I cannot express how impressed I am with the Level of service from Level 7. On Monday I signed my contract and as per their terms installation can take place between 1 - 2 weeks. I got a call that same day scheduling installation for the Wednesday at 12:30. I got to my place at 12:15 hoping that they would not be late. Well they arrived on time - now I am very impressed. I did bit know how long the installation would take so after an hour I asked them how much longer, another 45 min I was told. Well I had to get back to work so I left them at my place and went back to work. When they finished they called me and I went back. Everything was done and installed. Now I was over the moon. They guys were friendly, professional and honest. I will be recommending them to anyone who wants a service provider. They live up to their name and they are brilliant to following up and then doing what they say.

I requested Level 7 internet since my mom already has an account with them. Within a day I was contacted, explained my options and had an appointment to have my wifi installed. Azhar gave me great deals on their products and the service was quick and efficient. Im very happy so far!

Thank you Azhar for an awesome sign-up experience. Was a bit sceptic and wanted to shop around but you allayed my fears and told me you will sort me out. Indeed you did sort me out. 5 Star Service, truly appreciated & Highly recommended.

Following rather traumatic experiences with two other providers, I took a chance on Level 7. I was pleasantly surprised by their uncommon desire to help get my fibre line connected. So far, so good. Im happy right now and l hope it stays that way

Very fast response and good customer care, i am really happy with service so far

Level 7 service is the best I have ever had. They are friendly and very helpful. They also work with you and your needs as I was struggling to cancel with my current wireless provider. They made me feel at ease with the transfer. I was helped by Frances Junius and she was so friendly and helpful and really knows what she is doing. Very professional but also made me feel comfortable, like I am becoming part of something I can trust. Thank you

OUTSTANDING!!!!! service.. Signed up on Friday 10/09/2021. Line was installed Wednesday 15/09/2021 and received notification that my line has been activated and received my new modem on 16/09/2021.You can say what you want, but that is service.Thank you Gerber and Quintin you guys are legends. Keep it up!!!

Excellent service from Level7, Azhar and Dewald provided a quick and effiecient service and made my experience very pleasurable. Keep up the great service!

Thank you Level 7 for the fantastic customer service! The entire process, from signing the contract to having internet access on my devices, took 5 business days. I’d like to thank Azhar, Gerber and Sandile from Openserve for their excellent communication and professionalism throughout the entire process. Definitely made the right choice switching to Level 7.

Very helpful and quick to answer all the questions I had for them in connection with there products they have to offer. Best service I did receive in a very long time

It was easy, fast and efficient to sign-on for a new service on Level-7s web portal. The installation date was arranged with detail. The necessary follow-ups was made to ensure a successful first time installation. The installation team followed COVID protocols during the entire install. The service was configured and activated and has been working ever since... without a flaw. The billing was explained in email in clear, understandable language leaving no room for misunderstanding. I also received a follow-up call to confirm everything is in order. I will recommend Level-7 to family and friends which is the ultimate test.

Amazing service from the level 7 team, they really take care of you. Azhar was just phenomenal, he really takes care of his clients, kept me up to date all the way through my order, him and Jacques went out of their way to make sure everything went seamlessly ,would definitely recommend.

The service was impeccable and your agent Azhar who helped me, was kind, helpful, reliant and very very patient with all my phone calls, all my nagging and I would just like to say WELL DONE!!!!5 stars from my side to the entire team!!!!!I am very happy with the service and the speediness of help given!!!Give that man a BELLS!!!!Super Happy Customer

Not happy with their customer service, we requested a Radio link move and it was a mission, drove to their office to try and get some clarity Chad tried to address me by the reception are until he realized the conversation was escalating then he asked me to join him in a meeting room. He did not appear to be a team player, he wanted to resolve the whole issue by himself. Not Happy at all

Great service. Outstanding communication from sales team and even better professionalism from technical team. It took about 6 days from making first contact to getting wifi on my phone in my home.

I have been with Level-7 for over two years now and their service is excellent at all times. Was just Assisted by Morne Human from sales and he was so helpful, kind and efficient in assisting me. You guys are the best.

Brilliant service! The best provider by far!

