To whom it may concernThis is Valene Samuels I am so irratated by the service I get from you I want me refund that I paid on the 29th of September and still have nit received my credit I am done fighting every single month for my data there is not one number thats works to get In contact with any one from home cloud.RegardsValene Samuels

Iv requested that my package be canceled 3 times already and still have debit orders going off. No responses to emails, landline doesnt work and the online chat is pathetically slow.

Absolutely pathetic!. This company is unethical with their debit order processing.

A fraudulent account was opened in my name and a debit order for over a thousand rand went off! My name, my bank account, different company name. Their underwriting deptnis going to land them in serious hit water! Nit checking for fraud

1 Star is for a zero star companyAll I wanted from them is to tell me if my area is covered by their service. All I received is spam emails on a daily basis recommending that i do an application to speed up the coverage check..... Does home cloud even know how there competitors work?On the spam email they dont eve include an unsubscribe link

Incorrect amount of data loaded struggling since last week to get response. Emailed support and did tickets and whatsapped and still not fixed. Emailed sales and wow still no response. No contact nr to call. Absolutely poor service after being with them for 4 years.

Ive had a great experience with home cloud so far since signing up and its a year now. No complaints with their speed and availability... Great job

I have been paying Homecloud every month but data keeps on disappearing. The data for the new month wasnt even loaded. To think I had trouble with homecloudsolutions just to get set up I should not have purchased from them in the first place. 🤦‍♂️

I have a contract with home cloud for over 4 months now. Im happy with the service I receive. They have a friendly team of agents always willing to assist and answer any questions or concerns I have. I have recommended they to friends and family and so far so good.

I can honestly say that over the last year and 4 months I have received nothing but the best service from you guys. Please keep up the good work. A prosperous 2019 to you all.

Quick to take your money.NEVER available for queries. Took my debit order off didnt load data. NO ANSWER FROM ANY NO MSG OR EMAIL.

I have had no problems with Home Cloud. Their service is generally good and I have not had any connection problems. When I had to reload Windows they helped me to reset my router and my system so that my connection worked 100% again. I have recommended them to a few of my friends who were looking for Internet Providers.

I am happy with my package, I experience no hassles and the responses are prompt.02/08/2019I am retracting my comment above as the service has gone to the dogs. No responses to support tickets, no responses to phone calls on any of the numbers listed on the website and absolutely terrible email etiquette by the responsible employees. I have emailed Laurelda twice and she is either ague in her responses or she ignores my emails completely. Please promptly cancel my account and reverse the money you have debited from my account since you havent even loaded the data and its the second of the month.

THE WORST EVER..... going on my second month after debit order has been deducted and no sim card .... everytime i send emails or whatsapp msgs i get toldI will check with dispatch and get back to youHonestly i am begining to be think i have been scammed....Do not sign up with Home cloud EVER ....

No hassles, always on time with top ups or upgrades or whatever you ask them. Even with their new extra time they do it all for their customers, no matter when you need data, they always there. Amazing experience with them! Thanks guys.

I have been struggling to get hold of anyone on the numbers provided. There are around 4 numbers and not one person gets back to you. Goes straight to voicemail! And dont bother lodging a support ticket that takes even longer. Then eventually i have some whats app me back and 5 hours later i once again cannot get through on that SAME number. So 5 days later im still sitting without internet but when they want their money that goes off like clockwork! Not happy.

Always having issues with the amount of data we receive. Customer service is appalling

Took my money and did not give me my data.

I have excellent service from start of application to keeping me update to customer service. Home Cloud has and is doing a fantastic job. Keep it up Home Cloud :) :)

Changed 5 star review to one star. Cancelled my account two months ago. Last month no debit order, this month debit order went off and sim has been cancelled already. Been phoning and messaging for over a month with no response.

The service from this company is terrible. Do not use there service, they are non responsive and trust me, you will have many issues. Look elsewhere.

I have experience the best customer experience ever with Homecloud. Even though I am in Cape town and they are based in Durban. Their customer assistance and the whole experience is TOP NOTCH.

Got the best service and always fast internet. No problems at all. Well done guys. Excellent.

Absolutely amazing to be part of Homeclouds customers. Well priced, convenient and great customer service throughout. Thank you

I have been going back and forth with you guys regarding my service connectivity and I have been lucky to be assisted by Anisah.After dealing with about 2 of your representatives, she was the only one who managed to help me. She was patient and showed empathy. Also, I was recently charged after I have already paid my monthly fee and she got me a refund within few hours. I want to thank her and also bring to your attention that she is a great asset for your company.Excellent customer service is very rare these days. To have been the one that have received such great service, I feel grateful.Thank you guys and most of all thank you Anisah.Happy customer,Aaron

No call centres and automated responses, easy efficient mail correspondence and app. Staff friendly and I especially like the personal service. As for the internet connection - I have never had a connection problem or slow internet. Fast and reliable as advertised!

