Very covid upto date in terms of awareness and managing its spread on their premises. Rooms clean too

I travel extensively mainly in North America and only make use of Holiday Inn hotels. This hotel is by far the highlight of all our stays. The staff are extremely well trained and super friendly. They will always seek for opportunities to assist customers and won’t stop until everything is fully resolved. The Manager is at all times approachable and will go out of her way to ensure an amazing experience. She is clearly the driving force behind the success of this hotel. The hotel is very well maintained and super clean. The staff went out of their way to ensure we remain safe during a very challenging phase of COVID-19. I can without a doubt recommend this hotel to anybody and I can assure you they never disappoint.

Great accommodations. Excellent location. Friendly, helpful staff. Lovely stay. The breakfast buffet is generous as well.

Staff is extremely helpful and friendly. Make a point of knowing you by name for a personal touch. Clean and comfortable hotel which is ideally located for my business travel. have stayed there about 5 times already and cant wait for my next visit.

Breakfast🥰...Service💯....Safe and Affordable....I enjoyed my Stay in Cape🙏

Thanks for the great hospitality and quality of the stay. You have got amazing staff who know how to manage their guests. Thanks Again for everything!

Im from Brazil and I stayed at Holiday Inn Express in Cape Town in 2019 when I visited the country with my grandmother, I was 17 and she was 64 at the time and we both have never been to Africa before. Today I realize how important is a feedback for a business and for the other people who looking for services or products. Our experience at this hotel was better than I could ever expect. At first I chose to stay there because it is a very famous company so I thought it was safer than booking that somewhere I never heard about. The hotel was not just safe, the rooms were also clean and comfortable, the breakfast was good, the location is great and the staff were the kindest people I have ever met. All of them still in our hearts and in our prayers because they were literally our guardian angels, always helping us with everything (since we didnt got by a tourism agency), giving us advices and making us company. I always tell everyone who ask me about my experience in Cape Town and the first thing I say is how the people are friendly. I remember one day me and my grandmother wanted to have something to eat for dinner but the restaurants normally were closed at 6 or 7pm so I thought about going to a McDonalds which was a 10 minutes walk, more or less, from the hotel; I asked to an employee the directions and instead of only telling me, he went to the McDonalds with me, taking care of me to not be robbed or anything bad, he waited for me to get the food there and came all the way back to the hotel with me, all the time being so kind and respectful. I couldnt thank him enough and all the staff for being so protective and doing more than their job asked for. Thank you so much for making our trip better and safer than it could be!

The triple room with a sleeper couch was perfect us parents and for our young child. We had a very comfortable stay and the room was spotlessly clean and well maintained. The staff could not have been more welcoming or friendly!

Not many hotels that permit 2 kids sharing in room and enjoy breakfast free with parent. Big rooms.Hotel is very central in St Georges Mall.Staff very friendly and helpfulGreat views from 15th floor where the gym is

Con The people ( here at the hotel) are a great ugroup that in that they are laughing and always in a state of happiness, and that creates a contagion “stronger than Covid.”It’s s happy place.

Super friendly staff in all aspects across all departments. Great value for money. Very central and secure. Quiet and clean.

Exceed your expectations with Holiday Inn Express.Boost your egos with a world class hospitality management experience.Your achievements are; fulfilment/ recommendation/ and or a revisit.

Nice place worth the stay. Lovely and cheerful stuff. Breakfast very nice

I enjoyed my stay, very friendly staff too :)

If you really want to experience Cape Town, this hotel is well situated in the heart of the city. Great staff and service.

The staff were very friendly and helpful. Specially miss Tizma

I enjoyed my stay, very friendly and helpful staff. I will definitely be coming back.

Comfortable hotel in a good location for a tourist. Excellent breakfast, helpful staff. Used the airport pick up service which was excellent,(well done Trevor). Security was very thorough, we witnessed the removal of two women posing as cleaners. Bar a bit expensive. Two good eateries 50 yards away. Hop on hop off bus stop 3 min walk. Only downside is a load of refugees were camped in the local square.

Nice and clean and accomodating

What a wonderful staff and experience this hotel provided! We were travelling for vacation in Cape Town and selected this hotel based on its central location. The staff, upon our check-in, were most gracious and welcoming! Not only did we win a fantastic promotional prize they also worked hard to ensure that we were satisfied with our room for the week. The breakfast was delicious and varied each day and the quality of food exceptional! Overall, an excellent choice worth your consideration. The only area I did not rate a 5 was room and comfort. Please be mindful that this is a city centre hotel so they do not offer deluxe suites with king-sized beds. The room was still quite comfortable and quiet, just not as spacious as some international guests might expect. Again, an overall excellent property with great location, price, staff, and value --and worth your consideration.

