Very professional, friendly and all-round awesome experience.... Thank you to the team, you guys rock!

The service that I receive from Mukesh Ramkrishen is impeccable. Always keeps me up to date and makes sure my vehicles are ready on time. It is an absolute pleasure dealing with him. The 5 star review is for Mukesh Ramkrishen.The service booking process gets a 1 Star, it’s impossible to get through to the booking clerk and after leaving messages they never call back, they will call back only after speaking to the manager.

Great dealership with great customer service.My first car service was a great experience and it didnt take hours.

Ive been serving my cars for 10 years now, but the service I received from Weiss, it was WOW, outstanding, the welcoming, the friendly staff who was serving me, the updates I was getting while my car was with them. Ive never had a serving like this, it was wonderful.I budgeted for more, surprisingly it was way less than my budget. I cant stop smilingWeiss VW Durban you the best 💃💃💃

The Service I received was superb. Worth taking your vehicle there

Great service, very quick and efficient

Ms Govender was very helpful and Im happy with the overall service. Thank you

Great overall service as always from Mukesh and the technical team behind the scenes.

In as much as they took too long, but I understood because they were disturbed by load-shedding, overall, Im happy with their service, Mukesh, Mbali and others.. thank you

Good service, car was fixed. Mukesh was great.

Most useless VW branch, refused to assist a customer with installing a new front vw badge.

Professional branch for new/used vehicle purchase and service. Mukesh is an excellent service advisor who goes out of his way to make the experience a breeze.

Im very happy with the service that I received from the dealership. The staff members are very professional and go out of their way to help.

Thank u guys outstanding service from u since l started servicing my car at ur placeBig up to Tiffany, Clive, Mukesh and all tecnical guys

They doing wonderful jop at Weiss for me

Purchased a vehicle. Was told a part was missing. 8 months down the line and still nothing resolved. Absolute waste of time.

This dealership and the team behind it is absolutely amazing

Excellent service from Tiffany as usual.. always welcoming and very friendly.. Keep up the good work.. Thank you

Wanted to trade in my car for an upgrade of the car I originally bought from them but nobody from the finance department bothered to call me back. Will not be buying my 2021 Golf R from them.

U cant beat the team at weiss especially Clive and his team in the service department zubair In the new car sales

I have been trying to get a hold of the manager from the service department. i have left two messages each day for the past three days but he has not even tried to return my call. no customer care or service delivery any longer it seems.its a pity because this used to be a very branch to deal with.

Hi thereI am very happy with the service my car is running very smooth now

Thank you Tiffany for the great, honest and friendly service.

Great service experience. Great prices on service deals...hope they have the special all year round...itll stop people servicing vehicles out of dealer networks after service plans expire.

Mukesh is the best service agent at Weiss VW

Great service and Yolan in parts department is ever ready to assist with quotations and supply...

Called twice and no one returned my call regarding an issue I had with one of my display features. Called again 3 times for them to finally tell me to bring my car in to check. Waited 35 mins and left as no one came (there were calls in between and I went in, etc). Kumaren called AFTER I left to find out where I am with no apology for making me wait and after sharing my frustration arrogantly says ok, thank you and hangs up. Well thank you VW Weiss for your amazing service.

I am very happyfor the service that has been done in my vehicle, I was very quickly.... Thank you

Call service is rubish

Worst car shopping experience ever. I was trying to trade-in my car for a newer model and one of the sales representatives tried to swindle me, first he lied about my car’s book value. He said it was at least R9000 less than what it actually is, then he told me the lowest interest rate was one percentage, the next moment the finance manager says its something else which is way higher than what I was told by the sales representative. He then went on to say my car needs a paint job thus they were offering me less money. If youre planning on trading your car in here please do research about your car’s value and all like I did. Otherwise, youll be swindled.

Excellent, efficient and personalised customer service from Durbans premier VW dealership.When it comes to service you can trust, Clive and his dedicated team are simply the best!

Excellent service, as always. Hats off to Clive and Mukesh. 👌

Friendly service consultant and was kept up to date with work carried on the vehicle

Good, informative and courteous

Bought my car here cpl yrs ago. Got an umbrella as a gift. Yippee how exciting. Cos they ran out of proper gifts. But my grouch is the service plan which I took. 5 yrs /60000km. This past wk when I took my car to avw dealer, they(unitrans) refused to fulfil the plan. Reason I had 4 services done already. I must add my car is nowhere near 60000km n 5 yr term expires only in January. So beware of the service plans. Not worth it.

