The nursing staff get a 5 star from me. The hospital itself is very well maintained. But the Drs get a 1 star from me. My mom was admitted to covid ICU and we got very little information from the Drs, I have seen Vets have more sympathy and compassion towards animals than what my mom got from the lady Dr overseeing her. Absolutely disgusting the way she spoke about my mom to the family, shameful.

….Today we visit here solely for the purpose of receiving our Covid Vaccination as this is the Site we were directed to. We real-lii didn’t know what to expect! But we were blown away by the sheer professionalism of all involved right from our 1st point of contact to the last before we exited. My wife & I had two different times to report here one in the morning and one in the afternoon so we prepared ourselves for a whole day escapade. We even packed a picnic basket. The ladies at the first point of reporting understood and allowed us both to go through seeing that we had appointments. How awesome. Our time in total spent here was less than 45 minutes! We commend and congratulate the total staff involved here for their commitment and efficiency! Well Done & Keep Up the Good Works….

The ER was very good and deserves 4 stars. Their follow up with the necessary information for my recovery was absolutely abysmal. Constant effort for a week and a half to simply get them to email me a letter for referral and follow up info for the doctor I needed to see. For an appointment that needed to happen in the next couple days.They were quick to send me the bill though, but nothing else

I will not recommend Kingsbury to have a splinter removed. Your nursing care sucks and your management is non exsistant. You owe me R71240. 00 as my musical aid settled the account. I had to deposit R71240 before you would admit me. Its been 8weeks and you have neglected to refund me. Cape Town blames head office and head office blames Cape Town. I am still waiting for someone in management to call me as was promised a week ago. IS THERE ANY MANAGEMENT??? as Im sure they to embarrassed to call me. YOUR HOSPITAL AND MANAGENT ARE A JOKE. REGARDS MR HENDRIKSE. IF you even take time to read this, then you can call me. You will see I was admitted on 27 August 2021 at Kenilworth.

Afternoon. I was quite nervous at first, going in for an op, but the staff were very welcoming. From Barbara at pre admission a few days earlier to the gentleman at admissions for his kind and comforting words, to the nurses who all smiled and reassured me that all would be ok. Thank you aunty Althea, Martha, Noluvo, Charmaine...nurses whose names I remember but to the ones I didnt, thank you as well. Your excellent service was appreciated. To the cleaner Davine, all the best. Last but not least, thank you to that sweet smiley face I saw when she brought breakfast,lunch or supper, Nono. You are one in a million as well... keep that smile as it is contagious....we all need it...Thank you.

This maternity ward is AMAZING! I felt so relaxed on my stay, it didnt even feel like a hospital. The staff are so helpful and kind, each one of them. They supported me during the entire time and reminded me to rest often. This is my first baby, if Im having more I want to come back here. I truly had the best experience here.

I had my second dose of the vaccine, and what a quick easy experience. All the staff were so friendly, informative and caring. Just wow thank you HCW!! Especially nurse Lillian 🤗

Very good experience. Warm helpful staff, good food too.

First experiencebest experience in the maternity ward ,absolutely loved my little life bag I received

Just fetched my daughter from a rather daunting procedure. Olivia Carney and Christine Malan ensured the experience was as pleasant as it could be. We found Kingsbury to be very well run, the staff are excellent with prompt, patient and clear answers to all my questions. I felt my daughter received the best possible care. Very happy to unreservedly recommend Kingsbury.

Thank you Doctor Rush and awesome staff for taking excellent care of me during my Covid sickness . I felt so safe, cared for and reassured that all would be well . I highly recommend The Kingsbury .

You’re coming from hectic surgery and everyone is noisy-all day and all night. Had thoughtless patients with ,me who were even singing hymns at 10pm. When I asked them when they planned on sleeping, they pretended not to hear me. Nurses seem to only have one volume - super loud_and used it whether people were sleeping or not, any time of the night. There were one or two great nurses. But overall, it was horrible. I was also told that a better gluten free, vegetarian menu would be made up but I didn’t get one. Worst hospital stay in ages.

Long waiting times due to Covid etc but triage nurses, admin staff and doctors were very helpful, friendly and efficient when we did get seen to. Thank you!

I went to the emergency room with a 6 month old who had a fever last night. It took up to 2 hours to get her anti-biotic shot and that was only the start of the hellish night I experienced. I was taken into a room in the paeds ward where no cot for her was provided and the buzzer did not work. This meant if I ever needed assistance I had to get up, carrying my sick daughter and go shout down the corridor for help. The nurses had no sympathy for a first time mom who has never had a baby with a fever and did not come check on me for hours, although I could hear them laughing and talking from down the hall. When I pleaded for them to come by every 30 minutes so that I didn’t have to scream for help, I was told that that was not their job. Actually, yes it is. I am sure they see a lot of babies with fevers and don’t see this as a big deal. But to me it was a big deal and some reassurance and a bit of care would have gone a long way. I am absolutely appalled and saddened by this lack of care.