Central location with secure parking facilities. However, there is a refugee camp around the corner, which makes it extremely difficult to access the hotel by car. The parking staff are really friendly, but this did make us feel uneasy.We stayed 6 floors up and could hear normal conversations happening out oin the street with all windows shut. the hotel NEEDS to look at soundproofing windows better as this did impact our overall impression.breakfast is great and the variety was much more than we were expecting. the breakfast area is quite small, so id recommend getting there early to get a seat.Staff were friendly and helpful!

The Hotel is situated in a pedestrian area and is very central, just walking distance from Greenmarket Square and numerous restaurants, The Grand Parade, City Hall, The Company’s Garden and other historical sites. Staff at the front office (situated on level 1 of the hotel building) were very helpful and courteous – I was pleasantly surprised when they arranged for a breakfast take away for my wife and me when we had to leave early on the check-out day. So, very service oriented and supportive of guest requests – a definite plus. Note that the full payment for your stay is to be made on check-in. This appears to be the norm in the hotel industry in both Durban and Cape Town.The room was very modern and well organized and we had the benefit of a view of the Table Mountain from our window. All the usual amenities were provided in the room and nothing was found wanting.The bathroom was very well designed with separation of the toilet from the shower stall. There is a door that doubles as the door to the toilet and between the bathroom and room – a clever design! There is also a ‘blue’ nightlight in the bathroom which you may wish to use if you so prefer.The location is ideal as there is a Food Lover’s Market store right opposite the entrance – a must visit. Do be aware of closing times, though (6pm during our recent stay).The air-conditioning was perfect as was the Wifi which performed admirably during the period of our stay. There were also international plug sockets (besides local ones) in the room, so plenty of options to charge your devices.The Breakfast spread was good and there is a large seating area although the breakfast area does tend to get busy if you arrive around 8am or so (breakfast is served at 6.30am).Although there is no restaurant in the hotel you will find menu cards of a couple of nearby restaurants in your room and you can order for food which will be delivered to the hotel reception. You can choose to pay by cash or card but be sure to inform the restaurant so that they can send the delivery along with a credit card machine.A great stay in an excellent location with very customer supportive staff.

After a gap of 7 years I returned and thoroughly enjoyed my visit.Everyone smiles and welcomes you whether it’s heading into the breakfast room, bar or just returning after a day out. All are eager to help if you need assistance/information etc and none more than Sophiline Fisher who greeted me by name every time we met or she saw me getting in or out of the lift. I was delighted at that just as she was delighted that I recognised her from my previous visit.

Perfect place for discovery the city

Beautiful Hotel in the heart of town. Restaurants and Clothing stores are literally your neighbours. Absolutely friendly staff members and they keep and deliver every promise. The rooms??? Wow!! spacious , gorgeous and comfortable. Thank you.

Our stay at the Holiday Inn Express was excellent the staff are so happy and helpful it made our stay the best. The inclusive breakfast is amazing excellent choice. The hotel itself is well situated in the city with plenty of nearby restaurants and bars. It is safe to walk to and from the restaurants and we never felt threatened. A super place to stay I would recommend it to anyone.

First time to Cape Town, picked this hotel somewhat at random. What a nice surprise. The service was attentive and helpful. The room was spotless, bed very comfortable. The breakfast was varied and delicious. Best croissants ever! Great location in central city, with shopping, dining, and the Company Garden in easy walking distance. Security was good, felt safe at all times. Would definitely use this property again is I ever went back to Cape Town.

Hotel rooms looks generally new and clean, and equipment was functioning well. Bed and pillow were nice and comfortable. It was however noisy in the night and early mornings, i guess due to hotel location.Hotel security was good and wi-fi excellent. Breakfast was simple with adequate variety and all food was fresh and nice. Overall, good value for money.

Friendly, helpful staff including the guys manning the main entranceexcellent location for exploring downtown and close to tourist bus hub, uber never too long to arrivearrive back, in the lift in 2 secs and straight up to your floor - why doesnt every hotel do this ?!?!?really impressive breakfast selection and quality. Dont let the fact that its free put you off. Id have happily paid for it ( especially if youre on reward nights )lovely external balconies above the bustling street, great for a chat, catching up on emails etc.Overall rating ? Well be back

Nice rooms though they are a bit small. Centrally located to most tourist attractions in capetown. Lots of restaurants and shops around. Location is a bit dodgy though didnt feel safe walking outside after dark. Breakfast was really good. Lots of options for everyone.

Excellent service from the staff, the food was great too.