They have exceptional service with competitive prices!

Awesome service from the time you arrive from the manager to the guys washing your vehicle. Definitely will recommend them to family and friends

Ive been waiting for the sales consultant that sold me my car to forward me docs..i wish i could contact the owner directly

I got excellent service, I am happy. They are so professional

Worst experience ever. If you tell them to sort 5 problems out, know your car will sit there for a week and come back with 4 problems remaining. Will never deal with them ever again

Much affordable and friendly staff, my next service will be definitely Weiss VW Durban

I had my major service done yesterday 26/06/19 on my polo vivo and I was extremely amazed by the service delivery on my car and especially with the staff from the time I got there to the time I left, my service provider was Brandon and hes service was excellent I will recommend anyone to go to weiss berea. Keep up the good work team well done!!

Good

Again the AAA team has done it. Clive, Roxane, Mukesh, Tiffany, Rajin,Yusuf from parts and obviously some angel in the workshop I do not get to see. I thank you all for the warm welcome I always receive and how special you make me feel. Very accommodating!!!!!. Keep it up. You always have my support!! Have referred many friends to you and will always do. Visited workshop on Thursday 7th November. Zak

These guys have surprised me for going the extra mile for their customers. Recently had a 30K service, asked if they could look at the sunroof as it kept jamming. They ordered the parts and a week later Im back to fix the sunroof. Compared to the previous dealership I went to for 15K service, Weiss VW has far exceeded my expectations. Bravo!!!

Excellent service and communication.

The most terrible service ever. Definitely the worst dealership Ive dealt with

They damaged my mags while trying to open the tyre. Took it back to them at my cost to have a look at it. The service advisor stated he will refer to the manager and call me on Monday afternoon. I had to call him on Tuesday at 11am only to be told the same excuse I referred to my manager and he will get back to me... he is in a meeting it was negligence by the workshop staff. Why should I have to do all the follow up. If he did refer to the manager, the least he could have done was to call me. Very poor service!

Were able to find a vehicle that we were looking for that no other could get for about 2 months. V.good service from sales people.

Car was ready before 12 excellent service

Great guys. Service is top notch.

Good eveningCommunication is entirely poor. I have to constantly phone for someone to provide me with information regarding my vehicle.Second incident at this branch thus far, where I am told I will be contacted but I end up phoning youre offices or actually arriving just to get some answers.Its 18:44 and I am still waiting for someone to inform me why my Polo GTI that has 56 000kms does not start.I understand that we are all busy but communication is key in providing excellent customer satisfaction and service.Please drastically improve.Regards

Tried calling 3 times to book my car in for a service, either no answer or all service advisers are busy. Purchased 3 VWs from this dealership due to their pricing, but not a dealership I would use to service my cars.

Tried to make a booking twice with service department and both times were too busy and left a message both times and both calls were not returned. My third call was to the dealer principal, Shaun, and still unsuccessful in making a booking. Took less than 5 minutes to make a booking at another dealership.

Excellent efficient service especially on the electrical department

Great service

Excellent customer serviceExcellent car serviceVery hospitableKind and helpful staff

Im from Gauteng province here on holiday, on my way here the clutch on my VW TIGUAN got stuck an started making a noise and there was smoke an fumes everywhere, nearly causing a terrible accident as I was on the fast lane, managed to move on to the yellow lane and switch off the car, waited for it to cool down and drove to my destination, luckly we arrived safely, I called road side assist and received excellent service, the car was towed to your dealership an since then I have been calling to find out what was the problem. Was told the car is in your workshop an someone was looking into it an they will call me shortly,I have called four times an there is no answer! no one has called me I called your dealer three times an just now at 16h45 no one is answering the phone, if I knew where this place is I would come there in person, my holiday is ruined already, I just need to know what happened with the clutch and if its safe for me to drive it home, I can take it back to Hatfield VW where I always get excellent service services, pls help !!!

The service of the service advisor was not in the standard that I am used to from Barons service consultants. There is also lack of communication in the lift arrangements. I had requested to be picked up and I waited nobody came.

Thank you Clive and workshop helping with a breakdown nearby closing time on Saturday.

👍🏾 Best in Durban

Not Satisfied at All with The service. Car Went In for 90k kms service(Major) ...The Parts that needed to be changed was not.

Very professional and efficient

Tiny delearship with good service

Awesome service

Good VW

Rude receptionist

Best dealership

Great Service

Excellent service!!

Im working here