Great service from Francois and Sergio, well done.

Friendly service. I would call it home.

So far so so good

Excellent service, prices high but you are always served with a smile by all the gentlemen Edwin, William and team.

Feels like home,Im met warmly & get the desired outcome from the staff. Warmth from the gate,what more could a customer ask for?

Finance lady not very helpful,with a bit of arrogance. Couldnt admit to her mistake on my sisters finance deal, didnt advice properly on warranty, which is costing my sister them over R 20 000 to fix their car. The salesman, Thabo, very helpful. But if you buy a car their, speak to Thabo but, I for one, wont deal with the finance lady, due to her not advising the customer on the necessity of a warranty.

Spares department is not very convincing I couldnt find a simple seal for my 7 series and guess not finding a part for a bmw at bmw sounds a bit strange

The service advisors go the extra mile .two thumbs up for Chantal! Lots of customers but made sure our enquiry was completely dealt with .no fobbing off or excuses. Just plain good thorough service..well done !

Friendly and customer service orientated staff in the services dept

Good service from employees of that branch it is great experience to be

The reception from staff is welcoming service is excellent it makes my Christmas to be more merrily. As for the gifts are so remarkable.BMW makes my year ahead to have a smooth driving . Thanks very much appreciated. Hope to have good relationship while enjoying driving my new X1BMW

The service at BMW The Glen has really dropped. I have been a BMW driver for over 25 years. Took my car for a service and also looking to make a purchase. From my interactions with the staff there, I get the feeling that theyre doing me a favour .... not that my continued support is providing for jobs. From the used car salesman to the reception, same. They should learn from the courtesy car driver what customer service should be like. BMW SA should also look at ways to provide loyal customers with some good deals. Will be looking for my purchase from Mercedes.

Sheer Driving Pleasure, congratulations goes to Mrs Sonya Ferreira

I booked my vehicle in for a service on the 7th April 2021 and after taking my vehicle to the dealership, approximately an hour later, realized that I forgot my memory stick (64gb Kingston HyperX Savage, valued at R925) in the vehicle and informed the service consultant about this. The service consultant said that she would go look and see if she can find the memory stick and later during the day confirmed that she has the memory stick in her possession. My vehicle was kept overnight for further investigations. When I got to the dealership the following day, to my utter shock and dismay I was provided with a Sandisk memory stick which was not mine. I did not take this memory stick and informed the service consultant that it was not mine. The service consultant advised that they will check pictures and further investigate.The mere fact that someone stole my memory stick and replaced it with another, proves to me that this was a premeditated act. I entrusted my vehicle to BMW Auto Glen in good faith and I am totally disgusted that a valued item of mine was stolen. I do acknowledge that I signed that my valuables were removed from my vehicle however this should not give the staff at BMW Auto Glen to help themselves to items forgotten in the vehicle. There should also be policies and investigations done in cases like this as I am sure I am not the first or last customer to forget an item in their vehicle.

Great service and advice from the salesman so I ended up buying a car

Efficient staff and pleasant atmosphere

Went in for service and parts not available, need to be ordered. I guess another day without a car. Wait and see what tomorrow brings....

Visited the dealership today with my wife and we were ignored from entrance. Finally when Thato (sales man) asked if we needed help, he couldnt give us the deserved attention and he was so rude to us. We really didnt expect such a service, though we saw something we liked and were willing to make a deal, we just decided to walk out. So disappointed.

Professionalism and wonderful customer service.

Whomever is answering the phone calls in parts needs to be sent for training on how to assist customers. Will not use BMW Joburg South.

Nice experience, lovely and professional staff. Superb service 👌for the Standard that is of BMW. Excellent quality.

My preferred dealership to service my car...

Went for the promotion of airbag, i felt important. They were professional, i will keep supporting them

Very efficient, great communication, a hand full of friendly faces but some of the other staff are a bit snobby hence the 4 star

Great service, wonderful people, made me feel like family. Been using them for 20 years

Great service from Marco

Terrible place terrible service rude people

Variety of new and used BMWs. Friendly and helpful service. Well organised .

The Parts manager Rodger is extremely rude and unprofessional! Clearly he feels he owns the dealership. I had an acc with them for over 5years and decides to close it without notifying me for his personal issues!

Own a Bmw then this will be your pit stop like it or not. I’ve been visiting the Auto glen since I drive the BMW. Friendly stuff always. Helpful in any issue.

Quick and excellent service everytime!

Awesome BMW dealer, great people

Very organized. Very good service. Place with good offers.

Received an excellent service at Auto Glen. A very big Thank you to Thato Molefe, even checked up on me as to how is the feel and drive of the car, a day after the purchase

I had a smooth purchase and vehicle finance with a good deal 👌 from Auto Glen BMW, thanks to Tony, Dale and the Manager.

Terrible customer service. Online it states that they close at 1pm on a Saturday, but from 12:30pm you are unable to get any assistance. All I wanted was a printout of my key reading, but I was told that the staff have left already and theres no one else that can assist. The manager claims that he is not able to use the key reader. Pathetic!

The dealership is really customer focused...

Some of the employees are rude for no reason you have a duty as service provider specially when Im not being rude to you

Good service

These people cant confirm if a vehicles warranty is active or not.No other BMW dealer has this problem.They say the client must come into the dealer with his or her details, to confirm it.How is that possible, when the client was in an accident and the vehicle is at a panelbeater.Useless morons.

