What a wonderful team to deal with - efficient, informative, helpful, and such a pleasure to interact with. They helped me find a fireplace (through my many questions), and the team that installed it were a very safe pair of hands in which to place my home. Thank you, Southern Fireplace, for looking after everything meticulously and for impressing me each step of the way, right to the very end. A great team to work with across the board.
This company provided us by far the best service we have ever experienced from any commercial enterprise anywhere in the world. Robert, the owner, and his team are absolute experts regarding the best fireplace from a huge range of options. He carefully considers and explains all of the options, balancing costs with benefits. And its not just a fireplace to be installed to provide a warmer home, but he is also incredibly conscious of the aesthetics of the installation, where best to position it, and how best to route the pipes.Amazingly reliable and professional during installation, delivering a perfect result.The company also stands totally behind the product installed, happy to come back to your home to address any issues that may come up, in a friendly and courteous manner. I cannot recommend them highly enough - I would rate them with 10 stars if I could!
Dear RobertWe would like to thank you and your Amazing team (Yasin & Jack), for your excellent workmanship, Professional and Friendly Service.Nothing was too much trouble for them. They went the extra mile to make us happy.We are delighted & EXTREMELY SATISFIED with the work that was carried out.Will definitely recommend Southern Fireplace to our friends and family.Kind regardsGavin & Venessa Jones
Just had a fireplace installed by them and am so impressed with their incredible service. Installation was clean, well prepared and went off without a hitch! Can highly recommend
Very helpful and professional service all around. Shireen was extremely helpful and accommodating and the installation team were very neat and professional. Thank you!
Great service received from Shireen. Friendly and helpful, willing to answer all questions and double-check when not 100% sure. Thank you Shireen.
Initial help and service from the store was good but unfortunately the several bags speciality charcoal I had purchased had been manhandled and crushed into chardust rather than charcoal. Very disappointing especially considering the price.
I have an old freestanding braai which has served me well for 20 years. The initial installation was not done properly and it has leaked during showers. I had got some quotes on a replacement and they were expensive. By chance I was driving past Southern Fireplaces and decided to just pop in. I am so glad I did. I was told that repair of my existing braai was possible and they quoted. After I confirmed with them, the installation team ground all the bits and bobs off the old braai and slid a new table-top braai into the shell. The whole setup looks brand new and a new chimney to boot.To say I am satisfied is a slight understatement, I am extremely happy with the whole process from start to finish. Friendly staff too.
Great service from start to finish!
Knowledgeable, and very friendly sales lady 😊
Southern Fireplace Solutions is a superb showroom with a sister branch in Fish Hoek. A huge selection of both gas and classic wood fire places available . Custom furniture also available. The fire places comes with expert advice on your specific needs and set up. Furthermore, professional installation is pledged by owner Robert .
Good professional service
Friendly and knowledgeable owner