Missus had excellent care from caring staff and best surgeon ever, Dr Mark van Rensburg.

Was very well looked after by all the staff once my operation was done and they serve good food.

I had my son at Life Kingsbury Hospital just over 6 months ago and I can still remember the professional service we both recieved. The way the doctors as well as the nurses made me feel when needed to go for an emergency c-section after being IN labour for over 13 hours was amazing. The maternity staff has the utmost respect and always explained whenever an explanation was needed. Dr R Lutchman, the pediatrician, being able to see there was something wrong with my sons breathing at birth and taking all the precautions he needed to ensure my son got better. To the NICU staff who was on the ball ALL THE TIME. To my amazing gynecologist, Dr K Sonntag, who cared so much and worked so efficiently. THANK YOU FOR MAKING MY HOSPITAL STAY SUCH A WONDERFUL EXPERIENCE!

I had surgery done at this establishment and Life Kingsbury Hospital is hands down the best hospital that I have had the pleasure of staying at. The staff ,from the lady that brings your meals to the cleaning personal right up to the nursing staff and the doctors are of the most professional peoples I have ever had the pleasure of encountering.The food that I received in the hospital was as good as restaurant quality and some of the staff went out of their way and beyond their scope of duty to accommodate your needs and keep you comfortable and happy.Thank you sister Anthea, you are but one of many in the wards ( GIT I think it was called ) whose name I remember.Sister Glenda from the ICU, you are worth your weight in gold as well. I salute you all.

On the 4 August 2020 I gave birth to my beautifull baby daughter via c-section at Kingsbury hospital in Claremont.Never ever before did I get such nice hospital service, everyone was so helpful. Not once did I feel unwelcome, The nurses in maternity ward were all so friendly, I was treated very nice, and I thank all of them for that.Me and my baby was well taken care of.Thank you Life health KingsburyYou are amazingIshrat. S

We had our baby a month ago at Kingsbury Hospital, this was by far the BEST EXPERIENCE I’ve ever had.The whole experience were amazing, from the security, pre admission, all staff members were professional and helpful.My gynecologist Dr Lynette Jansen is phenomenal and my midwife Louise were professional and Amazing.All staff members of the maternity ward were helpful,friendly and professional.I really loved the level of security of the hospital and a specially the maternity ward.We were extremely satisfied.I highly recommend Life Kingsbury Hospital

Headsup to those planning to have a baby delivered at Kingsbury HospitalKingsbury Hospital Claremont nurses at preadmissions state it is policy that if a dad-to-be does not take a PCR test you are denied access to your wife/partner while she is in labour and will not witness the birth of your child.They further state that a test must be taken 72 hours prior to admission or it is not valid which means you need to take and pay for a test every 3 days (a baby can be delivered any tine between 23-42 weeks) to ensure you are able to enter the hospital when your child is born.Please share so parents-to-be are not caught unaware upon arrival to their chosen hospital and can familiarize themselves with the ammended hospital policies.I only found this out after asking upon my preadmission visit 4 days before my delivery date.

This is one of the best hospitals, grate service and people so friendly and nice. Took good care of my parents. 👏🏼

I phoned to find out how my brother was doing as he was admitted on the 24 February. When I was put through to the ward the sister on duty was talking to me and then just put the phone down in my ear.

It would have gotten 5 starts but unfortunately the emergency misplaced my fathers shoes and doing nothing about it.

Dont bother going there for an emergency. No one came in, no one went out, yet I waited for an hour and a half before I left without seeing a doctor. No explanation given, no apologies made, no enquiry about my injury. Just being ignored outright. Cant be blamed on Covid as they have a special tent for that. Simple inefficiency, arrogance and a disregard for the individual. Its unfortunate that I had to select a star.

1. Terrible service post care wrt to complaints and account queries. Nobody can assist you or direct you to the proper department or person.2. The public needs to made aware that a R1000 facility fee is charged just for choosing to come to Kingsbury, thats beside the ER bill. In the event stock is used, it will increase from there. Valuable info if you are a private patient.In my opinion, Patient Care at a facility & Post Care is important to consider, as it makes the overall experiences worthy of your money. Anything less than that, take your money and business elsewhere.