Found this hotel ideal for our first ever visit to SA. Its central city location makes it great to wander around to take in the various sights etc. The room we had 1506 was spotlessly clean, with the room being serviced daily. The shower has to be one of the best I have experienced, and certainly wakes you up first thing in the morning. All the staff are friendly, and helpful. The breakfast offered is very good, and should suffice the biggest appetites, however, I think they could extend the week day time to 10am. Also, the bar does not open until 5pm and closes at 11, which if youre on holiday is rather early. But these are two little gripes. Sadly, my 3 requests for face flannels (after they had been removed by the room maids) was never dealt with, so went into the market and brought one in the end.

The location of this hotel was perfect – it could not get any better! The staff were very pleasant and helpful, and we certainly felt like valued customers. We arrived very early, so we weren’t able to check in, but we were able to leave our luggage there until check-in time.The room was spacious and clean. There were a few minor issues with the bathroom, but they were very minor (one of the lights would continuously go off suddenly for a few minutes, and then go back on, the water in the sink didn’t flow well, and I had difficulty turning the tap in the shower to get hot water). The electrical outlets in the room were easily reachable, which is not always the case in some hotels. We were not able to go for breakfast, which started at 6:30am, because we were leaving for the airport at that time, so we asked the staff the night before for a boxed breakfast. When we checked out in the morning, 2 substantial boxed breakfasts were waiting for us.The odd thing about the hotel is that you have to go up one floor to access it (the reception is there); the ground floor is not part of the hotel.All in all, we had a great stay at this hotel, and would not hesitate to stay there again.

Good central spot basic rooms but do the Job. Easy to get around the city breakfast is fine plenty of choice. Staff are friendly and parking quite simple just pull up in front of hotel for free valet parking. Fine for the money

We could not ask for a better hotel. It was right in the heart of the city minutes away from restaurants, tour pick up locations, shopping etc.The staff was extremely helpful and friendly. The breakfast choices were awesome. We will definitely stay here again during our next trip to Cape Town.

I wouldnt stay here for a long Holiday. However, your staff at reception and dismissal were exceptional. So much so that they tried to Google where we were going to assist us and were consistantly advising regarding our safety. We were very happy with our stay

Had a great stay here. The staff were all really friendly and helpful. When we couldnt find the entrance to the hotel one of guys hopped in our car and directed us to where we needed to go. They have parking which is a nice bonus. Breakfast was included, the buffet was quite large and had a nice selection. The beds were comfy and I like that they labelled the pillows with soft and hard. Also during my stay, there was a large out door market out front of the hotel. Would stay here again!

This a nice place to be, I like their service. They park your Car for you, it comes with no Scratches . On my arrival the security guard was like we met before. He was very friendly and we still going to hang together tonight.

The staff are all very friendly and helpful, to the extent that the doorman walked a block to my car and drove with me to guide me in to the hotel. This was necessary as it is tricky to get to the hotel by car. Valet parking made the experience excellent from there going forward.

A good place to be in the city center of Cape Town, with friendly staff.

Being a Platinum member and a prior Spire Elite member, I have statyed at several IHG properties and I can say that this was one a very good ones to stay at. The location is right in the center of Cape Town CBD and close to several city attractions. You can take a stroll at famous Long Street which is a block away from the hotel. Rooms were clean and specially bathrooms were super clean. Maybe due city center location there are space constraints so I found rooms and bathrooms a little small but regardless they were cozy and clean. Hotel staff was very friendly and accomodating. I highly recommend this hotel to stay with when you are in Cape Town.

Overall the experience was nice, the location was in the heart of the city, however, the entrance to the hotel was not that accessible. The staff was very helpful and cordial, specially the guys at the entrance, did not have to bother for parking of my car (it was paid obviously). The reception ladies were not that friendly (not all of them).

Very hard to find this hotel. One tiny sign on wall of some other house. Entrance is from in between two main streets, so if you are driving in, you have to drive on a side walk to get to hotel.Also I booked room with 1king size bed and we got room with 2x single beds (for a couple visiting on romantic gateway).Hotel staff nice, breakfast included and delicious. Right next to hotel is small local market with very nice African stuff - bargaining recommended :)

Centrally located in a very walkable downtown. Good value, spotless cleanliness, and a complimentary breakfast selection that beats most. What stood out in an already commendable experience was the reception staff whose local knowledge, professional demeanor, and willingness to go the extra mile for their customers. Thank you Daryn and Nomfundiso. A very special thank you to Sophilene whose understanding of the importance and practice of customer service sets the highest standard in all of our years-long association with IHG.

