Flexi club is our vacation club we use it to book holidays for our family, they are user friendly call them and ask for Irene. We get luxurious accommodation with see views

Worst holiday club ever. Once you join there is no getting out. If someone was willing to buy my share I would have sold them

Wonderful stay - 7 days is too short!

Beautiful place, very safe. Resort is clean with friendly staff. All covid protcol are in place. Resort Manager is extremely helpful and provided excellent service. Thank you Marget Sands.

The wotst client service you can imagine. It takes them ages to answer phone calls. They just refuse to report back on questions that the operator cannot answer. Have been waiting 2 weeks for the first and a number of days for the second person. Absolutely pathetic!!!!

Perhaps one should take the time to explain to Flexi Club the wonders of technology. Emails go through and ought to be replied to within the day ( if not within the hour) and not 3 weeks later. Left a message after waiting for at least 20 min for a consultant to reply. 7hours later and still nothing. Not someone you wish to invest your hard earned money with.

The staff at flexiclub have always been very helpful but the number of resorts on thir system seems to be dwindling with some great ones like sun city, dikhololo, umhlanga cabanas all not there anymore

Was helped with my query and managed to get 2 bookings! Very helpful, friendly and accommodating.

Some agents/consultants they know what they are doing. But, others they dont know. They keep client waiting for ages.

Fantastic service and a wonderful stay!

Me and my husband, we joined this Flexi Club last year February, we were on our holiday in Durban. And this guys sold us this holiday deals. At the moment it sounded so legit and like its going to make our lives easy as we like to travel. WORST DECISION OF OUR LIVES. we paid R11 500 on the spot to buy points as they call them.Now we want to go on vacation and we cant use our money, first they said we need to pay Levy fees which was R8 000. We paid that today. Now we are told we need to pay an extra R6500 for a 3 day trip to Durban. We spending more on this club, than what we could have spended paying the hotel ourselves.I WILL ADVISE ANYONE PLEASE, BE VERY AWARE OF THIS PEOPLE. Now we even thinking of taking legal action to get our money back. Do not join this club, its day light robbery 😡

Magalies Park needs more friendly people

Its so close to the beach. We had a sea view room and I loved it! The service was really amazing and made sure our stay was good. It was worth every penny.

The corner sea facing unit no. 15 with its oversized balcony and built in braai area is an ideal getaway. Location is good, suitable for daily shopping requirements.

Resort beautifulRooms beautiful spacious n well laid outService is a problemNo On site kiosk so running out of milk or bread means u have to leave resort to get to shopsMaintenance of anything u need in unit is poorno response at reception... its like u got check-in next time u interact with anyone on resort besides ur cleaning lady is when u check outHad a problem with leaking shower door... logged it in day one when we used shower again logged it with cleaner in Mondayy... n its still not fixed 4 days,later.No one checks on u even for a courtesy call.But very relaxingVery sereneVery chilled hide out

Seamless holiday booking experience.

I can never find space anywhere I want to go! Its a great battle!

The only reason I still have it is because I already completed my subscription. Dont be fooled. The yearly fees are almost the same amount.

Having been a member of flexi club since 2004, I enjoyed very good and beautiful holidays with my family until in 2017 when I could not afford the annual fees anymore, at the time they were +R8000. I subsequently moved to Flexi access signing up for a cancellable contract at R485 per month for 5 years (NB: the flexi club membership is for life which is very dangerous as it is difficult to extricate yourself out of) my Flexi access will expire in July 2022, Ive already been approached to renew of which sadly i will not be renewing. The facilities are usually quite good and clean, with most of the entertainment for small kids. Ive been travelling every year ever since initially once a year to about three times a year lately. The various establishments are reasonably in an acceptable and usually good state, the staff is usually friendly. Flexi access is very limiting if one has been a flexi club member. I will be allowing my contract to expire as Ive seen a number of other offers in the market at reasonable prices.Flexi holiday club does have great establishments.

Poor service my account was canceled without my knowledge I have been paying flexi assess but now the cant find me on they system am very disappointed I really need answers

Friendly staff willing to go the extra mile.

Booked a holiday and since the president has announced level 3 lock down. They are refusing to rebook at a later stage or cancel the booking. They say the policy is 21 days prior, how was I to know 21 days prior if the president only announced it 2 days ago. This is terrible service. All major hotels and resorts are refunding, canceling or giving vouchers. I refuse to put my family at risk by bring them to a Hotspot.

The place its okey, Old thou. Need to be renovated.

Lots of room for improvement

Flexi Club is a total RIP OFF!!! Please refrain from dealing with them. They tend to have a thing for dishonesty and lying. ALL THEY WANT IS YOUR MONEY AFTER THEY GET IT THEY GIVE YOU THE FINGER FROM ALL ANGLES...Use your money on other clubs but highly DO NOT RECOMMEND THEM TO ANYONE.

Just want to say thanks to Nonhlanla Malwane.She was very professional helpful and informative.

