user
Sustainable.co.za
Unit 4, Westlake Business Park, 13 Bell Cres, Westlake, Cape Town, 7945, South Africa
Appearance

Comments
Ja
Review №1

Only some of the amazing green goods from Sustainable.co.za. I am so happy and grateful for the items. The staff is so knowledgeable on the store products and related information. It is a pleasure dealing with them. a Wonderful experience!

Fa
Review №2

The good people at sustainable have been super helpful, have a great selection of well-priced kit and constantly kept me up to date with the order process, as well as making suggestions for more suited components.10/10 could recommend dealing with Reesha again as she helped me with everything I needed. Its great to be off-grid!

Ma
Review №3

About a week ago, I posted a negative review of a product which I ordered from Sustainable. To my utter amazement, they telephoned me and asked about the problem I was having with it. I explained, and within a few days, they sent me a part which had inadvertently been left out of the box when the product was shipped to me. I was immediately able to get the product to work (beautifully, I might add), and was extremely impressed by the companys follow up. I WILL be ordering again from Sustainable -- they care about their customers!

Pa
Review №4

The Team at Sustainable is THE A-TEAM!They have vast experience and can, thus, provide valuable expert advice during the planning of an installation. Their prices are very competitive and excellent value for money. The order process is user friendly and fast. Their follow-up, on one’s order, is absolutely impressive. Even though they had an item not in stock and, unfortunately, I had to purchase it elsewhere, when that item was not performing according to expectations, they immediately gave, on my request, excellent advice and offered to communicate on my behalf with the manufacturer!!!! That is customer care extraordinaire! Thank you very much!

El
Review №5

I recently bought a wind turbine from Sustainable Their service wasfriendly and quick and the after sales service is excellent. When I had a question about the installation, which I did myself, they came back quickly with sound advice, and even gave me a follow-up call to make sure that everything went smoothly. I can highly recommend sustainable for their friendly service and quality products.

Mk
Review №6

Great customer service from Sustainable. They made sure my order was delivered as promised, even though there was a slight delay; I was impressed with their prompt response and effort. I will definitely use them again in future.

Ke
Review №7

Sustainable recommended the right shower head for my gravity fed geyser. Great customer service and communication.

As
Review №8

The staff at Sustainable are efficient, friendly and knowledgeable. They are happy to help with info on their products. A good experience dealing with them, and they have a wide array of interesting products. What more could you want?

Ni
Review №9

Creating an online account was easy. They processed my order within 2 working days and my solar panels were delivered on the 3rd day with no issues. I was kept up-to-date throughout the whole process. I recommend their solar panel range as it is the cheapest I could find locally online but good quality as well. They also have a good range for the DIYer. Would have been 5 stars but I would recommend listing your MPPT controllers with their battery system voltage since this is more useful when looking for a suitable device for your system rather than just the total PV voltage.

Ch
Review №10

I received my orders in tact. Some of the products did take a long time to be delivered, but the client service was friendly and helpful.

Ha
Review №11

The service and support from the Sustainable team is really amazing. I purchased a replacement battery for my UPS, so I could continue to work during load shedding. For some reason, the courier company managed to mess up the delivery address and the battery went missing.Reesha was really fantastic with the follow up on the battery and had a replacement unit sent urgently to me.Many phone calls from Sustainable to keep me updated with the progress and the battery arrived safe and sound.This is not the first purchase I have made from Sustainable and they have always been great with their delivery service and feedback, never mind the great product range and reasonable prices.Would certainly recommend them as a supplier of eco friendly products.

Wi
Review №12

I have ordered multiple items over many different orders and each time I am not disappointed. Their helpful staff has assisted myself multiple times in projects we have done, no matter the size. Thanks to the team for providing such an amazing service and brilliant products.

he
Review №13

Great service, went out of their way to get me my product as quickly as possible. Thank you!

Ky
Review №14

Excellent service and delivery updates. Assisted with a quote and were efficient every step of the way.

Lo
Review №15

Forgot that Id bought a Sputnik previously and bought a Powertraveller Solarmonkey Adventurer as Guest. Charges your cellphone and other items for older Samsung phones. Lady phoned me and kept me up to date with order until it was delivered. Excellent service.

Al
Review №16

Faster delivery than I expected. Followed up with call to make certain all was working as I had expected.

Ia
Review №17

Always great service and good communication when placing orders online.

