and Elise get 5 star ratings. Excellent customer service and professionalism with an impressive turnaround time. Well done guys keep it up!!

Ma
Review №54

Great service and responsiveness - highly recommended! Definitely my go-to for my company’s Mac needs!

Fr
Review №55

Excellent interaction with very helpful support during the entire process. I was kept informed at all times of the progress and useful advise was given when enquiring about memory upgrade on my Mac. They know what they are doing. Will definitely use them again. Thank you.

Ca
Review №56

Very quick turnaround and very responsive. Laptop works like a bomb now.

Ca
Review №57

Great communication and very responsive.Can recommend to anyone!Carl

Le
Review №58

If you are a Mac user and fan, this company may start with Z, but I suggest you file them under A, a for Apple and Amazing.In time of trouble, Courtney, Elize and the team could not offer more reassurance and comforting advice.When upgrades and repairs are needed their assessment of your needs and offered solutions are well thought out and sensibly presented.And as for service, and fixing skills, they must be your go to place.Their system of keeping you in the loop is extraordinary efficientI cannot recommend them highly enough.

Me
Review №59

I was super impressed with the service and the efficient way that Elise dealt with my request. Thank you ZA support for your personal attention and amazing, caring engagement. I will definitely be back for all my Mac needs.

Th
Review №60

Having chosen to repair my 2010 Imac desktop through ZA Support Apple Specialist I received good customer service, helpful and efficient on how they worked on my machine. I am impressed by the turnaround time, their service is reliable, completed on time. Thank you.

Ja
Review №61

ZA Support was recommended by a friend. They were super efficient and helpful. Set up a WhatsApp group to communicate easily and got my sons laptop fixed quickly. Very efficient service. Highly recommend.

Na
Review №62

From quotation, to booking my machine in, to progress updates to turnaround time and follow up, the service from ZA Support was fantastic. They walk their talk. I will use them again and have already recommended them to friends and colleagues.

Ma
Review №63

I received excellent service with updates throughout the process

An
Review №64

Great team who cant do enough. Replaced my Apple battery within 24hrs Conveniently located and great service from start to finish..

Ja
Review №65

My appreciation for ZA supports transcends simply having a service that fixed my devices. Courtney Bentley is very user friendly. He is so responsive and is so knowledgeable about the brand, and whenever I have engaged him for help or support, he has gone above and beyond to assist. He communicates effectively and keeps you in the loop. He is also a friendly and personable individual, and helps calm you when you feeling frazzled and stressed about your problem! Highly recommended. Have never been let down or disappointed by Courtney. He has a strong work ethic and is very effective in the support he offers

JG
Review №66

The ZAS team is fantastic! Very responsive, very helpful and the customer service is phenomenal. The upgrade to my machine is amazing and it is working wonderfully.Very happy and will certainly continue to use your team for any other help I need with my mac!

Br
Review №67

I have been using ZA Support for over 12 years for all of my Apple requirements. In the world of tech supply and support providers that says a lot!I have always had excellent service, brilliant responsiveness, and extremely sound advice from the ZA team.Keep up the great work guys! 👌🏻🍏

As
Review №68

I was really blown away by these guys. They were so accommodating, communicative and fast. It’s an absolute treat to find people who not only are so well equipped and knowledgeable on Mac Software but insanely efficient and professional too. I feel so relieved that I have found people like this and look so forward to needing their help and services too! I dealt mainly with Courtney and was just beyond awesome!

Kh
Review №69

I was updated every step of the way. I knew who to contact for feedback. When I did ask for feedback the response was always very quick.The process of handing over my machine and collecting it was very efficient.

Ch
Review №70

Fantastic service from the ZA Support team (Courtney & Elise). Extremely quick turnaround time and regular updates on progress are what I valued most. All data was successfully retrieved from my 2012 iMacs corrupt hard drive (Apple/iStore itself just said it is too old for them to work on). I am most grateful that ZA Support saved my 15+ years of family photo memories.

Ge
Review №71

Efficient and effective. Very responsive. Unrivaled feedback. Highly recommended

Ma
Review №72

It was a pleasant experience to deal with such a professional company. Thank you for your swift response, your regular communication and for always keeping the client posted on the progress. My wife thought she had lost everything on her hard drive after a power surge, but ZA Support managed to retrieve all of it, despite their forecast of an 80% retrieval. I will recommend your company to all Apple users.

St
Review №73

Really absolutely fantastic service! Numerous follow ups and clear explanations of the technical detail. Would highly recommend.

As
Review №74

A professional team. Quick and efficient booking and turnaround.I upgraded my MAC to an SDD and increased to 16GB RAM. An 8 year old machine is quicker and a much more pleasant machine than my new laptop.If you have been thinking of doing an upgrade do it ASAP. I spent 18 months pondering the upgrade and ended up having a drive failure and almost lost all my data.

Ad
Review №75

Absolute pleasure dealing with ZA Support. Got my mac screen replaced - professional service - they kept me updated the whole time it took to do the repair. Very friendly people! - will use them again.

Ka
Review №76

Great experience, my MacBook Pro is 8 years old, needed to stay plugged in all the time, was slow and running out of space and buying a new one seemed inevitable and horribly costly. But after upgrading the SSD card and replacing the battery it is literally like new, at the fraction of the price!

Mi
Review №77

Would recommend them ✅Great service - thanks so much! 😄Happy customer.

Ni
Review №78

If you have any problems with your Mac. Please dont hesitate to contact these guys. Amazing quick turn-around service. Will only use them now and refer whenever applicable. Thanks so much!

