The Aluminum and Glass industry as been a growing and demanding industry over the years. Hitech Safety Glass lead by the Sales Manager, Shane Simney and our amazing sales consultant Sharlene Sewpersad, have evolved with this change and their superior service shows it off, not once have they dropped the ball on us.Friendly, superior service, quality and price.. Definitely a 5 star from me and will definitely recommend Hitech Safety Glass🌟🌟🌟🌟🌟

The customer service at Hitech safety Glass is absolutely pathetic. I have a business that requires me to constantly be purchasing mirrors and glass for the goods I supply. I found that upon placing and paying for an order, nobody calls me back to follow up. Everytime I call in the sales agent is always busy and cant take my call. He never calls me back when I ask him to. Recently I tried calling him to find out about my delivery, he wasnt at his desk and so the other staff members there let the phone ring continuously instead of answering and notifying the client that the sales agent is not available. When I called back I spoke to a lady by the name of Ronell she didnt know how to handle me as a frustrated client and eventually cut the call on me. Delivery of the mirrors I purchased from them was supposed to be done yesterday, 16 March 2021, to my clients house. My client stayed home expecting Hitech to deliver and again they let me down by not delivering. They wasted my clients time as she cancelled all other plans to sit at home expecting Hitech to deliver. Not only did they not deliver but they also failed to call me and notify me that they arent delivering. Is this how a professional company was supposed to treat their clients? I spoke to their sales manager and even after speaking to him nothing was done. Customer service still sucks

Was highly impressed by quality of work, friendliness of staff and reasonable prices.

Poor service. I ordered a piece of glass 1x 567x938 which took me 15 phone calls to Neil sales person to get my glass only to find out when I got home that it was 6mm small than the size ordered. I called back to find out why is the size wrong and why does the guys not verify that the sizes are correct when the customer collects.i was told that they will take it up with the manager can get back to me. Im still waiting. Disappointing for such a big company.

I needed a glass skylight in a wall and I chatted to the consultant who was helpful and gave me good advice on what glass I needed. Glass was produced and delivered on spec and on time.

THE FISH ROTS FROM THE HEAD!!!Since being referred to this company by Glasfit, I have spoken to 2 sales people from enquiring to placing an order, in a space of 1 week. Both were fired. After a week of not being contacted, after payment made to confirm order, I am told order is ready for collection. I pitch up the following day, to find my order is incorrect and have to deal with an unaccountable front office manager, Natasha, who has no concept of what Customer Service is. After reminding her of my terrible experience of their disorganised sales process and terrible service, she assures me she will sort the order out and it will be delivered to me by Tuesday(yesterday). I called in the afternoon asking where is my delivery, she was too busy to take my call and passed the buck, by getting Pinky to call me back with feedback that my order is not ready and promises that it will be delivered today. This morning, I receive a call from Pinky telling me the order is still not ready and she cannot confirm when the delivery will take place. I insist on speaking to Natasha, who denies the feedback by saying she needs to check what is happening with my order. Natasha still has not bothered to contact me to confirm when my order will be ready. The fish rots from the head. Its no wonder she is losing staff at every turn, she is a useless manager who is incapable of setting an example of what customer service should be.So it turns out that Shane is the manager, and I just got told by him that they are doing me a favor by trying to assist me, because they took a week and a half to process my order incorrectly and needed to rectify it. Apparently my order is just 2 pieces of glass, rather insignificant to warrant customer service. Absolutely pathetic. THE FISH REALLY DOES ROT FROM THE HEAD!!!

Speedy service. Friendly staff. I was impressed with their prices. They deliver on time. Good advice to customers.

I had a very specific need that needed a lot of explaining and wasnt going to be a big sale, yet the consultant listened and spent time trying to find the right option. And then it was way cheaper than I thought!

Very very good service

The worst service ever. Came 3 times to collect a small piece of glass and its still not ready. Yet order was pleased 8 days ago. Useless service.

Hi guys I’mVery very disappointed with hi tech glass since morning 9am I sent my sizes to them and now is 14:28 didn’t get quite more then R:150.00 airtime I waisted to call there land line everybody answer they lied 🤥 to me that they sent the quote to me but never came very irritated and irresponsible staff guys can buy your stuff somewhere else little expensive but do not go for this company they will waste your money and time thanks

Service is quick and professional.

Good prices, excellent work!

Best prices. But be prepared to wait - you have to get in line behind the professionals for ordering, processing and collection, and it can take a LONG time.

Dont ever go there at 1pm to collectEveryone goes for lunch at the same timeSo youll wait until they back

This place can not deliver on time and allows telling you tomorrow tomorrow

Worst service imaginable.Ordered 2 pieces of glass, was told +- 7 working days.1 month later glass was ready! Lost the order from the client on one of the pieces as well as future work.Went in on a Saturday to collect, waited a further 20 mins for them to find the glass they said was ready. When I asked what all the delays were caused by I was told processing issues....PatheticNo apologies were forthcoming.

Great frontline service, helpful and clean

Excellent service ..store opens early ...customer service by Celo ..excellent

Natasha is the person I dealt with, and she gave me excellent service, friendly, trustworthy, keeps to her word, and the company workmanship is excellent.

The staff is highly knowledgeable and they offer a very good service

I have ordered from them many times. However i cancelled and order last week and requested a refund. They said not a problem and i gave them my bank details.Its now more than a week later and im STILL waiting for my refund. I have phone them numerous times and every time i get a different excuse. I am finding their customer care to be absoloutely appaling.

Very helpful staff great service glass and mirrors well priced

Thanks Sashen for the prompt delivery to my client in Kindlewood Estate I appreciate it and thanks to Senzo the driver, excellent work well done. 🙂

Great service, Natasha is outstanding.

Great service and prices has made me a regular customer

It was confirmed telephonically that they can fit a beveled mirror to an overmantle and told us to send it. Upon arrival the courier was told that they are unable to assist and it was send back without a mirror, leaving us with a hefty, unnecessary courier bill. Will think twice before using them due to this unprofessional behaviour.

Very friendly service from Celo

Very good service

It is cheap,quicker and their service is marvellous. You get any types of glass.

Excellent service nice people to deal with

Helpful and complete service for all glass needs

Great staff always willing to help

Road is in a poor condition

Great service and friendly staff

Very convenient and speedy services

Service was 100% how know guys

Very nice bussiness

Poor service and long lead times for your orders.

For all your glass and aluminium requirements

Fast, efficient and friendly service

Suppliers of Safety Glass

Affordable, good quality

All your glass needs, speak to these guys!

Great service

Good service

Exemplary service

For all your glass requirements

Awesome service

Great service

Best prices

Good

Excellent service