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Cellucity - The Point Mall
Shop 2A, Entrance 1, The Point Mall, 76 Regent Rd, Sea Point, Cape Town, 8060, South Africa
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De
Review №1

Cellucity Sea Point went out of their way (especially Zee) to make my upgrade experience flawless. Thank you very much 5/5 👌

pa
Review №2

Bought accessories and was pleasantly surprised by the people skills of manager Byron. Will definately be going back to him when my upgrade is due. Outstanding knowledge of his merchandise

Ch
Review №3

Had excellent service from Byron the manager. Would highly recommend this store. Received a great deal regarding my contract.

Ph
Review №4

Motivation, skill, perfectionist, great service personality. THE BEST!Thats ZEENAT DAVIDS.

By
Review №5

Happy I went into store. Cant wait to head back when Im due for upgrade! Thanks Keegan

Co
Review №6

Best service. Helped with all my issues I had with my phone. Thank you byron

Da
Review №7

Had a great experience with the service Byron the manager supplied a great deal on our new phones. Really recommend the shop for further upgrades. Thank you.

Ma
Review №8

Good Service! Cant stop coming back and recommending.

An
Review №9

Amazing service after going to many different stores and getting chased from pillar to post with all the wrong information given,thanks to excellent and knowledgeable Byron the manager and Zeenat one of there consultants, I managed to upgrade with all the right information and walk out with excellent service given.

Dy
Review №10

Great service , the manager Byron went the extra mile.Will definitely recommend this store.

Ca
Review №11

Such fast, efficient and polite service! Thank you!

Eu
Review №12

Dealt with Ray and Byron very efficient, Im very happy with the service

Ma
Review №13

Came in to get a new phone. Got excellent service from Roger!

Ta
Review №14

Amazing service, kept reducing prices for long waits and incredible employees. Will keep going back for such great service !

Me
Review №15

Thank you to Keegan for sorting out my new phone and for the great customer care and service.

Es
Review №16

The most efficient, helpful, and professional upgrade experience Ive had to date!

Ti
Review №17

Excellent customer service. Staff are knowledgeable and friendly. Overall a really pleasant experience.

Dy
Review №18

What a lekka store!Got sorted out with everything.

St
Review №19

I upgraded my phone at this branch and found the assistant Roger very helpful.

As
Review №20

Amazing store the guys are very helpful and amazing Ray Keegan and Steven are excellent and Gareth the manager takes customer care to the next level guys come to this store you will leave with a smile on your face I know I am

Ry
Review №21

What a pleasure to have done my upgrade with these gentlemen. Gave me great advice on specials and value for money. I came back numerous times with many questions and all was answered. Gents job well done and 5 stars just isnt enough...

De
Review №22

Great service from Steven he has a lot of patients with customers 10 out 10 steven

ju
Review №23

Most incredible service from Gareth and his team, I hardly ever get such amazing hands on assistance from a company, the guys at Sea Point are really hands on,highly recommend them to all!!!

Yu
Review №24

Slow systems slow service lovely staff

Al
Review №25

Thank you Gareth for the excellent service and helping set up my new cellphone 📱

GE
Review №26

Love this store the guys are excellent Steven their technician is amazing he fixes my phone in minutes

Wi
Review №27

Outstanding service. Sue - Anne and Elvira are wonderful.

Tr
Review №28

What an amazing team at Cellucity The Point, they go the extra mile to accommodate you and nothing is to much of an effort ,they sorted out 4 upgrades and an insurance claim for me and sourced stock for me . I am now a Cellucity The Point customer for life and worth the drive from Malmesbury. Gareth you and your team our 10/10

Pe
Review №29

Gareth , branch manager, got my wifi connection sorted and in return i went to the store to get my well earned phone upgrade.Customer service is becoming a distant concept sadly , but Gareth and the team exemplify what it should mean. Knowledge, problem solving, great products, and efficient delivery.. all delivered in a friendly professional manner. Well done Gareth and the team , I will send many referrals your way ! Peadar

Hy
Review №30

Amazing service from Gareth after having my phone stolen, got me a new device and set up everything for me, highly recommend this store , and cant wait to get my Plakkies 😀

