user
GC Fires - Sales & Installation of Fireplaces in Cape Town
39 Delson Cir, Somerset West Business Park, Cape Town, 7140, South Africa
Appearance

Comments
Yu
Review №1

After sales service has been really terrible. Fireplace was installed over the weekend. Was used once and the glass cracked after one use. Company has taken no responsibility. We’ve had to phone numerous times only to get a text back saying we’ll have to pay to replace the glass. We used the fireplace according to instructions only once. Within 3 days. Can’t use the fireplace we paid for upfront.- The glass and door was replaced all in working order again, thank you very much for the swift response to our complaint.

Pa
Review №2

The GC Fires Sales & Installation team were excellent and professional. I will highly recommend the company.

En
Review №3

It has been a great pleasure dealing with GC Fires. A very big thank you to Jarryd for his expert advice and for being so patient and professional at all times. Finally, I have to thank your installation team, Desmond and Peter. They were true professionals and did a fantastic job installing our beautiful new fireplace. Desmond is one of the most skilled artisans that I have ever dealt with. Gertjan, you have an amazing team and we are very grateful for all the hard work and excellent service.

Ru
Review №4

Really professional company that is keen to assist customers and goes the extra mile. Very impressed with Fernando and the team around him. Hard to find a company that is so keen to deliver great quality service. Thumbs up!

Ni
Review №5

I ordered a fireplace and when there was a problem with the delivery address, Frachia Loubser phoned me and went out of her way to ensure that I was a happy client. One of the side bricks broke and when I notified them, they immediately contacted me and arranged that a replacement brick be sent. Excellent service, thank you.

ch
Review №6

Awsome company to do buisness with ,very professional,reliable and great service.friend staff ,wow what fantastic service

Ro
Review №7

After researching many fire place suppliers in Helderberg area I decided on a Kratki 7 from GC Fires and what a pleasant experience. The detailed quotation, arrangements and installation was effortless. I am a very happy customer indeed.

Fr
Review №8

Friendly, professional service. Unlike some other stores they actually carry stock so was able the buy at the showroom.

Ge
Review №9

Hi. What a fantastic experience. Mauritza was amazing. I was able to buy a similar product at another supplier but decided to buy from GC Fires because of the excellent service from her. Highly recommended.

Lo
Review №10

When you order something from GC Fires, they will tell you it will take 3 to 5 days, but Ive been waiting 6 weeks now for an order.During this time, I have followed up with Jarryd Jansen every week to find out what is going on, why there is a delay, and when the order will arrive. Every week he writes that he will follow up and that he will keep me updated. But he wont keep you updated. Or find out anything. Jarryd must be really busy.Then, last week I receive an email from Tasneem Lewis, who happily informs me that my order is now delayed due to the looting in KZN and Gauteng. I respond that it has been delayed for 5 weeks already, long before the looting started. I also explain how disappointed I am in GC Firess ability to fulfil a paid-for order or communicate with their clients.Tasneem promises that she will follow up as to why [Jarryd] has not given [me] updates and also promises to keep me updated on the status of my order. But Tasneem must also be really busy, because she couldnt keep her promises either, just like her colleague Jarryd.Now, another week has passed and Ive heard nothing from Jarryd or Tasneem. Today I called their office and spoke to a lady who informs me that my order has been shipped already. I dont know who the courier company is. Ive not received an email or call to inform me of anything regarding the shipping.The uncertainty with this company is endless. But I am certain of one thing: you cant trust GC Fires to keep their word. My advice is to find another company to do business with.

Da
Review №11

Job well done from start to finish. I will recommend GC Fires any day.

Pa
Review №12

Is there a trick to keep the glass from going black on my Northern Flame Panoramic Twin Door unit? It happens right away and takes a lot of elbow grease to clear, until the next fire, even though Im using the best hardwood.

Yo
Review №13

From our first phone call to the installation of our fire place, we received fast, efficient and professional help. Our unit was even installed a week earlier than expected, allowing us to make better use of this new feature in our house.

