During this pandemic, no one was wearing their masks although they saw that I, the customer l, was in their sight. I was also supprised to find out after buying something that they do not deliver for free and that I have to pay R200 for delivery even when I am staying >400m from the shop. I got a guy on the street and we carried the thing together to my place and I only gave him a R50 for helping me.

They were very friendly and helpfull

Nice and clean with friendly staff

Not the best in customer service

Best customer experience. Have been working here as a truck driver to deliver customer goods, so I know Russells have all the best

Super helpful

Yes bad

Their service is really good.The gentlemen & the ladies are always welcome you with happy faces.They really know their product knowledge well.Keep it up.

Good

Still waiting for my deliveries was told will get the delivery same day very poor service its been 4days nothing from them

I got a good deal for a bed once.

Good service. Agreed to deliver on the same day as I had bought my stuff

Very good customer service

Very sufficient and professional service

They refusing to pay back my refund sending me back and forth to other departments

Great customer services

Bad Bad Bad service ......paid them but after2 weeks still waiting for the correct item to bedelivered...they also did not want to give the money back , i was told the head office has got the money ....very sad

Abit unorganized but werent to bad , the delivery time took very long tho

Unfriendly staff!!!!

Thanks to Colin for all his thoughtfulness. He found the correct bed for me and the bed was dropped off on the agreed day and quite in Nyanga. Russels were already ready to deliver furniture in Nyanga. Thanks also to all the other staff. The price of the bed was also in my pocket. Thank you !