Guys please dont use this courier companyThay are bad for your businessToday I went to collect my parcel at my own cost from their durban warehouse.I was lied to in the benigging that the truck hasnt arrived yet, then I attempted to call again and speak to someone Im management, then told its there but unpacked from the truck.I pleaded how important it was and it will eventually cost me thousands in losses over the weekend and they still refused to just supply my parcel.I will never do businesses with RAM again and tell ppl I know not to do business with them

Such poor service. Kindly dont use them to avoid disappointment.

Incompetence galore... These guys are probably cheap. Dont know why theyre being used #Frustrated

Stay away from this company. I have a feeling my parcel was only delivered because I called over 30 times and hounded them. The driver was not even apologetic for the delay.Why does a reputable store like Le creuset even use a pathetic courier company like this?

Most pathetic courier company in South Africa - unfriendly, not helpful, do not care attitude - they do not even deserve one star. I hope they go out of business soon!!

They came late but they delivered on date, takes - +10 minutes for an agent to answer you from call center. Good service ram.

Apart from the delivery being made within a couple of days, I still had to phone the call center roughly 8 times in order to get the package delivered. Within the 8 calls, there were different excuses each time as to why my package hadnt been delivered. Including that I didnt answer their calls (I did NOT receive one call from the delivery drivers) and that their driver didnt have airtime and there was an issue with their system so the delivery couldnt be made.Upon delivery, the drivers proceeded to blame me for the fact that the delivery hadnt occurred and that they had been to my address for the second time today. On the first occasion, they apparently spoke to the security guard (where there is none during week days), and he was apparently rather rude when dealing with themIt seems like a common trend from RAM delivery drivers to always shift the blame onto others and therefore suggest that its NOT RAMS fault for not delivering.Furthermore, as a business, it makes for a bad reputation, when you start to blame others (including your Customers and therefore potential future Customers)RAM wont give you their drivers numbers to contact them and find out where or where they are going to be delivering. Yet upon request that the drivers phone when they get to the gate, automatically means that we are going to be getting their number anyway. But wait lets not forget that they say that they Tried to call you, but couldnt get through, yet I had my phone in signal and on my desk in front of me the whole day. I would say that is one big lie, and them just not caring about their customers.Why would I not want to take delivery of my package? RAM??

Situated at a dead end road and no parking for visitors

I have been waiting for a parcel for 2 days and I keep getting told “unable to deliver” yet nobody has called me and I am in the address that I wrote.

They send me a message saying they are coming to deliver my parcel so I decided not to go to work midday I call call center they said they are no the way I waited after some time I called again they said 14:30 they will be there I waited I called again at 16::00 they said the driver is coming he is doing the last deliver then hes coming to me I waited I called again at 16:55 and they said driver is coming...what the f*** its my daughters birthday that her present and tomorrow Im going to work I cant receive deliver at work

The worst delivery service I’ve ever received. The drivers are rude and the company doesn’t prioritize customer service. My driver called when I was in the shower - three minutes later I step out and he isn’t there.I asked if he could come back and he said he’ll come by the next day. Next day I call and they tell me my parcel isn’t out for delivery and I’ll have to wait another day.1 Star is honestly a lot for these people.

If there was a negative rate I would definitely give a -5, the absolute worst, very dishonest, say they will deliver and dont, say they have called but they havent. Full of excuses and no result. The absolute worst

I was contact via email from ram couriers stating my delivery as been sent out , however i have still not recieved my delivery ,on tracking site for ram its shows the delivery was attempted on the 19/08/2020 @06:51 however i was never contact by delivery person despite me leaving special instructions for driver to telephone call me when at gate , delivery was sent out again 20/08/2020 still have not recieved it despite contacting customer services to request driver calls me ,it is very difficult to even get proper contact details for ram couriers in terms of email addresses even the live chat which from my understanding supposed to be an online chat does not even take a person to such place ,i have dealt with many other courier companies on previous occasions but i have never recieved such terrible service, i have lost two days of work due to waiting for my delivery which i am not going to be compensated for ,it is very disturbing that as a consumer we recieve such poor service

Absolutely bad.Says delivery in transit and days keep on going and the package is not getting delivered. When u phone the warehouse always an excuse. Extremely pathetic useless courier company.If I could give ram couriers 0 stars i would have done that.

