user
Clark & Kent Durban Approved Auto Body Repair Centre
360 Sydney Rd, Congela, Durban, 4001, South Africa
Appearance

Comments
Ne
Review №1

Thank you to Darren and Tanya. So far we are very happy with the service we received. An assessor came out to us the following day after we called them. When the car went into the shop they were patient for our claim to be finalised and started work on our car immediately once approved.Special thank you to Darren for always being honest and realistic regarding our car and because of this we trusted him to look after our vehicle and ensure it was being repaired correctly. Darren also arranged transport for us which was convenient.The work on the car was very good. Looks brand new.I highly recommend Clark and Kent.

Br
Review №2

After experiencing a small bumper bash my insurance company gave me a choice of panel beaters located closest to where I reside. After some research, I chose Clark and Kent, and what a good choice that was. From start to finish I was treated with professionalism and friendliness by Nonto, she kept me updated regularly on the progress of my car and ensured the car was ready for collection on the day and time she advised. The workmanship is top-notch. Clark and Kent are highly recommended.

Ka
Review №3

Wow wow wow.What good serviceI was kept informed via text messages throughout the time my car was being repaired.Thumbs up to them.Use them. You wont regret it

Na
Review №4

2nd time i took my car to clark and kent. This time to replace a damaged front bumper and dented door. Also, 2nd time dealing with Riaz from clark and kent. All round, service is exceptional from admin to workshop. Riaz attended to all my queries and kept me updated on the progress. Picked up my car today and it looked brand new. Honestly, it was beyond my expectations. My first experience with this business was also great and i was very pleased with the work done. Highly recommend these guys as they are professional. Personally, i wouldnt take my car anywhere else.

Mi
Review №5

Best in town. Prompt service, efficient staff, delivery on time

Je
Review №6

E tremely pleasant staff.

Ma
Review №7

I had 2 x vehicles in their workshop.I had to inspect the first 4x before I was satisfied with the workmanship. Everytime I was asked to come back, the same faults were not rectified. There was zero QC. I lost a month of productivity as a result which costs exceeded the cost of repair.The second vehicle was my personal vehicle which is still in their workshop for 1mo now. The job is to paint and install a sports bar/spoiler. It is beyond comprehension that this minor job would take this period of time. But the challenge with this job preceeds that. Firstly they failed to quote for supply and install. I suspect they were too lazy to price the parts. I subsequently bought the part and asked them to quote for install only. Their quote was3x higher than a competitor. They accused the competitor of using sub standard material and poor workmanship. They further advised that the said competitor only maintained their oem and insurer approvals by bribery and corruption. I trusted them with my vehicle, based on good previous experience, only to be lied to and deceived.I sent the part and paint match in to prep, a week before. It is, under normal circumstances, a one day job to install once the prep is done. Been a personal vehicle I asked to inspect the prep at every step and found faults which I asked to he rectified. Every fault was a challenge to rectify. I would go back everyday to see the same fault. I was better at QC than their in-house QC. I needed the vehicle to travel long distance and was promised it in time only to be lied to over and over again. I have since made 3x long distance trips with a borrowed vehicle. I have paid for this job in full without discount or compensation and I was never offered a courtesy vehicle for my inconvenience. Another competitor whom I always use wouldve offered me his personalvehicle to travel long distance. Not withstanding the above. The owner manager sends a message for me to call him to lodge a complaint which his clerk delivered on my behalf. What happen to customer care?

Sh
Review №8

Long winded lots of excuses no one taking ownership of problems

Ok
Review №9

Great customer service. Great work.

Li
Review №10

My vehicle was professionally repaired. Hats off to Lindy for her excellent customer service. She went over and above the call of duty❤️

To
Review №11

Mixed feelings but very happy outcome and happy customer. Excellent workmanship but time take double the initial time quoted. Nevertheless I was impressed... Lindi tops!!

si
Review №12

Fast services here

Mu
Review №13

Top service

Da
Review №14

Was quick to respond to dissatisfied spray work.

Cl
Review №15

Love the setup. Very professional. Gent that done the assessment was professional and took me through the work shop to show the processes. workshop is spotless. really impressed me. does not look like the typical setup.

