Clean, well supported and formula driven. However there were long queues with one staff working while others had gone on lunch at busiest time just before 2 pm movies start.

Nice cinema. Good selection of films on show. Unfortunately the ticket machines were all off line but thankfully the staff were quick to assist us. No long queues to worry about. An Imax would really finish off this venue, especially as its the only cinema between Cape Town and Port Elizabeth. ☺

Was super disappointed.Our cherry Slush Puppies were definitely NOT cherry...We took it back explaining that the flavour tasted more like strawberry than cherry, but the lady insisted that it was cherry... Maybe Ster Kinekor Garden Routes cherry flavour tastes different than the rest of the Ster Kinekors in SA.The popcorn salt was also full of clots and hard, so it was a little tricky to throw it over the popcorn.

Very dissapointing. No aircon on a hot Sunday afternoon.

Big and clean theatres. Abiding to all Covid rules and making sure their customers are safe

Completely under staffed, the lack of staff causes the cue and venue to get over populated making it difficult for people to social distance. We even saw movie goers attending the entrance to take tempratures and sanitize people coming in, would not reccomend this place during the holiday.We came in 20min before our movie started, and entered 30min late, that is how long you wait fmin cue.

Please support this branch when you are vaccinated please,it will not survive if it going to be quiet like now

Self-help machines did not work. Was a hectic busy day.

Great and safe environment for the entire family

Its A Very Lovely And Cosy Vibe

Clean and neat cinema with friendly staff, outside of season operations run smoothly. Peak times during holidays (and when major movies are showing) the operations could be optimized to prevent movie-goers from having to stand in queues that stretch to the outside of the cinema. We waited about 40 minutes to collect our popcorn and then waited in a line again to have our tickets scanned and acquire admission to the cinema.

Kids enjoyed their movie.

Great movie theater good customer care and clean

Ster Kinekor has proven to be an enjoyable experience. The place is generally well kept, though peak hours (and big movie days) can be quite a squeeze. I find the card machines are often faulty here so I would recommend ordering your ticket online before you arrive. Being one of the only places to watch a movie in the area, nothing beats it.

Love it, should just let parents decide what kids can/cant watch, staff could be friendlier as well.

What a lovely experience. The staff were extremely helpful, friendly and readily available if you needed assistance. Will Definitely visit again.

Great experience. The theater sound was very good and the seating comfortable. Great, friendly service offered to us by the assistants.

The place looks gorgeous, but we waited in line for half an hour. The line was very long and there were only 2 people working there. On a Tuesday, when its half price, you should expect to have lots of guests, but the cinema wasnt prepared at all. Some people were even late for their movies even though they got there early. Such a beautiful cinema but unfortunely the lines ruined the experience.

The cinema is good but lacks staffing... Drinks and popcorn fresh! Sound quality is ok. They tend to compensate for sound quality by turning up the volume which in my opinion makes things worse... Overall a great time!

Me and a few friends went to watch The Lion King on the 23rd, we payed and went it the theatre(4).When the movie started it was as of the left set of speakers didnt work, the volume over all was also very soft. Within the movie 5 different people went to report the sound, but they did nothing. I would definitely not recommend this theatre.

Process for snack and ticket purchase and collection was seamless. Perfection! The staff is also very friendly.

I cant compare it with other places because we never go to theaters .. but we absolutely loved it.. staff was friendly. Easy to get to shairs. The have extra lifters so if you to short they got you sorted..

Very nice theater. Always neat and clean. Consistently has a great selection of current features. Self service machines are very convenient. ...and, wonderful popcorn!

Might have been the first time, but the service could be better. No other problems.

Its effecient and clean.

This movie theater looks great and it was so clean and the service was fast and good. The quality of the theaters themselves are great. The staff actually care about your experience as they even came and had a look if tge blue lights at the stairs werent going to bother us. Overall I had a great time there.

Watched Lion King and were really disappointed. The volume were so soft that you could almost hear the person behind you breathing. Went out three times to ask that they can turn up the volume; just to return with no improvement...

Nice facilitiesStar wars was silly, but the theatre was good.Also, really nice popcorn.Always a highlight of going to the movies, good popcorn!!

Badly organised. Large queues at 9.00am both for cash and machine. For the first 10 minutes we were in cash queue only one cashier. Plenty of staff just milling around. Finally Manager gets another cashier on. When we pay we are then told we have to go and wait in another queue to collect 3D glasses! !!! Why cant they just have the glasses at the cashier station to hand out when you pay for your tickets. Ridiculous! !!

Busy and would advise book on-line during holiday period. Drinks and popcorn queues moved quickly. Staff very polite and helpful.

