Met some good individuals there that just connected without any issues. Was provide with excellent service and when I had indicated an error, it was attended to immediately.

Helped me find a part that I was looking for along time. 🥰🥰🥰🥰

These guys are experts and very friendly. Happy to have entered this store and will be sure to visit again.

I do not recommend this company to anyone. They are pathetic and overcharge customers. I had a problem with my washing machine. The pipe was not letting water in the machine. My machine is still under warranty and Makro contacted Master Audio Visual to come fix my problem. Noel, the technician, replaced the pipe with a weak and flimsy one and then I recieved an invoice with the bill of R1500. I queried this as Noel told me the pipe was worth R45 at hardware stores. The invoice stated that he replaced 3 parts in my machine. Which was incorrect. Noel returned to my home to change the pipe to a more durable one and proceeded to open up and disassemble my machine in order to, I presume, justify what was said in the invoice. In the process he broke the door of my front loader washing machine. He told me it will take 1 to 2 days to fix. I have been waiting 2 weeks and as I write this my washing machine has no door. I have been corresponding with Nemmy the manager from the company who has been no help. He has lied and made countless empty promises. He promised me a loan machine and I am still waiting for it.

Poor service...they do not call to inform you that they cannot repair the TV even after 7 days of them taking the TV. I had to call Hisense directly to get information on the TV. Very pathetic and low class service. Wont recommend.

One star is more than they deserve. Firstly they took a month to respond to my service call which was logged by the supplier.Then when they finally came to pick it up they also disconnected my washing machine disposal pipe which caused huge flooding.I was then told they will replace the door of my dishwasher just to notice when they returned it that they didn’t.Then they promised me a 2 day turnaround time just for it to last 2 weeks.Lastly, when they returned my dishwasher, without giving me a specific time, the delivery guy was unwilling to wait 15min for the washing machine to finish because they are connected to the same drainage and then being very rude to me on the phone when I asked if he would come back, which after receiving such poor service and absolutely no communication was a valid question. He then rudely replied he would be back and would test the machine before leaving.Guess what, he bent the inlet pipe so much that no water could flow through it and therefore the machine couldn’t work. He clearly did not test and just left.The lady, Faith, who answered the phone also told me multiple times she would get t back to me every time I followed up with them during the two weeks but not once called me. Never gave me feedback or updates on why a 2 day job, replacing the door, became a 2 week job.Stay away from this business!

Pathetic, unprofessional aswell as disgraceful time management.How does a business like this function been running in loop holes trying to speak to a superior.

Great 👍

Terrible its 9:25am and they are still not open yet I phoned and they stated that they opened at 8am.

The service have been rated low by public, simply they overcharge on easy work. They are agents for many brands however cannot keep up with Service level agreements and provide the service the public needs. Ultimately you decide..

Still waiting for my 3d tv since June 2017. Evertime I phone they will phone me back and it just never hapens. Go to collect my tv to take it to someone else and they crack my screen and they say they will get me another one. I did phone how many times after that but ja still waiting

Number of job orders are piling up. No parts for my ice maker. Five months later I needed to collect it and repair it by our local Chinese repairman. Cost was minimal. Dont get high hopes from Master guys. You could do it DIY with a help of YouTube course. Haha

A good place to take your electronic appliances in for service or a repair

TERRIBLE EXPERIENCE!!!!STAY AWAY FROM THESE PEOPLE!!!.Took my sound bar in for repair.Called 7 times to follow up on status of repair as nobody bothered to call or email me.Drove there 4 times! Just to follow up. They said they were working on it. This was a 7 day repair at the most and took nearly 1 full month of calling and going to them to find out what the hell was going!!! DISGUSTING SERVICE!!!Eventually I just had to take it away. The bluetooth no longer worked and now the power doesnt even come on and they did not give me my power cable back.PLEASE STAY AWAY!!!

No service no help. You dont even exist. They doing you a favor by you going there

We received a warm welcoming, the services was exceptionally well, we enjoyed the food compliments to the chefs that prepared the meals...I would recommend this place to everyone..

The workforce is never available. It appears as if o lyk the receptionist is always on duty.

Very bad service, I sent my amp for repairs 2019 December and it has not been repaired till today.

It takes 13 days to get a quotation.

Took in my 65inch Jvc LCD tv for repairs quoted model number and advised them backlights needs to be replaced,said bring it in ,3 days to carry out repairs waited just over 3 weeks ,recieved a call to fetch tv they are unable to repair.Spoke to guys gave me some ridiculous reason saying backlights attached to screan unable to repair.Driving pass stopped at 795 Umgeni road tv repairs, guy looked at model number on tv ,says will definitely be able to repair,backlights are not attached to screan and is repairable. It cost me R2000 and i got my TV back on the 4th day excellent service,as for mastercare utter disappointment in the lack of experience and honesty.

Had my radio with them, was not repaired at all, for 4 months. No one had the courtesy to even make a follow up call to advise what is going on.

On a good day you will et efficient service but on other days they really do mess up

I send my JBL SB400 for repairs after JBL importer Connoisseur Electronics for SA refer me to them. No customer service , system took 2 months to repair , no followup or call to update me . . . Told me the owner is not in, right after call I call again and owner pick up the Phone ? Not interested in helping customers.

Its one of the repair store that you can trust

Well I sent my plasma in so Im waiting. But they are very professional

Perfect to b here...

They are masters when coming to audio service and their job is professional

Never able to repair anything and yet charge an inspection fee.

Good advice

PATETHIC

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