user
Send a Surprise
Protea Dr, Claremont, Cape Town, 7708, South Africa
Appearance

Comments
Ta
Review №1

Ordered a bouquet to surprise my best friend. Living in Canada, I previously struggled to find a reliable gifting company to send my friends and family in South Africa. My order was delivered the following day, and my friend was thrilled with the presentation of this beautiful bouquet. The handwritten card message was a nice touch. I will definitely be placing more orders and highly recommend!

Vu
Review №2

Our company has been using Send a Surprise for a couple years now and every order is stunning. The flowers last for ages and all the gifts are beautifully presented. The service from Lindsay and her team is exceptional and every recipient always contacts us to say how lovely their flowers/gifts are. We will definitely be using them for all future orders.

Va
Review №3

Thanks for a great service and awesome package. My friend loved her gift. I will definitely make use of your services in the future.

Sa
Review №4

I live in Australia and was a little nervous ordering with an online international business unknown to me. I was impressed with Send A Surprise’s responsiveness to my emails. All went perfectly and the recipients were delighted! Highly recommend!!

Ab
Review №5

Grossly overpriced and the product wasnt even worth the packaging guys.I bought a chocolate heart for my wife, presentation was as expected, well done.The heart is merely a cover, not a closed object no need for the mellett. Also for about R350 I did not expect R2s sweets that I usually buy my children at the house shop down the road. And 3 lonely tomes chocolates that cost R5 each at the tomes shop.I couldve made it all myself for less than 1/3 of the price. Extremely disappointed, what a let down

T
Review №6

I’m in South Carolina, in the US, and sent a surprise to my friend in Cape Town. I’m blown away by how easy this was and the handwritten note was an amazing touch! Thanks for having a business that is dedicated to excellence. I’m so inspired!

Kh
Review №7

Highly recommend send a surprise, I love the quality of their products and their efficiency. I am beyond satisfied with my purchase

Le
Review №8

Cannot recommend Send a Surprise highly enough! Orders are always delivered on time and look even better than in the pictures on the website. Ive been sending birthday, Christmas and special occasion gifts to my family in Cape Town with Send a Surprise since moving to the UK a number of years ago and wouldnt dream of using another company.

Ga
Review №9

Fast, quick and professional! I used Send a Surprise for the first time and couldnt be more happy. Delivered on time and everything arrived as requested. Much much better service than any of the big name gift companies out there! Thank you!! Will definitely use Send a Surprise again!

Co
Review №10

The flowers and brownies I ordered were delivered on the date I requested and my son and his partner were very surprised and happy. They shared pictures of the beautiful flower bouquet they received. I will definitely be using Send a Surprise again!

An
Review №11

My daughter is in Holland and cannot be here for het 21st, neither can I go there. Cant wait to hear her surprise when she receives the message in a bottle and sweets! 😍🌷

Vi
Review №12

Thank you very much for making my delivery today and putting a smile on my families faces. I am on the other side of the world and could not surprise my loved ones in person today, and you have made that possible. Thanks for being on time, and having an amazing variety of gifts to to spoil our loved ones. I hope your business prospers during these trying times and I will surely recommend you to all my family and friends. Keep up the professional service.

An
Review №13

I ordered flowers and gifts for friends in Capetown and was very impressed by the quality and service. I would definitely order from them again. Thank you!

Er
Review №14

Excellent value for money and outstanding service. Thank you!

Ac
Review №15

Great service! I placed an order thinking it would take at least 3-4 days for delivery, but delivery was literally the next day! Maybe even less than 24 hours so I was quite chuffed with that. Will definitely be doing business with send a surprise again 🙂

To
Review №16

Great service! Thank you. Fast, efficient, friendly and with good communication. Nicely packaged too. Very pleased.

Tr
Review №17

We have used Send A Suprise for several orders and each time the flowers and gifts have been of the best quality, and the service of the highest standard. Our new go to for any occasion!

Ka
Review №18

Thanks so much looks even better in person exceptional servicesame day delivery uber impresed

Al
Review №19

Thanks again for surprising another one of my family members whilst I can’t be home for their birthdays due to work. Can always count on your user-friendly website and efficient service. Love from France!

