Very little assistance and help in dealing with this company to fix your laptop. I would recommend to avoid if possible.

Blessing at Ensure Services helped me with checking in an old problematic printer for a service. He was polite, professional & a delight to work with. I look forward to the rest of my engagement with Ensure Services being as good

On Monday, 11 May 2021, I fell at work & landed on my HP laptop which until this day worked perfectly. On Tuesday, 12 May 2021 it went for repairs to Ensure Services, an authorized HP HP repairer....today is 10 June 2021, and I have just dropped off my laptop at Ensure for the 5th time.I am an insurance Broker, my Clients broken laptops get repaired after accidents, first time, one time.....yet I have to put up with the above....I do not have to verbalize my thoughts about Insure Services....hopeless!

Very efficient and courteous service. Laptop fixed in just a few days.

I have been trying for days to reach this company. I have phoned. I have emailed. I have logged a help ticket on their website. I have logged a device return, yet zero feedback. I have a business laptop that is broken and still under warranty, yet this company simply ignores all communication and responsibility. Would give zero stars if possible.

Had to call them 4 times to receive the quote. Literally received almost no service/feedback after payment. Motherboard had to be replaced. After calling and emailing multiple times, they informed me finally that the laptop was fixed. After fetching the laptop, the screen kept going black for a few seconds when opening applications. Took it back 2 days after. Have requested feedback multiple times again on the status of my laptop yet no response. Its been over a month and I have still not received any feedback on my laptop since.

I have been trying for 2 days to get a damage report from them in order to find out what was done on our HP Officejet 7720 Wide Format AIO. It was sent in with examples of how it prints and yet they couldnt find fault with it?! On Monday I received an email to say that the printer is ready for collection with absolutely NO detail on what was done. Chances are nothing was done - tried to phone them but what a joke! Im first in line yet Ive been holding on for 10 minutes?! Pity that HP has them as their Service Center!!

This place is an absolute joke. I took my laptop (HP Spectre) in for repairs (the screen was cracked) around mid February and i was quick to get a quote that i quickly accepted and paid the money for the repairs on my laptop. Fast forward 4 weeks later, there was not a single update on the status of my laptop. I asked for my laptop back so i could go get it fixed somewhere else and i requested a refund. They obliged and said my refund should be with me once i filled out a form. I did just that and up till now (5 MONTHS LATER) I have not received a dime back. Emails to them are not fruitful. They do not reply to my emails anymore and when i call, they say i must take my issue up with H.PHowever, Ensure is the company that represents HP in South Africa and they are the ones i dealt with in the first place.. but when i do call the HP Support Centre, i am told it is infact Ensure services who owe me the refund (no brainer there). This 3 month goose chase has led me nowhere and if you have the option to, i would suggest you take your laptop somewhere else for repairs. I have lost a substantial amount of money that i am not sure if i will ever get back and my laptop has definitely not been fixed either.Save yourself time, money and peace of mind and DO NOT take your laptop here for repairs.

Ive been trying to contact them for weeks. No response to my emails,and phone calls go unanswered. Do I really have to chase after them with my wallet?

Good customer service handing my laptop in. System seems efficient. Will update depending on outcome of service delivery!

Bad service. But all IT after sales service is bad in South Africa. Would avoid them if I could, but sadly cannot

What an absolute pleasure in dealing with Ensure. I was kept up to date with progress on my laptop repair (per sms). Laptop fixed in 3 days. Friendly staff. I will definately recommend this Company.

Called to look for a part. Apparently their call center cant check if they have the part instead supposed to pay R400 fees which is nonredeemable unless you take their quote, how can I agree to come and pay for a service if I dont even know whether you have the parts or not? This business is a rip off.

Poor service, paid for a new battery in September 2020, told parts on order, no feedback until my enquiry today. No parts available!

Called in advance to have my server assessed, was quoted 750 rand assessment fee but when we took it there they wanted 1368 rand for a simple assessment that could take less than an hour. How many people earn that much an hour! Excessive and misleading: UPDATE: They eventually agreed to do it for 750 and in under 5 minutes completed the assessment and found the fault: so that equates to 16 416 hourly rate!

The level of service or absolute lack thereof is completely astounding. If I could give zero stars I would. If you as have any option for repairing or replacing your laptop other than using Ensure “services” then I would highly recommend that you do so. We were promised a 5-7 day turnaround. 3+ weeks later and I have received 15+ contradictory automated emails with no end in sight. They still cannot provide an ETA and in the mean time on a brand new laptop we are just left in the lurch with no course of action via either HP or Ensure. Pathetic.

First impression was that I will go through the same experience I had with let me repair, but these are actually way better.The technician assisted me and ensured that I didnt have to spend unnecessarily on having my printers repaired. He couldve taken the printers in and charged me for assessing them, because wouldve been none the wiser, but he told me before hand that Ill be wasting my time with the printers I had.I will definitely trust them with my repairs, in future, should I land up having issues regarding hardware items.

