Bought house from them and added stoep area to the house. Paid extra for extension and plans. Now after a few years I realise that these plans was never submitted. Still have invoice and proof of payment. They dont want to fix the problem and dont want to assist. Also waiting for them to still complete some changes that was also been paid for.They make promises, and take your money but do not deliver!
Excellent and affordable property, depending on your income. Well suitable first starters.
2 years ago, I signed a lease with Cohen Properties. This was my experience after more than a month...Its been a month since I moved into my rental and I cant say that its been as happy or exciting as I had first imagined. Weve had just about everything imaginable go wrong and continue to fight with our agent to get things done. At first, we didnt have water, then no hot water, then our toilet was flushing boiling water, then our garage wouldnt close because the concrete was unleveled, the pool needs to be emptied because its filled with building rubble, the lights flicker because theres a short in the wiring, we fought for our house keys to be returned, just to be told a week later that they actually lost them and would replace the lock the following day. We are constantly told week after week that this is the last time well see contractors, arrange a meeting time, and then no one pitches with no call or explanation. I call the agent, Carika, who ignores calls, doesnt bother to return them and then when she does message she has a shocking attitude and cant even be bothered to take responsibility for the inconveniences caused. Ive begged and pleaded for someone to return my unanswered calls, sent messages asking for someone to actually come here and sort out their own contractors, but all my requests go ignored. The quality of the workmanship is shockingly bad (the shower door has been installed upside down, the concrete isnt leveled, the gas stove and bathroom basins not siliconed in) not to mention that whenever builders do actually show up, they always need to use my tools because they dont have what they need to get the job done. Ive had contractors show up, just to shout and perform about not being paid by Cohen Properties, refusing to do any work as if its something I can fix. I have called the office several times asking to speak to anyone who will actually be able to assist me and am turned away, saying Carika isnt in the office but will call me - she never does. Id very much like to enjoy my new home and not have to start every week fighting to get my snag list fixed - this is not quality service.Two years later, I have just moved out. In that time, I was asked to pay additional money into my deposit, after extending my lease. I found it strange but did so, because it was in the middle of the lockdown and I didnt have the energy, money or time to look for a new house. Weve just received our invoice, notifying us that we owe them R16,000 for fixes on the house, theyve noted the original deposit but not the additional money I had paid into it - the fixes being, repainting the house (usual wear and tear), replacement of 2 tiles, cleaning the house (I had a maid in for 2 weeks leading up to our move), and relaying grass (over a section that never had grass to begin with). When exiting the house, I provided a brand new gas bottle, new light fittings (they use cabinet lighting throughout the house, so the lights always need to be replaced because theyre not made for everyday use), and have had to fix a lot of the house - the gate motor didnt have keys, so when it got jammed on more than one occasion, I had to call out a locksmith, I replaced the garage motors fried motherboard because Cohen werent prepared to pay the call out fee, had to pay a team to remove the rubble that was left in the pool upon moving in because after 3 months we still werent able to use the pool, the list goes on. In fact, one Christmas (our first Christmas) I called the owner and real estate agent to let them know that their door handle had failed and we were unable to get into our garage where our car was. They assured me to prioritize us, and never showed. In another instance, another door handle failed (the kind handyman will tell you that 90% of his day is driving from one house to the next to replace door handles) and my 2 year old was stuck in another room until a locksmith could arrive. Their workmanship is shocking but their lack of ethics is a whole new low.
Beautiful properties
Love the photos and property finishes look amazing
I was personally treated like a dog. Person with no life. It depends who you are!
Property with high quality finishes and great sales service
They do not take directions well. Unable to keep to appointments after agreed upon time for snag list repairs and then informs you that they were at the house, when u were at home from 08:00 - 22:00 and no one showed up the entire day.They do not meet deadlines. Unprofessional and poor communication. Only positive thing is the quality of their finishes (caesarstone and cupboards), but poor implementation. Still waiting for a leak to be fixed after reporting it months ago.
No fare
Well organized and helpfull
Beautiful work
Home is where the heart is..
No comment
Pending review