Ideal for short syays.Hotel offers perfect location to local attractions.Should be offering dinner, that was a huge setback.Near Taj Hotel saved the nights with their exclusive dinner menu.Express is clean and convenience, ideal for short stays

The hotel is great, Location is perfect. I would stay here again. I enjoyed the place...The breakfast is great too. The drainage in the basins needs attention, but overall the place is comfortable.

Since it was my very first stay at the Holiday Inn Express in St Georges Mall in Cape Town, I had my trepidations. I landed late, and as I was driving through, was nervous about parking since I had a rented car.All my fears were for nothing. As soon as I pulled in infront of the hotel, I was welcomed by the Concierge who offered to park my car for me while I proceeded to the check-in counter. The dinner was ordered for me and arrived minutes after I got into my room.The room was clean and spacious enough for a much needed desk with a lamp and connection points. I especially like the bathroom, because the toilet is totally separate from the bathing area.After a hot shower, with clean towels, I slept like a baby.

What is great 1) location, just near to food and shopping2) Staff service. The disabled room only has one bed and the hotel staff was very kind to extend the room next door for my wife without additional charges. 3) Valet service. Since i am disabled, the valet was very helpful to help fetch and park my car all the time. It made a big difference to me. What can be better - I got the disabled room. It is a bit old but no major complaints only certain parts of the room is no sufficiently lighted. However the disabled toilet needs repair, water does not flow down into the floor outlet because part of the floor has sunk down and create a pool of water very quickly. Very annoying.

One of the most excellent hotels I have ever stayed in. 2000-2001. Im sure it is still as absolutely top notch. We had the honor of attending the Parliament of the Worlds Religions when it was hosted in Capetown. An unbelievable experience and this hotel was the perfect hub. There is a street market out front every morning with amazing art. Concierge service. Wonderful breakfast spread. Very nice bar. I cant say enough about this place.

One of the best Holiday Inn Express Ive visited, the standard for this hotel is higher than many other Express in western world.Rooms are large enough, breakfast is almost continental with many choices, Location is not beatable, Valet parking and walking distance to many around attractions. I personally walked to Table Mountain and trek to Devils Peak, Waterfront ...etc.View from the room is also nice looking into mountain if you located in higher floor.Staff are cooperative and ambitious to help.For other reviewers, please remember this is Express Class.Again like many other hotels, I wish they stop changing towels when we keep them hanged.

It was a great and excellent hotel very close to Cape Towns red bus tour station and close to some restaurants such Burger King, MacDonald, and Dunkin Donuts.The hotel has a warm and cozy feeling to it, with much of it being clean and arranged. A lot of the staff are always ready to assist and very friendly to chat with. Although I wish the bar could have sold tea, weather cold bottle tea or boiled tea, any tea would be awesome to have at evenings. The guest room was excellent upon entering it is very clean, and yes I did a little Hotel Impossible inspection, to be honest I was really stunned, also the room has a lot of different light sources even in the bathroom, a cozy mattress, and cool conditioner.There was also a TV there but we really didnt watch much, because hey theres WiFi, though youll have to sign up a membership to gain access, but still worth it because WiFi right!The only negative side to this hotel is that it does not have a mini fridge or microwave to keep something cold or warm up a food, and the tea-less bar which may be my opinion. Hopeful these will be added in the future.

Room a bit small , just nice for 2 people. Bed is comfortable, I stay in high floor not much noise , good. Good location, feel safe during day cos police and security everywhere. Just the shopping mall and shop close early 5-6pm. Too quiet in the night. The hotel allow to order/deliver food in was a plus point.

A good hotel if you want to stay away from the more touristy waterfront area. Staff are helpful, and the guy that picked us up from the airport very late in the evening was very cool. Breakfast is ok, a standard buffet with limited options for vegans. Reasonable amount of fruit, but not much in the way of bread and cereals. They did provide soy milk on request, however. The room was clean and tidy, and on the quieter side of the building. If you’re looking out on to the market outside it may get pretty loud! The area feels kinda sketchy after dark, so probably best off taking Ubers if you want to go any further than Long Street.

I really enjoyed my stay for the forth time at the Holdiy Inn Express. The Mini-Gym on the roof top is excellent, the staff is always very friendly and attentive. The room was functional and clean, the free WiFi was very good.The breakfast is good, but I wish that there would be more vegan/vegetarian option besides the fruits.Mr Adrian went out of his way to assist me, when we discovered that my car battery was flat !

We stayed at the hotel for training and enjoyed our stay.The staff were very friendly and helpful.The rooms were clean and comfortable and more than adequate.

A 3 star but 5 star service. Great service team, with very good careesma. Acceptable breakfast. Clean rooms. However, they dont offer free water ti make coffee, yet they still offer the coffee. Car parking team is awesome.

