When you have to do the quality control for the panelbeater...Missing bolts, misaligned body panels, overspray, trim not seated, etc ... I had to send the car back to their workshop 4 times, before my patience ran out. Dont get me started on the state of the vehicle inside, COVID is not an excuse for not cleaning a vehicle, especially if you have if for a few days longer until your client collects it.This panelbeater has forced me to purchase a new vehicle, as I have no faith in their workmanship and I will not put my safety at risk.I wonder if there is a correlation between the BBBEE level and their quality mentality....

Only one star because zero is not an option. Despite being late with my car and getting me charged for additional rental days through the insurance, they made we wait an hour after phoning me that the car is ready. Pathetic at best. Then while driving home my wife wanted to use the passenger sun visor and it was gone (they only had to respray the front bumper - so lost nothing inside the car)! After being treat like a bad guy and phoning more than 3 times they eventually came to replace the sun visor at my house. Get this with only two screwdrivers that did not fit. I had to borrow them my toolbox with a torx set. I mean can you as a panelbeater be more useless?? Rather fix your car with a hammer at home - they might want to borrow it in any event if they have to fix it.

Really good service. Kept us apprised of our vehicle status at all times and did an amazing repair job with no comebacks

Really happy with the service and work done on my car. I highly recommend Proline Autobody.Well done to Jonice and team.

I am not fully happy with car paint, but its acceptable. Front staff service is excellent and Kylen they offered me good service

Proline autobody need to be demolished or refurbished their service is poor and they are full of lies .they rip people s money while they dont know what they are doing their workmanship is very poor I sent my car for rear bumper rear replaced but they work on my dashboard. I found wiring for diagnostic plug hand over and the screw on the dash missing. Sies man Im disgusted with their work

After 3 months of complaining about my headlights being faulty. I called in again and this time Kevin has the audacity to tell me that I need to call my insurance provider for the to assist me(make a claim with your insurance then we can assist). Proline scams insurance companies by doing extra unnecessary work in order to get more money from them. There was nothing wrong with my headlights but they changed them for faulty alternative lights. He doesnt even bother to apologize for the inconvenience that my family is currently suffering because of their doing, today he told me its the people at the workshop who did that without his knowledge but he knows that the insurance approved for alternative lights. Lets see if he will call like he promised before end of business day today.

I have not been impressed of late with the service Ive been receiving from various businesses as much as I am impressed with Proline. Thank you for investing in employees who respect their work and are dedicated to delivering exceptional service. From communicating the processes, to being professional and helpful/cooperative, I honestly received the best service I could ask for and will be recommending you to friends and colleagues going forward.

Im not happy with proline the service was the best, but the job done on my car was not the best Im disappointed

From beginning to end, just a terrible experience. Bad workmanship, awful customer service and even worse client communication.

The initial sales and quoting service is great. However, during the repairs on my car, they broke something else. The refused to take responsibility for it, even though it was working perfectly when I dropped off the vehicle. I will not recommend using them.

Ever since my car was booked in, the service consultant never kept me updated or informed on where the service was at. I bit my tongue after several to and fro attempts and eventually got a response. I let it go ... then then I realized during my travels from province to province the aircon gas was not filled after replacing my radiator. The service consultant was a nightmare to deal once again! I had to leave my car overnight for the gas refill. The same service consultant forgot to book my transport because it was her day off! I am told I must call the dealership and make arrangements as someone must have forgotten. Rating ....why dont PROLINE AUTO rate their own staff and performance on this one!

If you want to hear theyre in a meeting we will call you back everyday deal with Proline.🥺 They will add on to your stress without fail. Thats their guarantee.All these reviews are mostly true even dating back to 4yrs ago

This is week 5, and they are failing to even send me proof that they ordered parts.I have been changing from consultant to another but they are all the same.The most important activity in the company is meetings. You never get feedback or any help whatsoever.

Havent collected my car yet, but check in was seamless and Sibongile was highly efficient and professional. So far, so very good.

You guys were great, professional and efficient👌🏾

Simply couldnt comply with what I requested that needed to be done despite repeated requests.

Great service. My car looks new after a bad accident although they were slow it was worth it.

Best service I habe ever recieved. I was kept in the loop even though I never had to follow up myself. Got an sms for each step of the vehicle being fixed and a call from the lady responsible for my car. Carmen was really great. And my car looks good as new

Helpful staff and security

Best panel beaters they are tops!!

Great service from Kgomotso. She made us so welcome, I really appreciated her service

Great service , friendly staff and they are constantly willing to go above the call of duty to ensure the quality of their workmanship and repairs undertaken

Delt with 6 diffrent people.2 months for a 3 weeks jobWrong headlightLoose wiring around battery terminalsWaterbottle loose & leaking water.Wheel alignment & balance not done.But a good paint job.!

Great work

Best service, clean and amazing helpful staff.

