1st time at new location well situated enough parking friendly and efficient service. Only thing that i would say they need to make sure the google maps directions correct as it took me in cape road and they not situated in the main road but in 2nd Avenue.... so need to ask someone

When I was having problems with regard to my DSTV the person who was helping me made to understand and was happy for the answers.

Extremely poor customer service. Personnel dont seem to know how to sort out client problems. Prepare to wait hours to get a simple problem solved on their system. Get fibre and stay away from them.

Futhi at Dstv office in Port Elizabeth was simply amazing yesterday. Friendly, patient and keen to sort out my problems with my pvr . She was just as kind and patient with the lady before me. Well done Futhi.

So helpful people

ABSOLUTELY APPALLING. The Previous Saturday we arrived at 12:00 and we were told we might or might not be served as the queues were long. This week we arrived at 11:00 and told same thing.They behave as though they are not servicing paying customers.Called the client care and they said we can disconnect our services if felt it best or arrive there at 07:00.WORST SERVICE EVER!

We had to wait two hours in a que outside the store, but once someone was able to help us, the service was really good.

Very efficient. Queued for 10 minutes. Fault on my decoder fixed in 10 minutes.All DSTV need to do now is reinstate those great channels they took away from us like ITV.

Took 1 hour to replace my explorer chip card. Very friendly helpful guy sorted my problem but now the Xtra view does not work. I will have to go back again. Eish!!

Friendly, well trained staff. Sorted my decoder out in 10 minutes. I had to queue outside however for 1 and a half hours in the sun and for half an hour more inside.

Social distance and all regulation are followed. Perfect for all.

Litterly no difference between Home Affairs and this place. Be prepaid to wait in the sun and be harrased by beggers and dirty car guards just to get your faulty decoder working. (arent we all just waiting for our contracts to expire so we can get Netflix)

The agency is not the problem everything need to still go trhough multichoice head office theres the sticky part.And they mire offline than online.

Very helpful never had such a great experience and service.....

Excellent service very impressed place need and tidy.Social distance and mask was compulsory.

We need more of these. The queues get annoying

All things DSTV you will find right here. Always a pleasure to visit Multichoice and their great service. I only hope they have extended their trading hours to be flexible for the rest of us though especially on weekends.

After talking an hour to them was surprised no record on computer in PE office. Think they ate absolutely shocking. Dont really know what to do so my experience is really bad. So i wud hive them 0.

On the whole it was a good experience with the staff being extremely polite and helpful. This is the Port Elizabeth RSA agency getting 4 stars from me.

I am very pleased with the service I received at the DSTV Depot today.

It was very fast and efficient.

Quick service.

Good service except What app does not work

I so wish they can open another branch, that place is so small for PE

Efficient service when paying account.

The service was so slow but the staff were polite

Good service and happy servers

Experience and good customer service prizes a reasonable

I will admit that the que was long, but they had many staff on duty helping us as soon as they could. They were super friendly and made the closing of my grandmothers account a breeze.

They helped me.....but not very friendly.......maybe they were tired.

Superb service despite the long queue outside.

Arrived on Saturday at 12.20, doors closed, with a rude man stating that they close at 12.30 and they would not allow us in.Arrived again on Monday, to ridiculously long queues (for both payments and repairs). The service is slow. The people attending are rude and impatient.

Contact center provides very poor service, may be you need to change your lateshift consultants or replace them, very useless.

Well run service center. They managed to fix the problem with my decoder (at no charge) immediately.

Seriously long queues! More than 50 people outside of shop in queue!

Signs to show where to be more visible

No stars! No service! Wow! Terrible experience with DStv! Just been getting worse since 2004! Awful!

The agent was very helpfull and sorted my problemJust one thing need atleast one more person to help her so that the line can go faster

Service in the store was very good and friendly, thank you Naven. Just a petty we could not get connected to Cachup or showmax and nobody answered the phone when I called the store

Terrible. Two people being helped at the counter. Two waiting for the assistants to come back. 7 counters. Atrocious service. Why must I come in to have box and catchup resit. ?