TERRIBLE service. Over a month and R4000 later, I still dont have my printer working. I can never get through to their call center, keep getting promises from different people but have been lied to multiple times. DO NOT RECOMMEND.

Efficient very professional. I was always kept informed as to the progress of my repairs.

What a shocker. Called to get a quote and to schedule a repair for a screen replacement, established 1) they cant, I have to go in to a branch and 2) it will take 10 to 14 days to repair. Hardly an option. I asked to speak with the branch but they insisted the branch doesnt have a phone number. I asked to speak with a manager and they hung up. Great job guys. Absolute failure in customer service.

Sent my laptop in for repairs last week.Found out that I needed it for an exam Friday, so they let me come and fetch it while the parts were getting ordered.Once the parts where at Ensure Services, took my laptop back and after 2 days it was fixed and ready for collection!Great service! Laptop came back clean and in the same condition.Very impressed! Will defiantly use them again!

Had good service and motherboard needed replacing.Had to take unit back though as same problem started again just about a month after being fixed

Excellent service on my HP Printer. The repair was done in no time. The staff was polite and helpful. Would definitely recommend Ensure Services.

If I could give them 0 stars I would. They are by far the most incompetent company I have ever dealt with. After supplying them with all the pertinent information, it took them a month of constant reminding to quote on a replacement part, after which I paid promptly. Another two weeks later, it was still not placed on order. Best of all, I was dealing with their Sales Manager. AVOID THEM LIKE THE PLAGUE!

If I could give them a lower rating I would. I received a quote, which firstly was very highly priced and I could rather buy a new printer, and inquired what the diagnosis is. I dont believe in fixing things before understanding what the problem is. I emailed and emailed and emailed (since they dont give you a number to call) and not once did they come back to me with a diagnosis. All I kept getting was automatic reminders of the quote and that I need to accept or decline. Well, I declined due to them literally not telling me what was wrong with my printer. What a waste of petrol, time and energy.

Most efficient service

Average service. You at their mercy, so be prepared to give your repair lots of time to be resolved.

I would give them negative stars if I could.Never had service this bad, my machine has been in and out atleast 5 times in the last 6 months, they have had the Laptop for 2 months straight now and still nothing. (17k machine less than a year old)No phone no. to contact them on.You are better off fixing the laptop yourself, it will be returned with more problems than when you took it in.

This place doesnt even deserve one star. I was promised that my laptop would be ready in a few days once I paid the deposit. I had to constantly call or come in to find out the status on my case and every time I was promised in 1 or 2 more days it would be ready. Nevertheless the company failed hopelessly to deliver on this promise and I waited close to a month to receive my laptop. Eventually I had to demand it back even though it was not complete because I have work to do.

The time spent on the phone is appalling IF you get thru to the automated voice for a 10 min loop on how they focus on customer service. If you get thru to a living person and after all that, all they can tell you is what you can see on the website. It takes the technicians 3 working days and counting to swap a main board of a laptop. I know they might be busy but they told me two to three working days to fix after the 14 working days wait for the parts to be shipped in. I work in technical and it takes me half an hour to swap a board of a laptop. they should do as the voice says, focus on customer service or they are going to lose business and eventually close down.

No technical staff, not interested in providing the Dell support they are listed by Dell for. These guys dont even deserve 1 star. Waste of time driving here for their Drive in support

Please never use this company. I would give 0/5 stars if possible. They are an incompetent bunch of crooks who will gladly take your money and offer you the worst repair service available. Had an issue on my HP laptop which they said needed a motherboard replacement for R4000, 4 months later and the laptop wont turn on. I took it to another repair place and they have identified the motherboard as faulty.

I would give them a minus star if i could!! Unfortunately good companies like HP and Ausus associate themselves with this garbage company! Useless! - customer service ZERO!! They even hang up on you or simply ignore your emails and calls. Worst service from Melissa, she does not deserve her job.

Good service.

Ensure IT Services has incompetent technicians or they use bad replacement parts. I sent a HP 4540s in that would intermittently not post and caps lock light kept flashing. They quoted on a new motherboard which i accepted. The laptop was eventualy returned to me in a working state. I prepared it for the clients use and stored it until it was needed. The next time i tried to start the laptop the original issues has returned and it is just out of the repair warranty. Ensure refuses by not communicating with me to investigate the possibility that the board was never changed.

I have been trying to get a hold of the same guy (063 number) for more than a week now regarding a SATA cable replacement for my HP laptop. Its a shame this is the only authorized dealer/service provider. NO idea how they are still in business.

Horrible service!We gave in a machine for a screen repair. After being quoted on it, and asking MULTIPLE times for the prerequisites from them so we can make payment(this included DRIVING to them multiple times as they dont know how to communicate via phone/email) we finally got the machine back after 6 months! And the cherry on top!? No hard drive in the machine, and this was a brand new machine that got damaged during shipping. After confronting the manager on this, he basically called me a liar to my face. Please note this is the Cape Town branch, the Johannesburg branch at least functions!Stay away, far away from this abysmal, pathetic and unethical repair centre.