Hi there, i went to visit the cinema today, after seeing Knuckle City on sabc3 morning expresso show that the movie is already at cinemas, very disappointed with the coment or rather the response of the staff saying that black people do not visit the cinema, that is why the movie isnt here in George. Can i request the movie please, as black people we do watch movies as well.

Was INSANELY busy, rainy day and only cinema in area means every movie getting sold out and hectic ques. Howevee staff worked hard at hectic pace while still being friendly. Great service

This is a nice cinema with friendly staff. Their chairs are comfortable.

Exactly what one expects from a cinema. Sneak your own snacks in if you dont want to be fleeced at the snack bar.

Great experience, clean premises. Liked it a lot, well managed and the staff were excellent.

Geminis night scenes not that good

Great movies great memories with kids. Just wish it was more affordable so more kids could visit

Seeing as it is the only cinema available when staying in Plett, it provides a great breakaway on rainy days.It is certainly a good way to spend time when your favourite movie is released.

Nice watching movies here

A great movie cinema that keeps up to date with new movies. Get there early to book a ticket on peak times (usually weekends) and make sure you buy your refreshments 30 min before the listed time as the queue does take a bit of time!

UPDATE: Never Sign Up For Fan Club! Cancelled Months Ago, Unauthorized Debit From Our AccountSo we signed up for fan club last year and shortly there after we decided to cancel. You can read the original review read below. For months the cancellation stood just fine. Now in December they decided to start debiting our account again. We contacted ster-kinekor and they responded with a bank account indemnity form which we sent back at the same day. More than a week later and no payment to our account nor any response from them. We sent a second mail earlier this week and they havent even bothered to respond to that mail.Although the amount is not much, we are however curious as to how many other people this has happened toOriginal Review:So we decided to take the kids for their first movie and honestly if it was our first time to the theatre and we had no fond childhood memories we would have simply decided to spend our money elsewhere. The movie was brilliant but our experience with the staff was nothing short of disappointment personified. Three members behind the till had no idea regarding movie club options. They tried to sell us a package that doesnt even exist. We politely joined online and bought our tickets.Though dissapointed we were happy to let that slide but returned to collect our tickets and order some refreshments. I recieved the slip and went off to collect without scrutinizing the slip but to our dismay when we were handed two tubs of popcorn and asked where the rest was we were told that was the only thing we ordered according to the slip. It cost us having to go back and face the long teller q to correct it and then back to the dispensary q for a second time to collect our refreshments all the while having to endure qs that move at a snails pace .We will not be going back and will in all likelihood cancel our fan club subscription. It is appalling to see how untrained the staff are at ster kinekor in George. The level of incompetence and lack of interest displayed warrants more than one or two unsavory words of disdain.

Was a very busy day. The cinema could not handle the amount of people. Queues were exceptionally long and the staff did not have control over the people entering the theatre area.I did however enjoy the movie.

The pay stations allow you to complete your purchase including popcorn and coke... you pay the total bill only to be standing in the collections que for an hour.... my kids are sitting in the movie waiting for me to get the drinks and popcorn. Ive been in the que for more than 20 min and theres still approx 45 people in front of me..... i litterly did a head count.... never again...

Very clean. Fun experience. Great location.

Very poorly organised. Honestly dissapointing. Absurdly long queues to collect things Ive already paid for. This has nothing on ster-kinekor Cavendish Cape Town. Management and organiserw need to step up

If to compare to the theaters in another countrys this one is not modern and cozy

The normal movie going experience. An upgrade to the facility would be nice to keep up to date with other Ster Kinekor outlets and offer a better movie going experience. Average service levels which could be improved upon.

Extremely low lit screen makes viewing extremely irritating. people had to constantly walk out to request from management that the sound is way to low. all this while watching a movie a looked forward to watching for a long time. When staff come into the theaters, they use torches on their phones shining up at your face. the L.E.Ds are so bright on the steps that i can barely focus on the screen, the screens also show lots of wear and look very old. all this while chargin R105 to watch a movie

Comfy seats, huge popcorn...my 3D glasses were broken, always check for a sealed pack. There was a bit of audio disturbance which was short lived.

The sound and visual was good, there is no issue there. Sure the Avengers End game movie was cut off on the edges but still nothing of a problem. They can and should look at the seating since some are ripped badly and padding is worn down. Also the mens room was incredibly slippery yet didnt look glossy like there was water spilled more dull and waxy yet there were no warning signs which could be risky. And lastly and this purely my opinion is that their prices are a bit high, but then I suppose all the cinemas are these days...I also just want to add that the floor lighting is a bit bright, making isle seats not ideal because of glare, especially while wearing glasses like the 3D ones. Maybe management could dim them a bit during the show...?