Bad service im with them almost two years n they still deducted the money before the time in December were my debit order date says 28 of a month they goes in 19 Dec were i hve told them i dnt get paid before the time i get paid excatly the 27 of a month....and i send email n no reply...im decided to go to hellopeter....

Since the day that we got connected to their service we only had a problem once, where the router didn’t read the SIM card anymore. Took it back to them, they apologized and fixed the problem immediately. Had to wait 10min in their reception area, where they offered us something to drink.Got the Sim card and router back and everything was working fine. Since then no problem at all.

Very affordable and dependable service. For 2 years now I have not had a single day of interrupted connection or slow internet speed. Great Job HomeCloud! keep it up!

#home cloud since i have your product have never been out of data. Coverage is awesome everywhere. Thank you home cloud.

The top up process is not friendly. The rest off the services is good. The staff is friendly and willing to help.

Homecloud is really pathetic. Dont even bother. You will only give yourself a headache.

I want you to know that I am very pleased with the quality of service your company provides. I sincerely appreciate your responsiveness and the way you conduct business. I will recommend your company to others because of my satisfaction with your service.

So far Ive had only good service from them. Helpful and very efficient staff.

Constantly the worst Service provider in all. Unable to speak to a manager as they are not allowed to share manager details. Basically tell me to cancel.not good enough

Really great service. No interruptions in connection best client service ever

Homecloud solutions service is non existing. The first few months were fine but thereafter, the problems started. Cant get hold of them on any of the service channels. After 3 months of data problems, we reported them to consumer affairs and stopped our debit order.

2-4 working hours fot your data to be loaded but Monday is almost over and I have not received any notifications that its been loaded, I have tried both numbers in the e mail and on there website and they just ring and then tell me the number is not in service. No reply to my e mail or Facebook message either. I experienced this poor service in October when I did a data top up and brushed it off but again now........ seriously its pathetic. I received amazing service when I was signing up but now there seems to be very poor to no service

Works very well. Only running out of data on the day time. Night time data always left over. To top up is very easy.

With more than 6 months with Homecloud I can state that queries I had was dealt with quick and professional. Well done Homecloud. Keep up with the good work

Im extremely happy with Homecloud. I have used the brand for close on 2 years. Any queries are promptly and efficiently handled on a friendly but professional way. I have recommended them to several of my friends.

I was dealing with a guy named Sandile, really helpful and understanding. I took up a contract. works great. super fast Internet. faster than my Vodacom Internet plus the Router comes with a back up battery last about 4 hours with no power source. really good deal.

Staff are professional, and since installing my home 🏡 cloud, my Netflix streaming is uninterrupted, and whats great you can top up your data when you run out. Well done guys xxxx

Ive been with Homecloud for a year great service, signal is good and upload speed fast. Keep up the good work

Super service and are always prompt to attend to any of my needs. Good job Home Cloud!

I was assisted by Nwabisa in the accounts department who was very helpful and happy. She said she would find a solution for my problem and call me back which she did timeously... Very dedicated.. Keep it up!!

I had a great experience with their service from day one until today when I spoke to the consultant he was extremely professional and processed my order very fast, The product is also fast and convenient for me at all the times :) I would really recommend HomeCloud to people

Im very happy with the service of home cloud. The speed and reception is outstanding and I would recommend them to anyone.

I am not impressed with HomeCloud at all. They are fast to sell you a contract but their after sales is absolutely useless. Do not even try your luck with the afterhours contact number. During working hours you will be very luckey to get hold of a consultant. And once you get hold of someone you, it takes days or like my recent problem more than a week and still waiting. I am actually considering to just stop paying my account.

Ive been with them for a few months and no complaints here. The LTE is super fast where I live and work perfect with Netflix.

Providing fast and efficient service. I’d recommend them to all my friends and family.

I have been trying to get assistance for over 24 hrs, no one calls you back and no one can fix the errors on their side very bad to poor service, even the online chat does not respond wants they realise its not a sale. Do not take on Home cloud, over promise under deliver

Been using them for a year. Excellent service. Very hands on and personalized.

Been with them for almost a year now and the customer service, billing, network quality, etc is TOPS!!!! I will recommend them to users all over

Be warned. This is a scam. Few guys in Durban reselling Telkom internet. You will be without service for weeks on end. There is no working support tel no. Emails, service tickets and messages do not get replied to.Dont fall for this. Stay far away.