Cl
Review №20

Wonderful! Could not have dreamt I would find such a helpful and responsive company to work with on the complex task of arranging a surprise gift for our team across Cape Town and beyond. Everyone was delighted with their gifts.

Na
Review №21

I’m so happy with the service. I’m currently staying Oman and order a beautiful gift for my friend for her birthday and everything was PERFECT. Thank you so much.

Ja
Review №22

Excellent customer service.

Da
Review №23

Perfect sercive! Thank you very much for the fast delivery!

Ch
Review №24

Very helpful and efficient. Service was quick and they delivered what I ordered to my friend in Cape Town (from where I am in Australia) with no problems at all. I love that you can pay by SnapScan this made international payment way easy.

Tr
Review №25

Brilliant service, fantastic value for money and the gift was delivered exactly when promised. Lots of communication letting me know what was going on with my order. I will definitely order again.

Jo
Review №26

Very happy! Great updates on the parcel and friendly flexible staff. I would definitely use them again and recommend Send a Surprise.

Sa
Review №27

I was worried that trying to organize a hamper from Australia would be difficult but Lindsay made it so easy and really went above and beyond. Highly recommend 👌

Er
Review №28

Dear Lindsay,Thank you so much for your help and effort to make it so special for my sister! She sent me a photo of the gift!! It looked awesome with the two bunnies!!!! You are a star and I appreciate all you’ve done so, so much! You are so kind!!Have a wonderful week!RegardsErna and Karl

Bu
Review №29

I live in Toronto and I ordered a gift for my best friend in Cape Town. I was shocked with how fast the delivery took place, especially during the current COVID situation! I received emails updating me along the way. I ordered the message in a bottle, and it turned out to be exactly what I expected it to be - cute and meaningful! Would definitely use this gift giving service again, thank you Send a Surprise :)

Ch
Review №30

Wonderful service and delivered on time. Mom was delighted with her flowers. Very well priced too. Would def recommend and use again x

Ja
Review №31

Great gift options, excellent service, will definitely recommend and make use of your services again. Shout out to Lindsay who answered all my questions effectively and speedily 🤗

Zo
Review №32

Fantastic service, delivered on time. Big ups guys

Mo
Review №33

Thank you so much, better than expected, beautiful and carefully selected. Will definitely use Send a Surpriseagain. The communication was exceptional Lindsay and again Thank You, Thank You, Thank You!

Su
Review №34

Wow what amazing service I received today from Lindsey in Cape Town! It is my bosses 50th birthday today and we wanted to try & make it special for him as he is alone in the office. I spoke to Lindsey this morning just before 10, placed my order & he has already received his spoils! Thank you so much! I will definitely be using your services again.

La
Review №35

Absolutely stunning! Great seamless service. The order was placed the night prior to the chosen delivery day, and personalized items were included in the order. I was amazed at the quick, easy and stunning gift that was delivered. Being overseas makes spoiling loved ones tricky, but with the fantastic items they have - it has made this process so much easier! Highly recommended!

Je
Review №36

Great service. Quick responses. Currently in the UK and arranged a gift for my fiancé in Cape Town. He was blown away by the quality of the gifts. Would definitely recommend!

Am
Review №37

Send a Surprise surpassed my expectations. I’m here in the states (Washington) and my fiancé flew to Cape Town, South Africa for a work trip. I wanted to send her something special so I googled “delivery Cape Town”, “Send a Surprise” was one of the options that popped up. They had good reviews and the payment process was secured for online payment. So I took the chance and the items delivered were exactly what was advertised on the website. They delivered right to the front desk at the hotel and the hotel had it waiting in her room for her once she got back from her conference. Also may I noted if I had sent red roses in a hat box, a fancy box of chocolates in a book and a gold glitter hourglass to a hotel in the states, it would have cost me 4x as much as it did in South Africa. I’m blown away by the outstanding customer service of “Send a Surprise”. I will attach a photo of the delivery so you can see for yourself what great quality the items are. **The note I wrote on the order was hand written too. Bonus on that, makes it feel more personal when you are 10K miles away from a loved one. Thanks again!! -Amanda

