I am giving this branch 1 star because of one person. The woman I assume is the manager of the shop is a very rude person with no customer service skills. I ordered a walking foot for my machine on Friday at Elana (a very nice staff member assisted me) she said she’ll order it and I can come get it when it arrives. I told her I’ll probably pop in again on Monday since malls are a no-go zone for me on weekends. She said that’s fine. This morning (Saturday) I receive a call from someone, she just says ‘hello’ so I say hi who’s speaking? She said so and so from elna, your walking foot is here you need to fetch it. I said I’m not sure if I can come by today I can possibly come by tomorrow. To which she replied no tomorrow is a new month we need this payment today, we close at 6pm. And I asked what the problem is if it’s a new month? She said it’s not your problem it’s our problem like I’ve explained already (she didn’t explain much). All this with the rudest and defensive tone. I have never. She gives the store a bad name. Then I went in to fetch it, said nothing because I’ve learnt that when you have nothing nice to say don’t say anything. And I had nothing nice to say to this woman. She said I needed a lesson on how to put the foot on. I said coldly I’ll watch a YouTube video. She still insisted and shouted to her colleague to give me the lesson (who was clearly with a group of customers already.)

I swear these people dont actually want customers in their shop. Been there a handful of times and only got a welcome twice. Three times Ive been there and one of the employees seemed to be having some kind of personal situation going on very loudly - once the lady behind the counter kept saying she couldnt find her lipstick. I waited for a good while, ready to pay, and she just looked me dead in the eye and kept repeating that she cant find her lipstick, not even offering to ring me up. Today someone had a skin problem. When I worked retail we would have been expected to have our meltdowns behind closed doors, so I honestly dont get how they act like this in front of customers. Skin problem lady also started watching something on her pc? Thats so weird to me, like, at least wear headphones, you know? In the end, the prices I was charged didnt even match the prices I was given by the other employee. Its a hassle to shop there and it feels like youre trespassing in someones living room. Go somewhere else.

Had a lesson today on how to thread my new overlocker. The lady was so kind and patient. It was more like a lovely visit with a friend than a class. Loved every second.

The wool is high quality and there are so many colors and sizes. I love the wool for my hair it’s perfect.

The lady that gave me training on my new sewing machine has a great deal of experience. Shes patient, kind and extremely helpful.

SUCH BAD CUSTOMER SERVICE!I sent my old Elna in for a service and heard nothing for weeks and weeks. On enquiring, I was told that it couldnt be fixed. So I asked to have it returned. Again weeks and weeks went by and I had to keep phoning to find out where the machine was. I was told that theyd phone me and let me know. Again, I was the one who had to keep checking up and phoning. I was told that theyd bring it back from Bellville and would phone me that next day. Again nothing. I phoned again a week later to find out that the machine has been sitting in their shop. Why no-one phoned me to tell me it was there just shows how little they care for their customers.

Nice shop for sewing needs

Helpful friendly staff

Helpful staff, knowledgeable

Very friendly staff, like always

Nice