I was horrified to hear TM Electronics was damaged and looted. These guys are good with Samsung Repairs. I had a few Microwaves repaired for customers. On all occasions, quotes received within 3 days and repairs completed within a week. I sincerely hope TM Electronics reopens

No reply to calls. I heard ,though, that they may have closed down due to the rioting.

Excellent service ,they go the extra mile to assist.

They sell Samsung spare parts and undertake repairs.Competent.Have friendly counter staff.

One of the most accommodating and comfortable places to get all Samsung repairs done!!! The staff are absolutely amazing and friendly. The minute you walk in you are welcomed and directed to the section you require, be it electronics or cellphone etc. The Iddealic thing for me was their hot beverage section !!! The waft of a great coffee gets you in the mood for business!! Comfortable seating whilst you waiting, plenty of reading material and staff who have amass of techno knowledge. They are quick and efficient and the main focus is always the Customer. I highly recommend this place. Well done to the Team for the prompt service and efficiently dealing with my cell phone repair and attaining the spares I needed for my household appliance

Had their Technicians come out and check our Samsung Dishwasher, we were quoted and accepted the charge for the repair. The Tech`s then came out +/- 2 weeks later with the parts and replaced them. They left and confirmed that the machine was working, this was on a saturday. We used the machine for the 1st time Monday and no change, same HE error. They have since collected the machine and quoted for another part in addition to the parts already replaced. Thus far they do not appear to be prepared to address the issue of the parts we paid for that did not resolve the issue and it has been +/- two weeks since the second quote and we are still awaiting feedback.

My samsung phone was repaired in June2020 whilst still warranty. The screen and main board were replaced. By November, the phone had vertical green lines which went progressively worse, with now a slight gap between the screen and the phone. They make you pay a non refundable assessment fee, for which the technician doesnt even open the phone, its just a visual check. Then quote you an exorbitant fee to repair forcing you to scrap it, which they happy/enthusiastic to assist you do. In my case they claimed the same screen THEY had replaced a few months earlier had failed again, yet a google search indicates poor soldering.Customer service: Disgraceful as the customer facing person doesnt know anything, nor is the result of the assessment on their printout.They accused me of pressuring the phone yet theres no sign of that on the screen.They wrote marks and scratches on both the jobcards yet there are none.The level of workmanship is extremely poor and youre at their mercy of their opinion.I would not recommend this company to anyone.

Obtained a spare power cable and remote (both OEM) for a client at short notice... Staff went above and beyond to secure the items just in time for a colleagues trip to Durban for the long weekend... Saved our hides

Called to get a quote/advise on a tv that needs to be repaired. I was asked to give my details, and a tech would call me back. Its been a week. Still nothing. Called again, only to be told the tech has my number and will call me soon. The wait continues

Worth asking for quote, usually cheaper than replacing new! Staff assisted with good intention, not negotiable on price.

Excellent service. Go out of their way to make your experience better

Carried out repairs while I waited, and it was a Saturday.

Quoted me to replace motor, water pump and the PC board when only the PC board had a burned component.

4 weeks to repair my phone, also i had to phone samsung directly regarding my insurance as they wanted to charge me for the repair even with my samsung plus warranty at the repair center. It took me to phone samsung so they could clarify how the insurance works for which they are agents for. Make sure you take your insurance contract with and call Samsung direct to avoid being overcharged.

Worst people to deal with!! You have to wait at least 5mins to get through, then get told that the spares they were supposed to get needs to be ordered 1st. Zero customer service and care.

Answered phones promptly and sales team very knowledgeable.

Always t. M. Electronic is very good good service

To date, absolutely useless, never on time, have to pay for spares in full in advance and still my appliance isnt working after 3 attempts.

Helpful in getting the new belt for my tumble dryer

Excellent service and very competent people. Nice to have support like that!

Best service I had in a long time, the salesman Cameron and the technician was very helpful, told me the easiest way to put the belt of the tumble dryer on, my highest recommendation

Not cheap... But all my units were fixed in time and are all still working... 👍

Could not assist...

