Not sure whats happened to this company but theyve become unusable. dont answer phones. get one word repsonse on whatsapp, nothing thereafter... Gone too the dogs..

Absolutely a prime example of a company not taking responsibility for the service they provide.DAMAGING GOODS!BRAND NEW stainless steel motorcycle exhausts worth 10 000 rand (Heavy duty items), wrapped in bubble wrap and boxed.When they arrived the boxes were dented and torn.I took photographs in the truck before accepting them,As you can guess the exhausts were dented, and they refuse to accept responsibility offering a paltry R3000 for what is entirely their sloppy negligent handling of robust exhaustI absolutely loathe this company. USE THEM AT YOUR OWN RISK. Useless

I sympathise with those who have had bad experiences but I found their service excellent, although they were not the most economical option.My calls were handled professionally. Call centre staff were polite and helpful. My parcel was collected (in Cape Town) at the time I stipulated on Tuesday, 22 October, and delivered to a Johannesburg address on Thursday, 24 before 6 pm.A special thanks to the driver, Charlton, (CT) for his courteous service.It is the first time I used them. A relative, who does business with them regularly, referred them to me.I hope they maintain this level of service and work towards improving costs for clients.

Time Freight telephoned me early this morning to inform me documents were at the warehouse and would be delivered to my residence. They gave a window of delivery as ALL DAY, which I said was inconvenient since my gated community were all on holiday, and I had to see patients at my office. I requested delivery to a shop in the nearby mall.I spent many minutes outlining the mall, the shop, the adjacent shops, the contact person, and said someone would be there in the shop all day to receive the documents. I took the callers name, and was assured all was fine.At lunchtime, I received a telephone call from the TIMEFREIGHT driver that he was outside my gate. Unfortunately, this did NOT SURPRISE ME - since the only consistent aspect of TIME FREIGHT is their TOTAL LACK OF SERVICE DELIVERY, and their seeming total indifference to the customer.ARE THEY REALLY THAT INCOMPETENT? THE ANSWER IS A DECIDED YES. DO THEY CARE? THE ANSWER IS NO.How one company, whose only job is to deliver parcels, can be so consistently inept is mind boggling.Why did the warehouse manager waste my time? Did he take any message from me? Did he pass the information to the driver?ARE THEY REALLY THAT STUPID?????A system is as strong as its weakest link. There are so many weak links in this company that it is inevitable that TIME FREIGHT IS USELESS. A waste of money, and a pity to those who might be trying to do a good job.

Took a bit long to answer the telephone at first i waited for about 15min just as i was about to put the phone down and try the online version someone answered and it went quite fast would be awesome if they sent you a email or notification sms of where the package is though, but picked up a package in JHB on Friday and i have it on Monday, pretty awesome, and price was not too bad. Very professional eager to help and friendly. Thanks a-lot for great service! I would surely recommend you to someone.

Really now? Is this the best you can do with a website for a well known brand company. Hire some better IT guys would you?

A great courier and service. The Cape town branch. Working a lot with the online portal it is easy, though it would be great if they could add a date for collection and not only time so you can schedule pick ups for the future.Ps. I dread working with Johannesburg branch. They have really bad to no service there.

Always on top

Is possible to give a 0 star rating??Used them once and literally will never use them again!! Im still waiting for my package and its been over a week. They said delivery had been attempted, but there was no phone call nor any attempt to deliver the package to the address where I was all day during the day. Upon the next follow up phone calls I was informed that the driver had already left for the respective days and my package was still in the warehouse... how does that make any sense?The tracking section of the website is a joke.

Most useless place I ever dealt with. You will be put on hold for ever and then the call is dropped after holding for almost 15 minutes. I called 3 times and put hold for an average 15 minutes per call and call dropped all the 3 times. The 4th time I got through to someone who couldnt assist me or didnt even know if my parcel was in the warehouse as I offered to drive and collect it myself. Worst and the most frustrating service. I wonder if this place has management and what are they saying with all these 10ns of bad reviews. Shocking.And just noticed this has been happening for years. Wish I checked the reviews before giving them my parcel. Pathetic. No-one cares.

