Everyone was very helpful and basically went out of their way to be of service and eager to give advice on the brands that they on the floor

Efficient service.. My VW is in good hands. Thanks for the service advice..

Best service...I bought my first car there

Lycette makes this dealership great. She will fight for her clients and strongly believe in her customer satisfaction. I will follow her whenever she goes for future business

There was this red devil there

Super service down there. Very good

Gr8 customer service from all staff members, Aisha is an excellent sales lady very patient and knows her products very well, 10/10 to her. Will definitely recomend her when you go there.

This was the best service ever received. Well done Calvin

The only reason I give one star is because no 0 score is available. My car has been in for service for over a week now. The first day they were running systems looking for the problem, the entire day from 7 only told what the issue was later, then they had to strip it down and still over the days I am unaware what the technicians were doing. No courtesy car to help over this long week, and even though I was told I should expect it by today, still the technician is still busy, another entire day of Lord knows what is happening to my car, since apparently parts were received after ordering and I was scheduled to get it this afternoon, but still... the whole day and nothing has progressed. At this point I just want my vehicle. Not recommending this branch to anyone really.

Am happy and the personol who helped me were great especially the guy by the parts side i give 6 stars

Not helpfull,told to wait for service receptionist at her office and after 30min I was told she was on lunch not friendly people at all,branch manager must have a word with his staff.

Amazing staff. Superb service.

Reliable and friendly service.

Great service and more information I was not aware of my car

Great service. Wide selection of demo cars

Its two days in a row now that Im trying to book my car in for a service with The Glen VW with no success. Yesterday I was promised a call back after being on the line for over 5 mins just holding. Again this morning I was holding to be transferred to booking for over 5 mins. Do these people work?

Great service. Ask for Granny.

Thabo is an absolute SUPER star ! He makes the awesome name of Volkswagen even better. If you looking for a new car go straight to him . All the staff from the security to the reception the spare parts staff that helped me with the correct oil for my car and all the people there friendly and helpful . I CANNOT recommend this dealership highly enough 10 stars .

The staff very friendly even if you dont want to buy you end up buying

Still happy with the service

The welcoming is of class and you get help the way you expected it... Same as when they call you. With the Glen VW you wont be disappointed...

Staff was very professional, kept me updated with the status of the car, it was ready & clean when I went to fetch it.

It was great. They are on point with their service 👌

Bought my new GT there. Good service!!!

They make uncomplicated things complicated. I was helping my sister to buy a car. The Finance person lied that she applied to all Banks and she only applied to the bank that the dealership works with. And a whole lot of other nonsense.

If you intend taking your car here, you better ask questions and probe their responses!! I was misled into buying something for R1799 that Audrey knew was not going to fix the problem with my car. And before they could replace the item I specifically asked if it was going to fix the problem and she said yes. My car still has the problem and I paid for something I did not need!Update: Brendon (branch manager) called me several days after publishing this review. He said he’d check the diagnostic report and get back to me. In the meantime I changed tyres and tested - the problem persisted. I tried phoning and SMSing Brendon, he never contacted me again. I feel like he was pretending to want to help.I later went to a tyre shop and the issue was actually wheel misalignment. So it’s very strange that a wheel misalignment issue was diagnosed as something that needed an ignition coil!!!Definitely dont recommend going there!! Disappointing.

Chanel was very professional and friendly. 5 stars for her.

I toke my car in on the 23/09/2020 for a service and for my drivers mirror that was not folding in when the vehicle was been locked. We then collected the vehicle that afternoon and we were advised all was im order. Only to see that the mirror was still not fixed. I then called and was advised that it never done it there which was a lie as it was doing it from the time we collected it up until today the 13/10/2020. So I was advised to bring the vehicle back in on the 01/10/202 and they would look at it again. I did and only later in the afternoon was I informed that I will not get the vehicle back my husband was out of the county and his car was parked at the airport for the week so when I asked VW so now what do I do now to get home I was told sorry mam I dont know what to do we cant assist you, so VW the Glen left me stranded and no way to collect my sons or getting home from work. When I collected the car on the Friday I was told the issue was not sorted as they needed the parts and they could only get them from PE when they arrive they will call me. Which they did and the car was booked in for the 13/10/2020 to sort the mirror out. I have called to find out if my car is ready and I have called 4 time and not one person has called me back after holding on for about 5 minutes each time and then leaving messages. I then got through and was told they will advise on the progress of my vehicle they think its in the wash bay and guess what Im still wanting 45 mins later and im still no closer to knowing if my car is ready or not. I WILL NEVER RECOMMEND VW THE GLEN TO ANYONE THE SERVICE IS SHOCKING, RATHER TAKE YOUR VEHICLE TO ANOTHER BRANCH LESS HASSLES.

