Internet drops every hour. Lomax from sadv was very patient and helped me tgrough it. Thanks.

If I could give 0 stars I would. This is by far the worst service Ive ever received.After 6 calls where I was on hold for 30min +, I finally received my router. And they sent me the wrong router (completely different Surname) and without a password.I have emailed you 8 times, no response. You keep closing service requests when you havent even come back to me yet.As Im typing this Im on hold with your call center. All I need is a password for the router.JUST RESPOND TO THE EMAILS!!!!!!!!!

If at all possible, AVOID! This is the most dragged out process I have ever been through to get my fiber (which is already installed, it literally just needs to be connect). Total lack of communication and someone always refers the problem to someone else. I highly regret choosing them as my service provider, would much rather have paid more for internet that actually works!

So these guys have been advertising that my building has got fibre for the last month, and that we should sign up. I signed up only to hear my part of the building is the only part that does not get fibre because they screwed up their planning. This all was discovered as the guy to install the fibre got here to do it.*Edit*The support was very helpful in trying to get this sorted, they will be sending their team to sorted it out on the Monday.

Very Disappointing service and admin. Not getting monthly invoices, being overcharged, and when internet is down they dont answer phones.3 months later...still the worst internet service provider ever...call in a problem and you get looney tunes all day long. Telkom was the worst up until now....

Left Cybersmart because of poor customer service and being B.S by them and now I feel Im having the same situation with S.A.D.V after being with them for less than a month, I sent them emails and no response, speeds are all over the place like our goverment, its a joke, I havent had service since yesterday around 8am and still nothing today, yet they have billed me for the month, lekker to take someones hard earned money and not provide the advertised service, its so sad to see how many people come on here to complain before they seem to give a F.Very unprofessional to not even notify customers about down time or issues when they have everyones contact details.If anyone knows of a place where I can report this poor behaviour please let me know.

Worst service I have ever experienced, SADV lacks infrastructure and client service, I have been a customer for no longer than 6 months and So far, every month there has been some sort of problem, from not allocating account payments and waisting hundreds of rands on phone calls with their support line. This company seriously needs to re-look at how they conduct themselves and serve their customers accordingly.

Waiting so long for my line to be activated at this point Im wishing I got LTE instead of fibre. The line was installed but its sitting now held up supposedly the technical coordinator is supposed to activate it. I need this urgently. *EDIT* Thank you for responding and getting the issue moving, it has been working very well now that its installed; speeds are very good - installation lead times should be improved though

Excellent service from Fana at sales today - well done !!

Please can someone contact me so that I may terminate our services, our client is always down, for as much as 20 hours, very dissatisfied! Email me on [email protected] and I will provide my cellphone number to be contacted on.

Ive been waiting 18 days for installation and/or activation of my internet. Everyone hides behind processes. One email that needs to be sent.... Unfortunately cannot due to the technical advisor clocking out 16:30 when closing time is 17h00... Fantastic

I was worried after seeing all these bad reviews, but the process was very smooth for me. My fibre is active after 9days. Good internet speed as well.

Absolute worst service I’ve ever received from a company! Its been over 2 years and numerous complaints and they still have not managed to fix our connection! Just look at all the other bad reviews vs good reviews on this site alone, it should be a clear indication that they should rather close their doors. I cannot decide if they are incompetent or just a bunch of crooks!

Dont let you log into the router, have to wait 20 minutes for someone to remotely log in. The default DNS servers on the gateway are extremely unreliable hence your sites cant resolve properly. They need to use more reliable DNS servers. Other than that very good stable connection.

Dont bother wasting your time by opting for WiFi through SADV. Their service and response times are ridiculously pathetic.I have been waiting for 3 weeks only to find out that my application has not even been processed yet (They tell you that it can take between 7 and 14 days - dont in any way believe this, this is pure nonsense). I made it clear that I need internet connectivity urgently for work purposes, but my request has clearly fallen upon deaf ears!I have since opted for an LTE router and I have no complaints! :)

Jan 21, 15:12 CATGood DayHope this email finds you well.Please kindly note Dalsig is estimated to go live on the 29/03/2019.The date today: 24/4/2019

I recently moved into an apartment that already has the router and box , I have been struggling for a month now to get Afrihost and SADV to connect as SADV refuses to send someone out to look at the infrastructure.This is pathetic!!! When the hell is someone from SADV going to fix my problem!!!

The worst support ever, would not recommend them at all.I have send 21 support e-mails in the last two weeks and yet nobody can give me clear indication of what is going on....

Terrible service. They are taking over 6 months to install in my complex. They damaged my property. The workers are lazy and I dont even see them once a week. They are rude. The corporate side is even more unprofessional. Do NOT ever get these guys to complete a job for you. They make promises and sugar coat the work until you sign a contract and only start the job months later and then they only work once every few days. They tore up the road multiple times cause they messed the job up. There is no responsibility. Do NOT let them waste your time and damage your property.