Since I have taken out this contract,I have no problems I have enjoyed the network tremendously keep up the good work.

Happy with my product always on top and they help me quick with any problems i had in the past.

Many thanks to you all at Homecloud for an excellent and prompt service,with great after sales backup.With a refreshing attitude in the acceptance of self employed individuals.May you have a Blessed and prosperous New Year.Kind regards Graeme Bahll

I wish I could give this company negative stars. This is a criminal organisation and will scam you blind. Dont ever sign up for their services as they will only give you a portion of the data you pay for and set up early debit orders. They are criminals who should be investigated for fraud!

Service quick and efficient, received my order within the set time.

Home Cloud Steals money from my bank accountPlease be warned of this company’s bad business practices, due to non-service delivery I was forced to cancel my account. What they advertised is not what they are delivering.I tried to request support on all my issues from December 2018 to the January 2019 with no feedback or responseI cancelled account sim card in January and in writing revoked authorization to debit my account my account was also fully paid up to end of January 2019, they are still debiting my account without my consent or permission. I am now forced to open a criminal case at the SAPS to investigate this company’s fraudulent activities.STAY AWAY

Issues are resolved quickly and professionally whether its support or finance.

Utterly useless company. They disconnect your sim card and then never answers any phone calls neither respond to emails or tickets.

I cannot for the life of me understand how this company is still operating? The last 10 queries I made to the company I have had no responses. I actually sent the same email to different departments in the hope someone in this company would be kind enough to reply... not a chance! I sent another email this morning to all the emails listed on the website again pleading with the recipients for 1 person to answer my questions. Never Ever Ever was I treated with such disdain by a business in my life. This is my last month only coz the debit order went off already. But Im putting distance between us as quick as possible. Im a sales rep myself but yassas...Homecloud wore me out just by not responding to any of my queries. The listed telephone number on the website is not working. The alternative cell numbers they have weekends never gets answered.THE WORST I EVER EXPERIENCED IN MY ENTIRE LIFE. ITS A MIRACLE THEIR DOORS ARE STILL OPEN!!!

Great service from home cloud they are friendly and help when need assistance great work

Best service, super fast WiFi and I’ve never had a problem with this company. Definitely 5 Star!

Pathetic service. Rude consultants if ever they answer their phone.

Disgusting service!!! I have made over 60 calls in two days and the phone only answered twice!! The first call the lady was unhelpful and have me the incorrect info so I had to drive 60km to get what I needed .. and now cant get through to get my service reconnected ... because of their system error ... so no internet for four days. The after hours number goes to voicemail .. so what exactly is the point?! How can you be a SERVICE provider when you dont even answer the phone?!! DISGUSTED!!!

Only giving a 1 star as I cannot give anything less. This company is so useless, its practically impossible to get ahold of anyone in the office and when they do answer the phone you get lied to. I purchased a top on on Saturday the 25th today is Friday the 31st Im still waiting. The lady tells me my data has been loaded but nothing is showing. Save yourself the hassle and dont make the same mistake I did by signing up with Home Cloud.

Very poor service providers... never answers my calls... Im held for 10 mins before I put down... Wi-Fi is slow and regularly off... I see many similar problems in the reviews ... and this company does sweet zilch nothing... I will be looking for another providers

Not really happy at the moment. Asked to be upgraded to cloud 200 at the start of nivember already and I have had no response. None....

Thank you all @Home Cloud for making the best in all of its service, I now have signed up for two network deals, because the Internet is so fast easy to connect and never had any issues so far with the service. It takes less than two days to get your delivery at your door. @Phumzile Brightlady and @Jade keep that excellent client care because you are the best thank you once again.I am a very happy client.Regards,Patrick Chaluco

So Far so good, no hassles , i like that it is prepaid and not a yearly contract, signal seems to be reasonably good.

2nd month of having no wifi and debit order comes off my bank account. Please contact me, homecloud....

They rarely top up your account in time and almost never reply to emails or phone calls.This company wastes their customers time and obviously dont care about customer service.Do yourself a favor and get a better internet service provider. Spare yourself the pain of dealing with Homecloud.

Im giving a 5 star for many reasons but to mention a few.1. My price plan is 40GB per month and that was like that for the first few moths after that I have been given double of that amount of data. I now have 80GB per month for very low price.2. When i couldnt be accepted anywhere because of my bad credit record, these guys came to my rescue and helped me out to be able to sort out my connection problem. Now my businesses are functioning satisfatorily.3. The service offered to me was well compellimg and professional. Their consultant was very friendly and assisting. He is actually the reason I ended up taking my package. Great support and trust over the phone. Big upCheers

What a time to br alive with home cloud🙌🙌🙌 Am super happy with the experience and service from you guys, It has been 6 months nths and i have never have bad experience. Keep up the good work and effecient service👌👌👌

Tge after sales service and support is patgetic. Dont ever expect call back. Even if you threyaren to cancel, they just dont really care. I have been with Home Cloud for 21 months now, but just couldnt stand it anymore and I have obtained a new ISP.