My experience with the courier man was trash!! I was being spoken to in a very rude manner. The driver didnt want to speak English and had told the man in the passenger seat in isizulu to speak to me because he says that he refuses to speak English (He thought I didnt hear him). He spoke to me in a harsh manner just because I wore a scarf on my head(because Im black muslim) and because I spoke in English. The driver spoke in isizulu even though he was well aware that I speak English and we had a conversation back and forth (while he spoke in isizulu and I responded In english). As I was speaking, explaining as to why I did not have an updated proof of residence, he began to talk on top of my voice and started the car and was ready to drive away. This is unacceptable!!So ...Afterwards, we had agreed that he would deliver my rain simcard today and I would provide the relevant documents. As a hand to hand courier company, I expect the driver to come all the way up the drive way to my door step, but instead, he asks me to meet up in the middle of the road.Customer service was horrible. This is REPULSIVE!!

Very poor service. Was told to expect delivery between 10am and 12. Its now 5pm, still did not receive my parcel or get contacted. Phoned the customer centre at 3pm and they assured me that the parcel will be here before 4:30. I had to take a day off work and cant leave the house because I was told that only I can sign for this. Terrible experience!

Their site conflicts with how they believe they operate,claim to offer insurance then they like no the site is wrong ,why would anyone ship anything if you have no insurance to begin with what a wasted time and effect trying to log or even find out if I could use them to frieght items

Okay i have ordered something and it was supposed to be delivered by RAM. I was surprised that the delivery guy told me he cant fine my address, i asked Him what is the GPS navigation system for? His Answer was he didnt have one. That shocked me, how does a corrier company not have that. So Guys maybe the situation was different, maybe he didnt have data. Im not sure what happen there, but this is not supposed to happen. Either than that you guys are good.

ABSOLUTELY USELESS!!!!!! Cannot deliver one simple parcel and nobody is willing to help. From 19 December 2019 to 2 January 2020 - still no parcel. Nobody calls back and they simply shrug off any complaints.

One of the most challenging freight companies to deal with internally. The administrative staff is extremely unhelpful if they eventually bother to pick up the phone which rung incessantly. You are then handed over from one incompetent person to another who is no wiser and eventually the line gets disconnected. The only decent part of this company is the delivery team and I feel sorry for them because they get the raw end of the deal.

Very disappointing. Expected my delivery from Rain through Ram but the Ram drivers only seemed concerned about smoking their cigarettes infront of me. Now they sent my package back to Rain saying I did not have right documentation, I had called earlier and spoke to a lady at Ram and she assured me that they accept Bank Statements as Proof of Address and these guys kept on asking me to say my ID number 3 times as if the ID was not mine. Thanks to them, my wife had late submissions of her assignment, hope they are happy.

Never experienced such incompetence! Their agents dont even pick up the call, when they dont deliver in your area they dont even bother to call you and let you know and ask you if youre open to meeting them half way, Id give em zero if there was that option,

Most useless courier service. Unfortunately FNB my bank uses this atrocious company. If and when you do get through the staff and managers are totally incompetent. SMS states parcel will be delivered between 9 and 5pm. Twice in one week delivery after 6pm. Ram thinks that we dont have any other work but wait for their disgusting service. If this wasnt a public platform the use of profanity would be necessary. 1 star is way too much!