Yv
Review №14

Outstanding customer service, from the professional and knowledgeable advice from Chris, to the perfect installation executed by Desmond and Peter, and the client follow-up from Frachia. We are thrilled with our new fireplace and highly recommend the GC Fires team.

Ja
Review №15

Very happy with how everything went from the Salesman Jarryd to the installation process. Very professional service . My Hydrofire Delux E looks good and lives up to expectation.

Lo
Review №16

I love my fireplace from GC Fires and it was a pleasure working with them. They were prompt and efficient.

He
Review №17

Tiaan from GC Fires came to install our Fireplace yesterday. It was done quickly efficiently and super neat. Now we are waiting for the final cold spell of the year! So happy!

Pi
Review №18

From showroom to installation, everything about the GC experience was excellent. Product, price, team, communication. I can highly recommend them.

Ma
Review №19

Good interactions with everyone weve been involved with.

Vi
Review №20

The young lady who answered the phone, was extremely polite and helpful. I asked her if they would sort out an installation for me, and she came back and told me that they only install their product, but gave me the name of someone who could assist me. I would love to give her five stars for going the extra mile and being so helpful. Thank you.

Ma
Review №21

Good end-to-end service and all round customer experience, from first contact through to quote options, installation and handover. These guys have got their customer journey planning right!

Ro
Review №22

Thank you to GC Fires for the installation of our Godin Mini Cube fireplace. The service was very good and the installation excellent. Thank you from a most satisfied customer who would give the highest recommendation. Rowena

Eu
Review №23

Wonderful and professional experience with all involved, will highly recommend them

Mi
Review №24

I would just like to record and ask that you pass on to the crew my thanks for a job really well done. Not only were they all polite and friendly, but having worked in the trade myself I was really impressed with how they set everything us before they started and one could see that they worked methodically and efficiently.I am extremely happy with the finished product and will most certainly recommend your company to anybody who is interested. At this point I have two people who are considering installing a unit.One again my heartfelt thanks to you all.Kind RegardsMike Moore

Le
Review №25

We have only received excellent service from GC Fires. From the time we received the quote GC fires kept us informed of the installation date and their Covid-19 procedures, which were excellently documented.The installation team was punctual, very knowledgeable of the installation and worked with great care. My wooden floors did not have a scratch. They ensured that the floor and furniture were covered before they started working. Even though they drilled in the work space, they ensured that they cleaned immediately. All their own tools and cleaning material were used during the installation. They even took the time to explain the maintenance of the unit. When an installation team shows such great care for their product and are passionate about bringing the the unit to life then you know you have the right team. An excellent all round performance by team GC Fires. They are highly recommended for their 5 star performance.

Si
Review №26

Do visit for a comprehensive range of stoves. Up to date stock and knowledge.

Da
Review №27

Lots of options, great delivery and installation service.

Ko
Review №28

Amazing. From sales to installation, this company is professional and the install team did a fantastic job.

Jo
Review №29

Just browsing, but very friendly and helpful staff. Prices are reasonable.

Pi
Review №30

First class experience all round; Desmond the artisan who physically did the installation, was clearly on top of his job. He and his team member were a pleasure to watch. Thank you GC Fires.

We
Review №31

The installation was quick and cleanly done. I almost fainted when I saw dust clothes going down. An exceptional standard of work for today; standards like these are hard to find. Well done GC Fires, keep up the good work.

ly
Review №32

Tremendously impressed by the service and quality of the personnel.Real professionals.Glad we came to you.RegardsRalph and Lynette Burnhams

Ma
Review №33

This is what service should be in South Africa. You never have to contact them to follow up. Their work was excellent, thank you.

Pa
Review №34

Quality wood fires and pellet heatets. Professional and friendly staff. They gave us good advise and good after sales aervices.

Je
Review №35

Fantastic experience all around, great company.GC Fires helped answer all of my questions, recommend a great fireplace and had it installed. The entire experience was phenomenal from the very first mail.Huge thanks to Sean and the team for organising everything. Really happy with our fireplace!