Sc
Review №18

Have always had swift response from their sales team and timely delivery of products at my doorstep. Would recommend doing business with Sustainable.co.za for all you solar and power needs!

Mi
Review №19

Great service at the drop of a hat. I needed very little but was served promptly and with care. Great company, will definitely use them again.

Jo
Review №20

Great product and competitive pricing. Delivered. Great service.

Ge
Review №21

Best service ever by keeping me updated telephonically about my ordered products and time of delivery.

No
Review №22

Neat little machine that makes ends meat of small bundles of laundry.Just a pity it is not more freely available in Gauteng.

St
Review №23

Faster delivery than i was expecting. These guys are legit

Pe
Review №24

Fantastic service and even included batteries needed for my indoor/outdoor thermometer 🌡😀

Ze
Review №25

Excellent service, and fast delivery with goods being in perfect order.

Tr
Review №26

I am delighted with the Solar light provided to me. This Solar Light is the most practical and energy-efficient for lighting up my outdoors. Apart from providing aesthetical value, it also add safety and security to my homeSpecial Thanks to Sustainable.co.za and Iereesha Chowglay for the customer service given

JC
Review №27

I spoke to Zeke a week ago, first by email and then he called me back on my request. I was VERY impressed with his knowledge, friendliness and professionalism. He helped me to understand better what I needed and helped me to make the right purchase decision. I felt like I was dealing with a friend giving me advice. Thanks Sustainable. It was a pleasure dealing with you guys. May your business grow from strength to strength.

Ni
Review №28

If there after sales service is like there pre sales service I would be very careful of buying any item from them. I have send them an enquiry on the 3rd of March and again on the 8th. I have not had a reply except for there auto reply. Its not like I need a complicated system. In fact its 2x batterys and a charger. I will not recommend any person to support there business.

We
Review №29

Excellent quality and speedy delivery of goods.

Di
Review №30

Always a positive experience shopping with Sustainable.

Ab
Review №31

Excellent service. Ordered good from their website and got a call back shortly after to confirm when delivery can be made. Goods were delivered the very next day.

Ni
Review №32

Excellent service. All products arrived within 2 days. Very happy.

Ja
Review №33

Their service and assistance was first class.

Se
Review №34

Bad experience with this company. And customer support is terrible and lies to you ! So much for the supposed promise on the website that orders are packed and shipped within 48 hours!And then when they finally do claim that the courier has collected the parcel they cannot provide a waybill number because its friday afternoon and they will be closing soon.

Ni
Review №35

Terrible service! I was advised by their tech team on what to buy. Once I received everything and was in a remote location for installation I realised that they had sold me the incorrect equipment. Spend 2 weeks trying to call and message and still have not got assistance (I even send 5 separate emails). Please urgently assist me or Whatsapp me a solution here!

an
Review №36

Great Friendly and very helpful service

Da
Review №37

Great personal service and communication.

Th
Review №38

Well Done Sustainable Team, Spoke the phone to a gentle who was very helpful.Some technical advise was given but the best but he made it his duty to get all the information I needed. I will doing business with Sustainable as they go the extra mile to get the correct information to me.Very please with this type of service. Thank you Jay!

Ho
Review №39

I have bought my supplies from Sustainable before and I have never had an issue since. Their prices are good, their customer service is incredible and always deliver on time. I will continue to order through them :)

Br
Review №40

Professional Quality Service

Ma
Review №41

Excellent service.

ni
Review №42

Wonderfully put together team of Helpers. Called in to ask for assistance and was given more information and that assisted me in buying the correct product for my system. My order arrived before the expected lead times. Was regularly updated and informed about my order. Thanks Team Sustainable.co.za

Ma
Review №43

Brilliant service! Fast and very friendly staff! Thank you guys for helping out and going the extra mile!

Ma
Review №44

Always good service when I make a purchase. Speedy turnaround, and when I did receive a bokashi bucket with a fault, it was rectified very quickly.

Jp
Review №45

Stocks Lumeno

Ka
Review №46

Wonderful experience shopping at Sustainable. Friendly staff with free advise before purchasing. I will definitely recommend friends and family to this company.

Cr
Review №47

Very professional service with on-point technical advice and solutions

AD
Review №48

Very disappointing.I went to a lot of trouble to get a specific solar panel fromthese people. When I went there to collect, they sourced a different panel which I could get just about anywhere.They did not let me know that they cant get the product that I want because they were very busy.They could not come up with any reasonable solution. Ended up taking my panels and going to a different supplier for the extra parts that I now need.Not phoning me cost me way more than R1000 in fuel and changes to my mounting infrastructure, not even counting hours.