Was assisted by a very friendly and professional consultant by the name of Charlene. While my car was on repairs,she always gave me feedback and the duration of the repairs was satisfactory

Not happy with the end result. i found over spray on my cars roof and tape residue were present everywhere. although reception was immaculate, the workshop, in my opinion, could definitely do with paying attention to finer details. feedback on the overall process was good at the start, but i had to call for updates closer to the end

THEY ARE UP TO STANDARD

Because its doing good job they do classic touch

Cars going back for the 3rd or 4th time now 🤔

Poor service I received,very disappointed

Awesome service!

More parking space please

Horrible service. Delay from their side. Because they missed authorisation number. Phoned me to collect my car, and the a hour later, cancelled saying car not ready. They caused additional damage to my car, which they then had to repair.Now I cannot even get a receipt from them, phoned yesterday and today, horrible service continues.... Keep on saying they will send it. Yet still waiting.Now months later, after giving me a discount on my excess, because they screwed up and caused additional damage to my car... they phoned me to say we owe them money....The amount outstanding, is the same amount as the discount they gave us...This place is extremely incompetent and their service is horrible....Thus is actually funny....The company even phoned me and pretend to listen to the problem..... Still now months later their horrible service continues....Will never take my car back there, also informed my insurance about them and advised them not to use them in future

I experienced highly unprofessional workmanship and shockingly poor customer service. Resulting in repeat work and multiple visits to perform checks that were supposed be done by their quality control. Extremely frustrating dealing with these individuals that cannot provide rational explanations to simple queries. I will never do business with this establishment again.

Terrible!! My vehicle was sent to proline for repairs in around August of last year. It was a job in itself to finally get the repair done. Shortly after that the bumper area that was repaired began to come off from the main part of the car - it looked like t had been stuck on with a poor glue! My broker and myself have contacted them many times but they havent bothered to respond. Stay away!

They called on the on 15/11/2019 to come and fetch my car is ready for collected. When I got there damn my car had so many problems more than 16 problem. These people really I dont believe them. They are the worst car repairers bush mechanics are far more better than them. They even added more money from what I was suppose to pay. I still cant believe my eyes. If u really want the best for your car stay away from them.

Stay away!!!!!!! All these reviews are true!! Also had to go back multiple times with my car after they fixed it up! They basically destroyed my car!!! The manager could also not be bothered!! Mostly he doesnt answer his phone or respond to messages. Dont even bother calling him.Stay away!!! Please people! Worst experience ever!!!!! Luckily my insurance called me to review my experience!!! Haha we had a good chat

I had a terrible experience with this place. After they completed my car, I went back more than 5 times for them to fix their terrible workmanship. Every time they claimed they had fixed something, I always had to take my car back. They also tried to take shortcuts with the repair e.g. Bending the hinges of my boot instead of replacing them which they ended up doing after I complained about my misaligned boot. On another occasion, they used GLUE to reattach a broken part to my car which was meant to be screwed-in, but couldnt be screwed-in because it was damaged in the accident. After the part fell off and I saw the glue and called them out on it, they ordered new parts which took a few months. The situation got so bad, that my insurance company had to get involved and the matter was escalated. Even after all of this, they still couldnt fix my car properly. I decided to give up and opted to take my car elsewhere at my own cost. This was after they put a dent in my roof whilst trying to fix another problem. They also misplaced some interiors parts which they had to reorder. Proline Autobody is badly managed, they dont care about their customers once amounts have been paid and the guys working on the cars are really bad at repairs. Send your car there at your own risk.

I sent my vehicle in for repairs at Proline Autobody, Wynberg in mid October last year. While fixing the damage to the car, Proline cut a large chunk out of the rubber seal around the boot which now does not seal properly. We notified and sent follow up emails to Kgomotso Masila at Proline who did not respond for another month. They said they would update us on the status of the boot rubber replacement later that day. It has now been almost 2 months since we were supposed to receive an update and all follow up emails I have sent have been ignored. The lack of customer services is absolutely shocking. I sent my car in to be repaired, not to incur alternate damage!!! This is disgusting customer service.

Absolutely terrible workmanship, broke other stuff on the car, swopped my battery. Sharks, stay clear of Proline, renew it, the bluetech group. Monopoly that is terrible with customers and work is terrible. Worst experience, I would of given a zero but the rating available is 1, which is not deserved.

They dont even deserve 1 star.This business is holding my vehicle and not releasing it so it can go to the correct auto body repairer since its not supposed to be there anyway , my vehicle was sent to them without my Broker and insurance knowing due to us receiving emails and sms stating that the vehicle was at another auto repair shop which it was never taken too. This business is holding my vehicle illegally and refusing to release it which has now delayed the repairs, which would have already been half way done.I have been there to find out why my vehicle hasnt left them, to be liedto and told its not there which it still is confirmed by SIS Assist.If my vehicle is not released by the end of the business day of 20 February 2020 I will be forced to report the vehicle stolen.