Sn
Review №16

I took in my silver grey car in for a door & bumper repair.Received it back with work half done,paintwork done was & still is 2 tone (grey & white) as if i had washed the car with a strong chemical.My car had missing parts in areas where no work was done.It received a wash but the first thing i said when i jumped in was that i need to take it to the car wash. These missing part/s i refer to were fitted back in when i went back to complain (wonder why they kept it in the first place) .My windows were no longer functional after they took in my vehicle (The first time in 3 years).I have gone back to this place more than 3 times spending time waiting for them to fix the problems but every time i pick up something.Yesterday i picked up another part is missing and i am so fed up with this place i will no longer go back to ask how and why and when.I work for a large company my circle of influence is wide.I will NOT recommend anyone to bring their car into this place.I have seen posters of past achievements in your offices and i want to tell you that from the experience i had with you guys the standards have dropped and i may be a 1 nobody to you but know that this is not a way to treat CUSTOMERS.Very dissapointed and dont wish my experience upon anyone else.

Zo
Review №17

Excellent service. They treat you well, are honest and do a good job.

Da
Review №18

Excellent workmanship and well trained knowledgeable staff.

sh
Review №19

Good experience and atmosphere. Very clean and good service. Very friendly staff. Keep it up.

Ha
Review №20

Friendly, professional

Cr
Review №21

Used to be my go to panel beater, now I am not so sure anymore. Their quality control and attention to detail is not up to my standards.

Th
Review №22

At first, I wasnt happy. But they were able to put a smile back on my face. Alia and Alvin thank you .

Br
Review №23

Quick service not the cheepest but the best never is

Ca
Review №24

Wanted to write off my whole car after damage to only the front bumper and two wheels. Kept it there for 5 days whilst the assessor was doing his thing and then held my car hostage for 3 grand when I refused the to take the quote! Never again.

Ti
Review №25

Super fast service with a smile. Would highly recommend!

Nj
Review №26

They take care of your car and a customer

Do
Review №27

Quick quotes. Good service.

sh
Review №28

Attention to detail. Friendly service

ph
Review №29

Wanted a quotation and they were not helpful

Ha
Review №30

Good work they do....

Vi
Review №31

Always ready to help and give good advice.

wi
Review №32

Awesome place. Brilliant service

An
Review №33

I had a problem with renault parts, Razeena was very helpful in keeping me updated for almost six months my car spent at Clark and Kent

mo
Review №34

The worst experience that I have ever had with a panel beater.job didnt get done correctly first time round and waiting now 2 months for them to arrange a loan car so my car can get sorted out.Always have to call them to find out if a car is available. Their customer service is pathetic.

An
Review №35

Quick responses and they pay attention when you walk in and you walk out wih a smile

MA
Review №36

Best service around all round

Le
Review №37

Great character, attitude and sense of urgency.

Th
Review №38

Slow service. Workmanship is not excellent.

No
Review №39

Over a hundred years of family history

to
Review №40

Best panel beaters

Sh
Review №41

Extremely disappointing

Ku
Review №42

I liked there service

Mi
Review №43

Best panel shop in Durban

Un
Review №44

Quick and helpful service

An
Review №45

Awesome service.

Fr
Review №46

Great Panel beaters

Ab
Review №47

Very good service

Sh
Review №48

Approved panel beaters for most products and spray painting is exalant.

Yu
Review №49

Theyve been around for over 100 years!

Sa
Review №50

Quality control not to great.

Ya
Review №51

Havent been here yet

Ti
Review №52

The administration makes you wait long before getting assistance and the quotations are emailed late

Sh
Review №53

A very professional panel beaters.

We
Review №54

Sloooooow to fix vehicles.

De
Review №55

Had my vehicle booked in for repairs after the Durban storm and when i got it back it had been damaged by Klark and Kent more than the storm.

HE
Review №56

Excellent service

Qu
Review №57

Great service

Co
Review №58

Awesome

Ca
Review №59

Good service

Sy
Review №60

Their service is exllent

si
Review №61

Good service

Re
Review №62

Great service

si
Review №63

Good service

Ma
Review №64

Nice!

Ch
Review №65

Fine

Br
Review №66

Very professional

Ri
Review №67

Not what I expected

An
Review №68

Awesome Service

HO
Review №69

Neat

Si
Review №70

Too expensive

Sh
Review №71

Awesome

Si
Review №72

Crooks

Information
100 Photos
72 Comments
4 Rating
  • Address:360 Sydney Rd, Congela, Durban, 4001, South Africa
  • Site:https://www.clarkandkent.co.za/
  • Phone:+27 31 205 7251
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–4:30PM
  • Tuesday:7AM–3:15PM
  • Wednesday:8–11:30AM
  • Thursday:Closed
  • Friday:7AM–4:30PM
  • Saturday:7AM–4:30PM
  • Sunday:7AM–4:30PM
Accessibility
  • Wheelchair-accessible entrance:Yes
Similar organizations