Used Time Freight on three occasions, parcels sent were misplaced for all three deliveries and eventually found, but obviously delivered later than expected/ promised, as per their lead times - Couldnt track parcels online with tracking/ ref numbers provided (Not registered on the database? - Error message occurred online) - Customer service can take over 10 minutes to answer phone calls (occurred on several occasions) - Before being helped you get lots of recorded information on how superior their service is (?)... Personally, would rather be helped within a reasonable time frame and not have to hold and listen to useless facts! When eventually speaking to customer service, often get excuses for the poor service delivery.... Pricing not too bad, but expect to wait and possibly waste a lot of time chasing them up on undelivered goods... Hopefully things improve for them?!

Reviews should allow that 0 rating is given!Ive been waiting for over two weeks for my delivery and they have told me they were at my house on Friday 14 December.I didnt receive any calls from them stating they are outside.When I checked the tracking online, they were at the wrong house!!!The picture wasnt even of my house and now no one is responding.Rene asked for a tracking number which I have and now she has gone quiet and is ignoring me!RIDICULOUS!

I had a emergency parcel that had to be delivered 5pm the next day, I got there closing time and they couldnt assist me but referred me to someone that could, they are very helpful great service.

Terrible experience with “Time Freight”! Got a phone call said will be deliver last Friday and I must wait at home for them the whole day. Nobody ever showed up! One week later I phoned 5 times to the office and nobody knows where the package is! At last the package has been found lying in there warehouse, no one can give me a reason why it was left there. Shocking service! Wasted lots of time and airtime on them. Don’t recommend anyone to use this company. ☹️

Pathetic service is understatement, worst freight company I made use of. Customer service levels is none existance at this company. Been waiting close to three months for a claim I submitted. I will probably never get compensated for my damaged item, payment should be done ASAP however Visa Versa situation things never happen nor progress report given to customer. I take it with all reviews seen its common practice at this pathetic company.

Service is excellent and the deliveries are always on time and cost effective.

Awesome service. ..went the extra mile and waited for me even though they had closed on a Saturday! !

Do your self a favor, read the other reviews. After 6 phone calls many promises and no return calls or emails, i am now waiting for the 8th day for the package sent to customer to be delivered. They are to big to care / give good service. they have just lost another customer.

The service we have received from Time Freight is absolutely pathetic.There are so many problems with the service this company provides I can write a whole book about it!From deliveries that take more than 8 days to complete when the promise a lead time of 2 to 3.They do not answer their phones at all and when eventually they do you would have to hold on for 15 minutes or more before getting any kind of answer or assistance from anybody if you lucky enough not to just get your call cut off.They do not communicate with customers prior to delivery at all, they just pitch up randomly and expect people to be at home without making arrangements before the time.They do not handle fragile parcels with care and when they damage customers products due to their incompetence, they wash their hands in innocence and leaves the supplier to sort out their mess at the suppliers expense every time without fail.They can not even get the right parcels delivered to the correct address and mix up packages which are marked clear as daylight with client’s details.Furthermore you have to spend endless hours on the phone following up and trying to get answers on work their staff is supposed to carry out.Let this be a warning to all, if you need any kind of quality service stay far away from Time Freight.To the CEO of Time Freight you should be absolutely ashamed of how your company operates.

Phoned 3 times for a collection, hung up on 3 times, got through to another extention, transferred, hung up on again, got through again and complained, told they would call me back, nobody did after an hour. Durban branch is very badly run.

Terrible delivery times. Over 1 week for a small package to be delivered from East London to Cape Town. Tortoises are faster.

I have only experienced excellent service from the Timefreight personnel, be it the driver, sales rep or other call-center staff. There has been one or two hick-ups, but it feels as if everyone at TF wants to sort out your problem with the greatest urgency. I have also experienced very helpful service from the sales rep for our area!! Well done!

Shocking service. A package sent on the 4th September is still not delivered, and its now the 17th. Tracking cut out 5 days ago and no one can find it. You have one job, Time Freight.