Le
Review №36

Professional and efficient. On time and work was impeccable! Staff and installers were extremely friendly and work of highest standard!

Ch
Review №37

Large selection of wood and gas burning fires.

Br
Review №38

Easily refunded a product I bought weeks before without a receipt. Ill definitely support them again.

Ch
Review №39

The whole experience with GC Fires, from quoting, advice, fitting and final bill was exceptional. All staff were highly efficient and professional. I cant give praise them enough.

Jo
Review №40

This review is long overdue. GC Fires has provided amazing service pre and post sale. They made the stove selection effortless and had answers for all my questions. Installation was a breeze and the after sales support for my flue was handled so well. Shout out to Chris for constantly following up and keeping promise!

Er
Review №41

The best experience we have ever had with an installation team and the office is also excellent! They sourced a suitable combustion stove (we were quite specific with our requirements) within a day, and installed 2 days later. The installation team was friendly, professional, neat and thorough. They were quiet workers and even whispered to avoid causing disturbance, they cleaned up after themselves and gave us detailed information on our units maintenance. Wont hesitate to recommend them and will use them for our annual services.

su
Review №42

Excellent service. Professional installation team. Great communication. Super happy with our fireplace!

Ri
Review №43

Very surprised when I called to get a quote on a chimney product and then got told that I cant be helped because all the teams are busy. Not a mention of a future date where it might be possible to come out for a quote - just we cannot help you. Seems like they are indefinitely too busy for new business. I wont call again.

Ar
Review №44

Great service, from the showroom selecting my new fireplace right through to installation. Installation team was professional, knowledgeable and friendly. I highly recommend GC Fires.

Ch
Review №45

Professional team, neat, organised, and it was indeed a first for me to see a team layout their equipment so professionally and taking pride in their work. Super impressed.

Ma
Review №46

Thanks Sean and his team for the great & professional workwell done

Pe
Review №47

We had a wonderful experience dealing with the GC Fires team. From Sales, Accounting and installation we had friendly professional service and were left with a warm feeling.

Ab
Review №48

Excellent service from the sales (Sean) and installation team (Marshall). Sean provided a quote and advice after sending an email and photos.Marshall and his wing man came on time and left everything neat and tidy once the installation was done.No hidden costs, no mess, no fuss - very happy!

En
Review №49

After having procrastinated for close to 2 years in deciding which company to purchase from I came back to the best of the best, GC Fires. Impressive that they had my records in their data base after such a long time. Their professionalism in processing orders and their patience is mind boggling, not very usual in this country. To top it all off their installation staff arrived ON TIME ( unheard of in SA ) and did a stellar job. Thank you all very much. Your service, patience and politeness all the way through were exemplary .

Ry
Review №50

GC fire is hot with prices and services thank you so much.

Li
Review №51

Great service and a super installation team! How refreshing

Mu
Review №52

The GC fires team have just completed the installation of my fireplace. I would just like to say how happy I am with the team that came to install it (Desmond and Tiaan). They were efficient, punctual and were meticulous in the way they did their job. Well done and thank you GC Fires!

He
Review №53

Fast and efficient Service. Excellent client service by Mauritza and very neat installation.

Jo
Review №54

Nyc n clean

Gu
Review №55

Excellent service, qualified friendly staff with good manners. Thank you GC FIRES Team!

Pe
Review №56

From start to finish the installation of my fireplace was done professionally. The quality of work was outstanding and the level of service top notch. Will recommend any time.

Li
Review №57

The GC Fires team were superb. Right from the help on the show room floor and helping me to choose the right model to removing the old fire place and then installing the new one. Real professionalism all round. Would highly recommend this team.

Le
Review №58

Great service

Gr
Review №59

Everything related to the purchase and installation went very smoothly. The installation was tricky because of a sloped high ceiling with exposed beams but the guys did the job without and mess or marking of walls. The fireplace looks great and we are very happy customers.