Am
Review №38

Send a Surprise surpassed my expectations. I’m here in the states (Washington) and my fiancé flew to Cape Town, South Africa for a work trip. I wanted to send her something special so I googled “delivery Cape Town”, “Send a Surprise” was one of the options that popped up. They had good reviews and the payment process was secured for online payment. So I took the chance and the items delivered were exactly what was advertised on the website. They delivered right to the front desk at the hotel and the hotel had it waiting in her room for her once she got back from her conference. Also may I noted if I had sent red roses in a hat box, a fancy box of chocolates in a book and a gold glitter hourglass to a hotel in the states, it would have cost me 4x as much as it did in South Africa. I’m blown away by the outstanding customer service of “Send a Surprise”. I will attach a photo of the delivery so you can see for yourself what great quality the items are. **The note I wrote on the order was hand written too. Bonus on that, makes it feel more personal when you are 10K miles away from a loved one. Thanks again!! -Amanda

sa
Review №39

Loved the service and experience. I was so happy to be able to brighten my friends day up! Thank you for your excellent service.

Mi
Review №40

First time I’ve ordered from them, what a great experience!Our friends loved the treat hamper, said it tasted deliciousQuick delivery too

Ta
Review №41

Are you looking for a company that goes the extra mile? This is the place!!!Im very pleased and impressed with my first purchase at Send a Surprise. The service rendered was exceptionally great and response very prompt from Lindsay. They will definitely be hearing from me again.

Je
Review №42

Amazing service and amazing thought in all the gifts delivered. They were so flexible that they managed to change the delivery to send out within hours. I will definitely use them again.

Ch
Review №43

Lindsay is the best in the business. Her attention to detail is unmatched. Go to Send A Surprise for all your gift delivery needs. What an amazing team!

Ch
Review №44

Super fast delivery and great products. My hubby was delighted with his surprise. Ill definitely be sending my friends some surprises in the near future.

Ji
Review №45

Awesome service! Was my first experience doing something like this for someone. The site is very easy to use and everything is clear. Got a email as soon as the surprise was delivered, at the same time the recipient messaged to say he got such a surprise. Mission Accomplished... Will definitely be using them again... Thank you for the quick and efficient service. Made my day, making his day!

Ro
Review №46

I am impressed with your services and quality of products. This is the second time Ive used send a surprise and I intend on using your services in the future. I will also recommended you to others.Thank you Send a Surprise

Cl
Review №47

Highly recommended. Send a Surprise went the extra mile to deliver a birthday parcel: when the recipient wasnt at work, as Id expected when I placed the order, they called him and arranged to deliver to him at home. Im very impressed by their service.

me
Review №48

Fast delivery, reasonable price, delicious brownies.Update- My 3rd time purchasing from this place: They have great customer service, great prices, fast delivery and delicious and well packaged products.Ive purchased the brownies for the 3rd time and theyre always delicious ( according to my partner that Ive bought them for). Ive also bought the Sweets for my sweet. Partner says delicious! Its bigger than I thought, and the package can be reused for other things in the house, beautiful and functional. Thank you send a suprise for making it possible for me to send gifts from a continent away! 10/10 Best ever.

Ju
Review №49

I received the most stunning birthday box from Send a Surprise! Beautifully presented in a luxurious box with tissue paper and a bow, and filled with a gift I use over and over again. The experience from start to finish was fantastic.

Va
Review №50

I ordered a gift for my love and was nervous because I live in New York and I’m a little OCD when it comes to ordering stuff online so here I was ordering stuff online to be mailed to another country in another continent and yeah anyway, I placed my order and it was a super smooth process, then I got an e-mail my order had been received and I emailed back with the text I wanted in my letter, I got a response back right away saying my message had been received. I was also super delighted when I saw that I was able to deliver my package like literally the next day! Anyway... my beau loved his gift and said it was super nice quality and yeah ❤️ Yay love!! Thanks to Send A Surprise for allowing me to send something to my love especially during COVID time when I can’t just hop on a plane and see him.

