Customer service is terrible. The people working here are rude, unhelpful and have no clue how to speak to a customer. They are not even interested to try and have basic manners. I am shocked. I have never experienced such poor service at a Birkenstock store. I was desperate and bought a pair to tide me through (I found them myself in the cupboard after being told they have no shoes in my size) until I can shop elsewhere. I will never ever return. I would give them ZERO stars if I could.

Been trying to get a Birkenstock in my size - a common eu 38 - for almost 2 years but there is no stock. Why rent expensive retail space if you don’t hold stock to service customers. Frustrating.

Good service at the store, covid protocols are great!

Always closed.. 5 times went there, always there for some reason nobody there, even during opening hours 😏

Absolutely pathetic service. They had nothing in stock. Upon inquiry to please look at other stores (they didnt offer to do so), there is also no stock nation wide. NO-ONE at Birkenstock has thought of ordering new, and more, stock after Black Friday and in time for Christmas shopping. Joyce promised to phone me back this morning and I am still waiting for her call. I called the shop - there was no answer. PATHETIC SERVICE. GET RID OF YOUR STAFF, I will take my business elsewhere.

These are the best sandals in the world. Store is a little small but seems to have all the sizes I needed.