Good n lovely place

ABSOLUTE DISGUSTEDI took a day of unpaid leave to receive a parcel. After about 5 calls i finally got through to them. They assured me the parcel would be here by about 4 pm latest. Its now passed 5 pm !!! After about 4.30 pm NO ONE ANSWER any calls!!! They put you on hold and then cut the call !!! They are by far the worst courier Company.SAVE YOUR CASH AND GO SOMEWHERE ELSE !!!

Very disappointed.Let you know at 9.30am they are on the way to deliver. You pjone them and the phone rings for 20 minutes before you get through to someone. You get told that they will be there between 3 and 4pm.It is now 4.15pm and i am still waiting, a whole day wasted waiting for them😠😠😠😠😠

Poor customer service. We would not recommend.

Absolutely non existent service. RAM was supposed to deliver a package on the 18th of September and apparently after an unsuccessful delivery, with no communication whatsoever, they have just left the package in the warehouse for a whole week, yet again no communication whatsoever, where I had to phone them to find out what is going on. No apology, no care in the world and no delivery yet again today.

They dont call before they come even though the office says that they will do so. It is almost impossible to get someone on the phone who is in charge enough to actually help. Would not recommend...

Super displeased. Worse customer service ever. I called 6 times and they kept me on hold, mute and dropped my call. All I wanted was a simple quote

Oh my soul!!!! The worse delivery service in SA... God knows how they are still operating.... The delivery guys lie about contacting customers and going to the delivery address..cant understand simple instructions of deliver at a certain time. .. Have no clue why vodacom deals with them.... Hope they pull away the contract from ram couriers.... Or Vodacom stands a chance to lose alot of customers.

Hi, I have never seen such high level of incompetency. I have been calling your offices from yesterday and not even a single agent was able to assist me. The first agent I spoke to advised me that she will get the driver to call me back of which he haven’t from yesterday. I call back today and I was told to hold on for the driver and the call get disconnect a minute later. I call the third time and the lady cut the call when I ask for progress of my order. IS THIS YOUR CULTURE? I WILL NEVER RECOMMEND YOUR SERVICES TO ANYMORE. EXTREMELY DISAPPOINTED!!!!!.

Very poor service I was put on hold on the phone today and all agents were busy till I managed to get one who then said I must hold. I was holding for more than 4 minutes with no one who is telling me what Going on way bill CL00166219

Changed delivery address to work address parcel was delivered to home address and taken back to warehouse and have not been contacted again and awaiting my parcel still

Very very poor service from this company.No one bothers to answer the phone.It rings and rings and then goes to the national call centre where you are made to wait 10-15 minutes before someone decides to answer the phone.What has happened to Batho Pele, Ram Couriers?????

If only Google had negative numbers I would rate RAM courier services -5 stars.They are the WORST courier services that I have ever dealt with. Over 3 weeks Ive been waiting for my parcel to be delivered with no results as yet. The customer services is up to maggots! NOT recommend 👎👎👎👎👎

I would really like to give such an awesome shout out to Vusi and Bulelani. They delivered my laptop to my work and unfortunately I didnt have my i.d only my license so they had to take it back. I asked if they could deliver to my house 2km away and Vusi said he will see how far they are with their deliveries. At 20:15 tonight i get a call and Vusi says we are outside with your parcel. I was so amazed. They really didnt have to but they did it cos they know awesome customer service. After such a long day for them they did not even lose their smiles and humour.Vusi said to me he knew how I really needed it and he had to bring it. Thank you guys. Its people like u 2 awesome guys that make things so much happier.

Trying to get hold of them the whole day and when you do the call cuts also they put you on hold for more than 20mins and call gets dropped again.Very bad service from the call center

Not too impressed. I have had 4 different prices quoted for the same service request. What will I end up paying if I go ahead . Prices ranged from R2000+ to R271 ??

Try to get a parcel from Vodacom since 25/9/19 phoned the office today 26/9/19 6 times got cut off, everytime have to explain the whole story again. not happy at all. and they asked me what time will I be leaving.