After 3 weeks of numerous calls back and forth between my SP and SADV trying to just transfer my line i still have no joy dealing with SADV. I have been given quite the run around from my SP to SADV when the actual issue is at SADV. The frustration is on another level while i am still paying diligently for my line ( even though i CANNOT make use of it) all it boils down to is the lack of service received from SADV. I had to move from my previous residence and just requested for my line to be transferred as my new location (which is directly opposite my previous residence) that does already have fibre installed and still nothing. My work (income) is being affected and i have to fork out extra funds to work at other locations which costs travelling besides the fee i need to pay for the internet access- see/hear my frustration??? What is it going to take for this matter to be resolved? All i need and all i asked for is for this to be sorted. My SP line is open and im still paying , I JUST NEED TO PLUG IN AND CONNECT but cannot do so because SADV is not coming out to install their boxes! My income is being affected which is leading to financial strains which is leading to unhappy family which could lead to more serious matters all because of lack of customer service. PLEASE SADV, get me sorted ASAP.

We were told 3 months ago that we would have Fiber in our area and that we can go ahead and cancel with our old isp. We still do not have service and have spent lots of money in this time on data and routers trying to run a family business. If i could give 0 stars I would.

YOU PEOPLE SHOULD NOT BE IN BUSINESS, PERIOD!!!!!

Wait forever on a line for sales and still waiting for a response

If there was a minus star i would have chosen it!!“Please press one to leave a message or alternatively hold for the next available agent.” - The whole time!!!!!!Every 10 seconds that is 6 times a minute holding for 25min that is more than 150 times you have to listen to, please look into this as it is irritating or get more support!!This is the worst service i ever have received!!“You are currently caller number 02, waiting to speak to a representative” for 30min you have to be kidding me!!Your support line is not even a free number to call!!“Please press one to leave a message or alternatively hold for the next available agent.”“Please press one to leave a message or alternatively hold for the next available agent.”“Please press one to leave a message or alternatively hold for the next available agent.”“Please press one to leave a message or alternatively hold for the next available agent.”

I have been Waiting nearly 3 weeks for someone to contact me to make an appointment to come install a simple CPE device on my premises! 3 WEEKS, how can you be this slow to even make an appointment. This is ridiculous, you are either way understaffed (which you can fix!) or simply incompetent. At the time of posting this, your Avg rating on Google is 1.7 stars and Im truly surprised its that high, i see youve even disabled your reviews on Facebook, i can only imagine the feedback there was even worse.If I had even the slightest choice in the matter I would use someone else, which I guess is why you are still in business

If your fibre line ever stops working and a restart doesnt fix it. Goodluck getting it fixed. Some of the worst customer service Ive ever experienced.

Worst internet service I have ever experienced. I did not have installation problems like the other reviews but their infrastructure is terrible. Constant down time, connection drops, and lower line speed than what you pay for. If your complex has an alternative I strongly advise against using SADV.

Anyone that has dealt with telkom knows how k@k their service is....this company is worst.10mbs fiber line after i upgraded to the no throttle no threshold packaged and i cant even browse facebook.Seriously would not recommend it to anyone !!!!

SADV has really changed their game in the recent months and I am happy with the progress and service in KZN

Absolutely horrific customer service.R0 sign up costs advertised by sign up website and sales rep, but I still got charged R999. Unlovely support person refuses to acknowledge my argument, loses their temper, uses all caps and contract to make their point, but the contract points to the websites info for sign up costs, which amounts to R0 (and confirmed by sales rep). (Also no mention of R999 anywhere in the contract, which in itself is incredibly dodgy).This is false advertising, if not theft.When asked to explain, more ALL CAPS are used (and no explanation given). Unlovely support person eventually said the R999 will be reversed while the matter is investigated, but this was after a whole days worth of phone calls (and long periods of being on hold!) and e-mails.[Ill be sure to edit this post with the rest of my experience]Id suggest staying away from SADV, and if you have to use them, please be vigilant. They refuse to do business if you dont do debit orders, and therefore they think they can charge what they want to without people noticing.Im really disappointed because I have used SADV in the past and they were great. Not sure what happened in the meantime.To SADV, can you please give me a good explanation of how this happened? Id suggest leaving your support person out of it.

The only reason I have to use SADV is because they are the only dedicated/ designated installers for our complex.You try really hard to be the worst in the business.2 times in 4 months that we reach a dead end with emails and phone calls on my account with endless escalation of the matter! I pay for a service not rendered. Pathetic

Worst service ever!!