Appalling service at this dealership . My vehicle went in for a service and I asked that new wheel caps be ordered for the vehicle. I was asked to pay upfront for the caps which I did .A week later I was called to say the caps had arrived . I took the car in for the fitting of the caps . After about an hour of waiting the service advisor , Luanda , approached to advise that the caps that had been ordered were not the correct ones for the vehicle . I was told she would follow up with the parts department and would expedite the ordering of the correct caps. I waited for almost two weeks with no communication from Luanda or any other person at the dealer. I called them and as usual Luanda was unavailable to advise me on the status of the order . Another service advisor advised that she contacted the parts department who advised that these caps are no longer made by VW and that I needed a refund but then proceeded to give me a long complicated explanation of what I should do to obtain a refund. I requested that she address an email to me confirming her advices to me .My service book was also not stamped at the time I collected the vehicle from the service - so I had to return to have that completed !!!To say that these people are incompetent and unprofessional is quite honestly placing it mildly !!! Definitely will not be going back to this dealer and will be bringing this to attention of VW SA . GET YOUR ACT TOGETHER!!!

Always experience great service from the Glen VW. Granny Moribe is an exceptional sales woman.

Great service experience

Professional friendly service, reasonable dealer rates and quotes!

They are worthy of five stars but I would suggest they check their facts and status of vehicles before up selling services. Extremely satisfied with services rendered

Always giving the best service when I visit them

Excellent service given well done

Superb Service From Channel...

Not ok at all

The workshop and service dept is absolutely useless, 7 days for a minor repair, no feedback, no one is answering their phones no one calls you back.Brandon, Justin or DP not answering calls.Last time I will use them for a service

Always good service 👍

Very neat dealership

Fantastic service. Always helpful

Service Department seem to be good. Very helpful. Sales staff on new cars always helpful.

Volkswagen The Glen is the most unprofessional dealership i have ever had to deal with! I have had issues over the past year dealing with three different workshop managers and not one of them were able to assist with any of my problems. I then escalated this to the Dealer principal Paul who has showed no interest at helping at all. He just passed me on to the same workshop/service managers who did nothing from the start which is why I escalated to Paul in hope that someone could just help with my issues. Brandon the workshop manager works for Audi and Volkswagen giving me empty promises from day one. The most disappointing part of this all is that they blatantly lied about all the information given to MIOSA where i went to take it further. I was so patient with them from my 30000km service where my gearbox and steering rack issues began, they gave me stories up until my car was out of warranty and now refuse to assist me. DO NOT buy or go to this dealership for your services. I will never purchase another Volkswagen vehicle all thanks to my experiences and the hard time i have had in one year from VW The Glen!!!!!

Came for a service few months ago. Had issue with brakes noise and vibrations. They suggested I change the discs. They fitted premium discs without telling me instead of economy and wanted me to pay extra which I refused. Came back twice because I still had the same issue. They just kept telling me to drive 300km and it will sort itself out. The noise and vibrations still continued. This means I spent thousands of rands for nothing. I finally went to tyre and brake specialist which fixed my issue and gave me great customer service.The VW customer service was generally really bad. I had wait almost 2 hours from the time they told me my car was ready. The service agents are not knowledgeable (they always suggest to replace everything instead of suggesting fixes) and just want to make money off of you.I do not feel comfortable going there again and will never purchase anything from this branch again.

Great service and exceptional deals. Thanks Phillip from pre-owned.

Advisors are rude if you are not a customer.

Terrible place rude staff

I love the people of this place there got respect special Granny moribe she gave me good service.