Ka
Review №79

Apple wasted 9 days to tell me there was nothing wrong with my computer. I have never been so frustrated. As soon as I got it back from Apple it stopped working again. Courtney was able to find and fix the problem in 2 days.

Ty
Review №80

If you have any problems Apple related, don’t hesitate to give Courtney and his team a call. I spilled water on my MacBook Pro. While other places said they will take at least week after submission before they can assess my laptop, Courtney and his team had my MacBook assessed, fixed, and returned within 2 business days. Communication with Courtney himself and the engineer working on my laptop was almost instantaneous and I was kept updated with every single thing being done to it. The cost is also on par with repair pricing in the United States (considering they repair with genuine Apple products), and not blown out of proportion with repair cost like some these other Apple repair shops.I highly recommend them for all Apple repair and upgrade needs.

Ja
Review №81

ZA Support is a rare find in terms of service. The hard drive on my Mac crashed beyond saving. ZA Support immediately replied on my online query. They gave me an online estimate and a booking time and date to bring in my machine. The technician Courtney met me at my car, (COVID) and explained the process. I was updated via WhatsApp at least 10 times during the 48hours they had my machine. I ended up replacing my drive with a 1 TB drive and my machine is perfect. Best service, from a tech company I ever received. Thanks Elize and Courtney

Je
Review №82

I highly recommend ZA Support. Courtney has gone above and beyond to help me and has been so informative and quick with his response. A definite 10/10 rating! Thank you ⭐️⭐️⭐️⭐️⭐️

Vi
Review №83

Courtney and the team went above and beyond. I dropped my laptop, Apple Sandton did not even want to look at the machine cause it was 5 years old. The ZA Support team took the unit in had it fixed in four days and gave me a loan machine due to the nature of the repairs they had to do. Great team, excellent service!

Ad
Review №84

Absolute pleasure dealing with ZA Support. Got my Mac screen replaced - professional service - they kept me updated the whole time it took to do the repair. Very friendly people! - will use them again.

Da
Review №85

Such a great experience, such professional people to work with , a great job done. Will recommend to anyone thank you

Ni
Review №86

Very friendly and Professional Team ,they keep you updated the whole time and you know exactly what’s happening and when your Apple device will be finished. Will recommend them any time and will make use off their service again. Thanks again for the help and professional work !

Re
Review №87

I can not recommend ZA Support highly enough. Courtney and his team went above and beyond the call of duty to solve an emergency Apple MacBook Pro crash for me in the quickest time. They took my call and my laptop in on a Saturday. They did not recommend the most expensive solution. I received constant updates and was kept in the loop constantly, without having to ask. Thank you, ZA Support, for excellent service and complete professionalism.

Gr
Review №88

Amazing service and response. I can highly recommend this company and its team.

Yu
Review №89

Parting with my MacBook Air even for an hour is stressful. From the get go ZA support lent a sense of reliability and confidence.Booking your machine in is seamless and efficient. They communicate constantly. Above all they know what they are doing and go the extra mile.I am subscribing to their maintainence plan too as I know this will extend the life of my laptop and save me the exhorbitant cost of a new one.

Sa
Review №90

Extremely satisfied with the timely service and communication - would recommend!

Ge
Review №91

I’ve used ZA support twice now, back in 2015 after my hard drive crashed and now again for a tune up. I’m very happy with their service. Courtney and Elise are great!

An
Review №92

Th Abi you Applesupport Hyde Park . I am most grateful for your help. The whole experience was very efficient and professional

Es
Review №93

ZA Support has been a pleasure doing business with! The team & sales representative was so attentive and helpful - from advise, quotations, transaction & support... including following up each step of the way. Im thrilled with products they recommended & look forward to future endeavours. I highly recommend ZA Support for all Apple related products, upgrades and support.

Ta
Review №94

Excellent service, super knowledgeable, really friendly and very speedy delivery of my new mac. Couldn’t be happier and will definitely use ZA Support again.

Ai
Review №95

Theyre very friendly and efficient. Courtney was able to find the problem within a couple of hours and let me know what the solution would be. I would go to them again for any Mac issues.

Ro
Review №96

ZA support is one of the most professional and responsive IT service providers that I have dealt with. Courtney is always willing to help no matter how big or small the request. I would highly recommended their services to anyone in the industry.

Cr
Review №97

Super responsive, highly professional and utterly honest. Thank you for your excellent, personable service.

Mi
Review №98

I liked the professional interface. They gave me advice which resulted in cost saving. ZAS also managed expectations really effectively. ZAS also kept to the time schedule they initiated. I would recommend ZAS to any Apple owner looking to upgrade their iMac or MacBook. Thanks to the ZAS team - great experience!!

Ri
Review №99

Good service with constant progress updates via Whatsapp. Very happy that I chose ZA Support to replace my MacBook Pro keyboard.

Sh
Review №100

My battery for my Mac book stopped working during lock down. Courtney was incredibly helpful and managed to source a new battery and install in short turnaround. I must add that I have engaged Courtney a number of times over the years for my apple products and his help has always been exemplary . Thanks ZA support

Information
48 Photos
100 Comments
5 Rating
  • Address:BY APPOINTMENT ONLY, 22 North Rd, Dunkeld West, Johannesburg, 2146, South Africa
  • Site:http://www.zasupport.com/
  • Phone:+27 83 656 8992
Categories
  • Computer consultant
  • Computer support and services
  • Computer repair service
  • Computer service
Working hours
  • Monday:Closed
  • Tuesday:6AM–6PM
  • Wednesday:6AM–6PM
  • Thursday:6AM–6PM
  • Friday:6AM–6PM
  • Saturday:6AM–6PM
  • Sunday:9AM–12PM
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