If you need it, you need it, but you CAN take root waiting to be served. I dont know what the hold ups are....the staff is friendly and willing🤷

Reception staff a little too comfortable with their appointments, back office person bringing customer equipment to the counter, rather obnoxious, very abrupt and doesnt really seem to care about if your a first time client

Pity I can’t give 0 stars. Dropped Canon printer for a quote to repair the feeder. Was quoted R1500 to replace the cartridges (including R480 for labour!!!!!) BEFORE it would be assessed to see what replacing the feeder would cost (I had used the printer earlier in the day and it was printing fine when I manually fed the paper). If you want to contact them there is no direct number and you must call Johannesburg, who will route you back to Cape Town. I had numerous calls routed to Durban or to engaged numbers. After over 6 weeks of calls and numerous emails I have still not received a quote. Giving up! Buying a Brother printer instead. The after sales service can’t be worse than this!

Front end staff are super rude. You can’t even hear what they are asking for because the others are literally shouting at each other while you are being helped, and when you have to ask the lady to repeat herself for the 4th time cause of the noise she literally rolled her eyes, got annoyed and stood up And walked away. Avoid this place

Canon ts6140MarvinIR465408Wow...I am absolutely blown away by the service just given to me by Marvin!! I had an issue with my Scanner on my TS6140 Scanner. It was only partly scanning a document and then reporting an error. Marvin spent a huge amount of time with me firstly deleting my printers off my Mac and then downloading and installing fresh drivers and software! Im now back up and running! Marvin ....you are true superstar and a lifesaver!!Your help was enormously appreciated!Have a great day...youve made mine!!

Poor service, staff attitude thats abysmal... Not sure why a brand like Canon would let a company like PartServe handle their warranty/customer service. A real pity. My clients will now rather purchase another brand, simply to get better after sales support if they require it in future.

Pathetic, unprofessional and useless service. Acer laptop taken in on the 13th July and 16 days later Im still waiting for my laptop. No feedback is given to me or updates, I need to call partserve to get an update on something that should have been completed already. I have called 7 times and the same lame excuse is thats its being assessed. I called again on the 27th July and then was told I would be getting a quotation by close of business but still nothing. Today I will be laying a formal complaint because this is the worst service experience ever. I will not recommend using this company for anything especially not pc repairs and checking the reviews it seems to be a trend of partserve.

Epson surecolour T5200d: Im having major issues with Partserve who dont seem interested in working with dealer (who you trained) to fix machine. What looked like a basic head replacement has turned into a 3 month headache. Over R40000 spent on head+pump+board+harness. No urgency shown at all. Still waiting on basic parts from them. Hoping they can come to the party and help the businesses that help them! Very disappointing..

Quick and fast service with brand quality! There do take a little time when waiting to collect and book in devices 25minutes depending on how many people

IR470404Marvincanon mg5240Marvin was exceptionally patient and very skilled. What a pleasure to deal with him. Problem resolved efficiently and quickly. Thank you

Marvin Canon MB2140IR461552I had trouble getting my printer to scan via the document feeder. Marvin resolved this issue and my opinion is that he is very knowledgeable as he resolved the matter efficiently. This saved me time from going into a part serve store to resolve. He was extremely helpful with my query!! Thank you Marvin.

Very poor service. No feedback no sms no email no call .... after a week. The fancy tracking system is a joke and the call centre number is even worse. Useless.Rather use a back street fixer or buy a new printer it will save you high blood pressure meds!!

MarvinCanon mb2340IR467290MARVIN WAS EXTREMELY HELPFUL FROM THE START AND MANAGED TO ASSIST IN CONNECTING MY PRINTER TO THE LAPTOP AS WELL AS DOWNLOADING THE IJ SCAN UTILITY. THANKS SO MUCH FOR YOUR EFFICIENT AND PROMPT SERVICE - 5 MORE STARS FOR YOU *****

The staff are extremely unprofessional and rudest people I have came across in 2021

MARVIN Epson L565 After days of attempting to self medicate I found the Doctor and Specialist.... for my communication problem, which Marvin sorted out on not only my work computer but also on my back up. Thank you for this Service even though my product is many years old. I would highly recommend this product and am really amazed by the after sales service. Thank you. Marvin reference is ZA-201181836. And Thank you to the Owner..... Unlike all the other service sites this was provided without denting credit card before anyone says hello. I really believe you deserve to thrive with this kind of service. After sales service is what makes a man of integrity.