Poor service I received from the agency.

Shop is small for this community but the service is great

Fantastic service on both my visits. A pleasant improvement to how this branch used to be.

They are very helpful and friendly. Also ample parking.

My experience at the facility has been excellent. What is confusing is that twice now the problem could not be solved by an agent telephonically, but the first time the error was cleared in 2 minutes, & the second time all was found to be fine!!

Best service inspire of being a super busy place.

Very slow service

My problem was not fixed.

Theres a friendly and quick service.

Terrible, slow service. Customer satisfaction is clearly nowhere on their scale of rating.Although their are clearly some good people working there, the level of service is determined by the lack of opposition

Super helpful staff...let down by long queuing with no aircon or fans to cool the customers down.

Very helpful go early to avoid long lined

Very friendly and assistance was great. I replaced my decoder with a new one.

We were quick in and out ...thats a good service we didnt even wait that long it was hardly 5mins ....

I First mistake was sorted out by service section and promise made that the over deduction will be refunded in four working days

Offline for two weeks now.

Lady with brown braids must learn to greet and smile...

Service was good, waiting time not too bad. Staff very knowledgeable.

Your one stop for all your dstv requirements conveniently situated in newton park

Service was on point. 5 star service.

Could not speak to a human. Their numbers you have to press gave me no options for my problem. Bad bad service

The guy that helped me was very helpful and friendly. Sorry cant remember his name. The lady that took my payment very unfriendly.

Professional services but slow moving queues.

Helpful staff...and tend to solve most of the issues...

Service was good but when we got home we had to call for assistance because our DStv wouldnt work

Staff there doesnt look keen in serving. Theyre slow.

They take no cash...an inconvenience

Poor service from front desk... They dont seem to care for their customers and their attitude is bad

Why dont you reply to complaints of customets

Brilliant service as always

Awesome service

Appaling

Trying to get a refund from dstv...the hardest thing possible for them to do but yet when they want payment it must be paid on time...I m waiting 16 days for a refund....

Very efficient service from the professional staff. Only complaint are the air conditioners that were set at 24 degrees Celsius while already hot outside

Great and super-swifr service!

I bought an Explora a couple of months back and have now had 3 replacements. However, the staff at DStv in PE are very pleasant and professional, which takes the sting out of my 50km roundtrips to sort the problems out. However, my good nature has been stretched to breaking point and I hope that I will not have to go back soon.

Very good services and help full staff

Very good helpful friendly service. Product knowledge was very good.

Quick. Fast and excellent customer service

Staff is not friendly not really a nice place to visit

🙂

I hate standing in a long queue... I guess if I woke up earlier and got to the store in the morning I wouldnt have had to stand in a long queue... Theres limited parking as well so youd rather park somewhere and walk to this place

Friendly service, didnt sort my problem in full in one go though

You must have at least an hour when you go with technical problems. The waiting in the queue is very long. And then they dont have smart cards! Seems like admin queries and payments get sorted much sooner.

Cool environment with friendly staff..

Pathetic service - 2 hours to get from 15th place to be resolved.

I loved the service from the DSTV staff- very professional and had my query sorted out quickly. 😊

Ur service is pathetic.computers are always down and seems ur staff has a script they reading fromNot helpful at all.....shame on u dstv.

This is the place where you can be assisted in a friendly manner whenever you have a problem with your decoder or any problem concerning your dstv

The employees were very helpful

A great help

Was assist by iyanda very professional

Queues were long but the service was quicker

I dont know even if they helped but the gentleman tried

Malika, very pleasant lady, dealt with my problem sympathetically: time will tell if it will be satisfactorily resolved.

Very helpfull but you must be prepaired to wait.

Not very good service. Waste of time when trying to get a problem resolved. This includes the manager plus a staff member who just do not listen and say you must contact the call center.

Always helpful and service with a smile

Took them less than 10mins to inform me how could I save to pay 4 a year if I can afford. That made my day😊

Lady was extremely friendly and helpful.