I found the part I needed for my washing machine

Good service from the Staff

Service was very very bad... customers just waiting no1 to assist

I tried calling sales 5 times now, they keep dropping the call and the people redirecting the call are not even listening to me, I just say sales isnt answering and they redirect. Pathetic service as usual. They still did give my phone back since 2016, dont know whose phone they want to give me but it sure was not mine. Dont know why Samsung still does business with them.

Very quick efficient service

Well I eventually had to take my washing machine out my bakkie by myself or else it seemed like it would stay there...was to much of far back in the bakkie...lets see how the repairs go

Horrible service. 6 months to fix my fridge

Only issue was had to take it back to replace a bulb in our microwave.

Poor service!!!I left my TV for repairs and paid R300 deposit on Monday. I was promised to get it back on Wednesday. As i am in KZN only for the week. When i got there today, Thursday, i was told they waiting for spares.I do not recommend them for their poor service. Hope their work quality is better

USELESS SERVICE, EXPENSIVE AND LATE.My disabled grandparents fridge broke, it took several days to be seen after which the wrong part was ordered twice, by the second time the technicians returned to replace the broken part they brought the incorrect part again leaving my grandmother without a fridge for another week. At a later point we realised that it would have been cheaper and faster to buy a new fridge. Do not use this repair service we are still sitting with a broken fridge after two weeks

Good service

Poor service... poor product knowledge... these guys kept my projector for over 3 months... they said it would cost about 2500 ... I ordered the part from Johannesburg for R600...

Wow. So impressed with Dino. He promised to come to me today and he made it after 7pm.Thank you for going the extra mile even though you are under such pressure to get everything done before the lockdown

Good service

Friendly and helpful

Although they fixed my extended warranty TV it took two whole weeks without any update or communication

Useless and time waistersIve repoerted my deep freezer broken, the technician came and told me there is a blockage in the system and the office will contact me for arrangements a day after another technician contacted me to say he will come I waited for him he never pitch. 3 day after he made his appearance he checks the units and he reports there is a gas leak he needs to bypass the pipes and the office will contact me for arrangements now it been a week without a deep freeze and the office is not contacting me.I decided to call another small company the guys was in my door step within 30min and fixed my units within 20min. never ever call t.m electronics

Good efficient service. Safe

Although they dont have enough parking .But place is well secured. They dont keep most spares. They rely on their Joburg branch for spares.

Beautiful stuff, friendly service

Great

Very Poor service. Was told the technician will come the following day, had to phone the following day, was told he will be there in the morning, well 3 days later still no technician.

I had given in a Lcd with no scratches on the screen. No inspection was done and my job card said marks and scratches. After a fuss that was changed. A month later when I picked up the tv it had a scratch on the screen. Staff then become rude and unprofessional. No one assisted me. They just passed comments about my TV. Even management didnt want to help. Annie told me that she as no time for me and walk out the store. Had to call Samsung customers service for assistance.Staff makes you feel humiliated. Worst place ever

Absolute garbage. Just go to a different service center.

We got good feedback on Samsung fridge spares.

Appalling service - Samantha is rude and has absolutely no people skills. I was told Tech will call before going onsite as I have tenants and need to confirm they are available. Tech went onsite without calling and delayed my tenants and then to add to the bad service, I was advised that there would be a callout charge and labour and if any spares would I would be charged accordingly, on the day the Tech tells my tenant he will not do the work without the cash first, my tenant informed him that he is not the owner and they need to speak to me but the tech said no he must pay now or he will leave. After my tenant called me with this I called and spoke to Samantha who is rude and does not understand the service industry at all... she kept screaming and giving me irrelevant information. I said I was not informed that payment had to be made in cash before the work is done and why was her technician rude to my tenants and why was I not called before going onsite... she just kept ranting on about how good a tech he is and so forth and she does not believe he would say that... she does not understand that we pay them for a service not the other way around. Management need to address this and provide me with feedback or Samsung should really look into this company as a poor provider for their brand.Bet you they will add costs and ensure they must replace spares as well - They will never let the fault be covered by Samsung Warranty.

....Were absolutely useless!!! Took 3 weeks to give a quote after having to throw ones toys out of the cot!! Then tried to sell a refurbished TV as against repairing the 50 Samsung, then suggested repairing with second hand parts with NO guarantee!! Complete rip-off!!

