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Fireplace & Chimney Co.
Shop 11 Town Square Shopping Center, Main Rd, Fish Hoek, South Africa
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Ja
Review №1

What an absolute pleasure working with this team. Communication was on point. They were super patient as I enquired on numerous different options. Their team came out in good time to survey the space we wanted to do the installation; and then the team who did the installation were neat, quick and used initiative. We had our fireplace on the go just in time to keep warm despite those snow-capped mountains

PE
Review №2

Fireplace and Chimney are a professional business and they were able to compete the installation of the Caledon fireplace that we selected.Dealing with them was relatively easy and hassle free, right from getting a quote, site inspection to the final installation.The only frustrations that we had was the delay in getting a firm date of arrival of unit as they were out of stock and awaiting supply from their supplier.If possible opt for a unit that they already have in stock, to speed up the process.

Le
Review №3

We had very good service from Janine the saleslady right through to the installation teams and the accounts department. We are very happy with our Vanessa. Hopefully there will be many more cold winter nights this year. Thanks again for the service and the heat!

Ly
Review №4

I got a dozen quotes and Fireplace and Chimney hands-down gave me the best quote. Janine is a shining star, she communicated with me regularly and gave me the best options to suite my needs and pocket. The installation team were amazing and did such a neat job.

Ge
Review №5

Brand new fireplace installed at my premises today, workmanship fantastic, site was left cleaned, roof tiles insulated. The stainless steel flues outside give great character to my home. Im a very happy chappy !!! Will fully recommend fireplace & Chimney Co to install your very own fireplace.

Ga
Review №6

After months of looking around for a fireplace I came across Fireplace and Chimney. From the first contact the whole team was very helpful, especially Janine. When we eventually decided to get the fireplace, which was months later they still gave me the same price they quoted months ago. That’s when I knew I found the right people to buy from. Janine was so helpful from the word go. Unfortunately due to supplier shortage they could not make original installation date. They came a few days later. On installation day team Frank and Witness came. What a professional team I must say. Some parts was not the correct parts but they sorted it out immediately and Janine was always on the phone.The end result was just amazing. We are so happy with our fireplace and would definitely recommend Fireplace and Chimney.Thank you Janine and Team Frank 😊👍🏼

Yo
Review №7

Fabulous service - from start to finish! Amazing assistance, quick quotes, good feedback. And the most amazing installation team ever!!! So patient and so helpful! Went to the ends of the earth to put our fireplace in the best place for our home aesthetically and in terms of heat capacity. So patient woth the undecided and really went the extra mile to make us happy!!! Our fireplace also works like a dream!! We haven’t even needed to “fire it up” to full capacity yet and it is frikken cold outside! LOVE LOVE LOVE our new fireplace and what a fabulous team to install and organize it!!!

Am
Review №8

Absolutely Amazed by the amazing work and efficiency of Ryan and his team, I am delighted and very happy with my purchase, I will definitely be recommending Fireplace and Chimney

Ke
Review №9

Our fireplace was installed today by Fireplace and Chimney in Fish Hoek. I must say, all these Google reviews are 100% correct. From our first interaction with Jim and his team until the last workman left it has been an unbelievable experience. Every promise made was kept, the workers on site were so professional and knowledgeable (and patient) in explaining all the ins and outs of working my stunningly beautiful Red fireplace. Jim is so approachable and nothing is a problem when answering my questions. Fantastic, clean and professional installation. Thank you guys so much, I would have no hesitation in giving this company 15 stars. Now bring on the cold weather :)

Sh
Review №10

After a fire destroyed two rooms in our house in May, we visited the shop in Fish Hoek looking for a closed combustion fireplace. After several quotes the one that I got from this company was the best with regards to the quality we were looking for. But then a nightmare three months followed with an insurance appointed contractor who did more damage than anything else. On top of it all the contractor, who was supposed to pay for the fireplace, gave Janine a very hard time. Eventually a new contractor was appointed and only then did I find out the level of verbal abuse Janine endured from the previous contractor. She was calm and professional and still went out of her way to secure my spesified unit at the price we agreed months before. JANINE, you are a superstar!!!