USELESS CUSTOMER SERVICE! Cannot reach anyone on the landline, and when I do they cant assist efficiently and should they be able to assist by locating the item, they cannot deliver as promised. Definitely a NO GO! The most recent feedback I received was that my parcels sticker was not on it and that is why they couldnt locate my parcel. Sorry Timefreight, I will take my business elsewhere.

Fast delivery. Country wide. Ovwr 400 vehicles and 90 + depots

My client received badly damage products. After 4 months off constantly enquire about the case status, they state its not their fault.All of the evidence where clearly indicated that it was damage with rough handling via transport. Meaning of through, kick and jump on boxes.Cost R30 000 to re manufacture the damage goods for my client.Packaging where clearly mark on each side and top, as fragile with their own stickers. Product was pact inside the box over protective, with multiple protective cushioning. Best of all, the product is not as fragile, but they anyway manage to damage it.

Great service but collections are slow

Hopeless place, are they government owned? They surely have the same service level, perhaps even worse...

Absolutely horrific . Worst case of incompetence I have ever seen. I WILL NEVER EVER make use of you again. More than a week and my package is STILL NOT DELIVERED TO MY CUSTOMER. With no valid reason as to why. F*#king pathetic. I dont understand how you are still in business. At Time Waste freight services you cant complain about bad service because there arent any to begin with

Time Wait. Parcel was due to be delivered yesterday, Thursday. Apparently wont be delivered today either, so only then hopefully on Monday i.e. 5 days late - PLUS dont even bother writing closure or delivery times when you fill in the collection form - they are completely ignored.Next time I did an online collection request. It was completely ignored and 3 days later no parcel collected. No-one answers the phones in CT or JHB -youre either put on hold or they put the phone down on you. Shocking service.

Abysmal. Worst Courier company Ive ever dealt with. If you call the number on their website, that office cant help you unless your package is in KZN. My package was coming from Johannesburg so they told me to phone the Johannesburg office. When I phoned the Johannesburg office I got told I had to call the Cape Town office because thats where my package was being sent. In this age of the internet a courier company cant help me with a package unless their office is physically in the same province as that package.After an hour of being told to call their various offices and having the phone outright hung up on me as I waited, I finally reached someone who could help me. I stressed the importance of their driver calling me on my cell when they deliver because there is no other way for me to tell that they are there. They promised me that I would be phoned by their driver when he arrived and yet this morning when I checked my (awfully formatted) tracking information on Time Freights website it says that delivery failed yesterday because access was denied to the property.In future Im going to check with any company I make an order from to find out which courier theyll be using for delivery and if its Time Freight Ill take my business elsewhere.

Used them for years and always get great service

In 2015 I dont expect a company to have a cant do attitudeSitting in Namibia, ordered a parcel from Koolveburg Estate on Friday. Today is Thursday and Time Fright have still not dispatched the parcel. 100s of excuses, he said, she said, nowhere did I hear, How can I solve the problemOne call to DHL, and they are on the way to Time Freight to collect the parcel and overnight it to me.Can do attitude.Sorry guys, I am sure you have thousands on satisfied clients all over SA, but if you cant deal with cross border deliveries, then leave them alone.

I was helped absolutely above and beyond by a very helpful lady called Margaret at Time Freight Cape Town. Thank you for assisting us today. Novic industries (Pty) Ltd is so thankful for all you did for us today.

They were suppose to deliver according to the email and they haven’t delivered and no one answers the phone. When I queried via website. They said: oops could no track my parcel that was collected from Vogel yesterday. 4698241 is what they have send via email and what I received from Katie at Vogel. So what happened to my delivery??

They just decided not to deliver my parcel to its destination. It came from Johannesbirg to Cape Town and after 3 days, where it was laying at their depot, I had to drive to the depot, get my parcel and deliver it myself to the mechanic that work on my car.

Excellent service always, pick ups and deliveries are done on time, professional and friendly staff.Thank you, keep it up!

Received somebody else parcel .been a week supervisor does not call u back with info .left several messages with know feedback .cape town branch supervisor natasha .