The best bmw BMW center so far

I did not get to see the rest of the cars i wanted to see.

Quick service and clear communication.

Will never enter that dealership again if I were you, my son sent his car for a recall on his BMW m3 e46 that he treats very well car came back and the hooter no longer works perfectly like it was...

Wow I realy liked the experience, a professional feel all the way.

It was very clean and all covid19 regulations where being followed

Significant improvements to service levels since my last unfortunate experience with their service dept about 2 years ago. I hope the improvements last. The guys at the Parts counter are very helpful and pleasant to deal with.

Superb service

Good service from staff

I honestly dont like this BMW Dealership the service is somehow I just can not explain it. At times you get the person at parts who seems not to know what he is doing or talking about. Im truly heart broken that the one that was in Alberton closed because they knew what real customer services was all about

Very clean in a fancy way( if that makes sense). Found the customer parking to be almost non existent on several occasions.

Very professional business

Excellent service i experienced at Parts department....

Very good service

If you have an insurance related issue, dont go there. These guys are as crooked as they come. After initial quote, 2 additional quotes were sent through and all increasing in value. Already over R21,000.00 was required just to put a battery in, just to re quote for over R215,000.00.Who quotes subsequently, then I am given attitude and told my car wont be released unless payment is in their account. The cars value R115K, does this make any sense. Stay clear away!!!

Very friendly staff

Awesome service Meren!!! Thx so much.

Horrible service.Just called to order a few parts and i was told to hurry up because hes got more important customers to attend to.Definitely would not recommend

Friendly staff, Free coffee and water and a sexy showroom. No Complaints here,

Cannot say much about the service but the 10 min I was there I felt OK (was not bad or good). Even though the service reception could not lend me her ear with a Lil issue I had eif my car.

The service was number one

Excellent staff

Nice service

They were very friendly and very helpful

Friendly staff members

They offer professional services that compliments the brand

Excellent customer service!

After picking up my car from Auto Glen BMW.I noticed a few things missing from my car.The BMW Auto Glen Keyring that I have purchased from them. My sunglasses. My gym gloves and gym lock. And all of the loose chappies that I kept in my car.I know we suppose to take everything out of the car but Cmon, those things were in my Centre consol that I always forget to open.Plus the alignment was done on my car, but my steering wheel is now off centre. And when I try to call Francios he doesnt want to take my call or call me back.Pathetic after service from Auto Glen.

Really disappointed. I sent my car in and it came back with a rattle which wasnt initially present in the area they worked on. They billed me a second time even they caused the issue. BMW Sandton for the win. I used to bring 3 of my cars here but definitely not anymoreBad after sales service

Quik and friendly services. Thank you

Youre always welcome by everyone I thank all of them the entire team the Best ever thank you thank youI order part and was told about ETA and I know Ill get it in that time

Always a pleasure visiting BMW Joburg South.

Home sweet. See previous review

Extremely disappointed with the service department. Had a new tyre fitted by them and they didnt even do an assessment on the rim, as I had requested. Months later, I had a vibration on the vehicle, sent it in and they claimed to have fixed it, it only got worse. Sent the car in again and all of a sudden they need to keep it for a few days but this was only communicated to me after the car was booked in, when I asked what they had done thus far, they could not answer and now I cant even get hold of anyone because the phone lines are faulty. Im so disappointed with this service, I got rid of my Audi based on service and at this rate, it might just be the same case for my BMW. All this considering that I bought my car brand new from this very same dealership. The service department just lies and refuses to take ownership, Ive complained before and nothing has been done, I question their capability to service these vehicles. This has been an extremely frustrating substandard experience! Im even starting to dislike the brand entirely now.

Great BMW Dealer located in Oakdene Joburg South. Excellent customer service!

Fast n friendly

They have the best service ever

Worthwhile in considering to purchase a vehicle there. They stuff is helpful and service is exceptional.

Top class

They service my car well and have been with them for years.

They treat like you are their ONLY customer, a treatment befitting a King ....!!

Friendly staff and a good service

Great services but do not wash the car rims properly

Friendly service

I am very disappointed with the service that i have received there, i bought my car there for change of ownership and service but 6 months later when I go to another bmw I am told the change of ownership was never done, I asked Francois to assist but he keeps delaying. Someone please help address this!

Nice place

The customer service at Auto Glen BMW is terrible and accompanied by their stinking attitude, they act like they are doing you a favour forgetting that you are paying for the service rendered. They will make you hate the BMW brand.

Best Costumer Service!!!

Very freindly and helpful staff. In do far as spare parts are concerned I found them to help full thus far.

Excellent service. Best BMW in gauteng in my experience

Most probably the best service you will find at any motor dealership

Best customer service,they make you feel valued .

Very nice gentleman Kade will sell you what you need.

Good service, fairly pays attention to the customer needs. Meren Chetty was my salesman and no doubt he did the good job especially received us on Sunday and gave full handover with great patience that includes many photos. The day was a family event for us. :)

Just OK. Some service advisors do care about the client and some dont. Its just average service overall.

Exceptional Service!!! Thank you Warren Matthews and Chantel De Canha.

Received excellent service. Comfortable waiting area if you dont use the shuttle to go to the shopping erea.

Great service

Awesome service and very helpful staff at the parts department. Thanks gents.

The dealership is very warm and welcoming....one feels important and special when visiting...love their automobiles