Centrally located, courteous staff, well maintained room , great breakfast vallet parking . Part of holiday in chain world wide. We 18 stayed in 9 rooms on twin sharing basis. But all were happy

Great Staff, and location, would return.Location is great and easy to get around.Safe to walk the Green Market Mall with great values.A lot of street people but not a real problem, they keep their distance and respect others.This is a Great city to visit and enjoy.We will return.JPSP

Overall a very nice hotel along a pedestrian street with a lot of shops and restaurants that mostly close at 6PM. There is a nice Italian place across the street open late- try the onion rings!My only complaint about this hotel is that it is very difficult to find. The street address is along a pedestrian only (wait for it) street with little signage along the main roads encircling it. The only way to access the hotel front door and parking is to go down a one way street and enter through the pedestrian mall. Yes, you must pull on to the pedestrian mall to enter. There is a one-way street called Longmarket Street connecting from Burg to Adderley you need to go down and look for a green, metal trash can on the right. Just after the trash can you will see silver metal posts that you make a right between to enter a space in front of the hotel for drop off and to enter parking. GPS will tell you that the hotel is on your left once you make that left turn from Wale onto Adderley however there is nothing you will see to indicate that the hotel is there. Yes, you will get looks when doing this however I promise it is the only way to access. Once there the valet guys are FANTASTIC and understand completely your ordeal.I could not originally find the hotel so I parked in an adjacent building and walked around. Once I made it to the hotel and explained my situation the valet attendant walked with me to my car and rode back explaining the process.

Have no fear the hotel will meet standards, there is nothing wrong with the facility, this hotel is all about location and while centrally located it is totally surrounded by homeless families, beggars are everywhere and very bold. It is no exaggeration to say that 500 people are living in a shanty town right around the corner. To get to the hotel it was necessary to part the waves of homeless to the point where even the cab was unnerved. Granted this was at night but daytime saw them spread out yet still prevalent.

The staff instantly remembered me from previous visits. They were just as helpful to my friends who accompanied me and were staying at the hotel too. They went out of their way to be accommodating, let us leave baggage and packages by the front desk and even brought them to our rooms. They helped me arrange restaurant reservations. The staff were friendly, even joked with us, giving us a more home-like not just hotel experience. The hotel is attractive and centrally located which means that lots of the best restaurants are close. Also, because we were in the center of town, we easily could drop off bags and go out again. I strongly recommend The Holiday Inn Express Hotel on St. Georges Mall in Cape Town.

Update: Had an issue with the WiFi but the assistant manager assisted and took care of the issue satisfactorily. Enjoyed the stay. Well located and decent breakfast. Staff is generally very pleasant. Thank you Desiree for your assistance!

Valet service was excellent. Meet and greet was friendly and professional. All staff were attentive and went out of the way to ensure my stay was comfortable.

Great place.I loved their tea.For the first time in my life taking tea bags from a hotel room

Once again I was attending a conference in Cape Town. There is no Intercontinental or Crown Plaza in Cape Town, so I though I would have to slum it in the Holiday Inn Express. But it is not quite slumming: it is an expedient and efficient hotel, a reasonable place to stay, a discrete hideaway and it is not so expensive. It serves its purpose when after a long day of conferencing one is tired and needs a good sleep. And then when one wakes up, one has reliable email to attend to the overnight chatter before having a cup of tea and a shower, and then attending a sumptuous breakfast. The sausages and bacon are real and there are lovely fresh pastries, and fruit and cereals. This is quite exceptional for a Holiday Inn Express and indeed this breakfast is better than that found in many Crowne Plazas! Then, as a conference goer when I urgently needed to print about 12 pages, I was directed to the little business centre: two computers in an alcove linked to two separate printers, and I was able print readily without passwords, charges or any other impediment. That was a nice complimentary touch. And when the taxis were not forthcoming, they got a hotel car to take me own to the Convention Centre - another nice touch. So the HIE Cape Town fulfilled all my needs neatly and without hassle and in nice human manner. And as for the gentleman who picked me up from the airport and waited patiently into the small hours of the morning as my flight from Joberg was late - that was wonderful service.

Good all round although first impressions and advice from staff indicated area was potentially dangerous - advised to use taxi rather than walk. A little off putting but we had a safe and trouble free experience in the city.Hotel clean and well serviced. Bar limited. Great city

The room I used was a smoking room though I didnt request that.The breakfast wasnt so great.Staff really friendly, nice and professional.Theres so much room for improvement.