I would give it a lower rating if I could, their customer services is slow and unresponsive and when they dont get back to you their policy kicks in and if you do not collect it in time then they scrap your device or sell it. They could not tell me if my device was under warranty or not and then they gave up trying to repair it. I emailed them numerous times as well as called in. The real kicker is that part of the problem with my machine I had already taken it in once before and it was only partially resolved. Unfortunately this is the only HP repair shop in Cape Town that I am aware of so i have to take my device there

Bad service. Went there multiple times to get a laptop charging port fixed. They claimed that it was actually the motherboard so I paid for a new one. But the laptop still wasn’t charging. After 3 months of constantly picking up and dropping the same laptop, it finally worked

Sent a HP Elitebook 850 g1 for replacement hard drive and motherboard. Came back and the motherboard wasnt tattooed no computer information was codded into the motherboard. The keyboard backlight no longer works even after I had to install missing drivers.HP is investigating reports of failed repairs and waste of replacement parts. They may pull there certification from Ensure Services.

Great service and efficient workmanship.

Awful service it took two weeks and R2500 to get a fan for a laptop which should cost around R100-200 and 2 hours to instal and do tests. when you have a problem they just apologise and say it will be solved tomorrow. No computer company should align themselves with ensure.

This company is a complete joke. They hang up the phone, lie, take months to respond, or in my case months before they even look at laptop to tell me they cant fix it. They are completely incompetent and I suspect they only get customers as they are the only Asus approved repair centre. How they managed this is a miracle, and Asus are a joke for dealing with these cowboys

Its been taking them more than a month to repair my Dell laptop under warentee and I need to keep following up. They fixed it more than a week ago, but didnt install the product key and so returned it. They still seem unable to sort it out.

You stand a better chance fixing it yourself

The best place to be for great services

These people shouldnt be in business. The 086... Call centre is based in India and they refuse to put you in contact with the branch. They fixed the laptop, but lost the bag and the harddrive! Spent 3 hours at the CT branch yesterday going through security footage, only to find that the said bag and hard drive was given to another customer! They have no system and the bags arent even tagged. Rather pay (if your pc or laptop is still under warantee) and have it fixed at a reputable service repair centre.

Unable to get through to their CT branch (6 mins away from me) but eventually put through to an Indian call centre that could not even understand me. Unwilling to answer my questions or help find replacement parts - even when part nos. were given. Avoid!

Has anyone got their contact details? id been aal over the place trying their 086... number

Terrible, Terrible call center. Did notunderstand English. Requested a quote for repair and was told that i would have to pay R285 juts to get a quote. dont WASTE your time if you have an Asus Laptop go to Mustek and AVOID these people.

Terrible service. They caused irreparable damage to my laptop and didnt even bother to reassemble it.

Ensure IT provides good service and good turnaround times. There trading hours are also quite convenient, however there prices may be a bit high at times.

Super unfriendly staff. Sadly the only HP agent in the area.

Took my HP printer in for repairs, the service was quick and efficient. As they were not busy, they replaced the printer head and I was on my way within 40min.

They fixed a problem with my Asus laptop pretty quick :-)

The new motherboard in the warranty repair laptop I came down from Zim to get done has the same serial number as the old motherboard. But they say they changed it ...

Call centre and email communications not very professional. Surprised that HP uses their services.

Cant find location service is ok but much improvement needed

Impossible to actually deal with the branch other than using the call centre number which is in India.Their service is horrendous but unfortunately no other option for warranty repairs.

Terrible customer service! And once I finally got my laptop back, the problem was not only not fixed but they made the problem worse! Absolute shocking!

Does not respond to emails.

HP , Dell and Lenovo warranty centre

Really bad customer service, no direct phone line. Long wait for repairs and bad management with little to no communication at the best of times. Had to beg for servive!

Bad service, outsourced to call centres where people dont know anything

Really slow reception service. really slow repair service.

They suck, sent my HP printer to them to get fixed, it came back with a broken power box.

Try and avoid using this Service. Sent in an Asus tablet repair, in about a weeks time it will be 2 months it has been with them and I have no idea when Im getting it back. The call centre is a joke and emailing them seems to do nothing either.

Advertise 7-10 working day policy. 46 days later I am still waiting. Beyond useless customer service

Quick and good quality repairs

Worst Service i have ever experience, i will feel ashamed if i was work there, not proud.

Very professional

Bad service and communication to clients, take forever and dont get back to you timorously, no direct phone number.

Not organised

This is the worst company waiting for them to fix my laptop for a month now

Completed all repairs as expected. Thank you.

Not so good service and unimpressed

Excelkent service

To expensive

Absolute horrible service!!!!!

Not a help at all

Does not open on Saturday as previously advertised.

Efficient and fast

Bad bad service

Service a bit slow

Poor customer service.