Customer service is somewhat friendly - thats quite honestly the only good thing I have to say about this business. You can read about my experience below if you like, but if you want the summary, its this: avoid this business. Its not worth the stress.I took my laptop in because it was refusing to boot, and apparently this was due to a faulty SSD. PartServe told me they needed to replace it, but first they need to order a new SSD and they cant tell me when it will arrive, but Ill get an ETA as soon as they have one. Annoying, but fair enough.This was on a Monday. By that Friday Id still heard nothing, so I called them to ask for an update and was told that they still dont have an ETA from their supplier, but that they can request one. Why on earth would they not request this from the start? I asked them to do that and let me know. Reminder, its been five days now. I could drive to a mall and buy an SSD this afternoon if I wanted to. But again, whatever, I figured Im not their only customer so best be patient.That next Monday (after a full week) I called again, and was told the parts had arrived - yay! They estimated the repair would take 2-3 working days. For an SSD replacement. That a technician can probably do in under an hour. But again I sucked it up, since Id already paid up front (never making that mistake again), and I just wanted my laptop back.On Wednesday I called again, after giving them their 2-3 days to replace a drive. And I was told - get this - that theyre still waiting for parts. After having told me that Monday that the parts had arrived. At this point I think I must have let my impatience show, because I received a call back that afternoon to tell me that theyd managed to source a third party supplier who could have the parts there by that Friday (two full working weeks after I brought the machine in).Today is that Friday, at 3.30pm. I just got off the phone again, after having been told that they are still. waiting. on. parts. And no ETA has been given (despite what I was told on Wednesday that the parts would arrive today). Additionally I was told that the Cape Town branch is moving and quote theres not much happening there today. I still have no indication as to when this saga will end. Even if I was given an ETA now, what credibility is there? Theyve broken their own promises twice now.If you read through the rest of these reviews youll realise Im not alone in this. I wish I had read them before I took my laptop to this company. I implore you to avoid this business, and if anyone from Lenovo ever reads this, I implore you to remove them from your list of approved support partners. Ridiculous delays, no consistency in their stories, and a complete lack of communication sum this place up. And Im only two weeks in, who knows where it goes from here... honestly considering just demanding my laptop back and taking it somewhere else, but if its this difficult just to replace a drive then I shudder to think about their refunds process.

MarvinCanon mf645cxIR467591My issue was that i was unable to send email from my printer. Marvin was able to assist by enabling less secure apps on my Google account and specify the correct port number.Well done and im very happy that i can now send email from my printerRegards.Ikraam

Marvin Canon MB2140 Great service from Marvin, he was very knowledgeable and patient. He stayed on the line until my issue was sorted out. Thank you very much!! Regards Mari

Marvin sorted my scanning and printing issue on epson l4160. He fixed me issue very quick.He was very helpful to me.His gave me the best service and assistance.Thank you!!!

Waiting periods way to long for goods ordered and repairs

Booked a Canon printer in for repair. I was told that the repair would cost R1450 ex VAT. I agreed because I still have several new cartridges. After about three weeks and me having to follow up I received multiple messages via email and sms to collect. When I went to collect I was told that my printer couldnt be repaired but here was a replacement printer. This was the first time I heard about this and it obviously doesnt help with the spare cartridges. To make matters worse, when I Googled the replacement printer I could buy the exact same thing for R999 some R600 less than what Partserve wanted to charge me. An extremely poor effort on the repair, not telling me it couldnt be repaired and then trying to rip me off by overcharging me for a cheap replacement. Very disappointing. A month down the road Im in the exact same position.

Service is pathetic. Takes weeks to get feedback from customer service. Refund was never processed, only after checking on it 2 weeks later was it processed. Its been 6 months and my laptop is still not fixed.Avoid this company.

MarvinEpson l3060ZA-211317213Fantastic service!! Printer was connected irmotely via wifi n no time!!

MarvinEpson l4150ZA-211317386WiFi connection problem efficiently sorted out by Marvin. Great service.

The location function on this site doesnt work correctly. It takes you to another company located in Green Park called Altius technical Services. I have tried informing part serve about this but their reply as below seems they are in denial of this. Approxamitely 10 part serve clients knock on my door on a daily basis. Seems they dont really care.....

