Absolutely POOR SERVICE !! I received a phone call from the Control Room that the alarm at my Business went off: asked them to go and check the Business Premises. 30 MINUTES LATER Monitor Net arrived: with a SERIOUS BREAK-IN at my Business !! PATHETIC !!🙄🙄 .

Good service. Although their after hour technical services are unnecessarily expensive

Friendly, but cannot keep time, not always punctual!

Thank you Paul and Andries for all you do for centurion, best security company that cares for the community.

I have been struggling with the alarm system since I had it installed 😬. The MN Autonetics app never works even after multiple attempts to fix it. Hidden costs and shoddy workmanship have left me with no trust in what is supposed to be a state of the art alarm system.Their staff are friendly and always willing to help. If only they could get their equipment working.Update: The app has been working well for the past 2 weeks.Update September 2021: App again not working. Now I dont have permission to access the alarm system. How is this possible?

Friendly professional service

Great Service

None of their phones are working. Tried calling emergency line and there is simply no answer...not reassuring that they will be there in case of emergency. I tried even their covid line.

Keenan from your control room is excellent And professional my wife called for a patrol car to come As our neighbor had a break in.Keenan sent 2 highly competent guys that made their presence known. I know from experience I rather pay for the quality service monitor net continues to give me. I cant put a price on my families safety.

We had a break in last night. Your armed response came quickly but then he told us he was to scared to go take a look around, and he ended up leaving and we had to look around our own yard and house to see if there was anybody. Absolutely pathetic.

Always amazing service from all staff. Highly recommended ! Have been a customer for about a year and always receive professional helpfulness and competent security advice. Fast response time. Guard staff are the type of smart, strong, prepared people who youd hope arrive to help in a security emergency.

Always fast and efficient and go above and beyond in their service.

Paul and his team are great. Every client gets best unique service

Ive been with them for years and they were great at the beginning But now there service has deteriorated. Just dont know if their is actually a better option. All these companies want your money. But dont deliver on their products

Excellent service and response!

Very pleased with the professional service of Monitor net. Worth every penny.

From MN client:Morning MN Team. On Monday night we had an incident where one of the elderly people in the complex felt and needed medical assistance. We tried for about 15 minutes to get an ambulance to come out with no luck. I decided to phone the MonitorNet control room and ask for assistance.Within 10 minutes from my call the MonitorNet Response vehicle and the vehicle from Emer-G-Med was on the premises (it actually arrived 3 or 4 minutes after the ambulance from Unitas Hospital), so it was there in a very good time.Please convey our appreciation to the people who were on duty Monday night. The service was excellent.

Awsome security company with a personal experiance

Requested a quote for off-site perimeter fence monitoring, at our complex. They could not even get our street name right: BARNIENIE CRES instead of Bernini Crescent?

NO WONDER THE MANY DISSATISFIED CUSTOMERS ON HELLO PETER! WORST SERVICE THAT I HAVE EVER EXPERIENCED IN MY LIFE. THEY BROKE INTO MY HOUSE OVER EASTER WEEKEND. THE SATURDAY MONITOR NET SENT ME A SMS AT 01:13 THAT THE POWER WAS OFF, 01:59 I GOT ANOTHER SMS THAT THE BATTERY IS LOW, 05:13 I GOT A SMS THAT THE POWER CAME BACK ON WHICH IT NEVER DID. I CALLED MONITOR NET IN THE MORNING AND THE CONTROL ROOM ADVISED ME THAT EVERYTHING IS IN ORDER. i AM SURE IF EVERYTHING IS IN ORDER THEN THE POWER WAS SUPPOSED TO BE ON AND THAT THE SIGNALS FROM THE OFFICE TO MY RADIO WOULD WORK WHICH IT NEVER DID. THE THIEVES CAME BACK SUNDAY EVENING TO TAKE EVERYTHING LUCKILY WE WERENT HOME BECAUSE MY CHILD IS ONLY 3 MONTHS OLD. ACCORDING TO MY NEIGHBOR THE THIEVES LEFT OUR PREMISES WITH MY WIFES CAR SUNDAY NIGHT AROUND 21H00. THE MONDAY AROUND 12PM WE GOT A CALL FROM FRIENDS THAT OUR GATE IS OPEN. NOT TO MENTION THAT NO PATROL VEHICLE INFORMED US AS CUSTOMERS THAT THE GATE IS OPEN. OUR FRIENDS ONLY THEN DISCOVERED THAT THEY BROKE IN AND TOOK EVERYTHING. UPON OUR ARRIVAL WE SWITCHED THE POWER BACK ON. THEN MONITOR NET CAME TO REPLACE MY BATTERY AND RADIO. I SPOKE TO THE GENERAL MANAGER AND HE IS ADAMANT THAT HIS SYSTEM DID WHAT IT IS SUPPOSED TO DO. IF THIS IS THE CASE WHY DID THEY NOTIFY ME THAT MY POWER IS BACK ON AND WHY DID THEY CHANGED THE RADIO????? IF YOU WANT TO STAY SAFE STAY AWAY FROM THIS COMPANY! NO WONDER THE MANY DISSATISFIED CUSTOMERS ON HELLO PETER!

Quick in response very happy with the service

Horrible service! Was pitched the idea of the Alarm App for a pretty penny. Since installation I have been having numerous issues. Was told now to pay R650 for them to come look at the radio THEY installed. Ridiculous! Have contacted the Operations manager, Sales and info via email. Veroshney Ramjas read and ignored my email. Suretha Janeke read and ignored my email. Only interested to sell you something new, as soon as you have an issue you have to pay extra just to get it fixed!

Best and most advanced site monitoring and security company in Gauteng if not South Africa!

My favourite security company in Centurion. Helpful and reaction officers go to great lengths to make sure the client is satisfied before they leave your premises.

This weekend storms in Centurion blew over a big tree in my yard. It fell on my wall and electric fence triggering my alarm. The tree actually ripped off all the mountings out the wall. Monitor net went out on the alarm call twice and left notes to say all seems FINE...... What is the quality of personnel they employ? What is defined as FINE? How do you do a perimeter check if you can’t notice a 20m tree laying on a fence? Today when trying to lodge a complaint they can’t put you in contact with the manager and drop your call after 5 minutes.... How do you put the safety of your family in their hands?

Phoned in to report a power failure last week. The lady that answers the phone. Maryna was so nice and helpfull. They say the first persoon that answers the phone is a representation of your company. In this case Maryna is a excellent very professional representation of monitor net. Thank you Maryna and monitor net.

Last night around 03H00 the house alarm went off. Within 2 minutes the armed guard from Monitornet was on site and secured the premise. Looks like alarm went off for no reason. Thanks to this guard and Monitornet for the quick response. You guys rock.

These guys are amazing

There is no other armed response company.I would ever use! Professional and always ready to respond when weve needed them.

Good Security company

Always awake to help people in need

Good security compony

Bcz that where I Wnt to walk

Good monitoring service

Excellent service

Highly poor service response .Not recommended to use at all .Not even worth a 1 🌟

Excellent service!!!

Exploitive

Fantastic service

POOR service delivery. You are referred from one to the other ... Make firm appointments and do not show up. When I have to call at my expense behind Monitornet to hear where they are, their excuse is they made a double booking. This has been happening for 2 days in a row!

Sean Hepburn and Angelique Groenewald Technical Department and Senior Technician.Quickly picked up our problem sorting out good work one immediately kept up and running which was wrong and how they could sort out our mobile app.Appreciate the excellent service of both of them.