Not good at all, i asked for a diagnostic and pressure test to be done on my cooling system, i was told my water pump had to be replaced and it would cost thousands of rands so i decided to buy the parts and go to a trusted mechanic only for him to tell me my water pump is fine my heater core is leaking, how did you guys do a pressure test and not see that my heater core was leaking after i informed your team that there is steam coming from my aircon? This is time and money wasted with no assistance from you guys

Awesome service

Great service and communication

Friendly staff

Worst service Ive ever had , ive been servicing with this branch for some time now, but what ive encountered today regards to my service is very poor. I went in morning today saw Palesa asked if it would be possible to service my vw amarok today , as it was actually booked for thursday. After she gets confirmation and tells me that car will be ready before 17:00 , What a nightmare, I have to go back tomorrow cause they dont have air-filter in stock, my handbrake was never adjusted, my mud flaps screw were a request to replace not done , i have requested for a proper wash under carriage got a allot of mud still not done. All this was noted on job card. Wont go back there again

Worse experience 4 years in a row. Nothing I asked for ever got done. Use Hatfield Braamfontein VW for outstanding service and what professionalism is all about.

A Big thank you to Donna who assisted me with this deal. She was very patient with me and always put me at ease with all answers to my questions. Absolute pleasure to deal with. Proud owner of New Polo 2018 2.0 GTI

Unhelpful

Bought my first car at VW The Glen and the service was totally awesome. Two years later its shocking that the best salesman left. Atmosphere is totally not the same..... Wouldve rated it 5 stars 2 years ago.

Pathetic customer care.Technical incompetence.If you want to pull your hair out in frustration, take your there.

Good place for service a vw cars

Love it

Nice dealership

Went for a service 2 weeks ago, got chared over R1000 and for what??? For my fan belt to break on Friday the 16th at 16:30 in the afternoon... the day when nobody is open to buy a new 1 or to help me👍 great job guys 👍 Im not sure what you check during a service but I will NEVER use you again.

Exceptional service all the time

Quick service and friendly staff.

Dont even deserve a 1 star. It should be zero. Just like zero customer service they provide especially Dylan. Will never be going back there again.

The worst service ever especially Dylan. Rude as hell will never take my car back again

Really great service, it was a cold day this Satuday. Chris did not hesitate to get up and assist me. Brilliant attitude, very transparent and if the right option comes up I will definitely do a deal with VW Glen! Keep it up :)

Their service department... so incompetent.Worst dealership I will never ever take my car for service to them.From not getting a phone call from Palesa the service advisor after my car was dropped off,to false reports👎and service manager who had gone AWOL when he was supposed to intervene

I would like to say thank you to Granny Moribe for giving me advice and assisting me with all the questions I had when I was buying my car, shes very good with customers

I work for myself at home and had a problem with a turbo pipe on a caddy, phoned on Saturday for a price and I sent my customer to go pay for the part and for it to get delivered to my premises, which was promised on Monday mid day. It never arrived and my client was asking what was going on. In the end he had to go pick up the part late Tuesday afternoon himself when it was promised as agreed to be delivered. As my own boss Id not be happy with the service delivery the staff are giving to clients as thats what I strive to give!

Quick service here

Its not all about to live the place. Its a services center

Pathetic service from Innocentia in parts. I was put through to her 4 times and spent 15 minutes holding. The first time she picked up and did not even give me a chance to say hello and said parts hello I will talk to you just now and put the phone aside while I could hear her other conversation in the background eventually she cut me off and subsequent to that could not go through to parts! They have no respect for customers and calls are not free! Some customer service training required there.

Everyone I saw there they are friendly

Used to service my car here regularly. At the last service, when my car was returned to me, my engine and battery covers were missing. I reported this to the dealship but no one seemed to take this seriously. Would not recommend this dealership to anyone.

This branch cannot be trusted. They were suppose to do a particular service for our car which they did not and now that they have to refund me the manager Bridget avoids my calls and messages. Its been a month now and no progress or feedback.

The used care salesman, Johnathan is really good and professional.

People if you looking for great friendly customer service, unfortunitely this is not the vw you should be going to. The do not respond even after leaving a number of messages because they always unavailable. The finance department are an absolute waste of time. This lady Nadia, she doesnt return calls and in my opinion is useless. Find another vw people to go to people, avoid the disappointment..

