Seriously PATHETIC customer service. None of their numbers to call them work, and none of their online support staff respond to you when you put a request in.Do not utilize their services, it is not worthwhile. you can get better service from Telkom. And that is saying something.
Their service is very very horrible. Dont frustrate yourself by subscribing to homecloud. I thought poor reviews were far from me until I paid R999 to be connected only to be writing this after 2 weeks. I have no service and no one returns your calls, your support tickets from their website are not responded to.Dont waste your energy with emails. It wont be responded to.Such a waste of money and time. Ombudsman and the consumer protection agencies should be going after them. There just incompetent and I am tired of trying to get them to do their own job.Nwabisa Mbewu from accounts couldnt not even take a call or refer their support team to help me out. She claimed she cant do that because she doesnt work for technical support but I bet my monthly premium pays her salary.Primrose, Joe, Joe Chettier just to mention a few people I got to speak to but did nothing about a simple un-ricaed Sim sent to me over a week ago. I am still sitting with a no service signal. I have made over 200 calls to homecloud but nothing has been done about it. Rubbish!
Worst service supplier ever.
This is the biggest rip off on data...if you wanting extra data...its about R100/gig...run far away..
Pathetic service 😡
Answer your phones!!!!!!!
SCAM !!!!!!