An
Review №11

If youre looking for a professional company that knows what its doing, provides great service, and all for a reasonable price, this is it! From the admin to the installation teams, my experience with Fireplace & Chimney Company was exceptional. I was always treated like their best customer even though my job was a small one. My installation is neat and accurate, and the the materials of good quality. Nothing was too much for them and they really went out of their way, on several occasions, to ensure I was a happy customer. You guys have the golden touch. Well done!

Ab
Review №12

Great company, great service, great product. Janine is available even after hours for queries. Highly recommend them for your install.

Le
Review №13

It is pretty easy to recommend Fireplace & Chimney Co.They went through the trouble of coming out for a site inspection to make sure what the installation would entail and check out whether our choice of fireplace is appropriate for the space. Even though the installation could not take place on the agreed upon date due to a holdup with a supplier, the installation was a positive experience. The installation team that came out (Frankie and Witness) are clearly experienced. I was impressed by their attention to detail. They ensured that the end product would satisfy the impulses of a perfectionist owner. Unfortunately, the installers came without some required parts (floor plate and one or two other flue sections), but the team arranged for it to be delivered within an hour, so no harm done. This also allowed me to request that the flue exit the wall slightly higher than originally planned - we utilised the unplanned delivery to fine tune the part list, based on our adjusted requirements. I appreciated their agility.Communication with the admin and sales team members also impressed. Ryan (sales) went above and beyond to answer our many questions. Janine kept us in the loop throughout the process.With all this in mind, Im also happy that their quote was the lowest from a bunch of companies I asked to quote for this installation.Overall, were happy and it is easy to recommend Fireplace & Chimney Co.

Cy
Review №14

Excellent service from Firplace and Chimney Co. Their products and installations are top notch and the after sales service is unmatched. The guys are extremely affable, engaged and know their products. I couldnt be happier with my purchase!

Ja
Review №15

Really thrilled. Great service and excellent installation.

Ch
Review №16

Profesional, reliable and helpful. The best price in Cape Town. Had to wait a bit for installation due to the weather conditions but definitely worth the wait.

Is
Review №17

A year after installation were still having major water run down the flu when it rains. Flu was replaced with no cost, but then youre back at square one with waterproofing. Had them seal up about 10 times, no luck.Service varied from great to ignoring me on every other day.Product is great tho. But will go elsewhere next time

Ta
Review №18

Fireplace and chimney is a phenomenal company with really great customer service. Huge thank you to Jim and Heather for the awesome service and assistance with the turbo cowl. I will highly recommend Fireplace & Chimney Co.

th
Review №19

I was looking for the Fireplace Installers around Western Cape i then came across with you guysOhhhh woow the support i got from Janine it was amazing she even assisted me on which one is the best for my budget.The service is the “Five Star Rating “everything is neat as if i had the fireplace for so long.Thanks to you Team Janine,Riyaad and Jackson you are the best 🔥🔥🔥🔥🔥🔥

Wa
Review №20

After a slight misunderstanding about our installation date we can now say bring on those cold winter nights! Our fireplace works like a charm, looks beautiful and most importantly brings the cosy and toasty winter feeling home. Thank you Janine and team for professional work, for excellent communication and follow up. We are very happy indeed.

Fr
Review №21

They make fantastic works... when they come to do it.2 months since when i paid for a glass sobstitution and i still wait without even knowing when and if the will ever come to do the already paid work.They left a family of 5 including two children without fireplace during the coldest winter in cape town in the last 60 years.And of course they now ban me to comment on the company facebook page.Dont ever pay them in advance.