Summarised: Unfortunately, worse service than Telkom.I ordered fibre from SADV on 3 January (Stellenbosch region) and is, as of today, not yet done. Thats 7 weeks, on a 2-3 week expected lead time. I ordered through an ISP, who had to escalate with SADV around 10 times in the last 2 weeks just to get an ETA on our installation. From discussions with others in my complex, and neighborhood it seems like I am not the only one.When phoning in early January to get an idea of whether they even know about my order, and politely asking for some form of ETA (so that I wont bother them every week), I was told that we cannot give you an estimated waiting time at all yet, since we only started working again last week.What irks me most is that SADV must have so much data about what it takes to install and maintain fibre network by now - how many customers do they have? But yet, there are rookie errors all along the way. A technician was at my house in January to install the fibre, but when he arrived he didnt realise that we didnt have a termination box yet, so hed have to arrange for a separate installation (by a separate division of the company). What a waste! Thats something you can find out over the phone, or via email.SADVs poor service is costing me a bunch of money (need to rely on LTE), costing my ISP lots of money (because they need to field support queries from me and escalate routine requests) and costing themselves a lot of money from making silly mistakes, and not managing customer expectations at all. The reality is that we often complain about Telkom and their service, but SADV is no better. There are many examples of South African companies giving excellent customer service, and focusing on what customers need and expect - SADV could do well to follow their example.

If there was any rating lower than one star I would gladly create multiple accounts to repeatedly give that rating. Weve been waiting for over six months for these jokers to install fiber in our area or go live. In fact, weve been told just another two weeks for every two weeks since October last year. Its been an unending circus of zero communication and incessant technical errors. If Vumatel operated in our town I would literally move apartments to rather be part of their network. I dont know how SADV is allowed to operate or even generates a profit under these conditions.Update: October 2019SADV has decided that after barely 3 months of service (which took almost year to arrive), they need to hike prices by almost 20%. Im guessing their CEOs need another bonus or something.

The absolute worst. Ive been a client of theirs for over two years and over that timeframe they have simply got progressively worse. From increased down time, implementing the infuriating automated system detailed accurately in 700 ping maars review as well as increasingly reduced accountability - simply not worth it. I spent at least 2 hours on hold (cellphone) during the week I tried getting the pre-installed infrastructure and router re-activated when moving into a rental unit. I recieved every excuse in the book, down to a manager saying, Its January and everyone is returning from holidays and youll need to assist us by being more patient (After SADv missed their own activation window). In what world is that an acceptable excuse? I feel very sorry for the client liasons as they are very friendly and professional however the systems in place are so unbelievably inefficient and disjointed that its tougher and tougher to remain civil when you get told for the 2nd or third time, the problem will be resolved within an hour and I will contact you personally to confirm only to receive no contact or followup for the remainder of that day 6+ hours of the work day left - and no further action unless you endevour to waste a further 30 minutes of your time/cell bill seeing if they even remember your original complaint.

UPDATE 24 Sept 2019 - changed to 1 star (would be 0 if possible) - had no Fibre since Friday 20 Sept from 10:00. Fault has been logged, was marked as urgent by Monday, would get a call from SADV. Needless to say, Im still waiting for the call. Heritage Day or not, unacceptable service. Since I had Fibre, I almost have to use my dongles on a monthly basis, I get 200GB from my ISP that I pay for but cant use because of terrible Fibre.SADV would not have been my first option but sadly they were our only option. Up til now I had no issues, not as fast as I am paying for but it worked - UNTIL MONDAY 14 JAN 2019.I work from home, the internet is my only way of income - NO INTERNET = NO INCOME. Ive been without internet FOR 4 DAYS. According to SADVs email to the ISPs:The ETA to resolve is 30 January 2019. During this time connected customers may experience intermittent internet service.4 days without internet IS NOT INTERMITTENT INTERNET SERVICE!!!!! Yet we have to keep paying our ISP which in turn has to pay SADV because SADV isnt supplying any reimbursements to the ISPs - so us the clients get F*** from all directions while SADV keeps making money for useless fibre!! Who is going to reimburse me for all the extra money I now have to spend so that I can stay online?!Update: Fibre is now back on typically just as I wrote this review - I stay with my review nonetheless.SADV please pull up your socks in Stellenbosch!

YOU CLAIM THAT PARADSKLOOF IS LIVE on Facebook - 1 October 2018. Today is 26 March2019 !!?? STILL NO FIBRE. NUMEROUS calls and empty promises. Sometimes holding on for 30 minutes. ABSOLUTELY THE WORST experience EVER. You make TELKOM look the service award winner ever. SIES MAN !!

Horrible customer services. The support line is not for free and they keep you on hold for a very long time. Never a good sign when a company expects paying clients to pay even more when they have billing queries. When they eventually answer, the staff seem incapable with dealing with the queries and keep you on hold for even longer to figure out what is actually going on.

Installation into my complex was over 5 months behind schedule! They never answer their phones! Get told install is finally finished, then get told it isnt and have to wait 2 - 3 weeks for someone to come and finish it off! Do yourself a favour and avoid this company!

NO ONE ANSWERS A PHONE WHEN YOU CALL. Signed off on an installation, nothing worked, FINALLY get a hold of someone only to be told installation is not complete, will only be completed in the following week. Very bad customer service. Will not recommend to anybody

Really poor service! 2 months to install services. No communication! Knew they were going into freeze period, but no customer care.

Unreliable