The hospital is not clear on its COVID 19 protocols. My son was for admission pre surgery and they refused a parent accomoany him to the ward.They do however allow for 30 minute visits between three and four. Which is when we were there for his admission. Ironically i needed to sign multiple documents once we arrived in the ward, proving the need for a minor to be accompanied by a parent.With his last admission 7 Dec 2019, i was disgusted at the care he received in ICU. I raised my concerns with the communications officer in writing and in person with the hospital managment. No even as much as an apology.If it was not for his doctors rendering their services at Kingsburg Hospital, i would not have my son admitted to this institution.

Had an emergency surgery on a Saturday , nurses and doctors are extremely professional and extremely kind and helpful . I needed help with walking and going to the bath room etc and they were all super helpful . Very amazing private hospital

Went for blood tests, honestly my best experience with blood tests ever. Nice, clean hospital and the staff at Pathcare were compassionate and understanding

Have been admitted a number of times. Always good service and the best doctors.

This is a great hospital with all the modern technology needed. There are various Doctors rooms on the premises in separate suites. Take note of the parking bays. Some are clearly marked for doctors, ambulances or wheelchair. The Eye Peninsula hospital is located on Main road side of the parking area.The parking area and exit becomes extremely congested as there is only one person at the exit. Allow for extra time getting in and out of the parking. There is a 30 minute free parking period.

This hospital is a prime example of how hospitals should be. The staff are really well trained in how to deal with patients and are beyond caring and accommodating. I am very impressed. Keep it up.

Had my first baby there 2 days ago and the maternity ward was accommodating of everything I requested. Staff (all) were nurturing, supportive and caring. Wonderful experience

Cant get through to query an account that was incorrectly charged. Went for a covid test to pathcare and was told to see a doctor first then charged to see the doctor who filled in a form. Not ethical. No service.

Couldnt support my wife. Wasnt allowed in. Disgruntled to say the least. They dont deserve a star.

The experience at the maternity ward and in general at the hospital is amazing. The doctors and staff are kind and friendly. I would recommend this hospital to anyone and everyone I know. Keep up the good work.

We waited a long time to be attended to while our daughter suffered from a dangerously high fever. The reception staff didnt communicate anything to us and they didnt even bother trying to collect information about my daughters condition before we were simply told to sit and wait. Whats more, now that I need an invoice from them reflecting the payment we made (which is required by my gap cover), they are simply not replying to my repeated emails. Whenever I am asked, I will be sure to let people know how your ER room is not worth visiting in an emergency.

The entire experience in the Maternity Ward was fouled by the terrible night staff complement. The service was basically non-existent during the evenings. In contrast the day time staff was really good. Hospital management really need to get proper supervision in place during evenings.

Great staff at the paediatric ward. Very friendly and helpful, made myself and my son Eli Beukes Witte comfortable and welcome throughout our stay. I have no complaints and only praise to all the nurses and Doctors that assisted. Extra care was given to make us feel at home and checking on my son constantly.Thank you, thank you is all I can say it is highly appreciated. You guys are amazing

Father admitted yesterday at 5PM to emergency. Was told dr would call us after visiting.1.30pm next day and still we wait.shocking communication from hospital

A wonderful hospital. It is well looked after and spick and span. The staff are Friendly and will go the extra mile when looking after you and very caring as well.

I was very dissapointed in my birthing experience. I found them to be very unprofessional, compared to what was described in the walk around, it was far removed from the experience I had in the hospital. My doctors were wonderful there were two nurses that were great. Other than that the hospital overall was disappointing. I had a C-section and I received very little assistance from nurses. I had to go to the bathroom with my baby because there was nobody to watch him, I received no clinic book when we left the hospital, my baby was not even bathed when we left the hospital. He still had blood caked on his head when we left there. I chose this hospital because of our family history with it. I complained to the head nurse on numerous occasions and all i got was Im sorry you feel that way Baby didnt even receive vaccinations neither did they bother to mention where i could go to have his vaccinations done. The fish rots from the head down Im afraid this hospital is not what it used to be. If i had to do it over again i would not choose this hospital.

Shocking compassion from the emergency unitFrom sister violet to there manager sister Adams and sister MargaretThey need to go for training how to deal patients family tramaIm shocked how we were treated by those 3 professional individuals

Terrible surgical stay. They and Zimmer Biomet supplied worn tools to my orthopedic surgeon. This caused massive complications during surgery.They have me white bread and sweet cold drink as a diabetic a few minutes after coming out of surgery. Made me horribly ill.Even though I was not fully recovered they asked me to leave the hospital as they did not have authorization for the night.Money making scheme. Theres no care here. Stay away and go to Netcare.