Thank you for the support with the L14150 printer. The instructions were easy to follow and I was able to connect 4 devices.Once again, thank you for your assistance, Marvin Epson L4150ZA-211266088

Marvin Canon mf645cxIR462161Scanner was not scanning clear. Marvin was friendly and helpful and mu issue was resolved very quickly! Excellent service!

Thank you so Marvin much for your help really appreciate it.Thank you for setting up my canon mg2545s printer.Your service was superb.

Great service.

Easy to get to. Organized. Pity there evaluation turnaround is so long. 2 to 3 days.Covid playing havoc with parts delivery

The inaccurate information and instructions given by call centre in Johannesburg and The Invoice Guy at the premises in Cape Town were in total conflict with what could actually be done when I had driven all the way there in traffic. Then the irritability towards myself as a customer by the call centre agent and eventual non charlatan attitude from the staff when I could Thankfully just quietly take my unit and leave. Reminding myself to never go back there or call this company and feel like a nuisance when I do.

Marvin Canon TR4540IR461669Had Wi Fi printer connection problem, support was efficient and patient. Sincerely appreciated

Marvin setup my canon mf4550 printer to scan on my pc. Issue is sorted and everything is working perfect.His service was out of this world. EXCELLENT!!!Thank you.

CANON MB2700DouglasWas very helpful by assisting in connecting my printer to my laptop againThank you very much for the professional service

MarvinCanon mb5440IR466385Problem with scan to email. Marvin was very professional and resolved the issue with ease.

Very good serrvice!!!!Marvin thank you.Printer could not print clearly.Now sortedThe printer model is canon MF645cx.IR460139

Never take the time to give negative ratings, but honestly the worst service Ive ever received and unbelievable incompetency...

Canon should be really worried that this place is their repair centre. They are useless. They fixed my printer and it broke again straight away. I can understand this. It happens. But then I took it back and it is now four weeks - FOUR WEES - and I have no feedback. I spoke to three agents, none of who could help me. They all promised to get back to me. Nothing. All feedback that I got was that they said they were waiting for new cartridges for my printer to test it. These are Canon cartridges and they are Canon agents, and they cant get it together.

Hi MarvinEpson L4150Great experience! Thanks for the assistance with setting up the WIFI Connection.

Marvin MathebaEpson L3050i just want to Marvin for excellent job he did to help get my laptop cornected to my wifi it highly apperciated thank very much

Cool and enjoying environment with safety features and....

ZA-201174989Epson L565 SARemano assisted me to get the printer heads cleaned and his conduct was very professional

MarvinI had trouble printing with my printer, as well as using it wirelessly (Epson - L3060) after not using for a couple of months and Marvin, patiently and efficiently assisted me. Thanks

Prompt service. PS4 controller exchanged under warranty with no hassles.

Hi MarvinCanon MF217WThank you for assisting me print wirelesslyYour service was excellent.You sorted out my issue efficiently and professionally.

Etta was a great help. Experience excellent. Model i-sensys mf237w

Marvin helped me and I am so very chuffed with his helping.IR465198canon g2411

Mravin Canon MF237wIR462062I have had a problem with printing, from my PC for 3 month and Marvin sorted it for me. Go well. Thanks Gert.

Excellent service could not be any better. It certainly has persuaded me to stay with Epson products. Thank you very much Marvin for the help on L4150Rainer Bergmann

Marvin Epson L4150ZA-201174789Well done for turning a disaster of a connection problem into a working printer (creatively!)

Marvin MathebaTM-U20ii. Thanks for an awesome support. Great help and very friendly

Marvin sorted out wifi on my canon mf237 printer .Printing and scanning is sorted. He was professional and patient throughout the process. Excellent service !!!!

Marvin sorted out wfi printing ans scanning on my canon g3411 printer.He also setup printing on my smartphone.His service was efficient and excellent.Thank you.

Marvin setup my canon g3411 printer wirelessly on my pc and smartphone. Excellent service received. He was patient and professional. Thank you.All sorted!!