Flexi club and its consultant are dragging the brand down . I had an in counter with a consultant which i would never wish to repeat . i would never advice anyone to join them and i hope VORSA can deal with them because they are fraud. People must watch out for them .

Its very difficult to get any one on the ph. I waited the last time for 20 minutes

My go to place for my holidays, best decision to join the club.

Always very good sevice.

The place where GMs and managers like to rim the lamonts

Best knowledge, service and good prices

Very beautiful place, with lost to do

Beautiful scenery and very friendly staff makes all the difference

Empty promises and broken lies is being courteous.

Accommodation suits requirements however personal attendance is zero. Struggle on your own using online ...

Easy to navigate and very user-friendly

Tried booking being a member, and the places on offer are poor, call Centre never answers. I wouldn’t ever recommend this type of purchase

Lovely resorts. Good service

Im a flexi club member for years now never did I had any problems with bookings until now they cancel your bookings if u book a certain amount of bookings I usually book a once a year for myself and kids we paying almost R10000 for levy fees paying for our accommodation too. Its not worth being a member anymore its a total RIP off . The consultants unprofessional. I had to sign up another 7 year contract paying R18000 to get out of my contract i signed up first which I paid years ago R34000. Im finally done with flexi club and dont advice anyone to sign up with them.

My mom (Karin Otto ) passed away and her flexiclub points are to be transferred into my name. We have paid the transfer fees but still not transferred. I honestly cannot be more disappointed. Gayle Viviers has been receiving the emails and has not responded. The one time she did respond, she gave the incorrect phone number so we cannot get hold of her. I need to be able to login to what my mom has left me, very inconsiderate and not professional at all. Our family would like to book a holiday but cannot login. Ursula Taljaard. Disappointed 😞

Perfect search for 5 star resorts

I have been struggling with Flexi Club for months now. I cancelled my membership with you jumped thru all the hoops of paying till the contract end or the date you explained that is suitable. The email was send money was paid and you still deducted more payments after I stop the debit order you put it thru as I did not pay my account. Guys I have more than 10 thousand in my savings account but that I cant get back.I do everything you explain to cancel and still I cant get rid of you. I did phone in 3 times to explain that somebody is not doing their job and each time I get the answer we will investigate and get back but nobody comes back. THIS NOT SERVICE

Neat and Tidy Chalets. Has a adult and toddler pool. Play area and games room needs an upgrade though. Bit noisy as there was a constant sound of cutting grass and the leave blower every morning. Restaurant food was not the greatest but the staff were friendly. Location is good as you are close to Knysna.

Very helpful and friendly staff

Friendly, helpful people.

Staff members looked professional. Great building. Excellent offices. Friendly staff and management. Good place to go to and seems excellent to work for. Good friendly enviroment

They are beyond hopeless will not correspond in writing. Why? Can be damning and used in legal action, thats why.Be very, very very careful. Totally untrustworthy.

Friendly and helpful.

Ok

I regret the day I met with these awful scammers, they lied to me and my husband and tricked us into signing a contract, they have made my life miserable and took of with our money. They are scammers and they have scammed a lot of people, I am not the only one.

Great service. Friendly staff

These scammers, these poor members dont know what they getting into. But good now that they can cancel and that company CLG cannot hold them to their contracts. NCC taking some actions now.

Worst deal ever dont consider it ever its a catch

Durban coolest place to be

Good good

Asiah is a great asset. Keep up the great service

Phoned on black Friday the lines were all busy could not be helped .Drove to their offices in Pinetown .I was attended by Clive got the best service . On this day it was just like a call CENTRE very busy and as Flexi Club members we really enjoyed 90% discount. Thumbs up !!!

How to cancel the club, just joined the club was not awere is that expensive

Good and attentive service. Dealt with Sithembile in the international section. Pleasant, helpful and highly efficient.

Nice place

I have problems on my account , I have left numerous emails and they always promise to call me back but they dont, pls get someone to call me at 12h00 today to sort these problems.

Time share, some amazing resorts both locally and Internationally. So much to discover right on our doorstep

Bad

I do not hate it

Bad customer service, they dont live up to their promises. I regret the day I joined this scam.

They fraudulently upgraded my contract and have been debiting my account despite numerous calls and emails.

Shocking service. Flexiclub sitting with double debit for nearly 2 weeks . No one bothers to reply to complaints, all you get us an automated response that your complaint has been Received. Would never recommend for many reasons. This is just one I have listed.

This is unscrupulous business they will sell you points saying the week is in the summer where actually it is in the middle of the winter. Their fees are unrealistic high and you are unable to cancel.

Amazing

Helpful

Staff were helpful and we got what we needed from our appointment

Staff always very helping in accommoding requirements

Book your holidays

Good experience in dealing with a query

Worthy the time and great holiday options

The best

Phoned for assistance and still waiting for response after 2wks.poor service

Always very friendly and helpful

Very Bad Customer Service - Impossible to cancel membership.

Okay

Great holidays

Great group

Nice deals

Expensive

They advertise things that do not even look like this place when you book in and if you contact them then they block your r6000 in the water given 1 day stay and book out moea