Very good value hotel, located on St Georges Mall pedestrianized street on the better edge of the CBD. The location on a pedestrianized street does however make it tricky to access by car.This hotel is just as good as many Holiday Inn properties. Really excellent reception staff with requests dealt with quickly and accurately. Special kudos to Duty Manager Kevin who went out of his way to show us to the Waterfront and recommend good restaurants to us.Our room was very clean, modern and nicely decorated with all the required comforts, including TV, kettle, AC and safe. The bathroom was nicely designed and made good use of the limited space. Excellent water pressure in the shower.The breakfast was surprisingly good, with a decent spread of hot and cold items. In fact the best breakfast buffet Ive had in any Holiday Inn Express property.Location is perfect if you want to explore the downtown area. Very short walk to the cathedral, Companys Gardens and Greenmarket Square crafts market. Long Street and Bree Street are also close. It felt safe to us.Not a luxury hotel, but a pleasant and comfortable place to stay. Highly recommended.

The hotel is centrally located and convenient, however we felt the area to be unsafe. We were followed on two occasions, a street rat try to steal my cell phone, another person tried to convince us we needed a voucher to buy fast food (apparently a ploy to get our credit card). St Georges Mall directly in front of the hotel is very interesting, the hop-on, hop-off bus is five minutes away. The hotel staff is very helpful, breakfast is excellent, the guys in the car garage alone are worth staying there, whereby finding the entrance to the garage involves going against a no entry sign. We would stay there again, but always with an eye over our shoulder.

Enjoyed my stay. Very helpful and attentive staff. Good area only issues:- Better coffee please.- Internet was intermittent although they said they were upgrading it

Holiday Inn Express at Cape Town City Centre felt like home away from home. The check-in and check-out process is extremely smooth and quick and all staff are extremely polite and met all our needs. In fact, the hotel staff always had a smile om their face.The room was simply excellent and offered breathtaking views of Table Mountain. Delivery services were top-notch and the bar/lounge area was very comfortable.The staff were always willing to answer questions and booked us some excellent tours. They always asked how we were doing and were just too friendly. Breakfast choices were excellent and the food was delicious!I am not going to even think twice where to stay the next time I am in Cape Town!

This property provides good value, and very good service. The rooms are basic, but you dont spend much time in them when you are in Cape Town. They are clean, and comfortable.The breakfast options are more than what you would expect for a property at this price point. While the hotel is centrally located, there are many eating and shopping options literally on the doorstep. If you need to go further afield, the hotel arranges pickup from the door. They take guest safety seriously, and the lobby itself is on the second floor. I definitely would recommend this hotel for a reasonably priced stay in Cape Town that is walking distance from many attractions.

Overall the stay was very enjoyable and comfortable after trying to find where to park which took about 45min to find as there was no signage or an explanation prior to visiting. The staff were very friendly and quite accommodating. In the morning, we did find that the breakfast choice is very repetitive and the variety of vegetarian choices was average and could be better. The coffee supplied is very strong and not my favourite, however, the hot chocolate was enjoyable from the dispenser. Otherwise, the room was clean and there was no noise in the hotel. This stay was well priced and affordable. Reception staff did check on us to ensure we were fine which was a nice touch. I will most certain visit again in the near future.

The hotel is very central and has some interesting places around it. Although it doesn’t have a dining room for dinner there are some places nearby and they even deliver. It’s a short taxi ride to the waterfront and also to the convention centre.

Great location. Once we found the entrance off the mall it was easy from there. The car park guys were very attentive. Reception ladies always greeted us with genuine smiles.The bar staff on the night of the All Blacks Spring Boks test was more interested in the last few moments of the game than serving me a beer.Hot breakfast choice was limited to only 3 dishes, but the other choices on offer made up for that.Room was near the lifts which was a worry for me because of the possible noise. Not a issue on this occasion we slept very well.

What can I say about Holiday Inn Express Cape Town. This was my 3rd stay at this hotel and it feels like home in Cape Town. Everything from professional staff who cater to your needs to the amazing rooms and excellent breakfast makes this hotel just so enjoyable.The hotel is very well located in Cape Town and close to shopping areas, restaurants, cafes and not too far from the Waterfront. The breakfast had excellent choices and was delicious. Rooms were spacious, clean and very modern. Staff always went out of their way to ensure guests have a pleasant stay.Look no further if you are to visit Cape Town!

Excellent stay. The location is very central and convenient. Room is compact, but well decorated and maintained. Staff were warm and helpful. Free breakfast was provided and plenty of choices. There is no lunch or dinner on site, but there are many restaurants around, and you can call for food delivery to reception. Free wifi was provided, just get a voucher from reception. Valet parking for R60 per day, which I think is well worth it as parking is hard and tight in the area.