Fantastic that staff are trustworthy, I forgot my cellphone in the theater and they kept it off me. Whow. Well done

We went to watch star wars, the movie started half an hour late, and then the first 30 minutes were without any voices (only sound effects). Only to be told at the hour mark that the movie would not be started again or the problems fixed.On the plus side, they are pretty used to giving refunds.

New system not enough employees to explain have to figure it out fir yourself otherwise nice place

I imagine that competing with Netflix etc is not easy, so why shoot yourself in the foot by charging what you do for popcorn, soda and sweets. How anyone can justify R35 for popcorn or R17 for 340ml water is beyond me. We all know what those things cost elsewhere, so why the mark-up? You are ensuring that people only come for the rarest of occasions, or massive blockbusters.On the up-side, there has been a noticeable improvement wrt the staff service.Come on, charge a reasonable price for your food and drink and maybe people will stop smuggling their own in.

Fantastic! Havent been to the movies in two years so, it was great to sit back with ones popcorn and dive into another world.

George Sterkinekor often a mess with broken machines for bookings and payments with impatient looooong queues. And staff who could not care? Disappointing though.....love the movies.

Watched my favourite movie. Clean. Staff awesome. When im staying in Hermanus again. Will visit then again. Definitely. Made my day and without knowing it was my birthday. Made it very special. Thanks

Understaffed during peak times which causes very long queues and made us miss the start of our movie. Self-service kiosks out of order on multiple occasions. Staff however are friendly and helpful.

We enjoyed the movie and the staff was very friendly and helpful. However the seats are dirty, not from popcorn lying there, it looks like it havent been cleaned for years.

Pleasantly surprised by the friendly service. Self service stations are very convenient and snack court staff friendly and efficient. Neat cinema.

The new feature of buying your snacks at the ticket booth and then only collecting isnt the best idea. No human contact to specify... Forgot lights on during the movie and staff just seemed nonchalant

Great setup, enjoyed the movie but drinks and popcorn is extremely expensive

This cinema could do with an upgrade... Please can that upgrade include a prestige and an IMAX. Please. Im begging.

Nice cinemas.. Great staff.. Comfortable seating.. All round wonderful experience

I like it!!!! I am very picky what I watch. So I do not visit regularly! But no complains!

Saw excellent movie with J_lo.Service at popcorn n drinks counter shockingly slow tho

Sound quality poor. When brought under management attention everyone is running around with no solution or any feedback.

I love going to the movies but its really becoming expensive! I enjoyed the overall experience but the staff service could be better. For example, I went to the movies to watch the new Lion King movie at midday on a Sunday. There was one staff member at the ticket purchasing counter and only two at the food and drinks counter. The queues were absolutely insane and Im so glad I booked online so I could at least avoid one of the queues. I was 30 mins early for the movie and walked in when the movie had already started. I missed the opening scene of one of the most iconic movies ever. And then at the end of the movie about 2 - 3 mins after the credits started, they switched on all the lights (full lighting and not partial as per normal).All in all, not a great experience at the only ster kinekor in the garden route for one of the busiest weekends of movie releases. Really need to up your game guys.

We go there periodically to watch the latest attractions. Its not the best movie theatre by far, however its ok. You can get the usual combo-box snacks, popcorn is always a bit dry. Nevertheless, the theatres and toilets are clean and you will enjoy the experience. We go at offpeak times and its nice and quiet with lots of seats to choose from.

Nice, beautiful and welcoming staff close to restaurants like mug and bean and spur so when you done watching you can always unwind with a juicy steak at spur

Cool and amazing place to be but could u guys maybe fix the seats that are broken it would be fantastic

We had a terrible movie experience today. after travelling 200km and spending 800 rand to watch star wars our excitement was damped by the worst sound and visual quality ever. i had to fiscally go out of the movie to ask to speak to the manager who was nowhere to be seen. only after the forth time dd someone respond to rectify the situation. very disappointed.

Friendly staff, very helpful. Brilliantly clean theatres.

We visited Garden Route mall on our Holiday in December 2018. We came all the way from Hartenbos to watch a movie on a rainy day. As the movie starts the 3D part did not work and they had to stop the movie for 30min. We sat there waiting for them to fix it but then they said that everyone should refund their tickets because the film is broken. They waisted our time! Also a year back we also visited them and there was also difficulty with their 3D movie and we also had to wait long, before it started. Would not reccoment watching a 3D movie here.

Very good. Nothing beats a good movie from time to time and then Garden route mall Ster Kinekor is there. Thanks.