Assisting with canon printer mb5400. Thanks Christian for your friendly and helpful service

EPSON L3050DouglasThanks for the excellent service - short and sweet

Canon mf230 series DouglasVery helpful in a very short amount of time - to the point. ! :)

Fast excellent service

Marvin canon TR4540IR460186I was unable to set up scanning and Marvin was most helpful and did it without any problems. thanks very much

Very professional but had to wait outside for a long time on both delivery and pick up.

Almost 3 weeks since booking my Lenovo - still no answers wrt when the motherboard will be replaced (under warranty). Waited 2 weeks just for a quote on broken casing. Not recommended!

Worst experience so far, took a 2 month old laptop in under lenovo warranty for a faulty battery. 1 week later and no feedback, cant get hold of the branch. Do they understand there lack of work affects other peoples work? Lenovo should not support these guys. Terrible experience.

Marvin epson tm-t20iii - Struggled to get this working - Then Spoke with Marvin and in 2 minutes he got it up and running - Thought I knew everything - So glad for his help

Pathetic, no care in the world, really really bad service...don’t think anyone really knows what they doing and think that this business should not even be open they just waste your time..wish i read the reviews first. First they treat you like a criminal entering the complex, once you are standing inside everything seems so confusing you don’t know whats going on looks like they don’t either, then you wait and wait for a quote and excuses and I’m gonna call you right back,but that never happens...anyone know of a better place that i can take my printer ?

AVOID THIS BUSINESS!!!!!!!!Terrible service been waited over 2 weeks for a quote and still waiting for my printer that was supposed to be fixed over 1 week ago it was booked in for repair over 2 months ago and gave us someone elses printer.

This is the worst Company that Ive had to deal with. The staff is only interested in their own issue and have no to very little regard for customer needs and requirements. The internet indicates a large number of Bad reviews as well as customers service issues! I will not recommend anyone to use their service or to even consider buying any product that is supported or associated to Partserve. Stay well clear as Management is always busy with matters that does not include Customer Service.

Very good in IT. Love the service

Etta provided me excellent service. thank you.

Excellent service speedy response and repairs of equipment

Didnt enjoy having to stand in the hot sun waiting for them to open the roller shutter door to let us in. Seems they only allow 2 customers in at a time. Come on guys this needs improving.

10 out of 5 stars! Amazing Service! Manager Shaun makes happen what needs to happen.

I have been standing outside first and then inside the poky reception area. The receptionist is ignoring all her customers. Been here for 20 minutes. I am now 3rd in the queue. No communication with anyone

Awesome price

Very poor service. I was asured my laptop would be sent back to Cape Town on Monday and should be here by Wednesday. I tried calling yesterday (Wednesday) but no answer. Also no reply to email. Finally got through today only to learn my computer hasnt even been sent yet. I insisted that they make a plan to get it to me by tomorrow latest but to no avail. I am told it will arrive Monday. Their unfaithful communication most unreliable.

Great service, helpful and friendly staff that get the job done. Its a bit cramped in the reception, but youre not likely to spend too much time there because the staff are quite quick.

Wish I could give them -5 stars.Quated me R2000 for parts + labor which was unnecessary! Had my printer fixed at another place for R600 and only took an hour!Avoid partserve at all costs!!

Fast, friendly and always professional. I would recommend them for all your electronic repairs.

My laptop got water in it. Over phone calls and visits, I replaced the lap top, Partserve removed the very new kind of SSD drive and spent time getting the data off, as there is no external adapter yet for such a drive. The Johannesburg office returned my calls, and I did get to talk to a technician in the Cape Town office. So I suppose they met expectations. However, I did find the manner of most of the many people I dealt with irritating in that they refused to deviate from the script, and in Cape Town they had no smiles and no personality. I watched them for five hours as I waited for my repair. They acted like robots. That was fine for messengers from companies, but many people coming in were individuals like me and they were already stressed by having a broken laptop or printer. Some sympathy or chit-chat would go a long way.

Worst Service ever.... They dont respect your equipment. NO IDEA WHAT THEY ARE DOING.I COULD NOT POST THIS THIS NARRATIVE WITHOUT TICKING THE STARS.... SO NOT EVEN A SINGLE STAR IS DESERVED....