Al
Review №60

What an absolute shambles in getting the product.First date missed as it was not picked up. Then after having to do a follow up got an email on Monday at 19h00 to say the delivery will be delivered on Wednesday.Tuesday after two emails to request details of driver of waybill got a phone call to say they send me the wrong date and driver was busy offloading at this moment.Had to ask ladies of 19 years at my offices to offload the fire place.The lady phoning was not in the bit concerned about this. Suppose they got their money.if you are looking at company not delivering on product nor giving you feedback nor have any idea what is going on , this is the place to be.

De
Review №61

From the onset in ordering to the last fingerprint wipe it was smooth sailing. The installation staff were very efficient and friendly and although we peppered them with questions they answered each one knowledgeable. From the first burn in fire everything worked exactly as it were explained.I can definitely recommend GC Fires.

Ri
Review №62

Fantastic. Quote - good price. Service and people superb. Thanks

St
Review №63

I will not recommend GC Fires for chimney sweeping, because I only received a 50% effort from them whilst I made a 100% payment. I had to remove the inspection plate and clean out the mess myself at the end.>>>I disagree with the response from the owner, because and I quote We were simply not aware that there was also an inspection plate inside your fireplace as we never installed this model before. - which was evident once they left and my stove did not work at all. I had to contact a specialist who informed me of the inspection plate which I then informed GC Fires of.

su
Review №64

So professional and efficient! Their installation team was amazing. We are delighted with everything!

Le
Review №65

Although there was a delay in delivery due to poor weather conditions at sea, I was most appreciative of Gertjan’s attentiveness in ensuring I was kept informed and up to date on progress.

Ad
Review №66

Tiaan and Elvis did a fantastically professional clean and neat job. This was quite a tricky installation. They were extremely competent and capable, and the fireplace works wonderfully well.

Ke
Review №67

Professional - from the time I walked into the GC Fires premises to the completion of the installation at my home !! Highly impressed with this business entity and the passion and competence of the staff members that was of service to me: Chris & Tiaan !! I certainly have no hesitation, whatsoever, in recommending GC Fires to anybody. What a pleasure doing business with you and meeting such wonderful professional folk !!!

Ut
Review №68

We had our Hydrofire Deluxe L fireplace installed in October 2017. GC Fires team was great at consultation stage! With a newborn in the house, I was concerned about noise and dust, and workmen coming in and out the house for the duration of the installation. In all honesty, I have never experienced such a clean, precise and quiet installation. The two installers did a great job, were trusting, work nearly and cleaned up after them at each stage of the installation. We started using our Hydrofire Deluxe L fireplace in April 2018 and we absolutely love it! It heats our entire home. We can definitely recommend GC Fires!!!

Da
Review №69

Thanks for a great job on the installation at my new house. Now I can warm the house and cuddle my cat in front of the stove at the same time.

Ch
Review №70

Thank you for consistently providing great service with great products.

Mi
Review №71

Perfectly planned, prepared and organized job.Never a loud word.Place left absolutely clean after work.Finished ahead of schedule.Top quality installation.Lovely crew !Unique experience - to be replayed any time. Thanks a lot.

Ma
Review №72

Reliable and friendly service. The installation team was great and left my house spotless!

Gi
Review №73

Very friendly people who are client orientated.Thank you for prompt service!

Le
Review №74

There are so many providers on the market and the choice of the right fireplace can be very confusing. We found GC Fires excellent from showroom advice to installation and follow-up. The work done was excellent and meticulous to the last detail. 100% recommended!

st
Review №75

Very happy with my little fireplace (Witsand). It warms up my apartment (80sqm) fantastically. Easy to operate/clean etc. Excellent instillation by very professional team. Will strongly recommend to my friends. Many Thanks! Stuart Don

Sh
Review №76

Hi Gertjan - Thank you for an excellent experience. From my sending you photos about the complicated installation, to good communication throughout the process and finally to the expert installation by Desmond and Movitt who had to carry the beautiful monster Invincible - Robertson upstairs to the lounge! Both were polite, respectful and a pleasure to have in our home. Very good instruction given by Desmond on completion followed the day after installation, and Voila - we are proud owners of a stunning fireplace. Thank you - we have already recommended you . . .Sharon & Mike

He
Review №77

Exceptional service, excellent workmanship, every time. From admin to on-site, the whole team is brilliant.