Wa
Review №22

I installed a closed combustion fireplace on 12 May 2021. Out of the 4 companies who quoted me I chose Fireplace and Chimney because of the professional manner in which they assisted me in identifying the appropriate stove for my particular needs. The Administration staff (thank you Janine for all your assistance)as well the installers all gave me excellent service. I was greatly satisfied with the end product and I will have no hesitation in recommending this company to anyone who needs to install a fireplace.

Fa
Review №23

A Very Big thank you to Fireplace & Chimney for our Premium close combustion fireplace, from all the places I went to I find that they were the most affordable, especially Janine who gave my wife and I such a warm loving welcome, nothing is to much for her you can even communicate with her after hours, we really enjoying our new fireplace, we will definitely recommend any one to you, may the business grows from strength to strength ❤️

Le
Review №24

Great after sales service, I needed help with a change in base for personal reasons, very efficient and helpful team to come out 2 months later. Very happy with my Lacunza fireplace , have recommended you to friends who have had same good experience.

Me
Review №25

The process from ordering to installation was seamless and fuss free. From Janine assisting me to choose the right fire place for my space to the installation being scheduled and the team bending over backwards to ensure the installation happened on the planned date. This a professional outfit that I will definitely use again.

Ro
Review №26

A very happy customer. Enjoying our fireplace. Thank you to Janine and team. Janine stayed in touch even after hours while the installer was still busy. Franki the installer is friendly, efficient, very personable and pays attention to detail. Thank you once again.

Si
Review №27

Engagement with the company was easy and staff were very friendly. Even when the fireplace I ordered did not arrive in time for installation, they immediately communicated and we managed to reach an amicable agreement. The sales rep Janine was responsive and even available after hours for any queries that we had. I would definitely recommend Fireplace and Chimney!

Gr
Review №28

The only reason I am not giving 5 stars is not because of the quality of the product or the service received, it is because there was a slight delay on the installation due to the manufacturers delay in stock availability. However with that said the Fire Place & Chimney team endeavoured to do their very best to resolve and make right with the delay.Janine, & the Riyaad team who I had the opportunity to work with personally offered friendly and professional service from point of sale right through to installation.We purchased the Ray Max 13-21kw and the heating capacity is sufficient for our 110M2 living space.The fireplace is easy to use and the vents allow you to manage the heat effectively.For us we opted not to include the tile underneath the fireplace (it would have conflicted with our look) and we do feel confident that our porcelain tiles under the fireplace will hold up with the heat.The fireplace has a contemporary modern look with straight sleek lines ideal for modern decor.If you are anything like me pay attention that having a fireplace does require care and cleaning, emptying the ash and wiping the soot off the glass is necessary, but the joy of the unit and the heat ambience it creates outweighs that reality.I would highly recommend this product and I would certainly recommend enlisting the Fire Place and Chimney team’s service as they will not only get the job done well, they will do it with a smile too.

Da
Review №29

Awesome service, well priced, kept me up to date. Used them for four fireplaces and all installed very professionally.

Su
Review №30

Amazing customer service. We very happy with the installation. Janine was amazing, kept in contact even after hours via whats app. We had a hiccup as fireplace we orderd was delayed due to back orders from the supplier. However Janine recommended an alternative which cost more. They did not charge us anything additional. The fireplace was installed as per installation date with no delays. Im a happy customer, best customer service. Janine you a star. Thank you

Ve
Review №31

Really happy with the friendly service. The installation was quick and neatly done.

Li
Review №32

Absolutely shocking service. Totally incompetent company. They are all about sales, making big promises, charging for them and then not delivering. We have paid for a job they assured us they could do and then couldnt. They now ignore my messages and refuse to correct the problem. We are in the 4th month of trying to resolve this, so have been incredibly patient.

An
Review №33

I would recommend anyone to install a fireplace from them, excellent service and on time delivery and the staff is very professional.. Highly recommended 🙏

Su
Review №34

What great service!!!! Quick and on time. Im very happy with my fireplace. 😁😁😁Thank you Janine for helping me choosing the perfect one for my home. You are a STAR⭐. I will definitely recommend your company to anyone

Sv
Review №35

I am loving the product. The installation team was brilliant and quick. The sales assistance and help was brilliant. There was an issue with stock however managed swop out to another model to keep install date which was a lead time of 3 weeks from date of order.