Thank you Morne Human for your kind, friendly and helpful service. It is soooo good to speak to someone in your mother tongue who understands what you want and making things seems so simple. Keep up to good work! I cant wait for my fibre to be installed.

Excellent service. Speeds are constant. No dips or outages so far. Very happy with level 7. Even the installation and activation prices was quick and simple. Definitely recommended

I would like to compliment one of your employees, Azahr Khan for his excellent customer service. His professionalism and ability to deal and sort out each situation quickly, exceeded my expectations. Such a commitment to great customer service is to be commended. I will Def be recommending level 7 and Azahr Khan to all.

Frances from Level 7 helped me with the initial sales queries and order. It was easy and very quick. Happy so far.

Level 7 really looks after their Customers, however Francis is just the best, assists whenever you need her. She Really makes everything so much easier.Thank you Francis!

Outstanding service from Level 7 !!! The service received from Frances was awesome, quick and pleasant. No hassles. I would definitely recommend Level 7 to family and friends. Happy Client :)

I would just like to commend the entire Level 7 from Sales (Frances) Operations (Lorenzo) the installers (Kassim & Gerrie) and the Support department (Christopher) for a no stress install.It takes a well oiled team to deliver such excellent service deliver standards.I WILL be using Level 7 where I can as our organisation is country wide.Once again Thank you and Well done.Keep it up.

My connection was sorted out very quick. I used the WhatsApp to ask questions and actually received call backs, service is great! Thank you!

Once connected the service was awesome. However I must be honest, I waited almost two months for the installation since singing up .

The sales consultant kept an open line of communication throughout the process and attended to all my questions and answered them to my satisfaction. Thank you for the warm welcome to the team! A special thanks to sales representative, Azhar!

Great service and helpful staff love the friendly staff. Good job well done level 7. Kind regards Linda. Pta Tuine.

On Time, answers queries promptly, friendly agents and technical support. I made a mistake leaving them once based on price. I wont make that mistake again. Thank you Level 7 Team.

Thanks to Akhan and Gerber from Level 7. They are professional and provide exceptional customer service 👏👏👏👏👏 The Fibre installation was fast and it works very well. I highly recommend Level 7 🥰🥰🥰🥰

Excellent experience with them so far. Staff well trained,very helpful and so friendly. Thanks level 7 - so far my journey with you is pleasant.

One thing that I appreciate most above everyone else is your quick response and your continuously communication.

Great service, they responded promptly to my call request and the installers were very professional. So far I havent experienced any problem with the connection

What amazing service from Frances Junius. A real gem for level-7!!In a blink of an eye my order was captured and I received prompt feedback.Once again, thank you Frances Junius for your incredible service!! :)

Satisfied with the service provider in addition in my opinion they should be a little bit more attentive to their clients.

Oh my soul, what an amazing experience dealing with level 7, Frances Junius was such a helpfull sales person, and after all the help I did not hesitate to to join the level 7 team / family. Thank you for assisting me so quick and efficient. I am so thankfull and amazed by the wonderful products and client service. Thank you

Very Quick and efficient service. I would definitely recommend!

Absolutely outstandingOrdered the Wednesday and was up and running the Friday2 days to have fully functional internet Absolutely brilliant service from the whole teamDefinitely would recommend them 👌👍👏

I have been with level 7 now for about a year and I have to say I am very happy with the service...When I first tired to get wifi I had over 6 major companies who could not assist me and could not get my wifi activated. The technical department at level 7 were able to get me sorted within 2 days.Today I spoke to Dean Souwitzsky and he assistant he with my inquiry but not only did he assist he also went the extra mile to help me.I have never had issues with them, not with connection or support or even billing and accounts. I would recommend them to anyone.

Great experience with the service provider. Excellet assistance from Frances Junius on suggesting the most suitable contract for our household.

Good service and I have never had hiccups with my internet since using them as my service provider

Thank you guys for always being available and calling to make sure everything is alright, best service from an ISP so far.Love the services yall provide and the fibre is booming.

Friendly reception of my query, Prompt service, efficient follow up. Great work Francis.

Had an issue but it was resolved, things could be better though.

Great Service from the sales person Azhar, right through to activation of device. Quick easy and understandable.