Agents for samsung they do home appliances and cell phones

They dont repair Samsung DeX there technician is unqualified in that field so dont buy Samsung DeX they dont repair them

Quick friendly service

The worst service and customer experience I have ever had. They have had my washing machine for 11 working days and now try screw me on repair saying PC board also damaged. I am an electrician and board fine. They have 1 technician and are screwing customers. Even manager cannot help me. I was put through to 6 different departments and eventually put the phone down on me. Useless and bunch of crooks

Service is good, needed a charger for my Samsung sound bar and it only took about three weeks to get one. But theyre pricing is a bit ridiculous

Super service

Not very helpful. Didnt want to do a LCD replacement under warranty, insisted that ADH was expired. Then the gentleman spoke to the technician after me insisting that its a warranty claim, and the technician then agreed but said theres no real issue with the screen and we can just continue using it this way. A 5 min drive and we were at Samsung and they were happy to assist and resolve the issue under warranty.

Wow what amaizing customer service

Good service, only problem is that you often have to call them to find out on the progress of repairs

They couldnt fix my tv lol way to expensive for my liking

Service was good and my phone was fixed on time

Top quality sales & service for your home & office computer equipment.

I have never in my life come across personnel that were so unhelpful. Not only did they not know what is going on with my phone, but failed to call me back to let me know what the progress was. They have had my phone for a month, and it is still being repaired Never again will I use them, nor will I recommend them to anyone.

Pathetic servicesThis place is full of liesI gave my playstation in for repairs when i phone them they tell me different stories all the timeMoney making schemeStaff dont even know whats happening inside their own storeAccording to the lady at the front she didnt even know they do playstation repairsDO NOT TAKE ANYTHING TO THEM FOR REPAIRS THEY CHARGE YOU 300 DEPOSIT IF YOU DO NOT GIVE THEM YOUR DEVICE TO REPAIR THEY TAKE YOUR 300 RAND DEPOSIT AWAYTHEY QUOTE YOU SOO HIGH THAT YOU DONT GIVE THEM THE REPAR AND THATS HOW THEY TAKE YOUR MONEYTHE OWNER SHOULD BE ASHAMED OF HIMSELF YOURSELF

One stop Samsung repair shop

Poor service. Rude and arrogant staff. Charges for parts not actually replaced.

They treat customer as there king. They give feedback and always willing to help.

Professional accredited Samsung Repair Centre. Staff are seem overworked or understaffed. Follow up telephonic queries are not attended to in a professional manner with no follow up. Indifferent attitude.

All was well

PATHETIC SERVICE from the OWNER and Makhathini of TM Electronics. PLEASE TAKE YOUR SAMSUNG AGENTS TO ANOTHER SERVICE PROVIDER, these guys are rip off and HORRID HORRID serivice. 1 year to get a vaccuum cleaner repaired. then they offer me a 10% discount on the almost R800 repair which they say is very good as all their pricing went up this year. If I oput into a few hundred more, I will buy a new vaccuum today and trust me it wont be a SAMSUNG. My job card number TMQH7661.

Friendly good service with a cup of coffee best place ever,

Terrible service! They charged me silly amounts to replace parts. I never get shown the parts they took out. I get my machine back and it has the same problem as it has when I sent it there. Rediculous service.

Nice personnel. Good advice. Great service.

Charger 170 rands to assess damages and told me they couldnt fix it after many lies and hassles and said they couldnt find a part when it is eveywhere online and refused to give me my deposit back

Service from Samsung in gauteng is far better

For all your samsung parts and services

What amaizing service

Samsung repair shop

Great service for Samsung spares and repairs

Great service

Order spares, just wait

Very nice quick help you will get

Failed to meet commitments made. Was disappointed

Excellent service. Samsung authorised service centre.

Excellent service

Very helpful staff. Dodgy area though

Good

Took awhile to get the screen prepared but was done the right way unlike Vodacom.

They are doing a great job.

This place has got top service

Excellent customer service

Has my washing machine for four weeks straight now without any feed back

Helpful staff for Samsung spares

Excellent service and turnaround time 👌👌👌

Exquisite customers service

They offer good service

Thanks for the help

Good Service

Very friendly and supportive.

My cell phone wasnt ready wen they said it will be