Ch
Review №36

Professional and fantastic service, even after sales service. Would highly recommend Fireplace & Chimney Co.

Co
Review №37

Had a great experience when install my fireplace. I would recommend the Fireplace & Chimney Co.

Ly
Review №38

Excellent service and installation.

Ja
Review №39

Ordered our fireplace in December, agreed on installation date. On the date the parts and fireplace were delivered. Installer called to ask whether he can start earlier than arranged!!!! Have not seen that level of service in a long time. Installation was done quick and efficient. The fireplace looks great!!! Being summer we only had two test runs! Fireplace works well. We cannot wait for the winter!!!Would recommend Fireplace and Chimney without hesitation!

Ad
Review №40

Their prices were by far the best value for money. Installation guys sure know their work.

We
Review №41

The installation of my beautiful Arica fireplace was done swiftly and efficiently by friendly experts. Fireplace and Chimney provided excellent service when advising me during the selection process. Highly recommended, thank you!

ma
Review №42

Good service, reliable delivery and nice installers! Fireplace is working well - makes a huge difference.

mo
Review №43

It is very rare to find such a brilliant company like thisfrom my first interaction with the absolutely amazing Janine to their top class installation teamone phone call, and Janine takes care of you until your fireplace is installed, right on the day they promised to installthe level of service and professionalism is truly refreshing as we are so used to having bad customer service in this countryi would recommend this company to anyonethey are different gravyi envy the owner that has such a wonderful employee as janine working for them, a truly wonderful person to work withcant want to try out my new fireplace in the coming month

Be
Review №44

I want to thank all the staff of Fireplace & Chimney for their prompt service. I love my new fireplace and I cannot wait for the coming winter to start so that I can try out my new fireplace. I will recommend them any time.

Ma
Review №45

Thanks for fantastic service from start to finished and going the extra mile! I am extremely pleased with my fireplace. Will definitely recommend you!

Fa
Review №46

I was looking around for a very long time for the a fireplace, but also for the right company to buy from, and then I came across Fireplace & Chimney and met the very friendly and helpful sales person, Janine. I quickly decided to go with them due to the quick response time and excellent service. It also helped to get a great deal......and it did not end there as the installation team led by Trimore was extremely professional and knew exactly what they were doing. I had a small snag and it was sorted out the very next day. Great service, great value for money.....Highly recommended.....

Si
Review №47

We were struggling to find a fireplace and service that we liked and then my wife found these guys online. They were quick to respond and came to the party. They lose one star due to some mixups that were undoubtedly a result of them being so busy, but they totally redeemed themselves through excellent service and we are now very happy with our new fireplace. Highly recommend!

Al
Review №48

Professionally installed. Friendly and responsive after service. Highly recommended.

Ch
Review №49

At first I thought the guys are not coming anymore, because of a natural delay, but when they got there Mr Riyaad was swift, fast and professional, we love our new fireplace, he noticed a small hole in my roof and offered to fix it on the spot, thank you all for an amazing service I would recommend you to anyone 🔥🔥🔥👏👏👏👏👏

Ar
Review №50

I wish to commend Janine for her customer-centric approach, diligence, attention to detail, and professionalism. Were it not for this, I might have selected a different supplier . She is is asset to her company, and hopefully there is merit award system in place to reward excellence.