I was admitted to Kingsbury to have my appendix removed. From the very outset i was impressed by a culture of kindness from the staff. The care was excellent and I felt really looked after with no animosity from anyone.I noticed that the cleanliness in the bathrooms needs some attention and the hospital , although was built as a luxury establishment, is showing the early signs of ageing and requiring some basic maintenance.So to sum up, excellent, friendly nurses and doctors, however cleanliness and maintenance lets the side down.Thank you Kingsbury, thanks to you I am on the mend!

I have had quite few people that made my one week stay great namely Thambi, Zama, Lena, Portia, Martha, Kathy, Georgia these ladies are the awesome people you get to meet in your time of need and they just make it so bearable with their family arm caring personality. Same applies Mnadla and Jane in ICU.I felt like I was on a 5star hotel for the week and built good relationships with all of them. The food being served is always tasty nothing like blant foods you get most places.Thank you to everyone mentioned in this post, I will never forget my stay with you ladies and gents

Have been to the emergency a couple of times in the past few weeks and found the doctors to be top drawer professionals, as were the nursing staff. Good humour and pleasant bedside manner go a long way. Thanks.

Other than my awesome gynie and a friendly nurse or two, my experience after labour here was nothing short of a nightmare! Nursing staff, specifically the nightstaff, were uncaring and rude. I was very ill postpartum and they basically thought nothing of it/thought I was faking- as my husband overheard the gossip. They belittled and dismissed me. I had promises that they would assist me now-now and then was left alone, unable to walk and breathe properly if I so much as lifted my head. The next day doctors discovered I was dangerously low on iron. If it wasnt for my husband staying overnight with me, the experience wouldve been more traumatic. As a first time mom they contributed immensely to my postpartum depression. Disappointed that my family hospital was a letdown. Dont let me get started on how they messed up when my dad was admitted due to heartattack. Even though I love my gynie, I will never return. So good job Kingsbury nurses, you cost someone a client.

Everyone is friendly and they treat you as if you are a regular patient, like youre family. They always check whether you are comfortable etc. Fast service and quality service. I felt better in no time once I was there. Would definitely recommend to anyone!

Efficient admission staff, good doctors as well as friendly and helpful nursing staff made my procedure and stay a decent experience

Good service .Pleasant staff. A modern private hospital, well equipped. Space can be somewhat constricted especiaĺly in ICU.

Good surgery rooms, some great nurses. However trying to get a cup of tea when admitted is futile. The vending machine in the lobby has been broken for 2 weeks. The lifts are forking useless, dark & dingy.

Echo sentiments below about positive experience with staff, however, I wish they would have the same good service when you phone. Waited a long time for main switchboard to be answered, then to be shunted from one nurses station to another, including having the phone put down on you, very frustrating and unprofessional

Neat and clean

Good service

No refund since February! (Its now July)I was admitted on February 18th for a Same Day procedure and had to make an upfront payment. My insurance paid out to Life Kingsbury by March 6th.I didnt receive my refund automatically (why not?) And had to go to Kingsbury physically to ask about the refund. I was told that the only person who deals with refunds was on leave and I couldnt be helped, I had to wait until she was back.By the time she returned from leave, all she did was give me a form that I had to fill (why did I have to wait until she returned from leave to be given a form?) I filled the form the same day, with proof of my bank account, details that are already on their system, and proof of ID (which they already have on their system) and was told that it would still take 7-10 business days to process.12 business days later I called the head office refund department and was told that the ONE person who deals with Kingsbury refunds was, yes, you guessed it, ON LEAVE! And I had to wait a little bit more time before it was processed.Several days later, guess what, I called back, they said it was processed and it should hit my bank account within 24 hours. Ive since been calling and promised that they would follow up, but the money has still not hit my bank account. I called back today, 7 days after the initial Money will hit your account in 24 hours and they said THE EXACT SAME THING! Itll hit your account in 24 hours!You KNOW that if it was the other way around and if I owed the hospital even R1, Id have FINAL NOTICEs coming out of my ears!Horrible service.

ER Doctor was absolutely amazing, sisters....any slower I could swear time was in reverse

I went there for an operation after the first two disastrous experiences in Somerset West. I was so scared after the first two. I had no faith left in doctors and hospitals. Dr Hewat, the Anaesthetist and the nurses were so friendly, kind and very professional. Its the details that can make a huge difference. I was given a booklet and a pamphlet about my specific operation which were very informative and included after care. This was a first for me. I recommend this hospital and Dr Hewat for anyone who has had bad experiences before. A breath of fresh air in this country where service has gone down the drain.