Ru
Review №49

Terrible refund / Return service on a defective product. Watch out for their T&Cs. They will insist on having goods returned at your own cost. Video proof will not be accepted.

Ro
Review №50

Stay away as far as possible from this Company as they make promises which they can not deliver on. Every day is a hiccup with them !They cant deliver on what they advertise on there website!First I order a 12v 1000W pure sin wave inverter. They say that they will source it from JHB and I can collect it the next week Monday.The Wednesday I phone them and ask where is the item. Then they say that there was a 24V 1000W sent from JHB. They have to source the 12V 1000W again from JHB because there was a Hiccup.The Friday I phone them again, and guess what another hiccup occurred again. They received a 24V 500W and no there is no 12V 1000W in South Africa anymore in stock.After a lot of phone calls at my expense up to 10 a day. They decided to supply me with another 12V 1200W pure sine wave inverter. On which I had to pay up too. They say I will receive this unit the next Monday!Tuesday I phone them again and guess what another Hiccup occurred they will sent it tomorrow as I was told how many times and it never came. Asked for waybill number never received any.To this date I havent received my inverter yet and I believe this company is scamming people.SAFE YOUR MONEY AND STAY AWAY AS FAR AS POSSIBLE!

Ra
Review №51

Great ideasgreat productsFast and efficient on line purchasingAnd delivery.What more can l say.....👍😜

Li
Review №52

Great products, excellent service, informative website

Li
Review №53

Best customer service . Thanks Juhainan

Sa
Review №54

A great shopping experience.

Jo
Review №55

Stay away from them.They took extremely long to deliver and does not state on their site that they dont have stock.I started getting spam emails on the email address that I only ever used with them.So they are selling our info to other parties that send spam.

Ni
Review №56

Excellent customer service and well priced.

da
Review №57

I am beginning to question of the Sputnik I bought exists as I have been promised almost daily this week it will be delivered the next day. To no avail. I just hope it arrives before day zero...

Ni
Review №58

Great green company.

Ad
Review №59

Excellent !!!

Ge
Review №60

What a pleasure to share with you. I wish more companies could offer the excellent service. Thank you I hope to share with you again in the future. Gert KalisWhat a pleasure to deal with you. I wish more companies could offer the excellent service. Thank you I hope to deal with you again in the future. Gert Kalis

Ja
Review №61

Great service

Ah
Review №62

You offer great solutions to the world

Information
19 Photos
62 Comments
4.5 Rating
  • Address:Unit 4, Westlake Business Park, 13 Bell Cres, Westlake, Cape Town, 7945, South Africa
  • Site:https://www.sustainable.co.za/
  • Phone:+27 86 166 1326
Categories
  • Solar energy equipment supplier
  • Green energy supplier
  • Solar hot water system supplier
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–4PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Gender-neutral toilets:Yes
Similar organizations
  • Ecosmart6 Staal St, Brackenfell Industrial, Cape Town, 7560, South Africa
  • New Horizon Waste to Energy4c Luxmi St, Sand Industria, Cape Town, 7764, South Africa
  • 3D
    3D Energy SolutionsUnit 18 River's Edge Business Park, Winelands Cl, Stikland Industrial, 7530, South Africa
  • Green Create1 Ou Kaapse Road, Tokai, Cape Town, 7945, South Africa
  • GreenSunUnit 4 at No. 2 Corner Jeripiko Rd & Zinfandel St, Saxenburg Park 2, Blackheath, Cape Town, 7580, South Africa
  • Herholdts Group (Pty) Ltd Cape Town5th Street Unit 2 & 3 Fifth Street Park, Montague Gardens, Cape Town, 7441, South Africa
  • Globeleq21 Dreyer St, Claremont, Cape Town, 7708, South Africa
  • FTB Connect Pty Ltd8 Cheltenham Road, Ottery, Cape Town, 7808, South Africa
  • GR
    GREEN HYDROGEN SOLUTIONSV&A Waterfront, Dock Road Junction, cnr of Dock and, Stanley Rd, Cape Town, 8001, South Africa
  • Vo
    Vortex Energy (Pty) LtdBlock D, M5 Park, Eastman Rd, Maitland, Cape Town, 7405, South Africa