Je
Review №31

Great service from Gareth with helping fix my phone issue

Te
Review №32

I bought a Cubot phone a Cubot phone in August last year (2019). In April 2020, the phone went dead. We were in the middle of lockdown, and I emailed several people about sending me a battery. I couldnt find anyone who had the battery. I got a new phone on the 1st May.Since then, intermittently, I have tried to find a battery. Unfortunatley, it is only now that I have actually been able to focus full time on finding a battery. Bear in mind that this is barely 16 months since purchase, and the phone failed 8 months into purchase.It appears that Cellulity buys phones from a supplier that doesnt keep batteries for phones older than a year, and there is no way of fixing up the phone either. In effect, Cellucity is stocking and selling phones that are pretty much useless after the warranty has expired. It cannot be repaired for love of money. Not in South Africa at any rate.I dont believe that to be ethical.Allan, either the owner or the retailer manager - not sure - is doing what he can to help me - in case it isnt the battery and it can be fixed. That said, I still have a phone that has no way of being repaired, and that is a waste of R1600. Had I know that, I would not have bought the phone.I will be sending the phone to him for his technicians to try and fix it if it isnt the battery. That would enable me to remove my photos and other information, but it still means that I essentially paid R1600 for a phone that has one years use. Except that it only worked for 8 months.Im hoping that my data can be retrieved, and, possibly, when I return to Europe, I can find a battery there. I find it inconceivable that a manufacturer would not supply spare parts for a phone beyond its guarantee/warranty period.ADDENDUMIve upped this from a 2 star to a 5 star. My phone was returned to the agent (arranged by the owner of Cellucity) who repaired it. It turned out to be the charger. It was returned to me in excellent working condition plus a free 16 meg card for storage. I am incredibly inpressed.

Ar
Review №33

Amazing service from Gareth and Ray , fast and easy getting my new S20 FE and having it set up for me , very happy customer :)

Ja
Review №34

Thank you Steven for setting up my new phone, quick and easy walked out completely set up. Thanks team

An
Review №35

Gareth and his team are amazing, always there to assist, was recommended to them to friends who also had amazing experience with them. Keep it up guy!

aa
Review №36

Always get such amazing service from Gareth and his team ( my dad been dealing with Gareth since he was with Vodacom), send everyone to these guys because they are brilliant, BEST advice, service and deals. If you want the best these are the guys!!!!

Ri
Review №37

Really hands on Manager, helped with my upgrade and even set my phone up for me, Great service

Jo
Review №38

Super helpful, Keegan helped me find my digital reciept for a screen protector I had purchased with my phone a few months back(screen protector I purchased with the phone had been sliding across the screen and was defective) so that I could get it replaced. Thanks a ton for the help!!

Sa
Review №39

Thank you for my new phone great service

Lo
Review №40

Amazing service from the team at the point with helping me with my upgrade

Co
Review №41

Im so glad I went to this store, all staff so is friendly and amazing. Thumps up to Mishqah the consultant that helped me, so professional and friendly. Awesome service and amazing phone set up. Thanks guys😀👍

Kh
Review №42

Thank you Gareth for helping fix my phone!

Jo
Review №43

Traded in my old phone and was able to walk out with a new one and all extras without having to spend money. Amazing service thank you

Lw
Review №44

Amazing service from the team, thank you Gareth and Keegan :)

An
Review №45

I recently upgraded my phone a Cellucity The Point and received the most incredible service. Nothing was too much trouble. All done with a smile! I wish I got this type of attention wherever I went! They deserve the five stars I awarded them and I would add another five if I could. Well done guys, especially Gareth......you rock!

Je
Review №46

Very Good Service.... Very impressed with the staff, very professional. Will recommend this store and service to anyone. 😊

Pe
Review №47

Excellent service from Gareth and Ray with setting up my new contract and phone, highly recommend

Ce
Review №48

A standing ovation for Gareth at Cellucity! His superior, in depth knowledge of all the different cell phone models, how they work, as well as the pros and cons of each model, is top class! His current knowledge of all the available packages and offers also ensured that we got the best deals to suit both my, and my husbands needs! Gareths professionalism and his efficiency was also clearly evident as he made, what could be a relatively long procedure, into a quick, painless and hassle free procedure for our new phones! I cannot recommend Gareth highly enough, if you want to walk out of a cell phone shop smiling and extremely happy with the brilliant service and exceptional expertise that are on offer at Cellucity at the Point Mall, Seapoint!

Ga
Review №49

Thank you for my great new Samsung and watch ⌚, loving it and all for a excellent price

Li
Review №50

Great service from the cunsultant and quick activation and set up of my phone..im very impressed..Thank you Mishqah and colleagues.. for quick and friendly service..