Worst experience EVER!would not Recommend this place what so ever....took my printer in , in the start of july, asked for a quote, a week passes no response from them, eventually phone them and get the quote from their call center also let them know that i accept the quote and that they must please proceed with fixing the printer , then a week later i drive through there to fetch the printer ,as arranged with call center only to be asked at front desk if i accept the quote? i told the front desk woman i had accepted it via call center a week ago already, at this time she tells me the printer has not yet been fixed ... i accept the damn quote for a second time, this time in person and also pay for it there, another few days pass, still not response as to if the printer is sorted, AGAIN i phone to then again be asked if i accept the quote, at this stage any kind of politeness i may have had, vanished, i was absolutely fuming ! a week later i phone again , to then be told, oh yes the printer was finished the previous week.beyond furious...you guys have seriously got to buff up your utter lack of client service!that said, will be making use of other servicing companies next time..

Not impressed by the service, wasnt notified about the completed repair of my unit, reception staff are on a go slow, technical staff are unavailable - overall impression.....not good at all

Free quotes to fix items

Marvin Canon G3411IR460298Assited in installing printer

Friendly and helpful. Kept me updated on progress. Took very long to get parts.Otherwise they are good.

They do not follow up, their diagnostic tests are lacking and they do not follow instructions. Then they want to replace unnecessary parts at the clients cost.

Ridiculously slow service. Laptop has been in for almost three weeks now and it has been taking constant nagging to get things done or simply just find out what is happening. If you are dependent on your laptop to work, do NOT send it here. They really need to learn how to be more efficient...

Young lady behind the desk very friendly and efficient. Now waiting on my quote 😓

Only gave them one star because you cant write a review without at least giving them one star.So, my brother took my laptop in to them in July for a quote to remove an earphone jack that had broken off in the audio port. They, in addition to the stated repair, quoted him for the replacement of an LCD screen, to which I was quite perplexed because the laptop screen had no visible cracks in it. My brother, to his détriment, did not inspect the laptop on receiving it back from them.Fast-forward to this month, my sister asked if she could use the laptop, which at this stage, hasnt been repaired yet because I agreed to hand it in for repairs at the end of this month. When she opened it though, she found that there was literally only half of the LCD screen left - she sent me pics of the laptop and my first question was, Is that MY laptop. The screen looked as if the laptop had been dropped, the screen had cracked, and someone obviously removed the cracked parts of the screen - its too bad that there is no way to post the pics on here.So, in trying to get to the bottom of how the laptop came to be in this condition, when I left it with an intact screen with no visible damages, I questioned my brother first. He told me that he hadnt touched the laptop until he took it to them for a quote, which I believed because I had removed the battery and took the charger with me. Plus, he had a laptop of his own so he had no reason to use mine.So, that just leaves this place to answer for what happened to my laptop.And all this was just for a quote. I shudder to think what wouldve happened if it was handed in for repairs.

Real bad, nonexistent service! 0 STARS and they really don’t even care. Wait for ages for simple parts which are hi jacked at JHB branch

Not really great, their systems were offline so they had to capture my details manually. They should also offer a collection service rather than forcing clients to drop defective hardware that is still under warranty off at their premises.

They get the job done but service is a little slow

Partserve has moved to Spearhead business park

Took my Samsung printer in for repairs. Cost me nothing as they sorted out the Warranty. No hassle service. Had printer for more than a year now since the repairs and all good. I would recommend them for Samsung repairs on printers.

Would give 0 stars if possible. Dont even bother with this company! They literally like Telkom. No power or system offline, cant even get an invoice from them, delaying my client orders by a week, my workshop has to struggle with them.PATHETIC SERVICE!

Poor communication, shocking service and they cant help you with your ps3 repairs And, the charge a ludicrous R2000 for a refurbished model with no accessories

Difficult to say!

Their response time is good ... they need a better reassembling person ... they forgot to replace my printer head mat

When I realised I had to book this Lenovo Notebook in for repairs and heard it has to go to PartServe I immediately dreaded the experience....Once booked in they couldnt provide a printed job card to sign... Had to do with the Sms notification. 1 1/2 weeks later I had to followup, when I finally got a Quote... 2 weeks later you cannot get hold of anyone on the help desk and Calling Lenovo was just as much a waste of my time... Eventually I after 3 days Ai get to speak to someone... Just over a month later I finally have the laptop back... When you raise the poor service, their response.... Oh OK, sorry

They very take long. Give no feedback. Provide and overall poor service would actually like to rate them zero strars.

How do I give zero stars for zero service?