Rubbish. I ordered rain 4g on the 1st of December. Its the 12th and I have not received my sim card. RAM COURIERS IS JUNK. RATHER PAY MORE BUT GET SERVICES elsewhere . RAM is toooooooo SLOW

I think because they have expanded and they are no longer prioritizing their customers. they simply say attempt failed without contacting the customer, they deliver where its convenient for them only. their services is very disappointing and poor.

All companys out there. Please do not use this company for any delivery services. Upon asking about delivery, the phone gets put down in your ear. Your admin staff are incapable of doing their jobs.

Waited an entire day for delivery and no on one pitched. Customer services told me only I can accept my package. Waited around the whole day because customer services told me they cannot assist with a possible time as they are too busy. As though the client myself is not busy.Called the next day explaining the situation of no delivery the rude guy at customer services puts me on a dead hold for 20minutes to supposedly prove a pointTerrible service, unhelpful staff

I hate to brag but I received great service from Ram. Place an order for collection in Jhb to Durban and order was delivered as promised the next day. Simphiwe from customers service provided excellent service. Thank you

Stay away from Ram!! Worst courier company ever!! They delivery incorrect parcels.

Useless!!! 3 days later and still waiting for my delivery. Try call and get the run around from Stanley, Sunana and Laurence. Other times the call does not even get answered and the call gets cut. What a joke!!! If you require service, rather go to Dawn wing or Courier Guy, they at least are on time and do what they say they going to do.

Pathetic service! Dont use RAM. There are many other more competent couriers out there. RAM doesnt collect when asked to, dont answer their phones and their customer service is a joke.

Most people are working because of Ram it even fights with unemployment in the country

They honest they the for customer

The worst couriers! So useless!!!

Horrible service.Been sitting on the phone trying to reach someone for three days.No answer.No idea when my parcel is arriving because an attempt to deliver after business hours was made- now the gift I ordered won’t be here on time.

Terribly, terrible Service wish 0 star or even negetive was an option.Got an sms stating that my parcel has been dispatched for delivery at 7:42am.10:08 called their customer service department to enquire and confirm delivery time at my work place, just in case I leave before they arrive,I also then ask if I can have someone else sign on my behalf incase I have left.Only to be bombarded by statements and company procedures that dont allow the delivery address to be different from your residential address.For crying out loud its a work address (delivery) so it wont be the one on my bank statement and I believe it would have been wiser if you let me know before hand of your barbaric procedures because I would have had to Cancel my Vodacom contract all because of YOU!!!😡

Got here to complain but the 2 star rating speaks for itself!Pathetic service and disrespectful.Stay clear from these cracks.

Worst Service ever!! i got a message saying my goods would be delivered today and a while later i get a call from the office asking me for directions. the driver booked my stuff down as nondelivered because he already left the area. biggest mistake doing things online

Tried to get a quote from their Durban office and was subjected to the most pathetic telephone service I have experienced in a long time - careless and clearly no interest in winning new customers. This was my 1st experience of RAM and I tried 4 times to get through to someone. I managed to speak to a person on one occasion but each time, for different reasons, was left listening to their clinky clonk music. Gave up and went elsewhere.

I honestly dont understand how this company hasnt gone bankrupt already. A complete waste of time and energy dealing with these people. Take your business elsewhere.

Nobody ever helps , they tell you to hold on until the call gets cut off

DO NOT WASTE YOUR MONEY BY USING RAM.SAME DAY DELIVERY IS FALSE ADVERTISINGI had an urgent document that I needed delivering by same day delivery before 17h00 as Ram promises and it was not delivered even though the document was picked up at 13h35 Even after spending R275 on the supposed same day before 17h00.

Atrocious service. Lost parcels, never delivered, no one can ever help you. Everyone tells you a different story. Still no delivery. Disgusting, honestly.

Absolutely pathetic service. My advice rather use time freight.