Level 7s customer service is excellent and Frances Junius is a friendly person and help me super quick and for that i am thankfullStay awesome.

Level 7 is by far the most amazing servise provider I have ever had the privilege of working with.Thank you for your A-Class service!

I Received great service , and they know to follow up on calls

Azhar, you made things happen so quickly and efficiently and i am very happy with your service, thank you very much.

Excellent customer service, amazing service I had received I am sooo happy with connectivity too, try them you will not regret the service you will get.

Top quality services, been with Level 7 for over a year and a half and I have NEVER had issues with them, Fibre Company has lines down very rarely but the service provided by Level 7 is top quality... Thank you for the quality provided.

Great experience and fantastic customer service. Frances Junius has been helpful right through the whole process.

Supurb service received from Kelly, Morne and installation team!Well done!

Amazing....really, Azhar Khan from Level 7 deserves a award for going the extra mile, he signed me up on a 1000/200 package in under 10 minutes from one service provider to Level 7 in a flash. Thanks Azhar and here is to a great service experience from you....well done!!

Against the lead times of 1-2 weeks I had my process take 1-3 days. Exceptional

It works very well, the technicians were quick and efficient.

Frances; I have tried several internet providers and I must admit Im quite a difficult client if it comes to service, and I want to compliment you on your professionalism and service received so far JOB WELL DONE!! Looking forward to a fruitful business relationship with Level 7!!

Professional consultants! Swift responses. Partner Openserves turnaround time of 2 weeks is not attractive!

Quintin Britz was very helpful, efficient and friendly. The support team on whatsapp is amazing, they do make sure your issue/problem is sorted, no matter what time of day or night it is. Thank you for the awesome service!

Awesome services from Azhar Khan in sales and Level 7, Very fast installation and connection

It was very easy since the first time I made contact with the team - it only took me at least 3- 4 working days to get everything sorted and for my router to be couriered from JHB to CPT, Neat work when installing the fiber - I am happy with the overall service!!!

I have been with Level 7 for almost a year now and the service and fibre connectivity has been nothing but exceptional. The same can be said about the quality of service and the responsiveness of the support team. I have nothing to complain about. Keep up the great work guys.

Great experience, fast and friendly internet up and running

Great service, great wifi. Very rarely have any connectivity issues and has been a real stress free experience after switiching from Telkom, with uncapped and unshaped data provided by L7. Strongly recommend!

Great service! Had my internet up and running within two days.

Happy with the speed of service provided by Morne Human. All information is clearly communicated.

Azhar Khan thank you for the best service you are awesome!

The service received is impeccable!! You deal with one person through out the process which helps a great deal. Highly recommend them. Azhar( Sales) and Corne (Support) your service was 5-star, thank you...

I LOVE LOVE LOVE the people and the service that get provided at level 7. The communicate properly, they help as far as they can and are so understanding. Thank you so much level 7 for your GREAT service and people.

Awesome onboarding experience. Thanks guys! Thanks Quintin!

So far so good. I had to postpone installation and they did not complain. Pro-a tively followed up for a new slot and were flexible around my times. Installation went smooth. When I was informed that they are the only ISP for the complex I thought I was going to have problems. Alas, as I said, so far so good.

Excellent service from both sales and installation teams.

Great services friendly people and great communication skills the technician was friendly had a great conversation while he was installing the system

Quick and efficient ordering process, thank you Frances for all the details you provided to me. Now waiting for installation.

I had very fast and efficient service in terms of my contract Morney Human was very fast and friendly

Just experienced some exceptional and not so often found service from Chris Nortje at Level-7. It started with a simple switch-over to a new router delivered to my doorstep, to the config and setup of my home CCTV solution - no fuzz no worries!Great, friendly and swift service received from this gentleman! Flippen awesome to experience great service and still see people with a passion in what they do and doing it with such skill and finesse!Thanx Chris! Great dealing with you!Give that man a Bells (or a raise if you dont mind!)

