MFCs online banking portal is not working. I am a Nedbank client and a Nedbank ID. They dont even bother to react to compaints.

MFC SERVICES JUST FUMES ME, THE MANAGEMENT IS WORSE THAT THE CALL CENTER AGENTS. my next vehicle will definitely not be financed through MFC, very frustrating

On Aug 13th I contacted Monica Malatji from MFC to settle my account. She sent through the settlement quotation on the 21th August, I then made payment in full as per settlement quotation on the 24th August. On the quotation it had cleared stated that the amount includes the courier cost to deliver the vehicle registration papers as well as the CHANGE OF OWNERSHIP FEE of R331.75Until the 5th November (2 and a half months later) I had been struggling to get a response from Monica Malatji. Every time I phoned, she said she would phone me back in 2 mins or the next day but she never did.I got soooooo frustrated and eventually on 5th November I physically went to MFC in kempton park because I had zero luck in getting my Natis back from MFC or getting hold of Monica Malatji in that matter. I spoke to both the supervisor and the manager at the office, only then I was told there was an outstanding amount of R3501.28 that I still needed to pay. When I checked the second settlement quotation I realized that they double charged me for the courier cost and the CHANGE OF OWNERSHIP FEE. They had then promised to revise the figure, as well as to use an overnight courier service to deliver the Natis.The next day I received the final settlement amount which turned out to be even more expensive than what had stated on the second settlement quotation. At that point I just wanted to get it over and done with so I didnt argue further and made the payment the very same day.It took them another week to send the registration paper. When I had finally received the registration paper and it turned out that the vehicle is STILL in MFCs name. I then sent another email to Monica Malatji and questioned why I had paid for change of ownership, and after she told me twice that the delay was caused due to they were BUSY WITH THE OWNERSHIP CHANGE! All my emails to Monica Malatji ever since have been ignored completely.The service (if there was any) received by Monica Malatji and others from MFC was beyond ridiculous. 3 different settlement quotations and 3 months time. MFC was either trying to rob you where they can, or they just simply cannot do basic maths calculations. On top of which they put someone who ignored all your phone calls and emails to in a position to deal with you. It is by far worst customer service Ive ever experienced.And also, when is MFC going to refund me the R331.75 FOR CHANGE OF OWNERSHIP BECAUSE IT WAS NEVER DONE???!!!!

Very unfriendly and incompetent call centre staff

Pretty poor website - no general email assistance and current forms dont process... shows a error.