PATRICK. WAS. THE BEST AND HELPFUL AND FRIENDLY.. PLEASE TELL HIM... I WILL RECOMMEND THEM TO ANYONE I KNOW

I was initially told my car would take 5 working days to repair... Then in the fifth day told it would take another 5 days maximum... On the 10th day told that it may take another 3 business days... I have stressed go these guys how important it is for me to have my vehicle for work purposes... They have delayed something like a windscreen replacement because apparently insurane rejected a clear and obvious accident damage item... My broker had to go back and forth trying to solve this issue and another... (more delays) Flanagans reception Mandy is always very anxious over the phone... Shes always saying shes busy etc and comes across in a manner that isnt professional. My advice she should get a job where the stress is manageable because she Cleary cant deal accordingly. In 2 weeks I received one call once due to the windscreen. I call almost everyday... Sometimes my call would be returned if lucky... I will definitely be posting reviews after my car is finally received. I just hope the job is done properly and theres no reason to update my reviews to hello Peter etc.

Though repairs on my car delayed than expected but the job done was excellent..grateful to Mandy for keeping me posted every week until the day my car was ready for collection

Very good service 👌👍

Great service. Very efficient

Neat.. Excellent service

The best place to take your vehicle if its in need of some tlc

Assessment done here. Staff extremely friendly and helpful

Excellent work doneThanks Tris

Absolutely terrible service, disorganise people , not worth your time and money 👎

Excellent service always

In October 2018, my car went in for repairs. Unfortunately, Flanagans was the only company on my insurance company’s panel, that was close enough for me to go to. I reluctantly went to them, as we have a panel beater that we have used for years and trust and would have much preferred to go to him. Well, firstly, they say they will keep you updated on your car, and that doesn’t happen as much as it should. When my car came back (there was a bit of a delay in getting it back), the paint job had not been done properly. I didn’t really do anything about it at the time and just carried on as normal. Then, March 2020, I had an accident where there was damage to my front left tyre, rim, front left fender, as well as a bit of damage to the bottom panel below my left doors. Again, I reluctantly took it to Flanagans due to my insurer only allowing them. I was definitely not too keen, after the service and bad work the last time and how delayed my repairs were. Upon dropping my car off, we chatted to the one guy doing the original inspection of my car and showed him the bad paint job at the back from the repairs in 2018. He said that their paint work carries a lifetime warranty and that they would fix the paint job at the back, with these repairs in March 2020. Well, that didn’t happen. My car repairs took longer than they probably should have and was then stuck at flanagans during lockdown (unavoidable). When my car finally came back in June, we noticed the bad paint job had not been redone and we were told that the guy who we spoke to about it, never told anyone else about it and that is why it wasn’t done. They then said that once things get busier and stricter lockdown lifts (and moving away from skeleton staff), they will repair the paint job and give me a courtesy car. That did happen, but after me nagging for it to be done after another month and a half; I think they thought I would just forget about the repairs. I had to tell them that I want the repairs done now and don’t want to wait any longer, as the issue was their fault and I was being prejudiced. I did get a courtesy car and the repairs were done. To top this all off, the assessor’s report from my accident in March 2020, that was sent to my insurer, said that a new rim was going to be put on and wheel alignment and balancing done. This was not done correctly, and when I felt uneasy with how terribly my car was driving and shaking, I took it to a tyre company that we have used for years and who we trust, to have a look at my left front tyre and rim and do balancing, etc (even though Flanagans was supposed to do it), they were shocked at how badly my rim was damaged and bent and how shocking my balancing was, proving that my rim was never replaced and that the balancing was also not done by Flanagans, even though my insurer paid for this to be done. I had been driving around in a car, that was supposed to be to the same standard as it was before my accident and which I thought was safe, and it turns out that it was neither of these. My insurer is investigating Flanagans, due to things not being done. I had to fork out money to have things done, to get my car to drive-able standard, and which should have been done by Flanagans, due to it being paid for and on the report of repairs to be done.

Absolutely fantastic service

Was closed for the weekend

Wow! When my insurance company sent me to them for an assessment, I was sure to tell them over the phone about the panel beater I wanted to use. That changed the minute I walked into their shop. It looked as if you could eat off their workshop floor! I’ve never seen such a thing. Needless to say I had no problem taking my vehicle there to be repaired once the claim was approved. And I was not disappointed! Their workmanship was great, but the best part was getting a play by play update as my vehicle was moved between departments. I received regular emails with photos!!! This is next level. Way to go Flanagan’s!

Friendly staff, always a pleasure!

Very good assessor.

Good at what they do

Efficient service delivery

Looks professional

Friendly helpful staff, who in my experience have always gone the extra mile.

Good service and professional bodypanel shop

Great customer service, staff are friendly and helpful. Quotation was made on time and the repairs undertaken were of the best ive seen in a long time :)

Yeah

The only place for auto body rapairs

Good friendly service. Very good workmanship

Great assessors and friendly staff.

Poor service from the bottom to the top. They damage my car. I hate this company!

Amazing customer service and very professional.

Very fast and efficient.

I have been a customer of Flanagans for years and I would highly recommend them

Clean and professional reception area .

Great service

If you not happy with the work done to your car,they will sort it out.

Great experience.

Quality service

Excellent service!

Very professional setup

Horrible service.

Great, friendly service, at extremely reasonable price, and excellent work done