Es
Review №51

Ray and Gareth are amazing , set me up in no time! Thank you

Br
Review №52

Great service from Gareth and Ray who not only helped me get a new phone but helped cut my bill in almost half! Highly recommended

Ro
Review №53

Visites Cellucity Sea Point. Good my new phone and acontract there and I was very happy with the service from Keegan and the team!

Ch
Review №54

Brilliant team who always go out their way to take care of the sea point community, nothing is too much trouble for Gareth and his team, they have helped me numerous times without any hassles and these guys deserve more than just 5 stars. Thank you once again, Chris

Je
Review №55

Great service from The Manager Gareth who came in on a sunday to assist me with my new device and getting info off my ancient blackberry - highly recommend these guys!

Gi
Review №56

Outstanding service from The boys at Cellucity The Point , Gareth and the team are awesome and gave me brilliant service with getting my new phone, I highly recommend this store to anyone wanting the best advice and service ☆☆☆☆☆

So
Review №57

Thank you Keegan for my new tablet and great service

Zi
Review №58

The best cellphone store in Africa, team are extremely helpful, Mishqah got me sorted in no time with my new phone and the Manager Gareth personally set up the phone for me while jumping in to help other client coming in and out. He runs a solid team!!! Keep up the amazing working Cellucity The Point

Un
Review №59

So glad I went to apply for a contract at this store, got great device from Mishqah. Quick, amazing service. And great data support by getting my phone ready and set up for use. Amazing.

Ba
Review №60

The team at Cellucity at The Point are great. They are patient, knowledgeable and always keen to help. They also interact well together and assist each other if necessary. They all deserve 10 stars and I would highly recommend this branch..

Ar
Review №61

Keegan upgraded my phone from S7 to S10. He was friendly, obliging and explained all queries and answered all questions. All data and transfers to my new phone went smoothly. Also fitted screen cover to perfection, which is more than I can say for other stores. Service of this standard is unusual these days. Keep it up and you will gain and keep many customers.

Ad
Review №62

Im an old woman and I need all the help I can get. Zoliswa was so patient with me, gave me an excellent service and I understood everything she said. Thank you to her and the team.

Br
Review №63

Great, speedy service from Gareth and his team. I can highly recommend. Thank you for the awesome deal and great service!

Am
Review №64

What a great way to start the year, thank you so much to Zoliswa who helped me get a new phone. She was very friendly and kind. Lovely service

Br
Review №65

Had an amazing experience getting my upgrade done. Superb service and was updated on the progress daily. Thanks Keegan for a great service and to the entire team for being so extremely helpful,I definitelyrecommend this store to anyone in south africa wanting to experience the best service. 100 stars to these guys!!!!

Vi
Review №66

Had a great experience with these guys. Phoned in to see if a specific phone was available, they kept it true to their word. But even better is their friendly services by everyone. Ray was our guy... Thanks for help and advice.

St
Review №67

Thank you to Keegan for the great service. He was very professional and helpfully.

An
Review №68

Got a new phone and was able to trade in my old one too ! Great service from the Sea Point team !!!

De
Review №69

Gareth and team are rock solid. Whatever you need they will try their best to sort you out. No mess, no fuss.

Gc
Review №70

Wow thank you so much cellucity sea point. You guys are truly the best. Helped me get a new device in seconds. Ray your service deserves 5 star rating all the way.

An
Review №71

First time I can honestly say I have received service that is worth a 5 Star, Amazing looking store with a massive variety of products, with a super team. I will recommend this store to any person needing any cellular support. Well done Cellucity Sea Point and thank you !!

Ga
Review №72

Great service from Zoliswa. She was very patient with me cause Im new in the technology world.Definitely coming back and recommending the store to my friends and family.

Pa
Review №73

The best service from Ray getting me approved and then from the Manager Gareth for setting up my phone for me . Thank you guys

Ty
Review №74

Super stoked and extremely happy with the service from the staff at Cellucity. I sometimes wonder if I do not break my phones intentionally just to go back and experience the amazing customer service. Well done guys and keep up the excellent work. Thanks again to Keegan and Ray

No
Review №75

Guys you should definvisit this store to truly appreciate the experience. The staff are friendly and helpful. Special thanks to Ray for my new phone and outstanding service.