The service is pathetic. All they are good at is dishonesty, call avoidance and creating false expectations backed by illogical excuses

The lady who saved me with Coffe CIiff, Tayrn the Lady who test for Covid 19 Super Service i must admit but the Qoute was very expensive i must say but i had to over look due service and Great Coffe from Italy

Dissatisfied disappointed

Wish there was a half star optionPicked up my car to find out parts are missing from it... they said they would replace it.I called Bianca Shaw and she assured me the part was delivered to them. When I pitched up a day later. There is no partA waste of valuable working time. Very disappointed

The service is just bad. Takes forever to resolve simple things

If you want to be lied to. Never call you back and false promisses. If you really want to deal with liers. Take your car to pro line autobody Wynberg.

Bad customer experience. Management not interested in resolving internal problens

Not bad service, Timely but they can do more if attention to detail is exerted.

Their service is very poor to be honest. My boyfriends car had a problem with the bumper and when it returned it came back with a lot of technical issues that werent there at first. Whenever he would call one of their consultants, she would always say shes busy and shell get back to him. She never got back to him of which is very unprofessional. This company is very inconvenient honestly.

Coveniently leave out repairs and parts from your jobcard so you cannot go back if you have issues with those same parts. Dont take ur vehicles to them. You will be miserable

Would not recommend, assessors need more training. Car still have accident damage due to assessors only evaluate damage area and not rest of the car (impact damage)

Professional and good after sale service. No issue addressing some minor issues but would have been great if everything was right first time. Friendly staff and good coffee!

Best Autobody I have ever been with good service and friendly stuff. I was happy with the way they fixed my car, thumbs up to the team.

Everything but the cappuccino was bad. Slow service with numerous mistakes and redos. Recommend smaller panelbeaters that actually give a damn.

Good professional service

Services excellent I was properly introduce to my agent they have kept me up to date on the progress of the repairs of the car via sms n email step 1-5 I paid n within 1min deal was done. My car looks brand new n nothing was missing Im happy😊😁. The place opened promptly at 07h30.

Awesome staff. Quality and service

They ruined my car

On Thursday 18/04/19 I was told my car will be ready on Tuesday or Wednesday ie 23/04/19 or 24/04/19. On the 23/04/19 I was given a call around 09:00 to fetch my car at 17:00 as the car is done and they dont have space to keep my car. I get a call at 16:00 that day to not fetch my car as the rear lights were not fit in and that my car will be ready on 24/04/19. I fetched my car today, paint work looked decent. I drove from proline to home in the rain, only to find that the paint work was infact not dried and the rain had caused the paint work to smudge. Unethical panel beaters dont be misled by it being based in Sandton, far from classy.

Excellent place if you need a fast car

Fantastic service from the team. My car hasnt been booked in yet but they treated me like a regular customer. Lavazza coffee a bonus.

This one of My Best Panel Beater I prefer is at Sandton City.😍 Best service youll never regret.

Okay service,

Excellent service. Great workmanship...

They fix trash take your car there youll see theres always a return job, the boss there illtreats the stuff

Really friendly and helpful staff. Conveniently located and easy to find

Poor workmanship.. till this day I still have paint smudges in my car.. Had to return my car the twice for corrections!

Exceptional service

So far been waiting a week for a ready vehicle, very poor customer service (as I have called over 5 times today and not gotten through to anyone), and dont deliver on promises(ie repair/collection dates and a driver that I was told would pick me up then failed to do so without any communication). Very dissatisfied

This is the worst panel beater i have ever seen.My car is no longer the same and doubt they will be able to fix it even if I can send it back a thousand times

Pathetic service!!!!!They never phone back, and quality of repair is the worst ever!They make you vehicle stand in their yard for a week with no work done on it and then you still receive the vehicle back with incomplete repairs! And these people as listed as accredited partners with insurance companies!They are a disgrace to any partnership as they do not care about any customer!

Nice place to repair your car

Good

Poor service and even worse Quality control. They seem to be more admin orientated than people orientated.

Wonderful car dealer with luxury cars

Bad service

Great service

Car wasn’t fixed correctly and was given back in an unroadworthy state

Great workmanship and after sale service

Great place to fix your car

Terrible place. I ran into a pothole with a burst tyre which is taking them over 20 days to fix. Highly incompetent.

Good

Get the coffee while you wait for your assessment

Great car autoworks

Was not happy

Quality service

Friendly and helpful staff

Did a good job on my car

They fixed my car perfectly

Best VW workshop

WOODMEAD

Will not recommend them.

Eich my car is new again couldnt believe it will look the same again

Friendly staff always welcoming

They wanted to charge me R500 just to do a insurance quote and the person assisting me was very sarcastic when I queried this. Certainly wont be going there!!

Moderate service.

Good customer interphase