Live chat service on their website is a joke. Delivery went to the wrong address twice. Difficult to recommend this courier service.

Effecient hand to hand couriers. Trustworthy couriers meeting clients needs.

Absolutely rubbish

Customer service is NON-EXISTENT. They cut your calls off, dont respond to emails or contact forms & the live chat is a feature that doesnt seem to work. Instead they will continue to attempt deliveries to an incorrect address given by the sender & you have no way of rectifying it. They dont even deserve the 1 star I had to give to do the review.

Terrible phone connection, poor phone etiquettes, the person who answers does not say when they transfer you.Overall terrible experience

INCOMPETENCE GALORE!Its sad that some of the biggest retailers use this company and they drag those company names down with their major incompetence. Disgusting! Utter rubbish.

TERRIBLE SERVICE!!!LIVE CUSTOMER SERVICE CHAT GETS NO RESPONSEWAIT FOREVER TO GET HOLD OF A CUSTOMER CONSULTANTTOLD THAT DURBAN BRANCH WILL CONTACT ME BUT STILL NOTHINGDELIVERY 2 DAYS LATE GOING ON THE THIRD.NO CUSTOMER SERVICE AND THEY CANNOT BE BOTHERED

Worst courier in the country on day 4 of my parcel being out for delivery - no delivery - says unable to deliver as business closed and our business doesnt close - not one attempt at delivery or phone call. Last year took them 2 weeks to deliver my husbands phone - DO NOT USE THEM EVER

The service was disgusting and attempts to get assistance from the call centre was pathetic . would NEVER recommend the use - This cost me in numerous calls, time and lost production time .. NEVER use RAM if there is any other option

After being on hold for 8 minutes, oe of the useless consultants picked up the phone without realising it was ringing. Proceeded to dial a number while i was on the line. Then when they realised i was on the line, they hung up. Useless.....completely useless

Most Useless Company Dont ever waster your time with this Company !!!!

Never ever use Ram absolutely pathetic and appalling service.

Mark govender, the most helpful person in RAM couriers... well done...

Very bad service delivery guys are very rude.

They are pathetic with their service and more pathetic when it comes to answering the phone. I have been trying to contact them since 9 in the morning, had a few calls dropped by them and its now 3 in the afternoon and I am still yet to talk to them...... Absolutely pathetic

Pathetic service no communication. My stuff is sitting at the depot for days on end

They never ansewr the phone (durban) Its now a week and my parcel hasnt been picked up . Terrible service.

They never answer there phones. Eventually after two days there excuse is they busy,very impolite aswel on the phone.

Worst service ever..vodacom needs to change the courier that they are using useless n pathetic service ever

Got my parcel even though I spent so much trying to get it

Theres a reason theyre rated so badly. Be warned.

Most useless incompetent company aroundTry phone the durban branch off the website its not even a valid numberPlease can you shut this company down ,been waiting 5 working days for a package ...

Punctual ,great customer servuce

Unfriendly staff, failure to deliver bcos they could not locate my house for 3 weeks now

Reliable is the only way to describe these guys

Received a delivery yesterday with an item missing ... Tried calling Ram 4 times to have someone pick up and cut the call on me all 4 times! Pathetic

Two Day waiting for delivery😡😡😡

Worst courier ever.... Had to wait all day for my delivery.

Nobody answers the phones. Pretty pointless calling their office landline.

Horrible Service!!! Not once has a delivery been on time. If I wanted after hours service, I would have asked for it. Pathetic!!!

Very disappointed with their service

The Live chat on the website doesnt work so dont bother waiting for assistance there.

They are great and on time!

Shockingly poor service over the phone, catastrophically late with delivery, and just generally awful, 0 stars, will never use them again

What a bunch of pathetic people. Messages dont get carried over from online chats. Why are they on a payroll if they cant do the work

You have to park outside if you go to the depot

Dont even answer there phones

Good and excellent like it

Terrible customer service