Another relaxing and pleasant visit to HI Express City Centre, Cape Town. I appreciate the central location and walking distance to all city features. The staff are fantastic and the free breakfast excellent. Thanks Yolanda for handling all my bookings and the prompt and professional efforts. Thanks also for getting me a room when the hotel was fully booked on one of the nights. The outstanding value is a bonus. All the staff are super responsive and friendly, and great to see a pro-active and approachable manageress! Newspapers are provided for all guests from breakfast area. Appreciate their special care of Spire Elite members. Thanks for the magnificent Table Top mountain view! Totally recommended as an IHG Holiday Inn Express Hotel, and looking forward to my next visit.

The staff become family members. Any information you need to know, they are willing to assist. My wife appreciate the cleanliness of the room especially the clean linen. The bed could be changed to queen size instead of double size beds. The breakfast consists of a variety of food.

Only stayed one night, the service at the front desk was outstanding. The room left a little to be desired. But its perfect for a short stay.

The Hotel is situated in a pedestrian area and is very central, just walking distance from Greenmarket Square and numerous restaurants, The Grand Parade, City Hall, The Company’s Garden and other historical sites.Staff at the front office (situated on level 1 of the hotel building) were very helpful and courteous – I was pleasantly surprised when they arranged for a breakfast take away for my wife and me when we had to leave early on the check-out day. So, very service oriented and supportive of guest requests – a definite plus.Note that the full payment for your stay is to be made on check-in. This appears to be the norm in the hotel industry in both Durban and Cape Town.The room was very modern and well organized and we had the benefit of a view of the Table Mountain from our window. All the usual amenities were provided in the room and nothing was found wanting.The bathroom was very well designed with separation of the toilet from the shower stall. There is a door that doubles as the door to the toilet and between the bathroom and room – a clever design! There is also a ‘blue’ nightlight in the bathroom which you may wish to use if you so prefer.The location is ideal as there is a Food Lover’s Market store right opposite the entrance – a must visit. Do be aware of closing times, though. It was 6pm during our recent stay.The air-conditioning was perfect, as was the Wifi which performed admirably during the period of our stay. There were also international plug sockets (besides local ones) in the room, so plenty of options to charge your devices.The Breakfast spread was good and although there is a large seating area, it does tend to get busy if you arrive around 8am or so. Breakfast is served at 6.30am.Although there is no restaurant in the hotel you will find menu cards of a couple of nearby restaurants in your room using which you can order food which will be delivered to the hotel reception. You can choose to pay by cash or card but be sure to inform the restaurant so that they can send the delivery along with a credit card machine.A great stay in an excellent location with very customer supportive staff.

The hotel was a good hotel well placed for going round Cape Town with very friendly and helpful staff. I think the rooms could be improved. bit eg 6x6 for double beds and a bathtub for soaking in after a long day sight or shopseeing.

I usually stay at Holiday Inn or Intercontinental so was not sure what to expect from Holiday Inn Express. I was pleasantly surprised. Clearly not a full service hotel but rooms are nice and facilities are adequate etc. I must mention what makes this hotel stand out is the exceptionally friendly and good staff! They are excellent and very attentive. This makes all the difference! Possibly the best and most friendly staff at a Hotel in a long time! The Hotel may not be 5 star, but the professionalism and friendliness of the staff from the reception to cleaning staff was what you would expect from a 5 star hotel! The staff could give a few good lessons to some of other staff at the 5 star hotels in the IHG group! While there is not a restaurant at the hotel, there is an excellent restaurant across the street so that this not a problem. The only small criticism would be at the express breakfast, it would be nice to have slightly fresher bread rolls, but other than that it is adequate.

This was one of the best stays I have had....excellent hotel with fantastic rooms, location and breakfast.You can see the Table Mountain from the room, especially the side one.The best thing was the service. Staff go out of their way to ensure you have the best stay possible. Yolanda, Nomfu, Joseline, Primrose, Melissa, Esther, the dude at the Reception, cleaners and bell service staff were all first-rate. This is what you call staff with first-rate knowledge in the Hospitality Sector.You cannot go wrong with HIE Cape Town. I really wish to come back!

We chose the Holiday Inn Express, Cape Town for its central location and close proximity to major attractions and amenities, as the perfect start to our golden wedding celebrations. We rate the hotel, within that range, as one of the best we have stayed in. The staff was friendly, helpful, kind and hospitable. Staff morale appeared to be high. The breakfast menu was varied and delicious. The room was adequate in size, bed and bathroom met our expectations.In brief, we would highly recommend the hotel to others visitors.

Awesome weekend in Cape Town. The hotel is situated in an ideal spot. So much to do just outside the hotel. Loved the great hospitality of the staff. Everything was above expectations and it was great value for money

Overall great stay! Was nicely greeted at the check in. The staff (especially Jocelyn H)were very helpful with orientation. Room was very clean, updated, bed is very comfortable. Definitely recommend.