Ly
Review №51

20/5/21 Due to the shocking service I had from this company previously, (see below),they promised me in writing 100kgs of wood, plus a moisture meter as a way of making amends and apologising. I accepted this offer. Contacted Khalil on the 12th of May via email, asking when the promised goods were coming. Absolutely no response, so I phoned him on the 14th, and got every excuse under the sun, but no apology, just saying he will get to his emails. 17th of May, another email sent...NO response. 20th May email sent, watch this space! I am beyond livid with this company and Kahlil Rossouw who is supposedly the Sales and Marketing Manager. If there was a -5 rating believe me you would get it! Would someone other than Khalil please have the courtesy to phone me and sort this out.They cannot arrive on time, there is NO communication. Actual installation was good, however after that NO SERVICE what so ever. Nobody bothered coming to check on installation at all. Took 6 months to make contact after installation to fix a few problems, I think if I had not held back monies I would never have seen them again. And of course on their side an excuse for everything...COVID too. Would not recommend them at all! Just appalling!

Li
Review №52

Im very happy with the professional installation and dealing with such a team.. Will definely refer them.

Cr
Review №53

Excellent service provided. Professional installation team , who executed fitment neatly and efficiently. Great communication from sales team , standards like these are hard to find , well done Fireplace & Chimney Co.We will definately recommend your services ... We love our fireplace

Am
Review №54

We have nothing but high praises for Jim and his team. We waited for years to get a fireplace and so happy to have come across this business. From the moment I picked up the phone to get a quote Jim, his office staff and installation team were on top of it. Ive never had to wait for anything from them and just the most competent and friendly people. On the day of installation it poured down with rain and was freezing cold outside. The guys had absolutely no problem spending the whole day in the rain (which made me feel terrible) without a word of complaint. I tried to make it up to them by offering warm drinks and a lunch but they did not want to accept. I practically had to beg them to stop working and finally they accepted. Jims suggestion as to which fireplace to go with in our house was most certainly the right choice. Now looking back, the cost was also one of the best around. Definitely got value for our money! Our house has a whole new ambience to it. We never want to leave. If wed had this fireplace years ago we would have saved alot of money by me not shopping 🤦‍♀️. We get alot of compliments on our fireplace and how much heat it gives off. Jim, to you and your whole team, WELL DONE! You have a great business, know you product, have a great team and provide one of the best services Ive known in years. Keep up the good work you deserve 5 stars.

Ka
Review №55

Poor service and empty promises.

Sh
Review №56

Thank you to the Fireplace & Chimney Co team !!! We enjoyed professional service from start to finish. Special thanks to Jim, Caleb and Riyaad...you not only in the business of selling and installing fireplaces you actually in the business of creating cosy homes, quality family time and awesome memories. We simply LOVE it !!!

Ja
Review №57

We absolutely loved our services and know we have the best fireplace ever. We love them so much that we have fireplace and chimney in our bungalo at buitenverwachting wine farm. We rate 10 out of 10.thank you

Sa
Review №58

Very helpful and knowledgeable of their products and willing to tailor-make to clients needs. Should be a bit more mindful of covid and have hand sanitizer for clients.

An
Review №59

Absolutely appaling service!will not recommendTold me they will be at my house 8am , pitched up 09:30 with incorrect flues, told me they will meet someone half way and come back and never did, half past 2 the afternoon someone came to install the fireplace then another 2 incorrect parts and could not finish the job came back the monday to complete but now the screws has come loose on the outside wall.Owner has never even bothered getting in contact with me or even an apology, will never recommend.

Fr
Review №60

Simple, friendly and and quick team of installers made this a painless installation.

Vi
Review №61

Thank you so much for the beautiful neat fireplace. We are all impressed with you as a company for installing it. Your workers were very thorough and did a fantastic job. Our family and friends Who visited are also very impressed. We can not wait to use the fireplace. We will recommend you to others at any time. Jumat family from stellenbosch

Information
100 Photos
61 Comments
4.5 Rating
  • Address:Shop 11 Town Square Shopping Center, Main Rd, Fish Hoek, South Africa
  • Site:http://www.fireplaceandchimney.co.za/
  • Phone:+27 21 782 1143
Categories
  • Fireplace store
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:9AM–1PM
  • Saturday:Closed
  • Sunday:8AM–5PM
Service options
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
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