Zero stars from me, but you HAVE to click at least one or you cant post. I reported a fault, I was told Id receive a notification within 24 hours (received nothing). I then reported it via the contact us tab on the site (nope, still nothing). I then called in to speak with a technician. No luck there either, theyre not in the office until 09h00 because they work so hard (quoting the switchboard operator). Please check other service providers before signing up with this company, their service delivery rivals Telkoms in non-excellence.

HomeCloud have officially lost me as a customer! I have tried calling over 100 times in 5 days and only spoken to a consultant once or twice! PATHETIC SERVICE! We have a package that we have been paying for 23 months thats now all of a sudden inactive and an old package that was cancelled in 2018 that is being debited again????? Service tickets dont help! People say they will call you back but they WONT!! After 5 long days of trying to get reconnected, we are sadly still offline! I am at a loss for words as Ive never experienced this level of poor service! And to think I recommend you to family and friends.

Theres room for improvement in terms of coverage especially the Telkom network in some areas of Emalahleni surroundings, we really struggling with LTE coverage and wish something could be done about it, otherwise the services are very good.

Great service would recommend anyone who is interested in applying for internet

Quick and easy. Thanx Home Cloud for the excellent service and support.

Super impressed by the service these guys provides me! Definitely will recommend it to anyone!

Easy to use, easy to contact, easy to sort out problems, all round good experience

They sometimes fall down on customer response, but the product, coupled with a decent router, is far better than the Telkom offerings. Bruce Walker

I was so happy with Homecloud in the beginning bloody awesome download speeds for gaming,now all I can do is download while I sleep or am at work so that I dont have experience the horrific connection issues,connected,disconnected,connected,disconnected this has been going on for a month now,ffs make a plan the after hours just rings the whattssap no is useless i used to recommend you to everyone not anymore

Great network and can top up any time

You are giving an awesome service but Im loosing alot of night data that I dont use every month. If you can change this only

Ordered on Friday, Monday morning received delivery. Oscar has been amazing and I am really happy with the service received. Thank you Oscar!

No service.They take your money each month but do not have customer assistance at all.

Terrible customer service - excellent to get you to sign up, but there after absolutely terrible.have been emailing and phoning for 3 weeks and nobody could be bothered to answer any of my emails, i dealt with Noluthando and she was excellent in the beginning, but once i signed up they stopped caring.im so unimpressed that i want to cancel my contract, except i cant get hold of them to do so.0 stars from me

Using their wireless LTE was perfect for home use. Speeds were good, installation was good, and the prices are good. Overall good experience.

I wont suggest getting this Ive been trying to cancel my services for months now and they refusing to do so although is a month to month and the employees of the company refuse to respond I emailed in my cancelation for and they did nothing when I emailed back they told me that I havent emailed them the form wen I screenshotted the email with the form sent to them they didnt answer. Dont get this for your own good

Works greatJust had a few down times after loadshedding but otherwise im satisfide .

If there was a option to give them -5 stars, that would be what they would get from me. This is probably the worst service I have ever received in my life. When making a top-up it takes ages to do so on their end. Not to even mention the type of service you get when phoning their office, if you dont get a number not in service message you may hold on for a minimum of 15mins, just to be put on hold for another 10mins. Requested a cancellation form twice, you take a guess? Yes Im still waiting. @telkom, these guys are messing up your reputation! Pathetic to say the least! Would not recommend this to anyone!PS: Please change you slogans on your website to something more appropriate like - We pride ourselves to not give a S H I T about customer happiness.

Thank you for always helping me if with any questions I have. Spesiale thanks to Anisha of Home Cloud. Superfast internet the best

I’ve been trying to cancel my subscription with home cloud since 15 January 2019I’ve probably sent around 40 emails even asked to speak to a manager, two people got back to me but as soon as I sent them the mail confirmation that I asked to discontinue my service the ignore me,I’ve replied to mails sent online query emails tried to contact them in every way they supplyI’m currently out of the country and do not have international calling so can’t phone themMy bill has gone up to over R6000 now since no one will do me the favor to correct it so that I can pay itIf someone from home cloud reads this please respond and let’s get this thing sorted

Very helpful and on time with monthly credit.

I would like to thank Thokozani Khoza for assisting me so well.