No such thing as service. Had a bad experience where a call centre agent hung up on me mid conversation as I asked her to clarify why she was calling me . Have subsequently requested to speak to supervisor twice and 24 hours later still no response....

I signed up for a store card, during a time when WFS offered R1000 vouchers upon meeting certain requirements. (ie applying before 30 June, sending through proof of income before 25 July, and transacting before 31 August). However the entire promo is a scam.I have not received my voucher up to this date, and Ive been told by the customer services center that I do not meet the requirements. This is absolutely false!I have met every singe requirement and Ive provided them with sufficient proof of it. They are blatantly refusing to resolve my issue.In order to meet the 31 August deadline, I had to request a temporary card, because apparently it takes 4 months to send you your card after charging you an initiation fee of R80 and a monthly fee of R40. The consultant tells me my transaction (24th August) is not on their record and therefore I do not meet the requirements. However WFS is very quick to send you your monthly statements, once you owe them money.So as to contradict his statement my transactions are on record.WFS should actually stand for Woolworths Fraud Services.Their customer service is absolutely pathetic. They only care about getting you to sign up, and they fail to perform on their promises.If you want to see how much a company cares about resolving its complaints, look at its replies to its customer reviews. In the case of WFS, it is non-existent.I hope more people see this before entering into any agreement with WFS.

Woolworths services doesn’t provide a a good service on their customers,I paid my account up to date but until now my status is on default in credit bureau , and I don’t have anything in arrears

I phoned asking about the process on how to close the account. All I got from the operator was you must pay. Me: I know Mamm, i must pay in full. But tell me what happens after that? Operator mamm, you must pay! I know I must pay and so it carries on until I dropped the call.Dear Google, please make minus 5 stars available.

Such a money making scheme. They make it impossible for you to close your account and the account fees just keep adding up. Never used this card to pay but I need to pay ridiculous fees. And now I am stuck, no getting out. I am sure this is not quite ethical?

Exploitation of the vulnerable. My mother had a funeral and debt protection policy with WFS. We applied 3 weeks ago and have had no response from WFS. Their call centres are constantly busy and their WhatsApp Support platform is completely unusable as it took me over an over to get to the point where they told me that there has been no progress on the claim. What a bunch of crooks... I can just imagine how people may be struggling at a time of grief where WFS is just completely non-responsive when it comes to funeral claims.

I have been called by the recovery services form Woolworths endlessly to make payment , they dont accommodate me for getting paid on the 15th, they make it impossible for you have a clean/positive credit record, they call all the time, i keep telling them the same story its annoying, how many time do i have to tell the woman that calls to stop calling the 9th, onwards because i get paid on the 15th...........

Painful, slow, dont reply. Shocking service. Everything complicated.

Answering service still on at 7.45am saying offices open at 7.30am...

I have never applied for anything with this company... They have literally called me 6 times in less than 20 minutes????? Absolutely ridiculous... I have blocked them and should actually report them to hello Peter for harassment. SHOCKING

Very bad service, after spending an hour in the shop.

I have never been harassed even when I don’t owe anything. Then you get called to make arrangements for covid and even when you do make those arrangements. WOOLWORTHS makes them reflect negatively on your Credit score. Don’t fall for this trap. Pity Woolworths merchandise and food is so enjoyable.

The worst service I have ever received!!! If you cant employee people that can do the job or if you cant have working process in place you might as well close!!!!Pathetic

I have logged a fraud case with WFS, following up several times, without even an acknowledgment of receipt. That was on the 3rd of August 2020. It is now the 20th. My only options are to either physically go in to their offices or cancel my card.

I cannot begin to express the frustration in receiving so many telemarketing calls from woolworths financial services after sending an email to say please stop and that i am not interested and they confirmed but the call centre has kept calling!. even if i was,i surely would not bother as the manner in which the incessant harassment is done is very off-putting. an average of 8 calls a day?