Was not useful at all

Worst service ever!!! Previously had great service but this time around has been horrible! Feel so crooked can no longer trust that branch. Be careful!

Great service

Took my car for a service and the spare tyre was removed I signed without checking the car

Zero service!!!!!Took my vehicle to VW The Glen on Thursday 21 December requesting them to service and repair my air conditioner as it was not releasing any cool air. Got a phone call from Priha telling me that they picked up my vehicle was in an accident and that it was not properly fixed but that the air conditioning was fixed. When I got to VW the technician Peter told me that Priha misunderstood and that I had nothing to worry about. As I drove home I relized that the aircon is still not working. Contacted VW the Friday morning and was told to bring it back. I also received a phone call from a lady checking if I was happy with the work that was done and after informing her of the issue she told me that she would inform the service manager. Went back on Wednesday 27 December then got a call from Priha telling me that they now all of sudden discovered a pipe that was damaged, yet again she and Peter could not decide on how this was missed on Thursday. I was told that the service manager was now involved and that the aircon would be fixed. Friday 29 December around 14:45 I called Priha to get an update and was then informed that the discovered another pipe leaking but that I should just give her time until 14:50 to call me back. Guess what, it is now 30 December (and VW is CLOSED) and I am still without a vehicle and Priha never called me back. My question where is the Service Manager?

Almost everytime that my VW Polo GTi were booked in for a service or warranty repair at The Glen Volkswagen, I found that the workmanship was sub standard and my vehicle was not properly repaired/serviced. Due to this, I suggest you purchase or service your VW at another branch.

The WORST, of the WORST Volkswagen dealership we have EVER experienced. A.k.a Volkswagen VW The Glen. Basically laughs at customers, VROT after sales service, SCRATCHES your interior and windows when they work on your car and takes absolutely NO responsibility for this. Breaks your car electronics out of spitefulness (this has been confirmed to us by another VW dealership). Every second month you have to be inconvenienced by booking in your car to the workshop because of problems VW cant find / fix. Volkswagen is really becoming pathetic to say the least. And pray to God that you NEVER have to deal with this disgusting, spiteful, horrid The Glen VW dealership. From a former big VW fan, after months of problems now absolutely hate this brand.

Bad service, the lady that checked in my car was on her cell phone and wasnt paying attention to what I was saying, she wrote the wrong details down and the workshop carried out incorrect repairs, the qaulity controller test drive the car but didnt notice the warning lights and jerks and the service consultant verified the car is in 100% condition while it wasnt... took it back for a complaint repair and they treat it as low priority and tell me it will take two days to do a diagnostic!Last time I took my car there for a faulty sun visor light they wanted to strip my dash board, Hatfield VW in rivonia just replaced the sun visor as a warranty repair quick and easy!This is the last time I use this VW and Ill advise all my family and friends to stay away

Friendly staff

We were on our holiday to the coast when our car broke down outside the cbd at arround three pm on Thursday 29th . The closest vw was the glenn. They speedily helped us to get the car in to the work shop. Etienne was amazing helped us to sort things out that was never fixed properly. Our car has been in and out of the workshop four times on major issues since we bought the car last year at vw braysnton. When the car broke again on Thursday I thought our holiday was not going to happen. But this branch really turned this nightmare into an amazing experience. Thanks to vw Glenn and all their staff that looked after us and helped us so speedily to get the car sorted so. We can continue our trip.

Friendly service, labour rate is a bit high.

Absolutely pathetic . Tried another time with a car in limp mode . Service reception told me so piss off I must make an appointment and book it in . Screw you if you are stranded . Thanks for buying a VW . I hope you close your doors . Shocking

Found out a year later, that major service did not happen. Heard fuel pump whining, on closer investigation found a really old fuel filter (1 year or older) checked invoice was charged for the replacement but it didnt happen. Inspected further found plugs and more that were not replaced. Car has only seen this dealership from 2010 - based on this finding cancelled planned service for this year and all subsequent transactions with this dealership.

Great service and bargain deals

Excellent Service

Great place very good service

Not happy!

I love this garage,service is excellent...

Having a bad experience with the dealership, been going back with the same issue for the past 6 months.

Best experience ever

Awesome placeGreat service

Very good customer service