Location, location, location! Excellent breakfast buffet! Wonderful stuff! Comfortable room! Excellent lighting in bathroom!Close to Hop On Hop Off Bus Office and stops!

The staff members were very professional, kind, and went beyond to make me feel welcome and to accommodated me. The Breakfast each day wasexception. The appearance of the hotel insideand out were very beautiful. I highly recommendthe Cape Town Holiday Day Inn Central Location to stay. It is one of the best hotel I have stayed in the world.

The location was very convenient to shopping, the hop on hop off and restaurants. The room was clean and comfortable and the one we stayed in had a great view of Table Top Mountain. Great experience overall.

We had the great experience of Holiday Inn Express in Cape Town during Christmas of 2015. From the taxi service to the staff to the managers, all performed with excellent customer service and attentiveness. All our needs and wants were met with accurate guidance and information and a hearty smile! Breakfast was second to none! Not only would we highly recommend this facility to anyone visiting, we would stay here again without hesitation. The location is perfect - a short walk to two nice restaurants and a nice stroll through and to the local markets for shopping.

We loved having a hotel to hop in and out at leisure at this great location. Its because of this primarily that we came back. Go out shopping and bring back the carry bags. Enjoy a sidewalk café and walk back for a snooze. Parliament and museums,the famous cobbled Greenmarket Square, tourist vendors are at your doorstep.

We had a very good experience at this hotel.The staff were very friendly, efficient and professional.We loved the basement parking and the cleanliness of the hotel.Nice comfortable size and clean room and nice clean bathroom with clean towels.Breakfast has a good selection.We had a very good experience and will definitely stay again.

Holiday Inn Express provide the best hotel service. The staff is friendly and goes all the way to satisfy customers needs. The internet provision doesnt disappoint, always available and fast, only need to log on once and enjoy it the rest of your stay. To make improvement, might want to provide meals for the convenience of the guests because going out to look for dinner outside the hotel might be a little convenient. The effort by the hotel to make arrangements with nearby restaurant is acknowledged and appreciated. Keep up that good customer service.

My daughter and I recently stayed at the Holiday Inn Express and found all members of staff to be very helpful, friendly and efficient.The desk staff were able to advise use about tours,where to eat, organising taxis and hire cars and answer any other questions we had about getting around Cape Town safely. The staff in the breakfast area were always friendly, helpful and welcoming. The staff who cleaned our room were efficient and fulfilled our requests regarding supplies for the room. The staff downstairs on the front door were always friendly and helpful.We had the holiday of a lifetime in your wonderful city and staying at the Holiday Inn just made it even better!Thank you.When we come back again we will definitely be staying at your hotel.

Location advantage. Safe. Rooms are basic same as other holiday Inn express. Breakfast have good options. Please note while coming through church Street, car wont be able to come to the entrance. So if you have luggage need to walk. But its hardly one minute from the drop off.

Stayed at Holiday Inn Express in November 2019With family. Excellent staff, the breakfast was good, clean rooms.Hotel is in the city and an easy walk to the Water Front.Lots of vendors and stores around.I recommend this hotel.

I am a long standing Priority Club Member so chose this hotel given no other alternative for Cape Town. This turned out to be a very sound decision given the hotels central location which enabled us to visit the many sights and museums within walking distance.All Duty Managers were excellent - we were upgraded on checking in and got a room on the 15th Floor with beautiful views of Table Mountain and Lions Head Mountain. Assistance from the Duty Managers related to care hire, sightseeing, etc was first rate.over our entire stay.Service staff at breakfast were also very courteous and daily breakfasts offered a reasonable range.The only drawback for us was the poor customer service from the valets downstairs one of which refused to drive our car from the hotel car park to the front entrance. His overall attitude was poor and he definitely requires brushing up on customer service. I forgot to get his name.Overall a very good stay and happy to return as also to recommend friends to stay here.

Easy to reach both streets mentioned above.Restaurants nearby the hotels.Security personnels at door entrance especially after 18:00 hours make guests feel secured when dining in nearby restaurants.Near Long Street for hop-on, hop-off buses.Excellent staff.

Excellent stay in the Holiday INN Capetown. Very central hotel. Staff pleasant and very attentive and helpful. The rooms are compact, very clean and maintained to a high standard. The variety of TV channels offered was excellent. The breakfast was excellent, the staff kept the area very clean at all times, replenishing with food continuously. One tip for any guests is to join the Holiday Inn membership to have continues internet access while staying in any of the Holiday INN hotels. JN - Ireland April 2017