I would give 0 if it was an option. I have been a loyal Woolworths customer for decades and recently applied and was approved for a credit card.The card was given to me and all was approved and signed, nearly a month later they contacted me to say that I have not sent through FICA documents!How is it possible to approve hand over and let someone spend money when you have not done your SOP in your company. The card should never have been activated unless you had all supporting documents.I received daily calls from WFS to ask for the FICA documents, they also blocked my card to punish me for their poor service and lack of professionalism.I sent through 8 emails with FICA documents and thats excluding the day I handed the physical papers over to the consultant who assisted me.Their latest excuse is that the consultant at Woolworths Century City that gave me the card is no longer working for the company. I even had the manager in Century City Woolworths assist , never the less all of this because of incompetent employees and poor managementI know that I am only 1 person but I will be paying back that money and boycotting Woolworths. :)

Customer service is shocking. When something goes wrong, you’ll have zero professionalism on the other side to help you out, and spend hours and hours going around in circles, with one the most important assets you own - YOUR MONEY.

Have you not got an option for Minus 5 stars. What a bunch of useless individuals at every where in the chain. The saying is that a fish rots at the head. After what I experience this has go to be true. Then look at the ratings on this site. Everyone complains.

Firstly, the customer service from WFS is absolutely shocking. For example, I recently traveled overseas and called both WFS and Virgin Money to use my credit cards abroad. My Virgin Money call lasted 1:30. My WFS call... 15:30!! Not only that, but the agent was so rude. Secondly, the processes are so convoluted. I recently lost a credit card and called the call centre. I was transferred 4 times before an agent actually cancelled the card! I had to pick up the new card at WW and then go to Absa to set the pin. Lastly, the online banking facility is absolutely useless. Its impossible to view previous transactions, other than the last few transactions, cant see what is authorised etc. If it wasnt for the WW cash back, I would have definitely cancelled my card.

Dont even deserve 1 star. If there was a minus rating I would give it. I have wasted so much of my airtime trying to get straight answers and proper assistance, but it is a losing battle. Even have the cheek to send you SMSs saying that you as the client must call them, knowing that some of the calls take long, one went up to 33 minutes.

Ive never given a place a one star rating, but this is absurd! They deserve to have my first one star rating. Terrible service and makes you hold on forever (I thought Telkom and Eskom has had bad moments), doesnt get back to you after promised. Just completely avoid Woolworths financial services and your life will be better.

WFS does not have customer service - they just ignore requests to cancel insurance. I have sent 7 separate emails since 28 dec 2018 and have had one response from Nadia on 16 January 2019 - she is in the complaints department. Although she promised resolution from the correct department, they have not bothered to correspond with me to sort this issue out. I am now dealing with my bank to stop the debit order as WFS already owe me a refund for January 2019.

I settled my store card account in full and requested the account to be closed on the 13th June and they still charged me interest on the 15th. Not only that but their call center agents harassed me with phone calls on the 17th (public holiday) about not paying when I had settled the full balance on the account on the 13th. Totally incompetent and rude.

Consistent bad service. High call volumes. Abrasive sounding staff on the phones. Inefficient. Wrong communication. But hey, they are re-doing there entire V&A store why bother answering the phones.

Applied for a store card, everything was approved. They requested my proof of income which I duly sent with each application. Nothing happened thereafter, and I kept getting notifications that my proof of income was outstanding, so I sent it through multiple times. Again, zero feedback. Still, nothing, hence why I have had to apply for a store card three times. I just called for assistance, and was told that they dont know if the paperwork has been processed and I must just wait 24 to 48 hours (but they couldnt tell me what I would be waiting for). For an institution that charges the prices you do for goods, your service is horrendous. Very shocked.

How does one describe the pain of trying to get a person to actually help you at this place.I hate the lies about “we are sorry” etc etc yet nothing is done to help you.I could go on, but that is like reliving a terrible ordeal - so to spare you any further, may I suggest you avoid WFS at all costs.

Useless. 3rd time phoning with same query. Internet banking service useless - couldnt log on for three different technical glitches. Couldnt even send a query because of a technical glitch. Complain on their FB page - they take days to reply and when it comes its well pass this on to our technical team; translate, whatever!

The most unprofessional customer service received for payment arrangement department!Shocking and in dire need of review.Would not recommend them at all

INCOMPETENT poor service. bladdy put the phone down in my ear twice.

Worst service ever. the call center agents dont know what they are doing.

Never answers the call.!

Please stop harassing me with up to 7 blocked calls a day.

No-one answers the phone. Doesnt deserve the one star.

Disgusted with service agents have no clue no proper training in handling customer complaints..its impossible to even make an appointment to speak to a person in authority they buck pass each and every issue

Really bad service

Terrible service

Terrible

Non-existent service.