Terrible customer service. Over promise and under deliver. They provide you with delivery dates and then dont stick to it at all. Our last couch required me to make numerous phone calls and even store visits to get the couch done (and correctly). That couch now has a crack of sorts in the frame (it was loose when delivered already) and they it said it will take two weeks to repair?! Will rather pay someone else to fix the couch as Dominics timelines are not truthful. Then made the mistake of ordering a second couch, Dominic indicated it would take 3 weeks as they were not busy. By week 4 they had not even ordered the fabric which would take 2 weeks to deliver. Cancelled the order and was thankfully refunded. Their pricing is good but it comes at the cost of customer service.

I received my lounge suite on Friday 29 March 2019. I am EXTREMELY happy and satisfied with the excellent work. All stitching is double and in line, nothing sags and is exactly what I wanted. Well done to Leather Direct Management and Staff. I will show off my lounge suite with pride linked to your name. Thank you. Liz Gordons Bay

Very happy with custom made leather couches viewed and ordered from the showroom. Payment went smoothly and they delivered on time as per our initial agreement. Will buy from them again, any time.

Love the way they renew couches, or just build them from scratch

Helpful and friendly and reasonable price

Because they offer good services and their leather is 100% good leather, it also last longer

They are very accommodating can make Sofas to suit your specific needs. Nothing is to small or to big for them

Very good

Excellent service

Excellent value