Li
Review №51

What an amazing surprise I received while sick. An incredible hamper- packaged beautifully and filled with thoughtful, great quality and delicious treats. Will definitely use this company for sending gifts! Great service, professionalism and quality! Can’t recommend them enough.

Cl
Review №52

The order process was easy and the surprise was delivered on the day requested. There was a bit confusion with the delivery confirmation as it was said that goods were delivered to her boss, then that she was not at work and finally that she signed for it herself and the delivery address wasn’t her workplace. But communication was swift when I asked, so all good.

Te
Review №53

What amazing gifts, beautifully packaged & delivered on time. Thank you Lindsay and team!

Me
Review №54

Sending an online order of flowers is sometimes a gamble, you never know if what you see online is what you are sending! SEND-A-SURPRISE is everything you see and MORE!!!!! They are professional, on time, hold stunning stock of blooms and other gift ideas - I would highly recommend their service whether for a get well soon gift to an anniversary bouquet! 5 STARS PLUS PLUS PLUS!!!

Pe
Review №55

Thankyou so much for the wonderful surprise you sent to my lockdown birthday grandchildren. Due to covid and our age we were sadly not able to see either of them on their birthdays. However the excited voice message we received warmed our hearts. The kids were extatic.I quote the end of the message Thankyou so much this is very cool aah yummy.Everything was perfect ,the box and the delivery thanks also to the guy who delivered it.Ill definitely be using you in future and recommend you without reservation

Be
Review №56

The process of ordering and delivery was easy and efficient. My surprise was delivered on time with no issues. I would suggest adding to your stock for gifts, like tshirts, caps or the like for kids... Other than that, a fabulous service. Thank you

Th
Review №57

Thank you - all delivered in good order and on time.

Ch
Review №58

Incredible ! Looked just as excellent as the picture !

Ka
Review №59

Best service and I just know my husband has the biggest smile on his face. Thank you for helping me show my appreciation in the sweetest(no pun intended) way

Br
Review №60

Deeply disappointed to find out my Valentines flowers were planned to be delivered on Monday 17 Feb - not 14 Feb! Delivery date was filled in on the order form, only to get an email (not a phone call) to communicate the delayed delivery.

Le
Review №61

Fantastic, reliable service. Wouldn’t go anywhere else.

ma
Review №62

The entire experience of buying my for my loved one from send a surprise was easy and simple i had a very pleasant experience with friendly staff thank you for the amazing service you provided me

Fr
Review №63

Thank you for the speedy delivery, kudos to the driver for pulling off the delivery time. Well done guys!Much appreciated.

Tr
Review №64

Thank you so much for always giving the best service. I have used you guys a few times over the years and you always go out of your way to deliver to the time I request and such a lovely variety of products :) keep up the good work guys you are amazing x

Ca
Review №65

Very efficient service. I would very much recommend them.

Na
Review №66

My husband was very happy with the surprise gift, thank you very much. it was quick and easy :)

la
Review №67

Awesome 🌟 super fast and prompt.will come again

Sh
Review №68

Send a Surprise is just great. They are AWESOME..!!!!

Pr
Review №69

Send a Surprise is an absolute please to purchase from... Always helpful, quick and the items purchased from them are always special.

Vi
Review №70

Incredible service and custommer service ! I really recommend it!

Information
44 Photos
70 Comments
4.9 Rating
  • Address:Protea Dr, Claremont, Cape Town, 7708, South Africa
  • Site:http://www.sendasurprise.co.za/
  • Phone:+27 82 336 9948
Categories
  • Corporate gift supplier
  • Gift shop
  • Flower delivery
Working hours
  • Monday:Closed
  • Tuesday:8:30AM–5PM
  • Wednesday:8:30AM–5PM
  • Thursday:8:30AM–5PM
  • Friday:8:30AM–5PM
  • Saturday:8:30AM–5PM
  • Sunday:Closed
From the business
  • Identifies as women-led:Yes
Service options
  • Delivery:Yes
  • In-store pick-up:Yes
Highlights
  • LGBTQ+ friendly:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations