I feel you can do better with getting through to your customers in terms of delivery just like you are with asking for payment on lay bye.

Really good service and large range too

No after sales service... ☹ received my couch about 8 years ago, battling since last year for a price on new webbing... emailed 3 times went in twice and phoned a couple of times, just no reply. Quick to do the sale but non existing after sales service. My previous couch lasted longer and was cheaper 😱

Matilda was super helpful and very knowledgeable.

It’s was a very long wait for a couch, but we knew that when ordering it. The couch arrived in perfect condition. Thanks Pat for the fantastic service!

I purchased an ottoman from coricraft, it took a bit of time to be delivered as the lockdown shambled the country.(I would constantly receive automated email updates regarding the progress of my order)Ultimately Im very happy with the service and quality.No business should be unfairly rated because of what happened during lockdown. Every person and business was affected in one way or another.

Helpful and knowledgeable staff

Shocking service, absolutely no feedback when you follow up on your goods. Zero customer service. Rude sales people and absolutely no desire to assist customers. Bloody quick to take your money, but thats where it ends. I will never buy from them again!!!!!

You will wait much more than the 8 to 10 weeks for delivery. It will become 12 to 16 weeks. For the amount of money coricraft charges Im wondering if its worth it. Very disappointed.

Write a reviewA review of Coricraft GroupAnne L5 reviews | Active since Aug 201918 Jul 2020, 16:57Serious lack of customer serviceI would have given them a 0 but that is not an option. Coricraft East Rand has definitely not been a pleasant experience at all. First when we ordered our couches and coffee table they said it would be 6-8 weeks. Then lockdown happened and we were left in the dark, as all their stores closed and they didnt bother letting customers know anything. Then when their stores reopened at the beginning of level 3, we phoned them to hear what was happening. We were then told the estimated delivery time would be between 10 - 12 weeks. We were very understanding about this since nobody expected the situation with Covid 19. We phoned again after 2 or 3 weeks just to get an update, when the guy told us expected delivery for our order is the last week in June. We then phoned in the last week of June to find out if they have an exact date for us. Then the guy told us no, they wont be delivering in the last week of June, expected completion is the last week of June, so we can expect delivery the first week of July. When that didnt happen we went into the shop and they told us that the reason they havent delivered yet is because the coffee table we had ordered in March, was discontinued and they have no more stock. Nobody phoned to let us know, we had to go to the shop and ask questions for them to figure this out. The lady then said we could take the one on display in the shop, but didnt even bother to offer us a discount since it has been standing in their shops for months on display. They also told us that if we want to take that one, we will have to transport it ourselves, or pay oor delivery twice, seeing as the couches are coming from the warehouse and the coffee table is at the store. We ended up taking it in our car. They then told us that our couches will be delivered this Saturday (today, 18 July), two weeks after the initial promised delivery date. We received an email yesterday confirming delivery between 12 and 2 today. It is now 17:00 and we still dont have our couches. The worst part is that nobody apologized for the inconvenience, nobody decided to follow up with us at any point, we had to do all the phoning and driving to the store to sort all of this out. I am very disappointed in Coricraft as I thought they had a good reputation, and therefore would have good customer service, but that simply is not the case. I definitely wont be supporting or recommending Coricraft to anyone I know anytime soon. Cannot believe the poor service we received from such an expensive brand.

Terrible customer service! A refund due 30 September was somehow paid to someone else. I am yet to receive the refund because they are still investigating. Whats there to investigate, you clearly paid the wrong account! A refund is still due to me

Only went in to browse. Ended up with a new couch. Very friendly staff who have all the answers and the best advice. Very happy

I got such speedy service , delivery and a great price on a Coricraft couch for my best friend. Thank you Hannes for going the extra mile. Smiles all the way.

Very happy with the pieces of furniture I choose, and still enjoy here in America. Unique and sturdy. Staff always helpful.

They create some of the best furniture in the country

Very very happy with my couch and the service I received.Happy with everything from the quality of the couch, service at the store, arranging times for delivery to the actual delivery.

Very disappointed !! The furniture we bought were out of stock, two weeks later no delivery on the new items! Constantly had to phone them...! Bad service

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