Well organised, friendly staff, clean movie facilities. All round good quality service. Very poor quality 3D glasses.

If i could give it 0 stars i would have. Went to see 3d movie that got stopped 10min in due to projector being broken. Had to wait in line for 1 employee to enable 300 people to get refunds. Shocking service and unfriendly, slow and untrained staff.

Clean and clean bathrooms. Friendly staff very comfortable seats. Good variety of movies.

Everything is better on the big screen. Watched Bohemian rhapsody 5 times already.

Movie zombies everywhere. Staff are really helpful. None of the self service machines work but should be fixed by 2020. This is the garden route #gardenroutemall #chillout #2020 #george #thereisaqueueforyou

Great movie theatre. Thankfully still the original chairs so a lot more affordable than the big cities

Great service. Hobbs and Shaw was terrible though. Cant believe I watched that

Great time. Favourite movie thoroughly enjoyed. Thanks.

Movies are up to date, food is delicious, and you dont have to wait in line, you could just buy tickets at the food section witch took me about 5 minutes on a Saturday.

Aweful. We came all the way to George to see a movie at 5:30pm. We arrived at 5 and apparently the employees decided to close the theater because „there were not that many people coming today.“ How is that possible? They closed the cinema on a Friday at 5pm because there weren’t that many people until then. Even though the website said they are multiple movies running, the majority of them AFTER 5pm. At which time did the employees think people would go into a movie on a Friday?🤔 10am?! Very disrespectful to anyone who takes his/her time to drive to the cinema and then gets disappointed by the theatre being closed because the employees seemed to don’t want to work right now.

Great big movie theater, if you want to watch a new movie that has come out, I highly recommend you visit this place

The sound could have been better. But enjoyed the movie anyway

Great entertainment. Staff very friendly and helpful.

Tills have only 2 people to assist customers, its not fast and effective. Very poor to have little staff to assist us, the que is long and its irritating.

What a disaster on 1 January 2018! The App, the self-help and pick-up tickets machines didnt work. Only 2 or 3 Ster Kinekor people who had to manage hundreds and hundreds of movie-goers. App took 2 payments, got refunded with complimentary tickets for 1 payment. There were a few other people who had the same issue @ Garden Route Mall. The theatre entrance wasnt clean. You have to up your game, Ster Kinekor. On the plus side: Staff was helpful when we eventually got to state our predicament!

4the 1st time in ages didnt get cold at the cinema.

Ster Kinekor was clean and everything worked fine. It was really empty. And that on a weekend. It is not that difficult to figure out why. It is really expensive. And that was the tickets. Wait till you want popcorn etc. It is easily more than the tickets.

The movies are great however the service is poor at best. Even the self-service consoles are slow.

HOW TO: Mess up a movie experience. Firstly, have your customer pay a obsene amount of money for snacks that cost you nothing to make. Secondly, dont play the picture of the trailers for the first 10 minutes, only audio. Turn the picture back on only for the customer to see ads for needless things. Thirdly, dont play the picture of the first 10 minutes of the movie itself, only the audio. Lastly stop the movie halfway through just to make sure that you didnt already piss off your customer enough. Honestly if I could give less than one star, I would have.

Ive had too many disappointments from this movie theater. Unfortunately it is the only one in a 300 km radius that is available so you must suck up the poor service. More than once, an advertised movie was just stopped and recently after only two weeks of showing. I actually purchased a ticket at the credit card kiosk and had to get a refund since they stopped showing the movie but the movie was still available to buy a ticket for. I purchased the expensive 3D movie ticket for a movie and then the projector broke right as the movie was about to start. One of the projectors malfunctioned. We almost missed the beginning of the movie. What I dont understand, is why they dont try to get more people to watch movies. They might have a lower profit margin per customer, but more filled seats would bring in more money. Sometimes the theaters are very empty. On my most recent visit the staff, who were chatting idolly, had the cheak to tell me I am nit allowed to take my healthy snacks into the movie; instead I was supposed to buy their unhealthy alternatives for an arm and a leg.

Situated near all the coffee shops and restaurants, so u can take a break while you wait for movie to start. Safe for children from 10 years old to go alone.

Self help terminals did not work and they had no creme soda soft drinks

Not happy, my birthday today, no discount, nothing, I am a SK Club Card holder. the movie I wanted to see was fully booked. So I am not happy.

Neat and Tidy. Friendly Staff that are willing to help! Machines are all working. Mens Bathrooms are clean (Not sure about the females and wheelchair for obvious reasons)

Out of 5 self-service/ticket line machines only one is working. After 20min of waiting the last machine stops working. Have to move and stand at the back of the line to buy a ticket where 1 person is working. Very poor!