El
Review №76

Great experience, had amazing help from Mishqah. Helped with my phone set and was so quick and easy. Thank you guys so much

An
Review №77

Excellent service

Be
Review №78

Gareth and his team are AMAZING !!! Best service from any store in Cape Town, will only deal with them for all my cellphone issues .Thank you Cellucity Sea Point

Ju
Review №79

Excellent service from Gareth and his team, these guys are amazing and I recommend them to everyone !!!

Je
Review №80

Great service from Gareth as always , thank you so much for taking care of all my issues :)

To
Review №81

Mishquq and team were absolutely wonderful made appointment and was attended to immediately thank cellucity city the point

Zi
Review №82

Super service from Ray, got me my new phone and I walked up completely set up, The Managed is also wonderful

Ba
Review №83

Great service from all the staff. Very entertaining whilst waiting. Mishqah gave great service. Excellent experience.

Ro
Review №84

The best best best service I have ever experience, Keegan and The Manager Gareth are AMAZING!!!! Got my new device and walked out completely set up, also store has such an amazing atmosphere, definitely recommend them!!

Ma
Review №85

Absolutely love this team, always happy to assist , recommend this store to everyone!!!

na
Review №86

Drive all the way from houtbay for the outstanding service I get from Gareth and his team, recommend this store to anyone and everyone, also very impressed by the store going Green and using a tablet for upgrades!

He
Review №87

By far the best cell phone shop in South Africa,the guys are amazing and help me with all my cell phone needs. Nothing is ever too much trouble and the store has such a warm welcome . Love you guys

Ta
Review №88

What exceptional service from Gareth and Keegan of Cellucity at The Point! They went the extra mile to assist and everything was done so efficiently and professionally - by far the best service I have ever received so far from a cellphone retailer. Will definitely be supporting them going forward.

Ro
Review №89

Amazing service!!! by far the best service I have received from any cellular shop, Gareth and his team are the best with an amazing enviroment and I must say the store looks beautiful, unlike other stores Ive seen with empty pegs or one thing hanging on a peg. Keep up the great work

Be
Review №90

An amazing experience dealing with this store for any cellphones , the team are the most friendly and always happy to help, will Highly recommend this store and Zoliswa who helped me with the purchase of my new device. Ten out of ten service

Ba
Review №91

I have had and continue to have the most awesome customer service from Gareth Glassman here at Cellucity at The Point in Sea Point. Gareth has been so kind and patient in every aspect of my dealings in both upgrading and general information. Any queries I have I know I can come and see Gareth anytime and he very patiently and efficiently sorts things out for me. Thanks Gareth I really appreciate your kindness and excellent service. Ill be back hopefully just to say hello and not with a million questions which you handle with real kindness and in a very caring manner. Xxxx

St
Review №92

Outstanding service, Ray assisted me with a new line and within minutes my new device was set up. Definitely the right place to visit for upgrades or contracts. Knocked my socks right off

Es
Review №93

Saw this great deal on Facebook and messaged Gareth who has an application emailed to me,I was approved and came to collect them device. Great service. Thank you guys

Ro
Review №94

I recently upgraded my iPhone to the 10xr. I went to Cellucity The Point. The manager, Gareth, was outstanding! He was so helpful and made the change over completely stress free. It was a pleasure dealing with him! Thank you! One very happy customer!

Jo
Review №95

Amazing service from one of the consultants(Mishqah), helped me with setting up my new Lenovo tab. Awesome and great team work..

Na
Review №96

Gareth is the most amazing manager! Super helpful and extremely patient. The store itself is so well run, all the staff very friendly .

Ma
Review №97

Awesome store. Great staff. Thank you so much Ray, you really hwlped me out

Ta
Review №98

Excellent service, better than all the other branches. On the ball, they keep you updated and informed and Ray was super helpful and informative. Only place to go for phones

Ma
Review №99

Amazing service from Gareth and his team, they always go the extra mile , thank you guys !

Sb
Review №100

Thanks to ray for his amazing service, he set my phone up and got whatsapp for me, amazing store to visit everyone is viby and excited, all willing to help. Thanks again Ray, ill definitely visit again.

Information
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100 Comments
5 Rating
  • Address:Shop 2A, Entrance 1, The Point Mall, 76 Regent Rd, Sea Point, Cape Town, 8060, South Africa
  • Site:http://cellucity.co.za/
  • Phone:+27 21 439 4595
Categories
  • Cell phone store
  • Electronics store
  • Mobile phone repair shop
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–3PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Payments
  • Credit cards:Yes
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