Absolute rubbish ! Best way to put it 👍🏽It takes forever for someone to tell you if your parcel has even arrived, let alone getting it delivered on time!!!!THE fact that they can not tell you the time that are parcel will be delivered ON TOP of requesting it at a specific time is beyond me !! Absolute joke

Package drop off went fast and prices are very good, competitive.

We had a problem with delivery times and the reaction I received from the lady at the pietermaritzburg warehouse when I complained was exceptional in her attempt to solve the problem. She was willing to go out of her way to get the problem solved.

The worst unreliable courier ever,I arranged for a pickup and followed up 3 times and they just never pitched.

Does not deliver on time. Have had quite a few experiences when they only deliver a week later from date of pick up. Phone just rings

We phone through and get put on hold and thats where it ends! The parcel was supposed to be delivered last Thursday!

Was given a quote and supplied them with the weight on delivery got charged almost R400 more than original quote very displeased and will never again make use of their service. You just lost a client.............

Had some furniture delivered to a friend in Grahamstown, had the chairs professionally wrapped in cardboard and bubblewrap, was assured that care would be taken in the delivery - the chairs were destroyed in transit, completely ruined. Absolutely disgusting, this company shouldnt be in business, avoid them at all and every cost.

Not phone me back as promise for prices. struggle to get hold of them. no phone answer.. still waiting for delivery and quotation since 25 april 2019 and today 29 april 2019.

Terrible experience. Staff are rude. No-one can help with anything. Phones in every branch just ring. Dont even try call in the afternoons. Absolute absolute horrific company.

Fully agree with damage goods ... I use time freight alot (atleast 2 - 3 time a month) and have damage goods every second delivery ... no matter how well i do packaging and how well i support product it keeps on being delivered damage at clients ... still no feedback from them after how many complaints ... pick-up and delivery always on time inStellenbosch area.

This is the WORST courier service!!!!! And when you follow up they put the phone down in your ear.

Always loose you parcels .the have too do floorchecks to find it never answer their phones leave you hanging.

13th of September (its October now) - who knows where the parcel is? certainly not anyone at time freight!

Waiting for over a week for my package to be delivered.No one responds or tries to assist.I still dont know where my package is or when it will be delivered!BAD SERVICE!

Useless service. What is the point of having a phone if no one picks up?

How long could it take to get a parcel from durban to Cape town? A week is ridiculous! Shouldve use the post office!

Fragile stuff gets damaged here,be careful.Rather use other couriers for fragile stuff

Terrible website and customer care.

Absolutely the worst service and to top it they are extremely rude ....

Quick and effecient.

Despite payment, sending proof of payment and follow up telephone calls, the package of documents remained undelivered. Having to hold for 7 minutes for South Africas leading road express business: to take my call was ... disappointing.

Useless. unfriendly. a company that makes empty promises, and are untrustworthy. not even worth one star review.

TIME FREIGHT !!! Iam still waiting for my parcel its been 3 complete days now

Best service from counter staff!

Never answer there phones and there self help tracking system is a joke

Decent service but they are pricey.

Quick and caring service.

Parcel collected Wednesday afternoon. Friday afternoon Still nothing. Was put on hold for 10 minutes and then cut off! DO NOT USE TIMEFREIGHT

Quick anf effective service

They were not prepare to wait 5 min while I was on my way to collect a very urgent parcel that I had to send to Mozambique.

Impossible to get hold off

Cut off 6 times, then held on the line for 40 mins for and estimated time for delivery which they also couldnt give me.

Item smashed to pieces on delivery.Took this all the way to top management and they dont care.Bottom line dont support this company they dont care about your cargo.... unless you spend millions a month with them.

Worst service ever poor customer service & poor service delivery.

Good services

Good courier

When service is good its good, when its bad, its absolutely terrible. Poor correspondence towards customers.

Efficient job done

Good service

Professional service!

I have decided to change my courier the service is terrible

Great in PMB

Excellent service

Best service

Not the best

Poor service, phone just rings, overall a bad experience.

On time delivery

Great service

Ditto..4 posts below

Reliable service

Very efficient

Extremely bad and unprofessional.

Service is good

Excellent service!!!

Un friendly people

Misplaced our items

Good service

Okay

Shocking phone service

Worst

Service? what service