St
Review №78

When we visited the showroom we were given great advice to help us select the right fire for us .The estimating of the work was quick and professional.The installation of the fire was extremely well done , it happened when GC fires promised it would and we are delighted with the fireI would recommend GC fires without hesitation

Ta
Review №79

Wow!  I am at a complete loss of words to adequately describe how impressed I am with the customer care received from you guys!Your man, Desmond, is a sweetheart!  Soooooo friendly and kind and accommodating!Thank you for coming out and seeing to my fireplace.  Thank you for the amazing communication.  Thank you for restoring faith in after sales service.With such a team and such great work ethic you are bound to prosper!Again, thank youTauhida

Du
Review №80

In this day and age of struggling to get quality service and pride in the offering, around Cape Town, GC Fires definitely makes my A list. They both promised and delivered. In the fireplace game, their website is tops by a Mile. Cant wait to light a fire. Mauritza, Hanli, Marshall and James. You guys are Awesome.

Ri
Review №81

Fantastic service all the way through. No fuss, no hassle extremely professional from start to finish. Thanks.

Al
Review №82

Very happy with the service we received, installation team were highly skilled and professional. Thank you!

Da
Review №83

Youll get everything in this store

Mi
Review №84

The team (Desmond and Thabo) provided excellent service. They arrived at the scheduled time, were well organised, worked neatly and delivered fully on expectations. It was the small extras, like spray-painting the top and flue connector of our fireplace and polishing the body, that really impressed me (not in the basic scope of work). I was particularly impressed by the respectful way the two team members engaged with one another. Desmond provided good mentorship to Thabo, who clearly benefited from this. I can highly recommend GC Fires.

Le
Review №85

GC Fires delivered on every promise and the overall experience cannot be faulted. Attention was paid to every detail, including cleaning up after the installation. Will certainly recommend them to anyone.

So
Review №86

Excellent service from start to finish.Professional, spot on time (earlier in fact!), friendly, tidy and a pleasure to recommend. Best decision we made.

Se
Review №87

Very professional and high quality serviced. Happy with the results

Sa
Review №88

Very professional installation, immaculate neat and trustworthy. Highly recommended.

la
Review №89

Without the need to physically go in store, Sean and Frachia advised me on all options. Great service and advice

Ri
Review №90

Excellent service. Very professional. Helpful staff.

Di
Review №91

Very neat work and professional service

Jo
Review №92

Quick and efficient service. The installers were friendly and did a neat job installing the fire place.

Br
Review №93

Good showroom. Great selection. Friendly service

Ca
Review №94

High quality service and very capable personnel.

Ri
Review №95

Excellent product and excellent service. I recommend GC Fires with enthusiasm!

Br
Review №96

The whole journey from start to completion was a joy ! Gertjan and the GC team are to be commended for a truly professional job . One can see from the outset that everyone wants to give of their best and this shines through . Well done and we trust that 2017 is an unbelievable year for the GC Fires team .

Je
Review №97

Reliable, accurate and clean installation of Hydrofire LG, looks fantastic. no complaints!

Li
Review №98

Excellent service and great variety of quality products

Ja
Review №99

The entire process was incredibly professional. Many thanks to all at GC Fires for such a good information sharing, installation and follow up service.

Fa
Review №100

Excellent service and very professional, would have left 5 stars if the installer didnt forget to close my ceiling access panel. I would definitely recommend them.

Information
87 Photos
100 Comments
4.8 Rating
  • Address:39 Delson Cir, Somerset West Business Park, Cape Town, 7140, South Africa
  • Site:https://www.gcfires.co.za/
  • Phone:+27 21 851 3187
Categories
  • Fireplace store
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–12PM
  • Saturday:Closed
  • Sunday:8AM–5PM
Service options
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Similar organizations