I moved from Telkom where I was awaiting Fibre connectionAfter Frogfoot installedTelkom left me waiting for 3monthsI changed to level 7 and very happyThank you great serviceAnd installationAfter service

I bought a package from them, and then paid upfront for the router so that I can pay month to month instead of having a contract. I specifically communicated to them that I am looking to upgrade in the future and they assured me that I would be able to do so easily with just a call to upgrade my line speed. I.E the assumption here is that I was given the correct hardware from the start. Time comes I can afford the upgrade and all of a sudden they sing to me different tune, wanting me to pay a further 900 for a new router and to upgrade. When trying to to reason with them, they decide to rather ignore you than engage. So if you intend to sign a contract with them, be aware you are dealing with the Devil and be prepared. Their tech service department is decent however.***EDIT***After their management reached out to me, we managed to come to equatable agreement. While it was a bit slow to get going, once it did their technical service was excellent and professional as always.

Great service, excellent communication.

Fantastic !! I have been with Level 7 for 2 years plus and I have no problems at all. Support is always friendly. Out of the several other ISPs I have tried it the past, Level 7 is by far the BEST! Keep it up.

Good service provider. Always willing to help.

Really great service every time. No internet issues and affordable prices too!

Always a pleasure working with Level-7. They keep it professional at all times, and are always quick to help out.I would definitely recommend them as an ISP.

Great telephone and face to face service from Vincent. However as a woman coming to the office premises the parking inside is not efficient. I had to park outside and stand at the gate for the intercom to dial me in....not a great setup for safety especially for an office park.

Can someone please get back to me, I ordered fibre, 2 weeks later I did a follow up and Octotel told me my order was cancelled, for what reason I have no idea and nobody has got back to me to tell what is happening. Order no 506621

Level 7 installed the internet at my property today. Very professional and efficient.

At wits end. Writing a scathing review is not something I or any other customer wants to do, but its really hard when one feels underserved for a service they are actively billed for.Day 7 without a fibre connection and Level 7 is escalating the issue (and has been for 7 days) to VumaTel, who is as been deprovisioning and reprovisioning the connection for 3 days.Like all other customers paying for a service, this is a really simple situation. Fix it Level 7. Were spending money on mobile data on top of a monthly fee youre happy to bill for.Having spoken to your accounts team and being told that we cannot receive a prorated monthly bill because VumaTel is responsible is unjust. Were not paying VumaTel, were paying Level-7. Fix the connection. Provide a prorated monthly invoice for the days we did not have service.

Level 7 gives the best service. Answers the call quickly and assists quick.

I am a bit disappointed. I have been with Level 7 for almost 3 months now and had no issues. Since last week sometime I have been having issues with my internet being very slow. I eventually phoned on Friday because I had no connection at all. Held for more than 5 minutes for support, eventually I put the call down and phoned again, was transferred to sales immediately. Very strange how sales dept always answers your calls immediately at any company. I was promised a call back, it is now 2 days later and obviously they are closed and again no internet connection. I am extremely disappointed as I rely on internet in order to do my job. I dont mind paying for good service, but this is really not acceptable!

Swift and excellent service. Thank you Frances.

Not answering emails on my queries.Very good service received after complaint.

They were good and reliable at first, thought we were getting a good deal and great service when we relocated and switched from fibre to wireless, little did we know that instead of continuing with the existing contract. They gave us a new 24month contract.. Lately realising that they are over priced and network being highly unreliable we decide to switch to another much more affordable and reliable service provider(endless inclination) but now level7 cannot cancel our contract, nor can they successfully transfer the contract to somebody else who was willing to take it over, now im paying for wireless Internet from two different service providers, because i cannot get rid of level7 and i cannot use their Internet service either because it is absolutely horrible and extremely expensive... I highly recommend that anybody who is looking for an isp stay very far from level7

Great isp with great service. Thanx guys

Azhar Khan is a Guru!!!! Thank you for the great service!!

Excellent service. Quick turn around time. Was on wireless, now on fibre. he only company who could assist with a static ip on the fibre

Reasonably priced Internet options with very friendly and efficient staff.....

So far so great! Speeds live up to the expect and Im very happy.

Awesome service received!

Arranged for the line to be activated and running 3 weeks before we moved in to our new home to ensure that we can work from home smoothly. Didn’t happen. Still struggling. So so disappointed.

They really went out of their way to assist regarding work required by Open Serve.