Disrespetctul agents, unprofessional and very undermining agents. Never seen such i***** 🙄 who are disrespectful. MTN find dedicated people who are serious and professional or rather close shop s**s

Bad client service.

Service is shocking. Would not even rate it a 1 star. I have upgraded two of my packages on the 5th of Feb 2021 and both were upgraded to the wrong packages. This happened after I have informed the manager (Elize) that I do not see the packages as specified on my MTN app. Elize said to me that I must not worry because there is only one package code for the price I took. On the 12th of Feb, I realised that I have not received the packages as promised. I immediately informed Elize. She said that she would sort it out and it would take about three days. So time flies and after numerous phone calls to follow up with no response and empty promises from Elize, on the 25th of Feb I requested a copy of my contract. Elize informed me that MTN normally do not give out the contract but that she will give me a copy. On arrival at the shop on the 26th to collect the contract, Elize inform me that she found the problem. She loaded the wrong code for the packages. She also stated that now that they know what the problem is, it will be resolved early the following week. Today is the 2nd of March, issue still not resolved. When I phoned MTN customer services, I was informed that the issue was raised only on the 27th of Feb. This poor performance is unacceptable. In my opinion, its the stores responsibility to follow up on something that they have messed up.

They are oky, but some of the employers doesnt really have kind of respect for the clients!!!

Friendly and best service i love this shop you always come out with a wide smile

Friendly staff, knowledgeable of the services they render and adhere to customers services ethics

Well experienced stuff especially Primrose

Friendly And helpful staff

Poor service

The staff doesnt have a clue of the products

Not enough staff