Worst service ever, dont even bother phoning them as they seem to not want to help you at all.

Emergency admission on 24 Feb and had an operation on 26 Feb - spent my time in the G I T ward 17.2. My experience in ER and in the ward was overall great. Mr Jacobs in ER - was amazing with calming me down, setting up drip, etc. The medical staff and kitchen staff of GIT phenomenal - Yolandi, Bronwyn, Mandla, and so many - treated me like gold.Emergency admission on Sunday 5 May and procedure on 6 May - once again ER staff (think it was Precious) was great. Then moved to GIT where Jolandi, Zimi, Mandla, Bronwyn reinforced my first experience of their professional friendly and helpful treatment of their patients. I wish i had written down their names and only pray i have it correct.A great big thanks to them for their taking care of me. Much appreciated.Dr Hewat rocks as the treating specialist.

Absolutely amazing caring staff. Clean and beautiful building..

Only positives. The surgical ward 2 personnel are a team to be proud of. Kindly allow me to single out in my opinion the following individuals:Carer Ruwayda Oliver.Nurse PhaniThe day shift sister on duty on Wednesday 11 April 2018.From: Johan van Zyl. Been in Room 6 from 5/4/18 to 10/4/18.

Trying to phone is an absolute nightmare. After dailing the hospital nr you wait for ever for reception to answer the phone. Eventually somone answers. You ask for the ward, get put though only to have them pick up the phone and hang up on you. No greeting/acknowledgement at all. Then you phone again and ask to speak to the sister, you hold on for 10 minutes, (by the way you can hear people talking while you are holding on for the sr) just for someone to hang up on you again.

Great hospital. I had all my children there and each experience was great

THE. PLACE. to have your baby in Cape Town. The nurses are fantastic, it is very clean, you are treated with respect and dignity. A full recommendation to anyone.

The emergency room at Kingsbury Hospital is very efficient and the staff is friendly and helpful. Strongly recommend them.

The service and quality of care in the maternity ward was awful. The doctors are amazing though.

Disorganised. Have been here a few times to get a CTG done, on Gynes orders. Each time after waiting for 45mins I had to go call a sister to get it sorted out otherwise it wont be done.

Great compotent staff who were kind and caring. Doctors were amazung

Very nice hospital - we went there for an emergency and we were very well welcomed.

I went to Life Kingsbury Hospital due to a cracked knee cap injury and was admitted on the 23rd November 2016. I am from KZN, and have been to some Netcare Hospitals, but I have never been treated this way in either of them. It was the best treatment Ive ever received from any private hospital. To be honest, it felt like I was on holiday in some hotel. It was just the pains from the surgery that reminded me I was in hospital. To the Surg 2 staff, Im so grateful for the way you treated me. Ill never forget the experience for as long as I live.

Its amazing hospital with good hospitality

Great placeHad my operation doneEfficiently and pain free

It is an excellent hospital with excellent tertiary services

Hi i have been to your hospital four times in the last month and i have to say it is honestly the best Hospital i have ever been to the staff are so caring and compassionate they truly go out of there way to make you feel comfortable.From the moment i walk in untill the time i walk out i know im in very safe hands i was there lastnight for chest pain and the doctor that helped me realy went above and beyond to make me feel better so i would just like to thank all of your staff for all there help,i think from now on whenever i need a hospital your hospital is the first place il go to i have even told my friends and family members about my experience at your hospital im very very impressed.Thank you all once again from Mark

Give you all info needed. Well done

Very slow 24 hour and Emergancy unitWouldnt reccomend the ER

Uninformed switchboard operator--impatient, and unhelpful. It almost seems like a competition to hang up before the patient even finishes asking the question.

Nobody answers the phone. After 4 attempts. This is a concern.

Second time the wait in ER has exceeded 3hrs, go somewhere else.

A very long wait with my husband tonight - 2 hrs and no communication at all ! Everyone getting up & leaving , even those in real pain & going to other hospitals! Also when questioned a very aggressive sister came out & said shed just arrived & didnt know what was going on ..,,,excuses..,,excuses..,,

ER wait was two hours and the sisters are pathetic . Not interest in patients or customer service

Bad experience with the radiology dept. Staff not friendly at all.

What is the point of an emergency line, if no one answers the phone??

Medical Services with a Smile - all the way to the bank

Clean and efficient

Visited the ER for an emergency after hours. Long wait times, incompetent staff and very poor service and care overall.Would strongly not recommend going to this ER for an emergency.