Very happy with the meter. It was super easy to install and use the website to connect it. My electrician wired it up with no problems. Its literally 2 wires in and 2 out. Paying for electricity is easy too via FNB When your electricity runs low it beeps like a truck reversing but you just pay and its sorted or To cancel the beeping or audible sound on a Hexing meter you would need to press 812 followed by the red/enter button.

As a registered installer with citiq, this has to be the worst customer service Ive experienced in my life. I was busy with a meter installation and phoned the customer service to enquire the diagram on their own meters, only to have the phone put down in my ears. From today I will not be installing their meters anymore. I will also not be referring them to anyone.

First time i dealt with Citiq prepaid and the service from Sarah Davids at their CT call centre was exceptional. We spoke a couple of times on Sat morning and on Monday she followed after getting clarity from her superiors. As clients we receive and engage with call centre staff all the time and most can be quite patronising when you request them to explain things. The staff etiquette from Citiq prepaid is commendable. Keep up the good work👏.Patience Luxomo8 March 2021

Five stars all the way. Quick response in allocating my vouchers and sending through to me, thanks for a great service.

There service such. All about the money.Need to upgrade there customer service

Chumani Mbulawa really went out of her way to assist us with the registration of our private prepaid meter. The two people we spoke to before her couldn’t have been bothered but Chumani followed through and sorted out the problem. Her service was exceptional. Thank you so much

I bought R100 electricity and i received 29.2 kWh(01.09.20) I have bought again R100 electrity and I receive 24 kWh (17.09..20). Can you please explain what is going on?

Ridiculous amonts. So far the most expensive electricity I ever came across. For R300 to receive only 100 units. In the location. Poor service and consultants do not have the answers. You are reaping off poor people

Im not happy with the prices of citiq they very expensive and its even worse l stay in a township(Langa).... How does the prices go?? Because I am currently paying more money for very little units, like if I payR60 I get only 21units

I have contacted them via WhatsApp still no response regarding a meter box for me i just deleted the number

POOR SERVICE. LITTLE CUSTOMER SKILLS. NO CLUE ABOUT THE TECHNICAL WORKINGS OF THE METERS. 1 GUY LEWELLYN CONFIMED WHAT I TOLD THEM AND THAT IS, THAT THE METER IS FAULTY.THEY WANT YOU TO BUY A NEW METER WHEN THE CURRENT METER IS FAULTY---WHY IS THAT. THE OWNERS SHOULD HAVE OR OPEN UP A TECHNICAL SUPPORT UNIT. POOR VERY POOR CITIQ

Calls are cut, no response on email sent. Proof of payment sent and it takes 4 to 5 days for them to eventually sent the voucher number VERY POOR SERVICE!!!

Poor service especially WhatsApp line they dont reply when you need assistance or information.

This is by far the worst service I have ever have ever received

Meter number failing to retrieve so I cant buy electricity, customer service not available after 8pm.